Why hasn't razer fixed the basilisk v3 issues? | Razer Insider
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Why hasn't razer fixed the basilisk v3 issues?

P

If you do a quick search you will find nearly a hundred different posts and comments detailing issues with this mouse! (even more including reddit). How has Razer gotten away with not doing anything about this, especially when it is apparent the issue is with their firmware and software updates. If you buy a product from a company, and they push an update that breaks your device, are they not required to fix it? WHAT IS GOING ON HERE!?!?!?!?!?

I’ve linked some threads below so you can see what I’m talking about, they must know about this right!? RMA won’t fix a thing if it’s their fault these mice are breaking! I feel like I’m losing my mind, is there any way to make Razer give us an answer!!! Please help bring this issue to their attention if you can.

 

https://insider.razer.com/razer-support-45/razer-basilisk-v3-unable-to-maintain-stable-connection-53607

https://insider.razer.com/razer-support-45/razer-basilisk-v3-stopped-working-completely-48689

https://insider.razer.com/razer-support-45/razer-basilisk-v3-isnt-working-completely-53279

https://insider.razer.com/razer-support-45/i-cant-connect-my-mouse-the-basilisk-v3-to-synapse-53264

https://insider.razer.com/razer-support-45/razer-basilisk-v3-mice-cursor-is-not-working-pointer-not-moving-42619

https://www.reddit.com/r/razer/comments/14giwz9/basilisk_v3_clicks_on_and_off_every_second/

https://www.reddit.com/r/pcgamingtechsupport/comments/14gizbz/razer_basilisk_v3_disconnects_and_reconnects/

https://www.reddit.com/r/razer/comments/16j86f2/razer_basilisk_v3_started_to_disconnect_everytime/

https://insider.razer.com/razer-support-45/wired-basilisk-v3-stopped-working-52604

https://insider.razer.com/razer-support-45/razer-basilisk-v3-scroll-wheel-issues-51126

https://www.reddit.com/r/razer/comments/10ytbxf/my_razer_basilisk_v3_just_started_disconnecting/

https://www.reddit.com/r/computer_help/comments/15ab8dp/mouse_randomly_disconnects_for_2_seconds_then/

https://www.reddit.com/r/razer/comments/ymmki5/razer_basilisk_v3_suddenly_stopping/

https://insider.razer.com/razer-support-45/razer-devices-constantly-disconnecting-and-reconnecting-42226

https://www.reddit.com/r/razer/comments/1415sbk/has_anyone_had_this_issue_before/

https://insider.razer.com/mice-and-surfaces-9/basilisk-v3-disconnects-when-mouse-is-lifted-48066

https://linustechtips.com/topic/1414304-razer-basilisk-v3-randomly-disconnecting/

https://www.reddit.com/r/razer/comments/10b2x6q/new_razer_basilisk_v3_pro_keep_disconnecting/

https://www.reddit.com/r/razer/comments/14v01lh/mouse_dock_pro_basilisk_v3_pro_is_anybody_else/

https://www.reddit.com/r/razer/comments/1448fyo/basilisk_v3_misbehaving/

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    ALEXANDRITEfastAqua976
    5 people like this
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      Ecnahc
    • S
      smartVividBurgundy956
    • ALEXANDRITEfastAqua976
      ALEXANDRITEfastAqua976
    • D
      Demoriol
    • Bambo0zled
      Bambo0zled
    Did this topic help you find an answer to your question?

    ThinkOF
    • ThinkOF
    • Insider
    • January 6, 2024

    My razer basilisk v3 scroll wheel is stuck on Freespin

    hi
    S
    Lizion420
    Bambo0zled
    3 people like this
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      smartVividBurgundy956
    • Lizion420
      Lizion420
    • Bambo0zled
      Bambo0zled
    P
    • psionix
    • Insider Mini
    • March 2, 2024

    https://www.reddit.com/r/pcmasterrace/comments/18ex1ke/razer_basilisk_v3_disconnecting_when_lifted/

    https://insider.razer.com/razer-support-45/basilisk-v3-disconnecting-when-not-detecting-surface-53915

    very interesting, is what you are facing exactly the same as what was described in the links? Cause I was facing the exact same thing. And I take care of my devices very well. It almost seemed like some kind of planned obsolescence.

    E
    D
    S
    5 people like this
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      Ecnahc
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      DedGalo
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      smartVividBurgundy956
    • ALEXANDRITEfastAqua976
      ALEXANDRITEfastAqua976
    • Lizion420
      Lizion420
    S

    up

     

    E
    Lizion420
    2 people like this
    • E
      Ecnahc
    • Lizion420
      Lizion420
    S
    ThinkOF wrote:

    My razer basilisk v3 scroll wheel is stuck on Freespin

    same

    E
    Lizion420
    2 people like this
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      Ecnahc
    • Lizion420
      Lizion420
    Lizion420
    • Lizion420
    • Insider Mini
    • October 8, 2024
    pulseBrightGreenweb663 wrote:

    If you do a quick search you will find nearly a hundred different posts and comments detailing issues with this mouse! (even more including reddit). How has Razer gotten away with not doing anything about this, especially when it is apparent the issue is with their firmware and software updates. If you buy a product from a company, and they push an update that breaks your device, are they not required to fix it? WHAT IS GOING ON HERE!?!?!?!?!?

