About the Paid to Play Suspension. | Razer Insider

About the Paid to Play Suspension.


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We created Paid to Play as an opportunity for gamers to get rewarded, just by gaming. Since the program’s launch, over 1B zSilver has been exchanged and over 35,000 rewards redeemed by our fans.

We’re always listening to the community, and everyone’s feedback is important to us. With an increasing amount of negative feedback on the Paid to Play program, we’re going to be taking a hard look into the overall program and mechanics to do right for you and all the gamers who participated. While we take time to develop ways to make it rewarding and beneficial for all, we will suspend the Paid to Play program, effective March 1, 2018. In the event that we are unable to provide a satisfactory solution, the program will be suspended indefinitely.

Making Razer zSilver the rewards credits for gamers has always been our goal, and we’re constantly working on ways to introduce more rewards to earn zSilver. With over 50 rewards on the Razer zSilver catalog, kindly note that rewards will always be on a first-come, first-served, while stocks last basis.

If you’re a step away from redeeming your next Razer reward, here are other ways to earn zSilver:

• Using Razer zGold to pay for your gaming purchases
• Being an active contributor on Razer Insider
• Logging in daily on Razer Cortex
• Syncing your Steam account with Cortex: Deals
• Subscribing to Cortex: Deals newsletters and more to be introduced soon

We thank you for supporting Paid to Play, and welcome all feedback and suggestions on this thread. Should you have any other questions about Paid to Play, please write in to Razer Support or refer to our FAQs here.

This topic has been closed for comments

428 Replies

NebulaMask
It's still a great program if you're already going to be buying games etc. with zgold. That way you're getting zsilver for doing something you would have been already doing anyways. The point of zgold isn't to buy it to get zsilver to then buy the product you wanted. It's more like the icing on the cake... and you don't buy the whole cake just for the icing (at least I don't, but you do you if that's how you like your icing).


yes buying zgold works only if you want to buy the game that you want to play.
however quite often these games are cheaper on other sites and also they often dont have the AA titles we want

but spending on zgold just for zsilver is just wrong in my opinion
I'm actually surprised P2P lasted as long as it did. Not saying I didn't like the program. In fact I loved it. My problem is that the numbers never really added up. I know Razer prides itself on going against the grain, but you can only do so much. The sad thing is, most of what people were/are complaining about the program is so much in their favor that it should be screwing Razer over big time. We've seen a statement that such negativity was the reason from P2P's shutter, but I don't feel like that is the whole story. But their were complaints, and I really want to address the complaints as I saw them. The three big complaints seemed to be:


  • Point Collecting
  • Redemption Issues
  • Game Availability

The problem is that the issues people were complaining about are some of the only thing the zsilver program had going in favor of Razer. A freebie program has to minimize the number of redemptions. If it's too lucrative, the company will hemorrhage money and die. Points have to capped to prevent over farming. Allowing people to gain big quickly and catch up to other people just because they are new doesn't help anyone. This seemed more like the newer people complaining. But the fact is a lot of even veterans here also were complaining about low level of points. When Min said during the zSilver release that you could redeem a firefly in a little over a month of play, I thought that was crazy. More so when I realized he wasn't exaggerating. Think about it like this. With the original store prices and point caps, if you maxed everything during a week, Razer was basically giving you a quarter for playing games. Multiply that quarter by the number of people who also did the same. Remember that this program is global, including where people farm for a living. Razer has been giving a lot of money(really credit) away and you're pissed because you think you deserve more?

Redemption issues is a bit more understandable, but that is also because Razer is breaking the freebie rules: You don't do global! Razer doesn't actually have foot holes in all these countries. They can't send stuff out cheaply. Yeah, I know. Razer is a billion dollar company. Do you realize that most companies that have the means to create a cheap global distribution system basically throw billions of dollars away for the hell of it? Yeah, the shipping costs are outrageous. but that because shipping costs are outrageous. I know that some of this outrage comes from not having the info before redemption, which I think a fix should be looked at, but expecting Razer to spend even more on giving you free stuff that is already costing them money is very unreasonable.

