Razer Support

Back to play a game from my laptop after a long break and this problem appears 

When I go into the overlay with ctrl ,shift and o. i still move like in game so if I'm in a fps i cant move the mouse and when I'm not the button clicks are registered in the game and not the overlay. Is there a fix? The game i tested in is Apex Legends.

The connector ripped off and got lost when I was repairing the side buttons when it got loose inside.I already bought an entire side button PCB with switches and all but didn't realize it didn't come with the connector I specifically needed. Also bought a 4-pin FPC head/connector online and it's not the compatible one, with zero knowledge on electronics, my last resort is to ask here for specifics  

I want to change from (email1) to my new (email2) because I cannot access my (email1) anymore. Thank you in advance.

In Pc mode the touchpad works as a mouse with left and right click, I cant find anyway to remap the left and right clicks to another function in the Razer Synapse software ie as ctrl+1 or to F key for example, is there a way to do it at all as i just use my actual mouse if i need it.

 Hello Razer Support,I own a Razer BlackShark V2 X headset, but I cannot find the 7.1 Surround Sound activation code that should have been included in the box. Additionally, the serial number on the headset is partially worn off and difficult to read.I purchased the product from Noon, and I can provide proof of purchase if needed.I would appreciate your help in retrieving my activation code or verifying my device so I can activate the 7.1 Surround Sound feature.Please let me know what information or photos you need from me.Thank you. 

i own the keyboard for 5 months with no issues, but today the battery died and it won´t charge up. I already updated the firmware and swicth power sources, notihing solve the problem. What should i do?

I have a problem with the mic, when I have to push the mic in, it gets stuck a few centimeters away from sitting all the way in, the plastic around it is pulled along so that the plastic itself is pulled along and becomes like a stop. it will be better for the time being if you oil the plastic with them, you are not supposed to oil a headset for it to work, how should I go about making a claim or getting them fixed

now i have a warranty or my black shark v2 x and im trying to get a new one but the serial number got dissappeard and now what do i do 

hi i lose my old phone number so I can't have my authentication codes or backup codes. and im traying to updated but doesnt let me do it 

I CANT FIND ACTIVATION CODE I WILL BE CRAZY….

The camera is support to store settings in the camera, so that you can use it without having to have software running.  i.e., I store a setting using synapse, and when I run the camera app, those settings are applied there as well.why does this not happen.  I’m on latest Synapse. I’m on latest firmware.  What is going on.  The “syncing profiles” dial just keeps spinning, spinning, spinning.

Hello,I am experiencing an issue with my Razer BlackShark V3 Pro headset.At random times, the audio becomes robotic/distorted for about 1 second and then returns to normal. Recently, this issue has started happening much more frequently.My firmware is up to date. I have tested the headset with Ultra Low Latency mode both enabled and disabled, but the problem still persists.When I first purchased the headset, there were no issues at all. The problem appeared only recently.I have just tested the headset using a wired connection, and the issue does not seem to occur in wired mode so far. This makes me suspect the problem may be related to the wireless connection or dongle.Could you please advise on possible troubleshooting steps or let me know if this might indicate a hardware issue?Thank you.

When I use the Razer software Thx on my PC, there is some noise 

My leviathan v2 speakers have been working great for a while now and all of the sudden, stopped working, they turn on and the source light is green, but my pc no longer detects the speakers whatsoever. i also cannot change them to bluetooth to connect my phone to them. i just cannot get anything out of them. i have tried updating the firmware but in order to do this, the device needs to be in bluetooth mode so i cannot update, i have tried reinstalling synapse and restarting my pc but still no luck. i left it a couple of days and suddenly the source light was solid red and pressing the buttons or holding them did nothing, i switched it off at the wall and then back on and im back to them being able to turn on and off but still cannot get them in bluetooth mode or cannot get my pc to recognise them.

ive had my Enki X’s Chair for quite some time now, almost all the legs have broken, and i can no longer use it. The top is still completely fine so I just wished to get a new base. How would I go about purchasing just that part? I know the chair is out of warranty at this point but I do have pictures of the broken legs and the serial number.

the razer kraken v3 pro button doesn’t work its like it stuck inside and now i cant oppen my headphones.

I have a Razer Book 13, and last week, my battery swelled.I've been trying to find a Razer Care Center to purchase a new battery (not a third-party one), but it seems to be an impossible task. How can I find the locations of Razer Care Centers?I live in munich (germany). I tried a third party battery but after replacing the battery is not recognized and not charged by the laptop. I have tried with BIOS update and CMOS reset but not success. Therefore i am looking for original parts only. Thanks for your support. Razer Book 13 with Serial No. BY2049M15801796Battery:Model RC30-0357 Capacity 4762mAh, 55Wh Nominal voltage 55V 

Hi, i have problem with my Viper V2 ProRegardless of the connection: USB or 2.4GHz my mouse can simply stop moving the cursor mid-session. The mouse is charged, but the same thing happens when connected via wired connection.But mouse clicks are processedI also noticed the mouse's LED blinking a couple of times.

I need some help with this camera my pc doesn't detected  

I’m trying to install synapse 4 on a newer Windows 11 PC. I have used Synapse 3 previously but not on this box. I ran the installation and the Razer Gaming Software app says Synapse 4 is installed, but when I go to launch all I get is a white panel with a black border at the top the says Razer. In the white panel in the upper left hand corner it says v1.26.77. I’m assuming this is the login screen, but there is no place to login. I have run through all the trouble shooting steps 3 times including all the updates available. I have also tried to submit a ticket and that failed as well. I would love to install Synapse 3 again but I can’t find a download for it. I could use some help. I use my Tartarus keyboard for work and have other PC’s running Synapse 3. Now very reluctant to upgrade those systems. Thanks for any help. 

I have deleted %localappdata% folderI have tried a clean uninstall and reinstall using RevoI dont use RGB softwareI cant logout because it crashes on startupI have tried running it using Properties > Compatibility> Windows 8 compatibility mode.I have run chkdskstill doesnt work

Fox0113My Gmail account has been hacked and I no longer have access to it any more.Please help me.

Hello to everyone in razer insiders A razer gold gift card Malaysia 7/11 store 50rm was bought and sent to me the card in physical card but could not redeemed due to invalid code or not activated code, I contacted razer support but was ask to contact the vendor or merchant but I did and and received a mail from the 7/11 costumer support that they had try and resolve my complaint and I should  try redeem pin again but still the same error of invalid code What can be done next in such case were a voucher is an active voucher but not being activated by a gift card store staff and no refund or exchange 🤔 

1337대가 한번에 풀린건가요 ? 구입하고싶은데 더이상 공홈에서는 못사나요,,,리셀가는 끔찍하네요,,ㅎ