    Because Razer dont gives a f about their customers, they only want make money selling garbage overpriced product that they unable to maintain, im really upset about razer support and Razer at all 

    Bambo0zled
    • Bambo0zled
    • Insider Mini
    • October 29, 2024

    +1 Actually razer’s support f**ed up my mouse with newest firmware and nothing will change. It’s good mouse but won’t work, no clue why. Scroll and lifting up mouse causes problems.

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    1 person likes this
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      DedGalo
    DenimBluegeozone756

    i feel sick finding all these years-old threads now that i am facing the same issue. i’m so sad for everyone dealing with this. my basilisk v3 is reconnecting every second and completely useless. several hours of troubleshooting with “maybe this will work”-type responses from razer, but nothing. has anyone solved this yet?

    D
    1 person likes this
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      DedGalo
    Bambo0zled
    • Bambo0zled
    • Insider Mini
    • December 17, 2024
    DenimBluegeozone756 wrote:

    i feel sick finding all these years-old threads now that i am facing the same issue. i’m so sad for everyone dealing with this. my basilisk v3 is reconnecting every second and completely useless. several hours of troubleshooting with “maybe this will work”-type responses from razer, but nothing. has anyone solved this yet?

    1. The smart wheel problem/issue. Look for guides.
    DenimBluegeozone756

     

    Bambo0zled wrote:
    DenimBluegeozone756 wrote:

    i feel sick finding all these years-old threads now that i am facing the same issue. i’m so sad for everyone dealing with this. my basilisk v3 is reconnecting every second and completely useless. several hours of troubleshooting with “maybe this will work”-type responses from razer, but nothing. has anyone solved this yet?

    1. The smart wheel problem/issue. Look for guides.

    No issue with the wheel or lifting. Only that it reconnects every 1-1.5 seconds.

    Rav3nur
    1 person likes this
    • Rav3nur
      Rav3nur
    Bambo0zled
    • Bambo0zled
    • Insider Mini
    • December 18, 2024
    DenimBluegeozone756 wrote:

     

    Bambo0zled wrote:
    DenimBluegeozone756 wrote:

    i feel sick finding all these years-old threads now that i am facing the same issue. i’m so sad for everyone dealing with this. my basilisk v3 is reconnecting every second and completely useless. several hours of troubleshooting with “maybe this will work”-type responses from razer, but nothing. has anyone solved this yet?

    1. The smart wheel problem/issue. Look for guides.

    No issue with the wheel or lifting. Only that it reconnects every 1-1.5 seconds.

    Oh, i see. They’ve added new problem.

    If you are out of warranty, I recommend getting a better mouse, like something from Logitech/Pulsar etc.

    As for the current problem - if it's not a wireless mouse, it's worth asking on reddit, the - razer subforum, and - the mouse subforum, there are usually solutions there. It could be a cable problem, it could be a driver problem, unfortunately I don't know. You can check if it works the same on other devices.

    D
    • DedGalo
    • Insider Mini
    • December 20, 2024

    First and last product I bought from razor. I literally restarted my computer today and it stopped working entirely. No leds on the red light from the sensor is on, computer does not even recognize the mouse much less their useless software.

    Bambo0zled
    1 person likes this
    • Bambo0zled
      Bambo0zled
    Bambo0zled
    • Bambo0zled
    • Insider Mini
    • December 21, 2024
    DedGalo wrote:

    First and last product I bought from razor. I literally restarted my computer today and it stopped working entirely. No leds on the red light from the sensor is on, computer does not even recognize the mouse much less their useless software.

    Check on other devices, if doesn’t respond it’s probably dead. :(
    Anyway +1 screw this company.

    CopperautoAMETHYST470

    +1 screw this company.

     

    i all my razer products (mice) are broken

    and Razer Support just asking  same questions  repeatedly 

     

    sick of it. !  its “For Gamers. By Scamers.”

    Bambo0zled
    F
    2 people like this
    • Bambo0zled
      Bambo0zled
    • F
      FlipsyPlayzGames
    Rav3nur
    • Rav3nur
    • Insider Mini
    • January 31, 2025
    DenimBluegeozone756 wrote:

     

    Bambo0zled wrote:
    DenimBluegeozone756 wrote:

    i feel sick finding all these years-old threads now that i am facing the same issue. i’m so sad for everyone dealing with this. my basilisk v3 is reconnecting every second and completely useless. several hours of troubleshooting with “maybe this will work”-type responses from razer, but nothing. has anyone solved this yet?

    1. The smart wheel problem/issue. Look for guides.

    No issue with the wheel or lifting. Only that it reconnects every 1-1.5 seconds.

    Same problem my mouse sit in the drawer for about 2 years .. i try it every agean and agean every 7 -8 weeks , nothing !

    B
    • blatio
    • Insider Mini
    • March 30, 2025

    Please find my solution for free spin wheel and lifting problem: https://insider.razer.com/razer-support-45/razer-basilisk-v3-unable-to-maintain-stable-connection-53607?postid=251038#post251038

     

    I suppose USB cable damage is reason of other problems with this mouse, especially for disconnection issues.

    Reply


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