Nanoleaf Aurora Integration | Razer Insider

Nanoleaf Aurora Integration

H
Hi purchased some nanoleaf panels with the impression they would work with razer as nanoleaf have videos showing support and razer have a pairing tool. Once paired with my pc my chroma devices freeze and dont change colour and the panels dont react at all! Anyone had any luck getting this working thanks.
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61 Replies

benxtan
Here are the most recent replies I got.

From Razer:

"Thank you for responding and for the information.
It was never tested before. So, it may or may not work. We still have no information on the matter.
Hoping for your kind and quick response."

From Nanoleaf:

"Since we have not programmed the integration ourselves we have no transparency on what happens after Razer Chrome detects our panels. To our end, we just provided the panels as the base, how the software works and reacts with out panels is on Razer's side.

I am sorry to hear Razer is unable to provide any further answers to you but on our end we cannot offer anything else to this matter."

Considering the Philips Hue (i.e. third party lights) works with Chroma, Nanoleaf should work as well. There must be a bug somewhere on either side, and it seems neither are willing to fix the issue 😞
Razer_TheFiend
Userlevel 6
This just caught my attention.

Nanoleaf Rhythm panels are NOT supported with Chroma SDK. If you have Aurora or Canvas panels and still experiencing any crash-bugs, please feel free to report back in this thread. We made some improvements for those products in January, so they shouldn't be causing troubles any more.
I'm not affiliated to the support team, please use the Support forum (click) for support related queries.
V
RazerThe_Fiend
This just caught my attention.

Nanoleaf Rhythm panels are NOT supported with Chroma SDK. If you have Aurora or Canvas panels and still experiencing any crash-bugs, please feel free to report back in this thread. We made some improvements for those products in January, so they shouldn't be causing troubles any more.


I think you are confused about Nanoleaf product offerings. There are only two light panel products. Aurora are the triangle panels and Canvas are the square panels. Rhythm is just a small add on that connects to a single Aurora panel to add music interaction abilities. Without the Rhythm module, the panels are the same just without music reaction abilities. The Canvas panels have Rhythm music reaction abilities built into the main controller and do not need the little Rhythm add on to react to music.

Nanoleaf Aurora base pack - https://www.amazon.com/Nanoleaf-Aurora-NL22-0003TW-9PK-Panels-Smarter/dp/B01LX2SMF9

Nanoleaf Aurora rhythm edition (simply includes the rhythm module) - https://www.amazon.com/Nanoleaf-Rhythm-Smarter-Kit-NL28-2003TW-9PK/dp/B079FZGZS4/ref=pd_bxgy_60_3/147-9583550-2944320?_encoding=UTF8&pd_rd_i=B079FZGZS4&pd_rd_r=8db22a02-57a3-11e9-a348-93f87c6825b6&pd_rd_w=pfieo&pd_rd_wg=zJGwv&pf_rd_p=a2006322-0bc0-4db9-a08e-d168c18ce6f0&pf_rd_r=30ZQ65BMRKGPXHCSWKW6&psc=1&refRID=30ZQ65BMRKGPXHCSWKW6

Nanoleaf Rhythm standalone unit - https://www.amazon.com/Nanoleaf-Aurora-Rhythm-Module-NL28-20XXTW-ACC/dp/B0753TC96M/ref=sr_1_7?crid=2UULZWHRSVILO&keywords=nanoleaf+rhythm+edition&qid=1554469552&s=hi&sprefix=nanoleaf+%2Ctools%2C419&sr=1-7

Nanoleaf Canvas pack - https://www.amazon.com/Nanoleaf-Canvas-Smarter-Kit/dp/B07LC23SVM/ref=sr_1_2?keywords=nanoleaf+canvas&qid=1554469651&s=hi&sr=1-2





Additionally, the photo on Nanoleafs website clearly shows the original Nanloeaf Aurora (Triangle panels) working with Chroma: https://nanoleaf.me/en/consumer-led-lighting/products/smarter-series/nanoleaf-cloud/gamer-integration/

And for even more proof, you can see that this highlight video posted by the official Nanoleaf YouTube account a year ago clearly shows the Rhythm module plugged into the Aurora panels working with Chroma:

These are Nanoleaf and Razer marketing materials that are out on the internet right now, and have been there for over a year. Ad yet the software has been broken for a very long time.
benxtan
In that video... it looks like its saying that Nanoleaf Aurora with Rhythm syncs with game SOUNDS, rather than actual Chroma integration. i.e. its not going to change colours to match the loot box you've opened, rather just random colours based on sound.
benxtan
RazerThe_Fiend
This just caught my attention.

Nanoleaf Rhythm panels are NOT supported with Chroma SDK. If you have Aurora or Canvas panels and still experiencing any crash-bugs, please feel free to report back in this thread. We made some improvements for those products in January, so they shouldn't be causing troubles any more.


So, do you mean that if I remove the Rhythm panel, my panels will work with Chroma?
Will try soon and report back. Cheers!
benxtan
I just removed the Rhythm add-on and IT WORKS!!!!
Case closed! So happy now. I hope this works for all the rest of you guys!
V
benxtan
I just removed the Rhythm add-on and IT WORKS!!!!
Case closed! So happy now. I hope this works for all the rest of you guys!


