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Razer Support

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39004 Threads

KairoAlter
KairoAlterInsider Mini
asked in Razer Support

Lost my mobile number, backup codes and no backup emails whatsoever. I cant pay via Razer Gold.

Good day, im struggling to pay with Razer Gold because my mobile phone deactivated and I also switched phones and my backup codes were forgotten and lost. I cannot do those 2-step authentications anymore. I also have no backup emails or anything. Is there any way to fix this?

1
Razer.Aero
3 days ago
P
Pilstery0Insider Mini
asked in Razer Support

Razer Basilisk v3 Pro not working

I’ve had my Razer Basilisk V3 for just over a year and recently it’s stopped connecting to the dongle. It works perfectly fine with the cable, I’ve tried multiple ports with no luck and it doesn’t even display in the Razer Synapse software. Unfortunately my ex gf bought this for my birthday, so getting hold of any information for a warranty return is going to be difficult. I suspect this is an issue with the mouse rather than the USB dongle’s as I’ve purchased a new USB (direct from Razer), tried both on my computer and on my work laptop but neither of them work. Bluetooth works fine as well though. To summarise:Windows is up to date (my personal PC is W10 and work laptop is W11). Razer software is up to date. Removed and reinstalled drivers for the mouse. Tried multiple USB ports and devices. Rebooted my machine multiple times.Any suggestions would be great, having the mouse for 1 year and it becoming unusable via USB is pretty pathetic really. Not what I expected from a mouse from Ra

1
Razer.Aero
3 days ago
OPALTartOrangepulse951
OPALTartOrangepulse951Insider Mini
asked in Razer Support

phone number issue

same issue here - bought razer gold but cant confirm a purchase because i dont have a phone number anymore. Could someone please provide support and delete my phone number from my account please?

1
Razer.Aero
3 days ago
E
ErriJ0taInsider Mini
posted in Razer Support

Alterar numero de telefone da minha conta razer

Prezado senhor(a), Gostaria de alterar meu número de telefone para que eu possa utilizar minha conta normalmente e poder validar uma nova verificação de duas etapas.

1
Razer.Aero
3 days ago
the_ashish
the_ashishInsider Mini
asked in Razer Support

Razer Basilisk X Hyperspeed mouse not connecting

My Razer Basilisk X Hyperspeed is not showing in Bluetooth devices, neither connecting as 2.4 nor in Razer Synapse.I have tried all solutions in these forums but nothing helpsCan someone help?

1
Razer.Aero
3 days ago
S
sdmf666Insider Mini
asked in Razer Support

scamm or not

how to know if a gift card has been used, and in which country

1
Razer.Aero
3 days ago
A
AbdullahBandarInsider Mini
asked in Razer Support

deathadder v3 pro stop working

hello guys i need help with my deathadder v3 pro, suddenly stopped working either wireless or wired 

1
Razer.Aero
3 days ago
A
alfredo.sestitoInsider Mini
asked in Razer Support

Key Caps replacement for ORBWEAVER CHROME STEALTH

Dear all,I have several caps keys broken for my Orbweaver Chrome Stealth (keys n. 7-9-11-12-13-14-16-17-18).The female cross-shaped part at the bottom of the caps broke in 2 parts and the caps don’t fit anymoreIs there a way to buy a full key caps replacement kit? Thanks in advance.

0
A
3 days ago
Cueball666uk
Cueball666ukInsider Mini
asked in Razer Support

Razer Chroma Addressable RBG Controller - Chroma Fan Orientation

Hello Razer Peeps, I have recently purchased one of your ARGB controllers and it is a great bit of kit for people who do not have an ARGB header on their motherboard… So kudos for that !!!! However I do have a query or a possible feature request relating to ARGB fans. I have noticed that some fans have a slightly different layout than the default chroma fan layout e.g Thermalright fans leds are rotated approx 45˚ from the top centre LED, this in turn can make some of the colour profiles look really strange as the fans are essentially not at the correct angle in relation to the actual physical fan orientation… this cannot be fixed with only the default 90˚ rotation increments in chroma studio. Also related to the same issue of orientating fans in chroma studio is the fact that some of my fans are mounted in reverse and i cannot find a way to fix this issue as there isn't a way to “mirror” the physical mounting orientation from within chroma studio either. are these issues being addresse

