Razer Support

Hello, I bought headphones and tried to register them, but it says that they are already registered.I can provide you with all the receipts, as I ordered them on February 26

Hello there! So I just bought a basic KIYO camera with LED light and I intend to buy another to stream a TCG tournament.But reading online conversations, I see that people 1 year ago or a bit more, were having issues getting more than 1 camera connected at the same time using OBS. Do you know if it’s still impossible or it has been fixed?

Yesterday, I was recording a video and my camera started making some humming noises. Right after, the recording stopped as the camera stopped working. I tried unplugging and plugging it back in but every time I did and tried recording the camera would flash then turn off, after doing it a few times the little slit below the ring light started blinking white. I had also prior tried to install newest firmware. I have had this Camera for a little over a year now and I have never had an issue with it until now nor has it had any damage as its sat nicely on my monitor without falling once. Is this is still fixable or is this just money in the bin?

Recently my Naga Classic (12 button side) has started either not registering the 12 button at all or is in a constant state of entry.  It will do this at random, but most commonly after removing and reapplying the panel.  It is clean as well as the prongs.  I’ve uninstalled synapse (4) and deleted all the drivers.  Still not registering button presses or will spam constantly.  I have no Macros set up and I’ve also factory reset the mouse as well. 

 i cant make it outpoyt device and my razerblackshark v2 x  dotn work as intended for me to play on fps games

Hello Razer Support,I am experiencing an issue with my Cynosa V2 keyboard where the volume keys no longer support holding to increase or decrease volume after updating to Windows 2026 Preview Build 26200.Details: Keyboard: Cynosa V2 Firmware version: 1.0.2.0 Synapse version: 4.0.86.2601201054 Windows build: 10.0.26200 Problem description: Pressing the volume keys works for single taps, but holding the key no longer produces continuous volume changes. I have tried remapping the volume keys in Synapse, adjusting Windows keyboard repeat settings, and checking all Synapse profiles. The issue persists. Other keyboards on the same machine work normally. This indicates the problem is likely

When I launch Razer Chroma RGB app it immediately gets stuck in “Updating...” and never finishes.  I have tried reinstalling it but that does not work.

Hello there. I need to turn off the obnoxious startup and shutdown sounds made by my Leviathan soundbar because they’re becoming an accessibilty issue. How do I do that, please? There’s no setting to be found in the software, though I can change all kinds of settings related to the lights. I’ve just confirmed drivers are up to date.Explanation: the power-up and power-down sounds, in addition to being loud compared to my device audio levels through the same soundbar, are just all-around bad for my noise sensitivity. For example, I want to use the power-saving feature that will let the speaker turn off when unused, but the sound of the device powering down after X minutes is too loud and startling to make this viable.Even an option to change the default sound effect would be helpful. Really, how is this not an option… on an audio device?

Salve, ho le cuffie Razer Kraken Tournament Edition - Cuffie da gaming cablate con controller audio USB - Verde -, sono in cerca del controller audio usb, qualcuno può aiutarmi o/e a cosa posso passare con le stesse caratteristiche? Grazie.

I bought a Razer mouse pad recently—the Razer Goliathus Extended Chroma model—and I can’t control its RGB in any way.When I connect it to the computer, it shows up in Synapse 4 as if it’s installing, but once it finishes, it simply disappears from the list of connected devices. I can’t change anything on it.It only remains visible in the “Studio” tab of the Chroma app, but nothing I change there actually works to change the mouse pad’s colors or effects.I need help fixing this.

J'ai fait l'achat d'une deathadder v3 et d'un clavier 60% dont je n'ai plus le nom bref je cherche à retrouver leurs factures respectives mais la page des commandes m'indique que je n'ai effectué aucune facture

Hace unos días compré unos auriculares cuyo código dice que ya fueron usados, ¿qué puedo hacer para obtener el código? quería usar la aplicación 7.1 surround sound

I just bought a Razer Basilisk V3 Pro and did a lot of research into what the mouse was capable of and figured it would fit my needs perfectly, as I wanted a mouse for both gaming and personal projects. The RGB looked stunning and it was within my budget. I’ve had my iMac since 2021 and it is currently running with Intel i9 Sequoia OS 15.5. I figured it would offer standard support for programs I wanted to use. I’m a bit disappointed that I paid $159 to receive this mouse and then I learned the hard way that Razer’s Synapse software does not offer the same customization for iMacs as PC users get?? When originally doing my research I saw that Mac was supported and assumed that included all Macs. I actually want to be able to use the customization that I basically paid for.Is there anytime soon this can and will be improved? I understand the Apple M1 chips are the latest and greatest upgrade, but words cannot express my frustrations and confusion as to why Intel Macs are not ge

Shoutout to Razer.sushi.boi for being an absolute GOAT. Not only did they respond quickly, but they actually cared. No copy-paste energy. No robotic replies. Just real help, clear explanations, and patience the whole way through.They: Listened to the issue fully Broke everything down step-by-step Stayed respectful and professional Made the entire process smooth and stress-free Customer support can make or break an experience and this was top tier. If every support interaction was like this, the world would be a better place.

