Razer Support

I can't speak to the microphone on my Razer Barracuda x

i have i problem with my left shift key can i use isopropyl to clean it 

Hi! I’ve ordered a new keyboard yesterday and I’ve got the email confirmation about the order but I can’t find the invoice. In the support FAQ it states I can print the invoice from the order page but there is no invoice in the order.

Ever since I purchased this mouse it continuously had scroll issues now it has gone worse, the scroll doesn't respond properly it randomly goes scrolls up while scrolling down and vice versa.The mouse also disconnects and connects randomly while gaming.Tries everything uninstalling synapse to removing drivers nothing happened.I have seen many other Basilisk users facing the same issue but Razer doesn't provide firmware solutions or any other solutions.

Hello Razer Team,I'm new here and excited to begin this journey with you. However, I'm facing an issue while activating my BlackShark V2 X headphones. I keep receiving a message stating: "This product is already registered. If you did not register it, please contact Razer Support."Could you please reach out to me so I can provide the necessary information and documents? I’d appreciate your assistance.Thank you in advance for your support! 🙏🏻 

no activation code please help here is my product code rz04-03240700r3m1  

My son purchased the Fortnite wired Blackwidow X keyboard. He has a MacBook the does not have a USB port so we use dongles. We were told to download Synapse 2 since that version supports MacBooks. The keyboard is being recognized by the computer as it lights up and will type in mail for example, but Synapse 2 keeps telling us to connect a Razer supported device. We tried to download the dongle pairing software but that only works on PC. What are we doing wrong?

helloo, i need help changing my linked phone number as i no longer have access to it

Hi.I have been using the mouse for quite a long time and a week ago I started having a problem where the mouse loses connection every half an hour for one second, the LED on the mouse lights up and the connection resumes.I've tried updating firmware, replacing the cable but it doesn't solve the problem.No such problem was detected when using it over the wire.What should I do?

Feels quite fast for a critical component to fail.I appreciate they are a more economical line of product but I can say I am disappointed.  Is there anything to do other than search for a new make and model for my listening pleasure? Many thanks

Hello, My question is pretty brief. Is it possible to connect my PSVR2 with my laptop? and if so, how?! i have bought multiple cables that doesn’t seem work. From dp1.4 to hdmi 2.1, and dp1.4 to type -c, and dp1.4 to dp1.4 via hub. None of it seems to work, and it drives me mad!Thanks a lot,Rafael. 

so, i’ve got a pair of razer blackshark v2 pro 2020 variant from a flea market (i’m from Romania), and i can’t connect it to razer synapse, when i plug in the dongle it shows in synapse but it doesn't connect to the headset. i’ve tried to pair whith onne of your tools but it didn’t work, i think the problem its the dongle. how can i solve this??

Dear Razer Support,We are a company considering purchasing 15 Razer headphones and would like to register them under a single company email address. Before proceeding, we would like to confirm whether this is possible within your system.Our questions: Is it allowed and technically possible to register 15 Razer headphones under one company email address? Are there any limitations regarding the use of Razer software or warranty claims for multiple devices on a single account? Can the 7.1 surround sound feature be activated for all 15 headphones under the same email address? If not, what would be the best way to activate this feature for multiple devices in a business environment? Are there alternative solutions for businesses managing multiple Razer products? We would appreciate your guidance on the best approach.Looking forward to your response.

Hello I bought a razer viper faker edition mouse I didn't receive the mouse pad offered with it is it normal?

Had my Razer BlackShark V2 Pro 2023 version for about 3 months now compared the previous version the Razer BlackShark V2 Pro 2020 version having that headset for about 2 years. 3 months in my right hinge broke while the 2020 version never had an issue with the physical product.

I need to identify a faulty (dead) Razor laptop for a repair/assessment. It has a factory skin which I have removed to read the serial number. Unfortunately I can only read 13 of the characters and some of them are not entirely clear. Can someone from support please help me in completing the serial number, so I can move forward with this.

A week ago I bought a razer gold card from Walmart. Got it home went to load it and it was no good. I managed to reach someone named Saraya made a complaint ticket and was told I'd hear something in 2 days. 3 days later I get an email saying they hadn't heard back from me. I have uploaded photos of the purchase receipt the card ect.. but needless to say the same thing over and over happens. An email saying we gotcha then one saying we haven't heard from you which is bullshit because I've sent around 8 emails!! I.want a new card or my money back this is ridiculous 

The app I paid for is awesome, I love the audio it enhances but it causes memory issues as I have 16gb. Windows audio device graph isolation app causes 99% memory then sometimes crash my audio and even shuts down my laptop. I uninstalled razer thx for nowDoes razer or anyone have a fix for this. I can't seem to fix this issue some time now.

My audio used to change drastically when I would switch from stereo to spatial audio. Recently, there is no change at all, so it seems that the spatial audio just isn’t working for some reason. I’m not sure what to do to troubleshoot this issue.

When using a Korean keyboard, the text function of Razer Synapse 4 does not work. I have attached a video file about this issue on my blog.https://blog.naver.com/osh12341/223728577269<1> When I bind the text 'Hello' to the keyboard and execute the macro, only 'V' is input instead of 'Hello'.I found the cause.The reason was that the language setting in the Windows environment settings was set to 'Korean'.There was no problem when I set it to English, Japanese, or other languages, but the problem only occurred in Korean.There was no such problem in Razer Synapse 3.In the end, in order for Koreans who mainly use the Korean keyboard to use the text function macro, they must install a language pack other than Korean in the Windows environment settings,and then press Win + Space bar to change the keyboard to a language other than Korean, use the macro, and then change it back to Korean.It is inconvenient and ca

I am experiencing an issue with the battery of my Razer Blade 14 (2021) laptop. I would like to purchase a replacement battery (Model: RC30-0370) and inquire about its price and availability. Additionally, I would like to know if it is possible to have the replacement shipped to my address in GermanyI would appreciate your assistance in resolving this matter as soon as possible. Please let me know if you require any further details.Thank you for your support.

Well yall here's my problem is when I scratch my card right yall okay yall it's missing numbers in the middle of the code is missing yall okay yall 

Good afternoon!I have a Leviathan 2 pro speaker, Ornata V3 keyboard, Naga X mouse. Not so long ago updated programs and after that began to occur glitches incomprehensible. While watching a movie or listening to music, the sound periodically disappears. To be more precise, for a second or two the sound switches from the speaker to the headphones connected to the monitor. At the same time the backlight on the keyboard, mouse and speaker blinks. Reinstalling drivers and Rizer programs did nothing. How can I fix it?

Hi! Trying to pair the app with my headset and it keeps failing. It can see them initially, but then fails to connect to them. Please help, I'm going crazy! 

Hello, I seem to have lost my dongle for my Blackwidow V3 Pro keyboard.Is there anyway to get a replacement for it at all?Many thanks