Razer Support

I have a Razer Blade Advanced 2022 with an RTX 3080 Ti and an i7 12800 HX. Besides the temperature and bottleneck issues it's experiencing, I've always used it outdoors with a Power Deliver charger with 100W, but in a few weeks ago the notebook It started shutting down even when the battery was charged, and it doesn't turn off when I plug it into the 100W charger.It only turns on when I plug it into the original power source. If anyone knows how to solve this and the temperature problem, I would be eternally grateful.

Dear Support, since the last update from Win 11 the key 20 is not working anymore.In the Synapse i can see below all keys on Tartarus : This assignment requires Razer Synapse.But I am in Razer Synapse….. But all keys are still working exept key 20.I assigned SPACE to key 20. But with other assignments, problem on key 20 is still the same.It is NOT a Hardware defect! I deinstalled already Synapse and installed it again, but the problem is still the same. So the question iswhy does the message appears? How to reactivate key 20Regards, Markus  

Hi,I would like to know how long is the warranty for Razer Blackwidow V4 Pro Yellow switch Keyboard, purchased in JB-HiFi AustraliaKind Regards 

I activated my code one year ago and it was working without any problems. Now 7.1 sound stopped working and after I reinstalled razer sound application they are saying that I never activated any code. I don't have my box or code anymore because as I said it was one year ago when I bought headphones from the store and activated the code. I have Blackshark V2 headphones.. Pls help

Hello Razer Support Team,I live in Turkey and recently purchased a Razer BlackShark V3 X headset. I did not receive a THX Spatial Audio activation code inside the box.Furthermore, purchasing the THX Spatial Audio software directly is not supported/available in my region (Turkey). Therefore, I am unable to obtain a license on my own.Could you please assist me in providing an activation code for my registered device? I can provide my proof of purchase (invoice) and the product serial number upon request.Thank you for your assistance.Best regards,

Hello, recently around february i bought a razor viper v3 pro and ever since then the battery stays at 0 for a long period of time, then goes to 73 and then 93 . when i unplug it to use it the battery lasts only for a good 10-20 minutes before it dies. i do not know what is causing this issue. if anyone has or had the same problem please give suggestions.

Assistance Required: Activation Issue for Razer BlackShark V2 with USB Sound CardHi Razer Support Team,I am writing to request assistance with activating the 7.1 Surround Sound / THX Spatial Audio for my Razer BlackShark V2 headset with USB Dongle.Here are the details of my situation: When I first plugged in the USB dongle, Windows recognized it, but the software installation was interrupted. I later manually downloaded the software from the official Razer website and installed the 7.1 Surround Sound app. The application is now asking for a 20-character activation code. However, I did not receive any activation code via email upon product registration, and the connected USB dongle is not automatically activating the license/features as expected. Here are my product details for verification: Serial Number (S/N): 862423D13202136 Model Number (M/N): RZ04-03230100-R3M1 Could you please verify my registration and assist me in activating the software features or issue a 20-character ac

Hello, I am a user of Razer Naga Pro RZ01-03420100. I have started experiencing an issue with double-clicking on the scroll wheel button. How can I resolve this problem?

I have had this controller for 2 months now and it suddenly stopped staying connected to my pc. I have tried different cables in different ports on my pc with no success. Wireless dongle also does not stay connected. It works for less than a minute, at most. I have never been rough with this controller. What could possibly be causing this?

I try to Purchase but upon checkout there a warning that my location is not suitable for my Purchase so i try to open it with my friend in the Philippine and still the same Warning. How can i fix it?

I brought the keyboard last year in June, is it  not2 years warranty? Says my product is not register. I register my product and even uploaded the proof of purchase. The AI bot keep going round and round. How do I file a claim?

Hi Razer Support,I have unfortunately lost the original HyperPolling wireless dongle for my Razer Viper V3 Pro.I understand that this specific mouse requires its own dedicated original receiver and does not pair with the standard standalone HyperPolling dongles sold in retail stores.Could you please assist me in getting or purchasing a replacement wireless dongle for my mouse? Here are the details of my device:Product Name: Razer Viper V3 ProPlease let me know how we can proceed with the replacement and what the next steps are.Best regards,

I got the keyboard yesterday, and it is mostly fine, but every once in a while an input will be greatly delayed. Firmware is updated, Synapse being on or off does not make any difference, and no matter what actuation settings I use, the problem persists.

