Razer Support

Comprei um mouse pad Giantus V2 na amazon, não consigo registrar pois não tem S/N só um código P/N que consta incorreto

I recently purchased Razer BlackShark V2 - Wired Gaming Headset + USB Sound Card - FRML Packaging. Registered them. But no activation code was sent to the mail. What to do?

it comes with a box everythink well packed and seems original and i cant registered the sn is already on the system or sometimes said is not in the system

S/N on Razer Blackwidow Elite doesn’t want to register.It has a bunch of ubiquitous O/0 in the S/N.I went and examined the box where I determined 1 of those was different and appears to be an O so I tried it and it still failed. This is such an amateur hour issue it’s unreal, this is exactly why the 0 with a slash through it exists.Legitimately my favorite gaming brand disappointed the ball dropped here in such a ridiculously silly way.

On my primary/personal computer I can install Synapse and remap the key bindings for my mouse. The scroll click function works correctly on my personal computer, however if I plug into my work laptop, scroll click does not work. Can I change the mapping of the middle/wheel button so that “Scroll Click” registers as mouse button 3?

I lost my 2-factor authentication and need to remove it from my account. Can you help me? I've already sent the requested information privately, as you always ask. 

I can’t activate the 7.1. just bought new razer kraken x lite. but the app shows that isn’t activate for this account. I haven’t any activation code.

Anything I bind to any keys on my Tatarus V2 does NOT work.I’m trying to change keypad ‘16’ to CTRL and it simply does not work.I’ve reinstalled Synapse, reset device, etc.Instead, what Synapse does is apply a virtual ‘ghost press’ of the buttons I’m trying to map to the keypad.Meaning, any button I map to it, is then somehow being virtually pressed constantly. Nothing I map to my device works at all, and Synapse is to blame.Despite anything I bind to any button, it is only the default function that happens when pressing any of the respective keys on my device.I cannot game until you fix this.

Hello, I have a brand new Blackshark V2 Hyperspeed. Wired and Bluetooth work but the Hyperspeed Dongle that was included does not seem to power on. I have it plugged directly into the computer (no hub). When I connect the dongle, there is a faint green light for one second and then nothing. My computer does recognize it but the Synapse software does not. I’ve tried different ports, different computers, and there’s no change. Edit: It works now but I’m not sure what exactly did it.

I recently upgraded from the Chroma to the Blackwidow v4. Right off the bat, I was having issues. I was not able to use left shift + w to run in games. This issue affects multiple games. I performed the following troubleshooting steps to no avail.Uninstall synapse(with and without running the clean up tool). Also removed synapse from regedit as part of this step. Hard reset with space, caplock, esc(this only works as long as the computer is on. The problem returns upon reboot) Removing the keyboard from synapse, then readding it. (this only works as long as the computer is on. The problem returns upon reboot) Removing device from device manager Updating firmware Returning keyboard to the store for a new one only to run into the exact same issues.I’ve only been able to get a very temporary fix to the issue through methods 2 and 3. I’m at my wits end trying to find a lasting solutio

I’m creating this thread because the same Bluetooth failure is appearing across multiple Razer products, and after deep technical investigation, it’s clear this is not a user error, not a battery issue, and not fixable by any troubleshooting steps Razer currently provides.This is a design‑level flaw in Razer’s Bluetooth implementation — one that permanently disables Bluetooth functionality and leaves customers with no recourse except replacement.I’m laying out the full findings here so other affected users finally have a definitive explanation.IF YOU ARE AFFECTED BY THIS ISSUE, PLEASE LIKE THIS POST, LIST YOUR PRODUCT AND FIRMWARE VERSION AND ANY IMPACT THIS HAS HAD ON YOU (FORCED REPLACEMENT, MOVED TO ANOTHER BRAND ETC.)ISSUE PRESENTEDThe Razer Pro Click (and several other Razer Bluetooth mice) can enter a state where Bluetooth pairing becomes permanently impossible. The symptoms are consistent across all reported cases:Symptoms•     Mou

Hello,In the Razer Leviathan V2 settings, I checked the "Switch off lighting" option. But when I turn off the computer, the RAZER devices turn off automatically except for the Leviathan V2. It is always on RGB lighting. What steps do I need to take to make the device work properly? 

My left way louder then my right speaker. when i try and go to sound balance the right one just gets louder while the left one stays quieter. is there a fix or do i have to warranty this. if so how. i have only had this headset since july 5th last year.