Game availability I think is the dumbest thing of all. Like I said, Razer needs to limit the points we can collect for the good of the system. For this to be a workable system, Razer as the very least needs to break even. Razer has to get something from this program. I honestly don't know exactly what is going on behind the scenes. Is the purpose advertising and expecting to growing user base? Is it pushing players to new sponsored games? Is it collecting data? P2P always included a F2P game. No excuses, if you want point play the sponsored game that you don't have to pay money for. Games sucks? It'll change in a month, skip a month of point farming. No, people complained. They wanted to go back to the old system without a sponsored game so they could farm without giving a care. Razer compromises by bringing in some 1 point games, all of high popularity to cover the majority of users. Then it becomes why is the game I'm playing only one point instead of 3? Greedy, just greedy.

Now that I'm done lecturing, here is some ideas I think might aid the P2P program if it returns.


  • zSilver given out needs to drop, and redemption prices need to go up. I know it isn't the popular thing, but it has to be done to limit the number of redemptions.
  • zSilver sinks need to be added. Things like raffles and such. The Razer Arena's voting was a great idea, just the whole thing needed to be better balanced and informed. Digital rewards would also work. Something that doesn't cost Razer anything to send out that people would want. Setting up a small prize package and selling chances for zSilver will drain zSilver while keeping most people happy.
  • Try and ditch the coupon thing for redemption. Don't have people buy a promo code with zSilver only to find out that the shipping is more than going to a brick and mortar. People should loose their zSilver when the purchase goes through, not when you have the chance you might possibly find it in stock before the coupon expires with a questionable amount of shipping they may or may not be able to afford. At the very least be open with the S&H before redemption. Like the fine print listing the current S&H charges for the region. That way people can use their points elsewhere, like on gift cards. (Great thing adding them by the way.)
  • I think the 1 point list is a great idea. Have a couple of featured games based on partnerships and current popularity, with a rotating list of 1 pointers. It's nice you allow voting, but you should actually focus on using those feature positions to build Razer by not only doing the most popular games at the time, but those that are willing to use that featured slot as a promotion for themselves.
  • Better yet, turn that rotating list into a game that is also a zSilver sink. Have insiders vote for the games on the list by becoming patrons of that game, or hiring bandits to attack that game. After a given time, calculate the strongest games and put them on the 1 point list. Cortex has a list of basically every game, so users can just vote on what they want, or who they want to kick off the list.
  • Do away with the daily cap and make it weekly. Seriously, you already have the daily log in bonus. The caps need to be smaller and you need to tone down the urgency. This is P2P, not F2P. No point doing the skinnerbox B.S. if you are not going to make the money but loose it instead. A weekly cap will make it seem more feasible for people to hit it and reduce the number of people who have a live complaining that they can't hit the cap when other people can. And for the record, I'm one of those people who can hit the cap.


Overall I really enjoy the zSilver program and hope something can be done to save it. I'd rather see it continue at a much slower pace than to be sidelined as a failure like Razer normally does when the gamer ADHD kicks in.
Please, Razer! Don't remove the P2P! It's the only way some of us can even dream to get your products! Just look at the price of one item and convert it to PHP! It'll take me forever just to get one item I can actually use!
this is a good program to makes me play my games continuously, and try to gain the point as much as i can. i am too late to know about this program on sept last year, currently about able to redeem something to complete my razer set. but they kill my hopes now. hope there will be a better wat to keep earning the silver point
Hello,

Well, here's hoping this is an early April Fool's joke. I'm seriously hoping this doesn't end up happening. Initially, the paid-to-play program was limited to what games were partnered with the program and ZSilver had no expiry date; then they made it more difficult to earn ZSilver via the paid-to-play program by limiting eligible games to five per month (though, it seems this recently changed by allowing ZSilver to be earned on all games, and those five games just give extra) and gave ZSilver an expiration date; now they increase the price of everything that could be redeemed with ZSilver and entirely remove the paid-to-play program "indefinitely" (possibly used this specific terminology purposefully so as to permanently remove it on the sly). I absolutely LOVE Razer, my awesome gear - aside from a few issues I'm encountering now that can possibly be attributed more-so to age - and the paid-to-play program (even after they limited earning to five eligible games every month), but this really is just leaving a bad feeling all the way around, in my opinion. Unfortunately, the price hike on top of this has made it more-or-less impossible for me to reach my goal. :(