0
Cueball666uk
3 days ago
M
MisterNootonInsider Mini
asked in Razer Support

Nvidia GPU not responding

Hello, I have a problem with my razer blade 15 laptop, The graphics card (3080 laptop) has not been detected for a long time (I had called customer service 1 year ago) since then I tried to update windows, drivers, bios and did a factory reset but it still doesn't work and the only usable graphics card is the Intel one.Can you help me ? This Laptop is unusable for my work. Model : Blade 15 Advanced Model (mid 2021) - RZ09-0409Intel 11th Gen i9-11900HGraphics : Nvidia RTX 3080 LaptopRAM : 32gbSerial Number : (Removed for security purposes) 

1
Razer.Aero
3 days ago
TealDeersmartnetwork898
TealDeersmartnetwork898Insider Mini
posted in Razer Support

I mistakenly scratched three numbers from my card amd I need it back please help me with that now

I mistakenly scratched three numbers of my  card 

1
Razer.Aero
3 days ago
guideTuftsBluedaily225
guideTuftsBluedaily225Insider Mini
asked in Razer Support

Razer blade 17 bass

Hello, I have an issue with my razer blade pro 17 2021. I have newest drivers of audio and everything. But my speakers they just sound awful, completely no bass, event turning on THX spatial audio, it just does nothing besides getting a little bit louder. Is there a fix to that ? Can anyone answer or provide access to support ?

1
Razer.Aero
3 days ago
Mordekulos
MordekulosInsider Mini
asked in Razer Support

RAZER BASILISK X HYPERSPEED RANDOM FREEZING ISSUES

I’ve just bought a wireless mouse Razer Basilisks X hyperspeed and Im having random freezing issues with the connection. Sometimes while I’m playing I cant move my pointer for one second or even more. I dont know if his is a common problem and how to solve it before contacting Razer Support. I did verify windows is updated, updated the firmware, downloaded the pairing utility and almost all things before contacting them. Thanks for your time. 

9
N
3 days ago
T
Theo_RadicalInsider Mini
asked in Razer Support

Razer Enki Green

Hello,my Razer Enki Green has a problem: In some position the rocker mechanism is wiggling. What can i do? Is it possible to exchange the part of the chair? I don’t want to send the whole chair back...

1
Razer.Aero
3 days ago
E
elxlisInsider Mini
asked in Razer Support

Razer Nari headset wont connect to PS5

Hi there. As in the title, my Razer Nari headset will not connect to my PS5. When I first connected the dongle to the USB Port it connected fine, but mid gaming session I had a notification on the PS5 saying headset disconnected. I’ve tried to reconnect and it won’t, my ps5 won’t pick it up, I’ve tried turning off ‘Switch output device automatically’ in my Ps5 sound settings.. nothing will work. it’s not a dongle issue, as I use this headset for gaming on my PC too and it works completely fine there. any help would be appreciated. 

0
E
3 days ago
H
HengmInsider Mini
asked in Razer Support

I can't get the 7.1 sound activation code in the mail.

I bought razer blackshark v2 x headphones. I tried to activate the 7.1 sound and it tells me that the product is registered and I can't get the 7.1 sound activation code to my mail.