Unable to play current games that require BIOS to be updated in coordination with the Windows Security requirement to enable Secure boot. Turning off Secure boot in bios is no longer an option, in my case this laptop is essentially bricked. What are my options for updating this bios at this point? I see some models have udpates but are restricted to those models. Please help. 

Today, I received my €219 Tartarus V2 Pro 2026. First of all, I have to say that the package arrived quickly from China to Germany and was completely undamaged.Unfortunately, the product itself does not work as expected — but I’ll get to that in a moment.First, I genuinely have to ask your product and marketing management teams whether the people responsible for these decisions actually know what they are doing. How can you use essentially the same name for two different generations of a product? Why couldn’t you simply call the new product the “Tartarus V3”?The new product name overlaps far too much with that of its predecessor, which creates unnecessary confusion, especially when trying to find solutions online. Whenever I search for troubleshooting information or solutions to problems with the new model, search results, forum discussions, guides, and reported issues relating to the older Tartarus frequently appear as well. This makes it unnecessarily difficult to determine whether a

I just bought the Razer Hammerhead V3 X HyperSpeed for Xbox. I’m having an issue with Razer Audio Setup for Xbox. The EQ does not seem to have any effect on game audio, and I’m also not sure whether the other settings in the app are being applied.I have tried making extreme EQ changes to make the difference obvious, but the sound remains exactly the same. The EQ does work in Bluetooth through the Android app.Could anyone help me figure out what might be wrong?Thanks in advance

 I bought two Huntsman V3 Tenkeyless 8KHz keyboards today.One of the main reasons I bought them was because I had seen reviews mentioning support for Synapse Web. I thought this would finally let me get away from being forced to install bloated software like Synapse 3/4 and allow me to save all of my settings directly to the keyboard’s onboard memory.Unfortunately, I discovered what seems to be a serious issue, and I’m already regretting the purchase.If I configure the keyboard exactly the way I want in Synapse Web, everything works fine and the settings remain intact even after rebooting the PC.However, the moment I connect the keyboard to another PC, or boot into a different OS on the same PC using a multiboot setup, the entire onboard profile gets reset.That completely defeats the purpose of having an onboard profile in the first place.If this is a bug, I really hope Razer fixes it as soon as possible.But if this behavior is intentional, I’ll most likely return these keyboards and g

My usb dongle became burning hot and no longer works.  Looking for replacement.  

my keyboard either becomes unresponsive even if it’s connected to synapse no keys work, need to plug and unplug, and also keys become stuck like BBBBBBBBBBBB and I can’t do nothing either

Hi. I purchased a seemingly unused Razer Blackshark V3 X Hyperspeed secondhand today. When I got home with my headset I attempted to charge it up, and when plugged into multiple different usb-c cables and power sources, the charge indicator light never turned on. I have also attempted to use the Razer firmware updater, but only the dongle was recognized, even though both the dongle and headset were plugged into the laptop. I am not sure if this is a software, hardware, or other issue, but help or insight would be greatly appreciated. Thank you very much!

My Tartus v2 wont let me use my custom key maps after the latest update. It says I need Synapse 4 running, which it is. I tried the repair options, I also tried a clean re-install. But nothing. I use this for both work and gamming, so this really has me in a bind as it was apart of my workflow. Any help would be appreciated. Im on windows 10 but with the most updated security features.

Just bought the headset the other day.Worked fine the first day, then suddenly started to lose connection, incredibly bad sound, like a wrong connection is going on, poorly distorted audio, loud bang sound. seems the headset is broken somehow. 100% not usable, major interferences with the audio of some sort. firmware updated to the latest version. restarted, turned off and on.Wired it works fine, but i bought this for 1 reason, the wireless functionality.the dungle is well placed near the keaboard facing me. tried to change USB entry slot.tried to de-activate the windows audio enhancement.Spatial audio offTHX offany idea?

I applied for the Razer Analog Gaming Mouse Beta Program about a week ago. I want to confirm that my beta application was successfully received. The beta mouse isn’t listed in the support product selector, so I can’t submit the request through the normal mouse category. How do I get in contact live with an agent when I don’t have a serial number for my mouse.

Hi there,My dongle has stopped working. When connected to the computer it instead overheats.No connectionNot recognised  Both keyboard and mouse do not work wirelessly anymore How can I get it get replacement dongle?

Serial NumberAC2509D27305885Product numberRZ04-04530100-R3M1i would love a replacement if possible