Here's hoping something happens to revert this decision before it actually gets finalized and goes through March 1. I'll be completely honest and up front in saying I don't know what negative feedback there was - I admit, I'm not the most active here (mostly just scan through a few things), but drop by from time-to-time to comment on some stuff - but the only real two negatives I see with the program are: the shipping costs could be an issue for low-income individuals who really want to participate to get some Razer goodies, and the introduction of ZSilver having an expiration date made it difficult for those with little free time to save up towards a higher reward. Coupons that can be redeemed at local stores for the merchandise would be great for those unable to afford shipping, and removing the expiration date on ZSilver would allow people sufficient time to save up towards that one big reward they're working towards.

Sincerely,

DawsonJr
I'm having a hard time believing that there was so much negative feedback on the P2P program that it would warrant removing it. I think the program is actually one of the smartest tools Razer has allowed us to use. As a streamer, I had explained to many viewers of the benefits of downloading/using cortex.

What I think may really be going on here (put on your tinfoil hats) is that Razer wasn't expecting to push out the amount of rewards as they have. How can that be limited or possibly even negated? By removing the largest-free way to earn currency and then place an expiration on past/future currency. Will it even be possible to obtain enough zSilver to purchase the mid to high end items with no P2P and an expiration?

For me, it's really not a big deal. I love Razer products and will continue to buy them as I can afford to with real money. But if we're being honest, I have no true incentive to push Cortex to my viewers (I'm a very small streamer anyway) if the P2P is gone.
-The Game Boost?... Great idea, but not really needed. In fact, I've got mine turned off because I don't want to take the time to customize it for my gaming/streaming.
-Ability to purchase games from multiple linked game clients?... again, nice but not really needed. To be fair here, I've never purchased a game through Cortex so I have no idea of the ease/difficulty it is considering it's a system linked with my Steam account.
-GameCaster?... I love you Razer, but seriously leave the streaming software to xSplit and OBS

I just realized how negative this post turned out. I apologize as I prefer to keep things positive, but this is how I feel and I hope Razer proves me wrong and brings back P2P or another program with better deals.

TL;DR
I love you Razer but something else is up. 😉
That's a shame from these people complaining about being rewarded for sitting their *** in a chair playing computer games. Those always wanting more and more are neither beneficial to the Earth nor to the Humanity.
rdmbkmzc
Thank you for everything

yes
Tarqueth
I'm having a hard time believing that there was so much negative feedback on the P2P program that it would warrant removing it. I think the program is actually one of the smartest tools Razer has allowed us to use. As a streamer, I had explained to many viewers of the benefits of downloading/using cortex.

What I think may really be going on here (put on your tinfoil hats) is that Razer wasn't expecting to push out the amount of rewards as they have. How can that be limited or possibly even negated? By removing the largest-free way to earn currency and then place an expiration on past/future currency. Will it even be possible to obtain enough zSilver to purchase the mid to high end items with no P2P and an expiration?

For me, it's really not a big deal. I love Razer products and will continue to buy them as I can afford to with real money. But if we're being honest, I have no true incentive to push Cortex to my viewers (I'm a very small streamer anyway) if the P2P is gone.
-The Game Boost?... Great idea, but not really needed. In fact, I've got mine turned off because I don't want to take the time to customize it for my gaming/streaming.
-Ability to purchase games from multiple linked game clients?... again, nice but not really needed. To be fair here, I've never purchased a game through Cortex so I have no idea of the ease/difficulty it is considering it's a system linked with my Steam account.
-GameCaster?... I love you Razer, but seriously leave the streaming software to xSplit and OBS

I just realized how negative this post turned out. I apologize as I prefer to keep things positive, but this is how I feel and I hope Razer proves me wrong and brings back P2P or another program with better deals.

TL;DR
I love you Razer but something else is up. ;-)


That something else is probably shareholder angst. You said it, the amount of rewards given out. That hits the bottom line right there. Each product is a potential sale lost.

Also, does keeping GameBoost off help your frame loss? I have what you would call a Potato Streaming rig and I stream a very CPU heavy game (Mechwarrior Online) and just wonder if Game Boost can help that? I dunno, just grasping at straws. I don't like having frame drops in my game, makes it very difficult to play.
Niarb
What's the point of one more double cap weekend? The program is closing, I don't think we should focus on that right now.

