Why hasn't razer fixed the basilisk v3 issues? | Razer Insider
Question

Why hasn't razer fixed the basilisk v3 issues?

  • 8 December 2023
  • 2 replies
  • 664 views

If you do a quick search you will find nearly a hundred different posts and comments detailing issues with this mouse! (even more including reddit). How has Razer gotten away with not doing anything about this, especially when it is apparent the issue is with their firmware and software updates. If you buy a product from a company, and they push an update that breaks your device, are they not required to fix it? WHAT IS GOING ON HERE!?!?!?!?!?

I’ve linked some threads below so you can see what I’m talking about, they must know about this right!? RMA won’t fix a thing if it’s their fault these mice are breaking! I feel like I’m losing my mind, is there any way to make Razer give us an answer!!! Please help bring this issue to their attention if you can.

 

https://insider.razer.com/razer-support-45/razer-basilisk-v3-unable-to-maintain-stable-connection-53607

https://insider.razer.com/razer-support-45/razer-basilisk-v3-stopped-working-completely-48689

https://insider.razer.com/razer-support-45/razer-basilisk-v3-isnt-working-completely-53279

https://insider.razer.com/razer-support-45/i-cant-connect-my-mouse-the-basilisk-v3-to-synapse-53264

https://insider.razer.com/razer-support-45/razer-basilisk-v3-mice-cursor-is-not-working-pointer-not-moving-42619

https://www.reddit.com/r/razer/comments/14giwz9/basilisk_v3_clicks_on_and_off_every_second/

https://www.reddit.com/r/pcgamingtechsupport/comments/14gizbz/razer_basilisk_v3_disconnects_and_reconnects/

https://www.reddit.com/r/razer/comments/16j86f2/razer_basilisk_v3_started_to_disconnect_everytime/

https://insider.razer.com/razer-support-45/wired-basilisk-v3-stopped-working-52604

https://insider.razer.com/razer-support-45/razer-basilisk-v3-scroll-wheel-issues-51126

https://www.reddit.com/r/razer/comments/10ytbxf/my_razer_basilisk_v3_just_started_disconnecting/

https://www.reddit.com/r/computer_help/comments/15ab8dp/mouse_randomly_disconnects_for_2_seconds_then/

https://www.reddit.com/r/razer/comments/ymmki5/razer_basilisk_v3_suddenly_stopping/

https://insider.razer.com/razer-support-45/razer-devices-constantly-disconnecting-and-reconnecting-42226

https://www.reddit.com/r/razer/comments/1415sbk/has_anyone_had_this_issue_before/

https://insider.razer.com/mice-and-surfaces-9/basilisk-v3-disconnects-when-mouse-is-lifted-48066

https://linustechtips.com/topic/1414304-razer-basilisk-v3-randomly-disconnecting/

https://www.reddit.com/r/razer/comments/10b2x6q/new_razer_basilisk_v3_pro_keep_disconnecting/

https://www.reddit.com/r/razer/comments/14v01lh/mouse_dock_pro_basilisk_v3_pro_is_anybody_else/

https://www.reddit.com/r/razer/comments/1448fyo/basilisk_v3_misbehaving/


2 Replies

Userlevel 2

My razer basilisk v3 scroll wheel is stuck on Freespin

https://www.reddit.com/r/pcmasterrace/comments/18ex1ke/razer_basilisk_v3_disconnecting_when_lifted/

https://insider.razer.com/razer-support-45/basilisk-v3-disconnecting-when-not-detecting-surface-53915

very interesting, is what you are facing exactly the same as what was described in the links? Cause I was facing the exact same thing. And I take care of my devices very well. It almost seemed like some kind of planned obsolescence.

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