You gatta be kidding me. So just having the Rhythm module plugged into the panels is what is killing the pairing tool??

That's so silly.

I'll test this out later today.

I should have added that I had my panels syncing with chroma in the past. I speciffically had the music visualizer program working with a set and they worked just fine.

Hopefully you found the issue, and hopefully razer can put out an update to simply ignore the rhythm module if it's plugged in.
ahlin941
Userlevel 3
benxtan
I just removed the Rhythm add-on and IT WORKS!!!!
Case closed! So happy now. I hope this works for all the rest of you guys!


OMG! IT'S WORK FOR ME ALSO!

I tried on overwatch and it's work perfectly! Thx so much!
I hope this solution can help all of you guys who facing the same problem!
V
Yep, that's it. Working just fine in Overwatch for me now.....

Of man that is infuriating. I've had an open ticket with the dev team since late October early November.....

WAY TO GO.

So to anyone reading, the fix is to literally unplug the rhythm module from your panels and it will work with Chroma again.
T
Wow! I'm glad we've identified the source of the issue. I just hope that Razer will update Synapse so it can function with the Rythm module plugged in. It seems ridiculous to have to manually remove / plug in the module depending on what I'm trying to do.
V
techalleyNeonCarrot545
Wow! I'm glad we've identified the source of the issue. I just hope that Razer will update Synapse so it can function with the Rythm module plugged in. It seems ridiculous to have to manually remove / plug in the module depending on what I'm trying to do.


Yes!

Also, I would love if Razer could integrate Nanoleaf into Synapse the same way they've integrated Philips Hue lights and Thermaltake RGB Plus hardware. So that it shows up in the Chroma Configurator to be positioned in your enviorment.

That would be lovely.
S
Hey,

This still isn't working for me, I have synapse running, unplugged the rhythm panel, but when i try to pair my aurora doesn't come up. It says discovery complete select aurora but none appear, my lights are on. Can anyone help?
V
SurNoah
Hey,

This still isn't working for me, I have synapse running, unplugged the rhythm panel, but when i try to pair my aurora doesn't come up. It says discovery complete select aurora but none appear, my lights are on. Can anyone help?


I would start by deleteing and redownloading the pairing program. Make sure you also delete the registery key under:

HKEY_LOCAL_MACHINE > SOFTWARE > WOW6432NODE

Called Nanoleaf.

Then try repairing. Make sure your nanoleaf is showing up in the Nanoleaf app on your phone and is functioning fine. And don't forget to put the nanoleaf in pairing mode (hold the power button until the light starts blinking) at the same time as clicking pair in the pairing tool.

Good luck!
Razer_TheFiend
Userlevel 6
Glad that the workaround enabled your panels to work with Chroma again.

Keep a look out for a firmware update from Nanoleaf which will address this issue once and for all, which will allow you to connect your Rhythm module while retaining Chroma SDK compatibility. (I did not get an ETA from Nanoleaf)
I'm not affiliated to the support team, please use the Support forum (click) for support related queries.
V
Awesome! Thank you!
F
MMMM, I did everything, delete registrery key, unistall, install, the chroma works fine on every other things (keyborad, mouse, HDK), Nanoleaf paired well, but nothing happen when i launch chroma app. Dont really understand what is going wrong here, someone have an idea ? something that i dont understant ? (I remove rythm modul)
V
Do you have a rhythm module plugged in?
F
As i Said, no, when i saw this topic i unplugged it. Before, all my chroma app were broke, like when i launched OW nothing happened, now it works, but not on my nanoleaf, the thing i dont really understand is that everything looking fine, nano are paired, just nothing on razer synapse
V
All I can say is redo and recheck everything.
F
Did it already, do i have something special on razer synapse ? cause i can't see anything wich look like Nanoleaf ?
V
It doesn't live within synapse. It's completely seperate from that. Go back to one of the previous pages and follow my steps I laid out.
F
F*** dude this finallyy working ! MSI Mystic light was destroying my chroma SDK app, i just remove it and ... TADAAAA pairing works and Nano sync with OW, thx dude !
V
Nice! Glad you got it figured out.
Razer_TheFiend
Userlevel 6
@dailyLightCyanDIAMOND343 This looks like the issue with older versions of Mystic Light. I would recommend using a newer version (if your devices support it), which allows it to be controlled from Synapse.

If your hardware is limited to an older version of Mystic light, please look at this thread to see how to mitigate that issue while still being able to keep mystic light software.
I'm not affiliated to the support team, please use the Support forum (click) for support related queries.
T
FYI, I reached out to Nanoleaf support asking them for an update on this issue. It looks like they are back to pointing fingers at each other.

Here's what I received:

"Hello <me>
thanks for reaching out to us.
unfortunately in this matter we have spoken to Razer and even though we have released firmware updates, a low percentage of users have to remove their Rhythm module to work it with Razer's software.

This is an issue with Razer on their side as their software is communicating all of the information to make this work. We just provide the lights, any communication between Razer Chroma and our lights falls on them. We have asked Razer about a possible solution but they have not yet been able to offer one.

We do apologize about this but be aware that we have sent out firmware updates to resolve this but it's not hardware related, it's purely software related on Razer's side communicating with our panels forcing you to remove the Rhythm module."
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