Razer Support

It says contact us for phone, chat, email support… but when I try clicking the links all I get are chat/phone options. How do I contact support via email? Also… I have a BlackWidow keyboard. Got the nice clacky green buttons… but since day one a few have no click, just quite regular keys. After a year I have a few more. Are the buttons covered?

I’ve been seeing loads and loads of posts about Razer Nari USB Dongle disconnecting and similiar. I’ve been  having problems with it 2 weeks ago, i was just waiting for it to repair magically, spoiler: didn’t happen, my problem is exactly this. Only solution I think is viable is just still have warranty. I actually read someone just kinda removed a part from the dongle because he mentioned it was a problem of the dongle not making contact correctly. Might wnna look for it, i just wasted too much time so it’s a no for me. U might wnna actually look for it if ur headset doesn’t have a warranty anymore.

Hi there, my Blade 15 is turning on when connect to an outlet, but the battery has been stuck at 0% and dies once unplugged. I tried uninstalling the battery per this, but no change.I ran the script to generate a battery report and it looks like it died sometime this morning? any solves? 

Hello,I just bought this controller after my older one for 5 years took a dump. So I’m familiar with remapping the buttons on the old controller through razer app on Microsoft store.Issue: This new ultimate controller is detected through the app. But when you edit a profile it grey screens. Attempted solution: Reinstalled the app. I tried to remove any meta data or registry, but I can’t find any. Looked for firmware updates and cannot find any. 1.2.0.0 is the firmware on the controller. Possibly since I used the app prior to this new controller it’s causing a bug. So anytime I remove and reinstall it has all my profiles on the old controller. Not sure how-to completely wipe the app and its meta data from my account. Or maybe it’s bugged for others too.Any help will be nice. Thanks

Hello, i want to uninstall all drivers of 7.1 Surround Sound. How can I do it? Uninstalling 7.1 Surround Sound will not be enough, i want to uninstall it with all drivers.

I just got my Razer Viper 3 Pro.Works awesome btw.But I have a question about in-game polling rate.I configured polling rate to be 1000 and In-game polling rate to 8000. Is there any indication that I’m now in in-game mode? how do I see if it’s applied? Best regards,Dennis

Hi,My True wireless x right piece will only last for 2 mins and it will prompt low battery. The left piece is OK and can last to 1 hour. But, when I checked my warranty it expired a month ago. Is there anything can be done or this is the end? Loved it but, 2 years is just too short. A brand like razer should last longer. Anyway, insights will be appreciated. Thanks

Hello, I have a blackshark v2 x headset. I can't get the 7.1 activation code. It says the serial number is incorrect.

Meu controle que comprei recentemente apresentou defeito na entrada do cabo e sem o cabo não dá pra jogar fuca desconectando toda hora e o cano está bambo na entrada do controle tenho garantia ainda queria solicitar uma troca por um modelo do mesmo porque não estou conseguindo jogar 

I want to give a massive shout out to the rockstar Christine B. I was having some technical issues with the new Synapse 4 and the Wolverine v3 pro and with the great resources available from Razer and Christine’s expert advice we were able to get all my issues resolved within hours. I am blown away by this level of service. I will purchase my next Razer product with excitement, pride, and confidence after this amazing experience. Thank you Christine and team for all your attention to detail and hard work!

Hello, I have a Razer Huntsman Mini keyboard that is powering on (the RGB lights are working), but none of the keys are responsive after a factory reset. I’ve tried the reset method (Esc + Caps Lock + Space while plugging in), different USB ports, different devices, and reinstalling drivers – nothing helped. Could you please assist with firmware recovery or replacement options?Issue type: Not working / FirmwareSubject: Keyboard not responding after reset

Hi,for some reason, I can’t adjust the GPU on High anymore via synapse 4. Its greyed out. :/any suggestions?Thx!BestVi-Dan

I got this BlackWidow X Ultimate (RZ03-0176) keyboard from a friend, but after some time using it, it started repeating keystrokes and freezing. I searched online—this was over 10 years ago—for a solution and found that entering bootloader mode and updating the firmware would make it work properly. However, it seems I flashed the wrong firmware, and now it’s stuck in Razer bootloader mode.Is there any software or the correct firmware available for this keyboard so I can update it?

I typically use my Barracuda X Pro headset for my school’s E-Sports team instead of the headsets that they provide. After the match was over, I noticed that my microphone was still at the school. come in the next day to grab it, and be told that the mic was grabbed by a student, and hope that it was someone that I know. I don’t know who the person is, and will probably never get the mic back.Is there a way to get a replacement part without having to spend money to buy a new one, or will I just have to somehow find the money to buy one?

I wasn't using my PC for a week, and when I came back, my mouse wouldn't work. The mouse is fully charged but works only in wired mode and cannot connect to the dongle. The pairing utility gives me an error when I try to pair it.

My razer wolverine V3 dongle just stopped working, it works via cable. Is there a way to get a replacement?

Im kinda annoyed 

I DONT HAVE ACCESS TO THE EMAIL REGISTERED ON RAZER ACCOUNT DUE TO I CONNECT IT VIA FACEBOOK, AND THE EMAIL IS OUTDATED ALREADY. HOW TO UPDATE EMAIL ADDRESS? Than kyou

Hallo ich habe ein Problem mit meinem Controller und zwar ohne das ich den berühre läuft der nach vorne als wenn ich den Stick nach vorne drücke ist aber nicht so als wenn der Stick drift hätte hat er aber nicht wegen hall Effekt sticks können sie mir helfen?Mit freundlichen Grüßen Fabian Riedel

I have the v1 iskur char that has problems with the armrests and the weldings have broken on the base. The chair is out of warranty, but I would love to purchase parts to replace the broken ones. Support is difficult to navigate, which makes finding answers  all the more challenging

I tried to connect it to all the USB ports on my computer. I tested it with different cables.I should mention that the mouse was detected correctly, the Synapse software updated and prompted me to restart the PC.However, the 4K DONGLE is not working. The green LED doesn't light up.The Windows Device Manager indicates 2 new devices with the name // MOUSE COMPATIBLE WITH HID, but the dongle does nothing, and Synapse doesn't detect it either 

Hello! I've had my mouse for quite a while and now when I plug it in the symbols show up red, the rbg lights are stuck on a rainbow color and doesn't work, does anyone know how i can fix this?

I've wrongly purchased the razer gold credit because I don't buy anything from this app. I would like to transfer the credit to my bank account, please need help

My basilisk v3 pro won’t charge or turn on, even with the cable connected.  Model RZ01-0462