Razer Support

I’ve seen several threads back from 2023 with this same issue, but here it is for me in 2025.  I’ve attempted removing and re-adding the headset, updated all the drivers, etc.  In the windows sound settings the headphones are still labeled as “speakers”, and only have stereo available as  a configuration for them.  Under “audio enhancements” it is set to “device default effects” and underneath that it says “THX Spatial Audio USB (Blacshark V2 HyperSpeed).  Under that it does have “spatial sound” as “off” and is not selectable to change.  But most importantly under the THX spatial sound demo, swapping back and forth from spatial sound to stereo makes 0 impact on the sound.  I have owned several nice headphones (logitech, turtle beach, etc) and have experienced good spatial sound before.  Mine currently have none. Please lend what assistance you can with this issue.  I switched to Razer from a full logitech setup as I like the quality and intergrated software better for Razer.  This, is

There was already a thread about it 2 years ago, but it was closed for some reason without any solutions or updates from the Razer team:  I’m having exactly the same issue as in the last comment. Bluetooth seem to work fine for the most part, but when the mouse is asleep, it won’t connect to bluetooth on awake, only 2.4 connection works. In order to “fix” that I need to:Switch to 2.4Ghz Go to bluetooth settings Remove Naga Pro Then add a bluetooth device Enter pairing by holding 2 DPI buttons and the middle mouse button for 3 seconds After that it works againWhile simple enough, it’s quite annoying to be forced to do this several times a day. I would just keep using 2.4Ghz connection, but it has an even more annoying bug - it would disconnect randomly or on a schedule after around every 15 minutes or so, which leads to some epic fails in online shooters, to say the least. So bluetooth is my choice because it at least doesn’t do that. Both issues are very well known, both issues are rep

Hello razer community,my keyboard randomly stopped working for no reason. When i connect the keyboard i need to press FN key for the keyboard to be to connected even after that the device shows up as RAZER BOOTLOADER in bluetooth and other devices settings. In device manger the device name is different i couldnt even find it . I had remove and plug back in the keyboard to find the device. I tried contacting the their agent but no one could do anything. Also there is no firmware update for huntsman v2 tkl for some reason while other huntsmans do. Please someone help. I have attached both bluetooth settings and device manger screenshots.

Hi, my huntsman keybord isnt working anymore. I bought it in 2020 (if it can help) and when im plugging it in my computer, its recognized as Razer Bootloader. Its neither recognized by synapse and the only way for me to make it work is to unplug it, hold the "Escape","Caps Lock" and "Space bar" and plug it back. It light up, synapse doesnt recognise the keyboard but i can write with it. The probleme is that it keep spamming the letter "H", "Y", "," and "-". Ive tried to update the firmware but its already updated. Ive tried taking all of the keys off to see if it was mechanical and ive cleaned it. Ive also updated the drivers of my pc.Idk what to do at this point

ive been using this kb for around month (i bought it from my friend), and for this month, i been constantly having "device failed enumeration", "device descriptor failed request" and razer bootloader. but sometimes i can use my kb perfectly without any problem. i deleted synapse 4 from my autostart, and kb It began to work better, but it still gives errors by the type of first and razer bootloader. what can i do??

My phone number have recently been deactivate and have a new one need help replacing 

7.1 aktivasyon kodu alabilmek için bilgileri giriyordum ancak ürünün kayıtlı olduğu uyarısı aldım ve hiç bir şekilde 7.1 o aktive edemiyorum ürün elimde kutulu şekilde isterseniz görüntü de gönderebilirim. 7.1 aktivasyon kodu talep ediyorum

I just got my brand new orochi v2 and a steelseries mousepad (element is micro-woven cloth). Sorrowly, my mouse jitters hard on the mousepad but it works smoothly on my wooden desk. Also i’ve an old razer deathadder essential which is working on the mousepad smoothly. I’ve tried all kinds of recommendations and settings from both google and chatgpt but none of them helped. Could someone please tell me what do I do now?

Hi everyone!Sorry if my English isn’t perfect, I’m not a native speaker.I have a Razer Book 13 that I purchased in August 2022.This morning, I noticed a display issue: when I tilt the screen upward, the brightness becomes very dim, but when I tilt it downward, it returns to normal.Has anyone experienced something similar or knows what might be causing this?Thanks in advance for any help! 

So i just bought my new razer wolverine v2 pro yesterday but I didnt like the original thumbsticks so I replaced them with xbox ones but after assembling the controller I tested it but only the RT mouse click trigger doesn't work the RT regular is still working perfectly 

how can I change my phone number on my account because my current phone number on my account was unaccessible. Please help me I forgot my backup codes and there's a gold in my account

So when i play games with friends I'm always being told my voice is quiet in game and on discord. My windows settings are set to my barracuda x and the generic usb drivers are all updated and the usb-c dongle clicks into its slot when i put it in the motherboard port. So when i test my voice in the windows settings and i talk normally it says it only hears about 3% of total volume. Ive blown out the mic and taken the microphone out and put it back in the headset and no change an there is no microphone boost level in device manger.