Hi, I need an extension cable for my new Nommo Pro speaker system, P/N RZ-05-02470100-R3U1, as the sub has to be mounted too far away from one on the speakers. Is there an extension cable available for this system?  Thank you for your time.

I'm using a laptop along with a wireless keyboard and a wireless headset (BlackShark V2 HyperSpeed). But whenever I plug in my mouse dongle, my ping in games spikes up to 1000. As soon as I unplug the dongle, it instantly goes back to normal. I can only use bluetooth with this mouse.

I would like to know if the Viper V2 Pro is currently compatible with Hyperpolling.

Technical Support Request: Razer Basilisk V3 X HyperSpeed - Chronic Disconnection IssueDevice Information: Model: Razer Basilisk V3 X HyperSpeed (AA Battery version). Connection Type: 2.4GHz Wireless (HyperSpeed Dongle). Condition: Used for a long period (not a new unit). Problem Description: The mouse experiences sudden disconnections. It works normally for a few seconds or minutes and then stops responding entirely. Crucially, toggling the physical power switch (OFF/ON) restores functionality immediately, but the failure repeats shortly after. Razer Synapse reports full battery life, yet the device ceases to transmit signal regardless of the reported charge.Troubleshooting Steps Taken (Summary of exhaustive testing):1. Software & Driver Diagnosti

For a few days now, My Headset has some weird cracking audio issue. It happens at random i’d say but most noticeable when listening to music or playing games. It’s mostly sounding like cracking but it also cuts out while cracking. This issue persists until the PC is fully restarted, fixes i’ve tried were unsuccessfulFirmware update: No fix Uninstalling THX: No fix Changing audio Driver to Microsoft one: No fix Uninstalling Razer Synapse: No fix Changing From WIreless to wired: No fix Restarting the Audio and Realtek services on Windows: No fixThis issue is just very irritating and only happens with the headset, all other audio devices are unaffected.Sadly it’s impossible to get in touch with the Support because of the (Insert Friendly Word) requirement for a Serial Number… I don’t want to break the Headset while trying to find the Serial Number.Any help that do

My new orochi v2 just randomly sometimes stops working, like sometimes the cursor moves but the buttons dont work, sometimes nothing works at all, and my scroll click does not work, i have checked synapse multiple times.

Dear Razer support team,I have purchased the Cinnamoroll Headset on March 30. I’m under the impression that the item will come with the code for OW2 but I am not sure how to receive the code? Thank you for your help.

Hello, So recently I decided to use my Tartarus again after a few months only to realize that keys 06, 11 and 16 don’t work anymore. They were functional before because I used the Tartarus to remap some keys for a specific game back in november 2025 (I only use the V2 for that game). Basically in november 2025 all keys were working (can’t remember if I had synapse 3 or 4)April 2024 (I had to redownload synapse, only synapse 4 available), 3 keys not working anymore. I did everything I found online, update my drivers, clean install, windows update etc but no luck.I can change the binding but when I press the key still nothing happens… If anyone has a solution because I really need those keys. Thanks for your time

Hello, I'm currently using a Razer Blade 16 4090, 2023. I'm trying to use USB-C at work because I saw some videos explaning that the laptop can run with 100W while doing small tasks. The issue is that when it's plugged in with a USBC + 100w adaptor, the laptop keeps discharging the battery, even doing almost nothing,  How can I use a 100W USBC charger and still working on my laptop without discharging it? Should I do something different in configurations ?  Or it really doesn't work with a 100W charger?  (I have already tried the charger and cable, it works with 100W. So it's not that they don't work). 

Someone bought me a card but I don't know the card name, so I can redeem it but she said she bought it on here

Hello, Razor users.My younger brother decided to play some games while I when to the shop. When I returned from the store, he said he heard a spark from the charging port and the laptop died.  Problems that I know exist:old battery (drains so quickly) overheating problems  I get small electrical shock from the surface of the laptop when charging I have always have it plugged in whenever I am using it because I usually have Adobe softwares and games running most of the time when I am not doing school work (which I do not use the charger). Can anyone help me diagnose the real issue? Is it the charger, battery, charging port, wiring? I live in Fiji and the technician I visit had no compatible parts for the repair. Your help will be much appreciated.

Hi,I would like to ask if i can buy ear pads for my headset, but i have not registered it in my account and i dont have the receipt of the purchase and i cant register it now. Will that be a problem.