Doesn't mean we should keep questions to ourselves. This is a forum after all.
cheekerismo
Doesn't mean we should keep questions to ourselves. This is a forum after all.

Doesn't mean i can't express my opinion either.
Greetings!

Dunyas
I'm actually surprised P2P lasted as long as it did. Not saying I didn't like the program. In fact I loved it. My problem is that the numbers never really added up. I know Razer prides itself on going against the grain, but you can only do so much. The sad thing is, most of what people were/are complaining about the program is so much in their favor that it should be screwing Razer over big time. We've seen a statement that such negativity was the reason from P2P's shutter, but I don't feel like that is the whole story. But their were complaints, and I really want to address the complaints as I saw them. The three big complaints seemed to be:


  • Point Collecting
  • Redemption Issues
  • Game Availability

The problem is that the issues people were complaining about are some of the only thing the zsilver program had going in favor of Razer. A freebie program has to minimize the number of redemptions. If it's too lucrative, the company will hemorrhage money and die. Points have to capped to prevent over farming. Allowing people to gain big quickly and catch up to other people just because they are new doesn't help anyone. This seemed more like the newer people complaining. But the fact is a lot of even veterans here also were complaining about low level of points. When Min said during the zSilver release that you could redeem a firefly in a little over a month of play, I thought that was crazy. More so when I realized he wasn't exaggerating. Think about it like this. With the original store prices and point caps, if you maxed everything during a week, Razer was basically giving you a quarter for playing games. Multiply that quarter by the number of people who also did the same. Remember that this program is global, including where people farm for a living. Razer has been giving a lot of money(really credit) away and you're pissed because you think you deserve more?

Redemption issues is a bit more understandable, but that is also because Razer is breaking the freebie rules: You don't do global! Razer doesn't actually have foot holes in all these countries. They can't send stuff out cheaply. Yeah, I know. Razer is a billion dollar company. Do you realize that most companies that have the means to create a cheap global distribution system basically throw billions of dollars away for the hell of it? Yeah, the shipping costs are outrageous. but that because shipping costs are outrageous. I know that some of this outrage comes from not having the info before redemption, which I think a fix should be looked at, but expecting Razer to spend even more on giving you free stuff that is already costing them money is very unreasonable.

Game availability I think is the dumbest thing of all. Like I said, Razer needs to limit the points we can collect for the good of the system. For this to be a workable system, Razer as the very least needs to break even. Razer has to get something from this program. I honestly don't know exactly what is going on behind the scenes. Is the purpose advertising and expecting to growing user base? Is it pushing players to new sponsored games? Is it collecting data? P2P always included a F2P game. No excuses, if you want point play the sponsored game that you don't have to pay money for. Games sucks? It'll change in a month, skip a month of point farming. No, people complained. They wanted to go back to the old system without a sponsored game so they could farm without giving a care. Razer compromises by bringing in some 1 point games, all of high popularity to cover the majority of users. Then it becomes why is the game I'm playing only one point instead of 3? Greedy, just greedy.

Now that I'm done lecturing, here is some ideas I think might aid the P2P program if it returns.