I can't get a code for using the THX SPATIAL AUDIO program on my headphones, after registration I was given only 2 days of trial use, but as far as I know, either a code or a full subscription to the serial number of the product, should go to this model on website (Razer Blackshark V2)

I’ve had my mouse for a little over 2 years and suddenly the usb dongle keeps disconnecting and re connecting every 3 seconds or so. This only happens in wireless mode, tested on 2 PCs. Can I buy the generic Razer Mice and Keyboards USB HyperSpeed Dongle as a replacement? Part number RC30-03420100-R3M1.

Hello,I own a Razer Wolverine V3 Pro (wireless version).I performed a firmware update through the Xbox app without the dongle plugged in. Since then, the dongle and the controller no longer synchronize.The dongle is correctly detected by Windows (VID 1532 / PID 0A3F), but the controller does not respond when connected wirelessly.I tried running the combined update via the “Razer Wolverine V3 Pro Firmware Updater”, but the step that asks to press Fn + Menu + X remains stuck and won’t let me proceed. Could you please provide the dongle reflash or resynchronization tool to restore the connection between the controller and the receiver or something to help ? Thank you very much for your time.

Hello ,i cannot buy THX in store asks for adress,i´m living in switzerland,and on my profile the adress is rightwhen in shop says i´m in singapure and i cannot change it 

Dear Razer Support Team,I recently purchased a new Razer BlackShark V2 X Wired Headset.The headset works well, however, the activation code for the 7.1 Surround Sound feature was **not found** inside the box. I am unable to activate the feature in the software (screenshot attached).Could you please assist me by providing a new Activation Code for my account?Product Details:* Headset Model: Razer BlackShark V2 X (Wired)* Serial Number (S/N): (Removed serial number)* Purchase Date: November 9, 2025* Retailer: Noon.com I have attached a copy of my purchase invoice and a photo of the product box showing the serial number for verification. Thank you for your prompt assistance. Best Regards. (Omitted photos) 

I cant no longer access my mobile number or receive a otp. i lost my phone number. can you please help me to change my phone number so i can buy or pay using Razer Gold?

I am extremely disappointed with my experience using the Razer BlackShark V2 Pro (2023) on Windows 11. After installing Synapse 4 and THX Spatial Audio, I expected everything to work seamlessly. Instead, the software feels half-baked and unreliable. The EQ settings in Synapse 4 do absolutely nothing – no changes are applied to the audio output. The microphone settings (Noise Reduction, Voice Clarity, etc.) are completely useless, they simply don’t work. Even though I correctly set my default playback device to THX Spatial, the problems remain. It honestly feels like this product is not fully compatible with Synapse 4, and customers are being left to deal with broken software. For a company like Razer that promotes itself as a leader in gaming hardware and audio, this level of quality is unacceptable.I strongly urge Razer to fix these issues immediately, otherwise this headset becomes nothing more than an overpriced pair of headphones with non-functional features.

Where do i buy speed flex cable for deathadder v3 wired? Its always disconnecting and some metal wire are sticking out of the wire

Hi, my headset has started having a lot of audio coming through as distorted/laggy/robotic sounds. I have tried the suggestions on the troubleshooting FAQ, have reinstalled the software / drivers a few times but to no success. It doesn’t matter if it is just one sound such as discord or if I am trying to have multiple programmes running.Does anyone have suggestions please? 

My “A” key sometimes stops working for like 0,5 sec and continues working. I have tested every game and it does the same exact thing on every game. I had this same problem before too and switched it out with warranty and the problem has occurred again. Does anyone know a fix for this? I currently have Razer synapse 4.

Se me han borrado todos los datos guardados ,tanto DPI como MACRO después de la nueva actualización.

I was playing when the battery indicator flashed red so i plugged it in and continued to play it said it was critical i believe when i checked the battery life on the app on my xbox thought nothing of it continued to charge it while i was playing i went to bed and unplugged everything before i slept and came back to the controller not turning on i plugged it in i got a flash one time of white on the controller and now no response. i have used the charging cord provided in many different charging environments and nothing will make it respond to the charge. very frustrated as this is maybe a 2 week old controller barely used so far. frustrated to the max!

My the mic on my Razor Kaira Pro for Xbox Series X/S headset will not produce any sound when connected to Discord chat.   The firmware is current, I have set and reset the Bluetooth pairing multiple times.  I can connect to discord and hear the conversations of my friends in the chat channel but the mic detects no sound on discord from my headset at all.  No green light, no noise whatsoever.  I have downloaded the Razor App for Xbox and set the Mic Boost and Equalizer to boost settings, I have used the mic monitoring option in the app to verify that the mic does indeed work.  I can hear myself chatting in the headphones,  I have made sure the headset is not muted.  While in the Discord app on my PC I can see that my Icon is in the chat channel, and it says connected to Xbox but no sound from the mic but can hear everyone else’s chat.   I should note that I have had this headset for less than a year and it the mic worked fine with Discord last month.  Not idea what changed, and no idea