1
Razer.Aero
3 days ago
E
EdmtagInsider Mini
posted in Razer Support

Mis audifonos Razer Hammerhead True Wireless X dejaron de funcionar

Llevo con ellos 3 meses, los había usado sin problema pero el día de hoy el audífono derecho dejo de prender su luz led, eh intentado encenderlo presionándolo y dejar el dedo 2 seg como se indica, sin embargo este no prende, ni siquiera deja emparejarlos, ¿alguien encontró una solución? Estoy optando por hacer un reembolso y que me apliquen mi garantía 

1
B
3 days ago
byteAcidGreeninsight941
byteAcidGreeninsight941Insider Mini
asked in Razer Support

Razor Deathahhder v2 x hyperspeed connections issues

When I use the 2.4ghz connection on the mouse it works fine but after some time it will connect but the lazer does not register an input for more than 5 seconds. The connection light remains on but the lazer comes off. The batteries in the mouse are charged aswell. New batteries only work for a couple days before they stop.

1
Razer.Aero
3 days ago
Gilmasss
GilmasssInsider Mini
asked in Razer Support

mis audífonos hammerhead true wireless x no funcionan adecuadamente

Cuando abro el estuche solo se enciende el auricular derecho,el lado izquierdo no prende y por ende no me funciona ayudaaaqq

18
B
3 days ago
Clorix
ClorixInsider Mini
asked in Razer Support

Windows App Volume Control Not Working After Synapse Update

I have a BlackShark V2 SE that has been great up until Synapse updated today.  After the update, the audio is noticeably quieter even with the same EQ settings.  Additionally, trying to change the volume of Windows apps using Windows’ own audio mixer or a third-party mixer like EarTrumpet doesn’t work.  I can move the slider up and down but the volume doesn’t change, except when it gets to zero, then it gets muted.  I have Discord set up to attenuate sound when I or someone else speaks, which also doesn’t work as it relies on setting app volumes to do that.The only way I’ve been able to fix this is by disabling Audio Enhancements in Windows settings for the headset.  With it disabled, I can once again control app volume and Discord’s attenuation feature works.  However, I don’t get the benefits of any of the Synapse EQ settings or other features.I have tried the following:uninstalling Synapse uninstalling the device from Device Manager installing all Windows Updates updating all audio

61
Ene89
3 days ago
T
thebodycountInsider Mini
posted in Razer Support

basilisk v3 pro wheel scroll

Hello. I have a basilisk V3 pro and since first day the scroll down seems to fail a lot and if I wobble de mouse when it doesn't work the sensor detects it and works. I've seen online that it's a problem on all V3 pro basilisk. Is there any solution. I love the mouse and I know if I return and they'll give me a new one with the same problem!! Help!

1
Razer.Aero
3 days ago
RAZER_FTW_Dreamer
RAZER_FTW_DreamerInsider Mini
asked in Razer Support

Tomahawk Door Magnet

The spring-loaded magnet that opens and closes the glass door is not working anymore. It is stuck in the close position and will not push out. and front panel one wouldn’t go in to fully close. Is there any way to order a new part to fix the issue that I am having with the door locking mechanism?

1
Razer.Aero
3 days ago
N
NixMaiden
posted in Razer Support

SSD bend

Hello all, So guys I bought an extra SSD Samsung 980 PRO 2 TB for Razer Blade 17 2022. And after installing it, it kinda bent... because of the thick thermal pad. Soooo what should I do? Because as far as I understand, the SSD should be bent when installed. But it works. And I also follwed the instruction from Razer support video

1
TruFire420
3 days ago
homeinteractiveUmber514
homeinteractiveUmber514Insider Mini
asked in Razer Support

Headset

So I purchased a BlackShark V2 CouRageJD Edition almost a year ago and I am trying to figure out how to replace it. My dog got ahold on the cord and now no audio comes through. I really liked that headset and have had it since July 22nd 2023. Can someone help me?

0
homeinteractiveUmber514
3 days ago
Art3mizT
Art3mizTInsider Mini
asked in Razer Support

old number not with me anymore

my old number already expired and i just remember i still have balance in here.. how i can add new number in my account.. bcs i cant purchased anything.. pls help🙏🏻

1
Razer.Aero
3 days ago

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