  • zSilver given out needs to drop, and redemption prices need to go up. I know it isn't the popular thing, but it has to be done to limit the number of redemptions.
  • zSilver sinks need to be added. Things like raffles and such. The Razer Arena's voting was a great idea, just the whole thing needed to be better balanced and informed. Digital rewards would also work. Something that doesn't cost Razer anything to send out that people would want. Setting up a small prize package and selling chances for zSilver will drain zSilver while keeping most people happy.
  • Try and ditch the coupon thing for redemption. Don't have people buy a promo code with zSilver only to find out that the shipping is more than going to a brick and mortar. People should loose their zSilver when the purchase goes through, not when you have the chance you might possibly find it in stock before the coupon expires with a questionable amount of shipping they may or may not be able to afford. At the very least be open with the S&H before redemption. Like the fine print listing the current S&H charges for the region. That way people can use their points elsewhere, like on gift cards. (Great thing adding them by the way.)
  • I think the 1 point list is a great idea. Have a couple of featured games based on partnerships and current popularity, with a rotating list of 1 pointers. It's nice you allow voting, but you should actually focus on using those feature positions to build Razer by not only doing the most popular games at the time, but those that are willing to use that featured slot as a promotion for themselves.
  • Better yet, turn that rotating list into a game that is also a zSilver sink. Have insiders vote for the games on the list by becoming patrons of that game, or hiring bandits to attack that game. After a given time, calculate the strongest games and put them on the 1 point list. Cortex has a list of basically every game, so users can just vote on what they want, or who they want to kick off the list.
  • Do away with the daily cap and make it weekly. Seriously, you already have the daily log in bonus. The caps need to be smaller and you need to tone down the urgency. This is P2P, not F2P. No point doing the skinnerbox B.S. if you are not going to make the money but loose it instead. A weekly cap will make it seem more feasible for people to hit it and reduce the number of people who have a live complaining that they can't hit the cap when other people can. And for the record, I'm one of those people who can hit the cap.


Overall I really enjoy the zSilver program and hope something can be done to save it. I'd rather see it continue at a much slower pace than to be sidelined as a failure like Razer normally does when the gamer ADHD kicks in.


You put a lot of thought into this - and I think all your points are very valid.
If all the negative feedback that razer got is really true (and i think it can very well be like that), then I not only understand but endorse to close the program down - i feel shame because people are behaving like that even tough it is a opt-in, free thing - if they did not like it, they could have just quit the program instead of complaining!
It's really sad but still, thank you Razer for allowing us to get free stuffs. 🙂 Hope this get back sooner
Hi Admin,

I'm a normal working staff that spent around 5 hours (Featured games) on each day just to farm the silverz from 9pm till 2am, and i sleep around 2am+. Morning have to wake up at 9am so just few hours of sleeping time. I been doing this for the past 4 months already since the cap for the silver earning is only at 900. I was so surprised y'all increased the amount [Kraken V2 Pro (130,000 - 146,500) for redemption without noticing us. and now this PTP program is going to suspend. based on my calculation the 110,000 silverz is not enough to redeem the razer product and admin do not have a clear path "what will replace for PTP program" for hardcore gamers like us. I felt like i got cheated, and my friends was laughing at me. What will Razer do when u have enough silver to redeem the product? they said. the price for the product would just continue to increase when you almost complete the farming.

What i wish for is simple, i wish i could continue doing the same thing until i could redeem the kraken v2 pro/ kraken 7.1. with the price that i joined in 4months ago, start from basic 2,050 silver until 110,000 silverz have to go with a very consistent lifestyle and i have done that. i even rush back from work just not to miss the 40 login reward.

I hope Razer staff could hear this post and your feedback is appreciated.

Happy Chinese New Year to all the Chinese staffs in Razer Inc.
only possible complaints i could imagine would be with the quanity of zsilver that one could earn each day or the speed they could ear the 900
RazerGwynbleidd
The amount of zSilver you have remains the same.
You still have your 53K zSilver and you can continue to redeem it to score rewards :)

will the catalog continue to be updated?
boxCamouflageGreen175
Hi Admin,

I'm a normal working staff that spent around 5 hours (Featured games) on each day just to farm the silverz from 9pm till 2am, and i sleep around 2am+. Morning have to wake up at 9am so just few hours of sleeping time. I been doing this for the past 4 months already since the cap for the silver earning is only at 900. I was so surprised y'all increased the amount [Kraken V2 Pro (130,000 - 146,500) for redemption without noticing us. and now this PTP program is going to suspend. based on my calculation the 110,000 silverz is not enough to redeem the razer product and admin do not have a clear path "what will replace for PTP program" for hardcore gamers like us. I felt like i got cheated, and my friends was laughing at me. What will Razer do when u have enough silver to redeem the product? they said. the price for the product would just continue to increase when you almost complete the farming.

What i wish for is simple, i wish i could continue doing the same thing until i could redeem the kraken v2 pro/ kraken 7.1. with the price that i joined in 4months ago, start from basic 2,050 silver until 110,000 silverz have to go with a very consistent lifestyle and i have done that. i even rush back from work just not to miss the 40 login reward.

