Razer Ornata v3 Ghosting

Known issue return it

Hi! I just purchased the Ornata V3 X low-profile keyboard, and right out of the box, I have an issue with my Caps Lock key, very similar issue to these mentioned. Combination Caps Lock + WASD. If I single-press the Caps Lock key, caps lock turns on and off, as it should. If I press and hold the Caps Lock key in games where Caps Lock is my sprinting key, then I am unable to strafe left and right, only while I am holding down the Caps Lock key. When I long-press (hold down) the Caps Lock key, none of my other keyboard keys work. 
I tried this keyboard on two different laptops where holding caps lock and sprinting is not an issue, but it still persists on the Ornata V3 X keyboard. I uninstalled the Razer Synapse softwares and the issue still persists. I tried it on every available USB-A port on two different PCs, including a USB-C adapter, and the issue still persists. The keyboard is only 3 days old, and I have only used it very briefly before discovering this issue. There are no physical defects, no dirt or grime, no liquid spills, and nothing is obstructing the keys. I updated ALL BIOS, firmware, softwares, and drivers on my PCs as well as installed the latest Windows updates. All keyboard and mouse drivers have been uninstalled and re-installed. I tested again on two different PCs with this keyboard, tested with three different games, and this issue still persists with this Caps Lock key not working with other keys. There are no macro changes to the Caps Lock key. 
As a further test, when all else failed to correct the issue, I swapped my Caps Lock key with my Scroll Lock key. The issue stays with the physical Caps Lock key. It does not swap with the macro key swap. Also, in my games settings, if I change my keybinding so that sprint is Left Shift, instead of Caps Lock, I can use Left Shift to sprint and I am able to strafe side to side and jump (space bar) fine. 
The Caps Lock key works fine if it just press it to turn Caps on and off, but not if I hold it while using other keys. So the issue is most likely with the encoding software for the keyboard/firmware, specifically for the function of the Caps Lock key. It’s ‘possible’ the issue is related to compatibility with the USB drivers on the PC, because there are a lot of people posting issues with intermittent function and use, and having to factory reset these keyboards for spamming, not working, etc. 

Your best bet is to see if it is under warranty to have it replaced or take it back to the store you purchased it from if you are still within the store’s return policy, with receipt.

I hope this helps others. I contacted Razer Support, I am returning the keyboard to the store, because it is under warranty. I just hope it doesn’t hop right back on the shelf for someone else to have to deal with. 

Bought the keyboard literally a couple of days ago. Noticed the problem and tested key registering. At the moment found a couple of non-working combinations:

A+W+E, D+W+Q, W+E+D, Q+W+any key in the top row, A+D+any key in the middle row(except S). Yeah, the keyboard really registers up to 6 simultaneous pressed key, but those keys must be really different from each other.

I would be really grateful for a solution, ‘cause i’s kinda really annoying in games to stop strafing for pressing Q or E.

coolMaximumYellow272
Hello, I just bought an Razer Ornata V3 and I have a big Problem. If i hold down the W and A (or W and D) keys simultaneously and click E - the E-Click will not be recognized? Is that normal or do I miss something? -Sorry for my bad english

So that’s it? This keyboard is just bad and it won’t be changed? Man, I bought one three weeks ago and I felt something was wrong but I couldn’t tell. Such a disappointment.

This keyboard is absolutly “TRASH” antighosting on 3 key… Good job razer you did worst and worst every year…
Even my Asus PS2 keyboard work better than you piece of plastic…

i will never buy another razer product...

kurkusmaximus
Hi @AlexTheSly ! Could you write here your new keyboard production date? My is from april 2022.

AlexTheSly
I have the same issue. I bought Ornata V3 10 days ago, and some key combinations are not working. ( A-W-E or Shift-W-Q ) Is it something that can be fixed or should i try to return the keyboard? Its really annoying. Anyone has found any solution to this problem? Razer support is not very helpful.

i have the same problem. few button combinations are not working…
i thought it has 10 buttons anti ghosting… 

can i refund it without a bill… bought it 2 weeks ago… 

Ornata developers you havo to solve this problems , cause in Italy i bought your  keyboard for 49 euros and i have the same problem :  by pressing  W and A or D  , F1 or M  not work … horrible. if you need a developer  i can help you  , just hire me. thanks

got mine 2 days ago, still same problem, good thing razer has RMA so you can return it if you already bought it.

Guys, NEVER EVER BUY THIS KEYBOARD. This is the worst keyboard I have ever experienced. It does not recognize combinations that even my 5-dollar keyboard can perform. DON’T BUY THIS. Waste of money and time.

I did an online test. I get up to 6 key presses at once in some instances, but pressing WASD + Q or WASD + E it won’t register. Some say it is firmware problem,  but considering the built in software Razer Synapse 3 (which controls the RGB lights) doesn’t work and I was forced to download OpenRGB instead, i think i will scrap this one and buy a new one.

Not fixed. Got my today V3 low profile keys. Says firmware is up to date and no updates found.

I have a few of these Ornata keyboards and I had to stick a few back in the box because I was sick of fighting with them. Nice to know Razer doesn’t seem to care about their customers. I’m done waiting for firmware on keyboards I’ve had for years.

I like to be brand loyal but I’ll buy their competitor from now on. No company is worth this frustration! - Especially for the $$$ paid for products that barely work.

Is the ghosting issues with the ORnata v3 still ongoing, or are newer models better, or have the fixed it using firmware updates?