Razer Basilisk V2 Mouse   -   RZ01-0316If anyone has seen their mouse or keyboard disconnect for up to 5mins and 10 times, this I’ve found was due to having any macro set to a button or key.Once the macro was removed, the software worked flawlessly. The macro was a simple shift + scroll click that performed well in Blender for Pan, but took between 1 and 5mins before the mouse stopped disconnecting once Razer Synapse started.Can this be submitted to Razer software programmers for a future Synapse update? Many thanks.ADDITIONAL: Having tried the different Macro settings, it appears that “Play While Assigned Key Is Pressed” is causing all the disconnects, with no mouse button pushed, just disconnecting whilst this is a macro that is set on a mouse button. If this setting is “Play Once”, the disconnects stop. Same if the Macro is not assigned.

I currently have a Naga Epic Chroma Mouse (RC30-012301) and Charging Dock (RC30-012302). These were not the original mouse/dock pair (both 2nd hand). I repaired the mouse and it works great now, except it does not connect to the dock. Is there any way at all (procedure, application, etc) that I can sync my mouse and dock together so I can use the pair for charging and for wireless connectivity? Any and all help would be greatly appreciated.

Hello, I decided to upgrade from synapse 3 to 4, but my profiles are not visible, the menu where the profiles are is not there, not my keyboard, not my mouse, please help me solve the problem, I will be incredibly grateful)

i buy my razer barracuda x in 2025 and i registered it in the sistem and says that i could get my code but i check in every side of my email and i dodnt got it 

The Chat channel is broken on Discord. You can’t use it with the mixer. You have to output the Discord chat with the Game channel

Hi,so, I was updating my mouse’s firmware and it actually started flashing the fw of the touchpad. Now the touchpad partially works; the fw update was for a Razer Atheris mouse… I don’t understand why it tried to flash the touchpad’s fw, Windows and its drivers…No clicking  no tapping function  moving cursor works but just with one finger In Ubuntu, tap works but clicking doesn’t need a firmware for it please, can you help me fix it please 🙏 

Hi all! I’ve seen some other posts about this, but I have a Razer Kraken Kitty Edition headset that is constantly getting stuck in a disconnect/reconnect loop. It makes a pop noise before disconnecting then just keeps doing it over and over.I’ve tried using it with multiple devices, in a hub and plugged directly into the computer, with and without Synapse, on different versions of Windows, all the troubleshooting. It had happened a couple times when I first got the headset, usually just when the audio was too loud, but in the last few months I pretty much can’t use the headset without having audio issues.I’ve treated the headset very well; it’s fallen on my carpeted floor once or twice but I don’t mandhandle it, bend or mess with the cable, etc. I’ve always kept it on a headset stand on my desk. I got it in 2021 so it’s out of warranty.  Has anyone had luck with a fix or talking to razer support about this? I figured at the price point for this headset it

Dear Razer Team,I’m a long-time supporter writing regarding the Wolverine V3 Pro 8K and the lack of macro support for controller users.Many in the community are confused and disappointed that macros are restricted on controllers while the vast majority of Razer keyboards fully support macro recording and advanced customization. This feels inconsistent and biased — especially when 99% of your keyboards allow it, yet controllers do not. It creates an imbalance within the same ecosystem, where one group of users has full customization and another does not.It’s also worth noting that you already released a wired version titled the Tournament Edition. If a tournament-focused model exists, it would make sense for the Pro version to allow broader functionality.A simple solution would be a firmware update with two selectable modes:Free Mode – Enables macro support and advanced customizationTournament Mode – Disables macros for competitive compl

Dear Razer Team,I am a big fan of your products, especially your Razer Chroma gaming mice. However, I would like to suggest an improvement that I believe would make the user experience even better.Many users (including myself) notice that the mouse lighting remains on even after the PC is shut down, as long as the mouse is connected to a USB port that provides power (such as Always-On USB). This is not a hardware or driver problem, but rather a matter of convenience.I would like to suggest adding a feature in Razer Synapse that allows saving lighting mode settings directly into the mouse’s onboard memory, so they remain active even when there is no connection to the PC. For example:• Lighting off when there is no active operating system• Lighting always on when USB power is availableThis would give users the choice to decide whether the mouse should glow when the PC is off but U

Hello,I am experiencing an issue with my Razer BlackShark V3 Pro headset.At random times, the audio becomes robotic/distorted for about 1 second and then returns to normal. Recently, this issue has started happening much more frequently.My firmware is up to date. I have tested the headset with Ultra Low Latency mode both enabled and disabled, but the problem still persists.When I first purchased the headset, there were no issues at all. The problem appeared only recently.I have just tested the headset using a wired connection, and the issue does not seem to occur in wired mode so far. This makes me suspect the problem may be related to the wireless connection or dongle.Could you please advise on possible troubleshooting steps or let me know if this might indicate a hardware issue?Thank you.

Ich habe das Produkt Razer BARRACUDA X bei Amazon gekauft. Ich habe jedoch den dem Produkt beiliegenden Aktivierungscode nicht erhalten. Ich habe auch versucht, mich auf der Website von Razer zu registrieren, habe aber nicht das erhalten, was ich brauchte. Sie sagen auch, dass mein Produkt nicht unterstützt wird? Warum steht also in der Beschreibung eine Unterstützung? mein ProduktcodeIN2221D17200680RZ04-03790100-R3M1