I hope Razer staff could hear this post and your feedback is appreciated.

Happy Chinese New Year to all the Chinese staffs in Razer Inc.


If you spend 5 hours a day “farming”... why not just do a part time job for a few days and buy the Kraken outright?
Sad to read this kind of things, I use p2p from its launch and I could redeem a lancehead, I hope p2p return soon because is a good idea to reward gamers for do what they love
From the responses here, I'm going to go ahead and assume the negative feedback is from a small portion of the Paid-2-Play users. I choose not to believe it's possible their negativity could speak for all of us. Most of my friends who also participate in this program do not directly post on the forums. So I find it more likely a user will go through hoops to leave negative feedback on a product or program than it would be for a user with nothing to complain about.

Thank you for the opportunity, Razer, but I really hope there's going to be a new chapter for this program soon after suspension.
I don't understand who could send negative feedback for free zsilver... but ok, I hope they bring it back as soon as possible
I can't help but wonder if those who gave negative feedback in such a large amount..
For this to happen..

Could it be those people who abuse the system to sell the products for profit?
Just a little thought..
Userlevel 7
Tarqueth
I'm having a hard time believing that there was so much negative feedback on the P2P program that it would warrant removing it. I think the program is actually one of the smartest tools Razer has allowed us to use. As a streamer, I had explained to many viewers of the benefits of downloading/using cortex.

What I think may really be going on here (put on your tinfoil hats) is that Razer wasn't expecting to push out the amount of rewards as they have. How can that be limited or possibly even negated? By removing the largest-free way to earn currency and then place an expiration on past/future currency. Will it even be possible to obtain enough zSilver to purchase the mid to high end items with no P2P and an expiration?

For me, it's really not a big deal. I love Razer products and will continue to buy them as I can afford to with real money. But if we're being honest, I have no true incentive to push Cortex to my viewers (I'm a very small streamer anyway) if the P2P is gone.
-The Game Boost?... Great idea, but not really needed. In fact, I've got mine turned off because I don't want to take the time to customize it for my gaming/streaming.
-Ability to purchase games from multiple linked game clients?... again, nice but not really needed. To be fair here, I've never purchased a game through Cortex so I have no idea of the ease/difficulty it is considering it's a system linked with my Steam account.
-GameCaster?... I love you Razer, but seriously leave the streaming software to xSplit and OBS

I just realized how negative this post turned out. I apologize as I prefer to keep things positive, but this is how I feel and I hope Razer proves me wrong and brings back P2P or another program with better deals.

TL;DR
I love you Razer but something else is up. ;-)

Just a heads up, you don't buy games through Cortex. Cortex just shows you the prices on everysite in one place. The only reason to sync it to steam/gamersgate is so your wish lists sync up. Otherwise just add all your games you want in Cortex and wait for deals.
Magnumheart_
This is sad, I don't get why would the users of the P2P program would give any negative feedback.
I hope they bring it back soon.


Yes, like honestly who doesn't like free stuff?!?!?
MeltedSnowGirl
That something else is probably shareholder angst. You said it, the amount of rewards given out. That hits the bottom line right there. Each product is a potential sale lost.

Also, does keeping GameBoost off help your frame loss? I have what you would call a Potato Streaming rig and I stream a very CPU heavy game (Mechwarrior Online) and just wonder if Game Boost can help that? I dunno, just grasping at straws. I don't like having frame drops in my game, makes it very difficult to play.


This is going a bit off topic, but if anything, Game Boost should help you. I've never had it affect my fps or packet loss whether it's on or off. My system is about 3 years old and I honestly don't notice a benefit when turning on the Game Boost. It free's up some memory, turns off some processes, but there have been several times when it crashed my system. With that said, every system is different and any program can affect each system differently. On my old laptop I ran game boost all the time because it did seem to help.
ARMOR_152
Just a heads up, you don't buy games through Cortex. Cortex just shows you the prices on everysite in one place. The only reason to sync it to steam/gamersgate is so your wish lists sync up. Otherwise just add all your games you want in Cortex and wait for deals.


Thanks for the info. I wasn't sure if you actually processed payments through Cortex or not. I just go straight to the source most of the time and make my purchases.