Razer Support

I’ve made an order during a guest session on my phone, since I never had a razer account. When I check my email to see to check my order status, it gives me an error no matter I try it as guest or with account , I wouldn’t think much of it since i gave both email and number. How can I see my order status since I already paid for the product?

windows 11 computer RZ09-02888E92secure boot signature not detected but  boots when I disable secure boot. How can I fix this?

Hello,I have been experiencing a recurring issue with my Mouse Dock Pro. Every time I start or restart my computer, the dock is not recognized and appears disconnected. The only way to make it work is to physically unplug the USB cable from the computer and reconnect it. Once reconnected, the dock is detected under USB devices and works normally.My setup: Windows 11 Home Razer Basilisk V3 Pro 35K Razer Synapse 4 All drivers and firmware updated to the latest versions This behavior occurs consistently on every boot and is quite frustrating, as it requires me to manually reconnect the device each time.Could you please assist me in resolving this issue?Thank you in advance for your support.P.S.: I have attached a screenshot from Device Manager showing the situation after startup. Reconnecting the dock temporarily fixes the problem. Please note that I have also format

I'd like to thank Razer.sushi.boi for all his help. He was very patient and understanding. He helped me with all the issues 10/10!

Hi Razer team and community,I'm experiencing constant audio crackling and volume instability on my BlackShark V2 Pro whenever THX Spatial Audio is enabled in Synapse 4. The moment I disable THX (switch to Stereo), audio returns to perfect quality immediately. This is 100% reproducible every time.**Setup:**- Headset: Razer BlackShark V2 Pro- Software: Razer Synapse 4 (latest version)- OS: Windows 11 (fully updated)- Audio format: 16-bit, 48000 Hz (DVD Quality)- Connection: USB dongle, direct to motherboard (no hub)**Symptoms:**- Constant crackling/popping sound when THX Spatial is enabled- Volume fluctuates up and down unpredictably- Affects all audio sources (games, browser, music — not app-specific)- Disabling THX Spatial immediately resolves the issue- Stereo mode works flawlessly — hardware is not the problem**What I've already tried (none resolved it):**1. Disabled exclusive mode on the

I am writing to report a serious issue regarding counterfeit Razer products being sold on the online retailer eMAG.hu. I recently purchased a product advertised as authentic, but upon receiving and unboxing it, I discovered it is not a genuine Razer product.Product Name: Razer Orochi V2 Wireless Gaming Mouse Product Link: https://www.emag.hu/razer-orochi-v2-vezetek-nelkuli-gaming-eger-18k-dpi-ultra-konnyu-2-4-ghz-bluetooth-fekete-rz01-03730100-r3g1/pd/DD8YJKMBM/The following issues were identified with the product:Inferior materials and components: The materials and components (e.g., the switches) used in this

I was given this razer wireless headset as a gift after the 1st month things went great but as soon as January hit it started breaking audio went buggy it would power its self off after an ear bleeding sound mid game on 87% battery i contacted the support team to hear that its natural wear and tear after 3-4 months of use do not buy the wireless head set there here to just scam you and lie about there own products warranty 

Just recently got Viper V4 Pro. Seen people talk about this on reddit and hope if anybody could shed some light on the matter. The LOD feels high for me on Viper V4 Pro when using low LOD settings, especially in comparison to Viper V3 Pro. I am able to perform tracking motions by hovering the mouse above my pad without the skates touching. Never tested the mouse with stock/base FW. Saw there was a FW update on launch and figure it had to do with their web based synapse, so just performed the FW update right away. Also I think there’s a distinct jitter timing at 8khz when performing swipe test on MouseTester that’s not present on Viper V3 Pro on 8khz. Wonder if anybody could possible educate me on the matter as well. Thank You for taking the time to read this post. Hope you all have a wonderful one 

So I am currently searching for help, have a Barracuda X 2.4, wireless headset with a usb c dongle, connects just fine and pairs immediately every time I plug it in or turn my pc on, however recently started disconnecting and saying pairing at random times, when I unplug my dongle and reconnect it it immediately pairs back to the pc (sometimes with lower audio than before making it hard to hear), but when I'm mid game it makes it a pain trying to listen for footstep or gun audio and suddenly losing it. Doesn't show on synapse, and cant find a way to check if it needs an update, if anyone has information that can help please reply or contact me via discord @apollomocha

Hey,I have a Naga V2 Pro and a Blackwidow V4 Low Profile. Which 2.4ghz dongle do I have to buy to pair both devices with one dongle? Beste regards,Sebastian

It's not the same key. In the above I had the r and f key randomly appear. r just after keyboard and f after spam. (and just in that sentence I had the a key randomly appear). I used to have another Razer keyboard before this. The hybrid (r key inserted here I just backspaced) membrane/mechanical keyboard. IT started to fail so I decided to replace with full mechanical keyboard omegle. But I'm getting letters, numbers and characters randomly appear when I'm typing. It's getting old. I've not done any macros. I've never used a macro on a keyboard mouse in my life. What is going on? (It's driving me bonkers. The keyboard is physically great to type on, but the drivers are god-awful).

I need ti change my old phone number in my account but I am no longer access to my old phone number

*Removed photo of card for security reasons.

Need help remove my old number 

Hello, I am planning to buy “Razer PBT Upgrade Set”. I have 6u space bar. My question is,Is the 6u space bar key cap in the Razer Set same with mine?  Total Length : 113 mmLeft to Center : 49 mmCenter to Right : 49 mm 

Recently got a new Barracuda X today and got everything set up and the first thing I noticed when trying them out after getting everything situated is that the music tends to stutter and sometimes cut out for a second. This has been happening all afternoon and evening and searching for answers has led me here. Im using it without the dongle at the moment, and having the issue now, on windows 11. 

Good day, i don't know if anyone at Razer is aware of the fact that the Blackshark V3X Hyperspeed For Xbox has issues very specifically with voice and proximity chat on Arc Raiders, the game simply does not pick up the microphone, on every other game and platform it works, but not arc raiders, plug in another headset works immediately, this is a big issue, firmware is up to date and all settings 100% correct can we get a fix for this please, as i said it's  a widespread issue on these specific headsets 

I need the direct download link for the BlackShark V3 Dongle Recovery Tool. My device is in a 'Soft-Brick' state and the standard updater 1.3.0 won't allow a re-flash. The supposed technicians haven't helped me at all; I've been dealing with this problem for two days now and still no solution. It's truly awful considering the price of each peripheral.

Hi guys, I just bought the Blackshark V3 Pro and I have some trouble right now Whenever I try to turn on the the headphone, my headphone can’t detected. on the dongle, it shown green led. I update the 1.3.0 for my headphone and now I can’t connect to using it now

My Razer DeathAdder V2 is appearing as "CRP DISABLD" It acts as a flash drive with a firmware.bin file.Firmware updater is no use for me since my pc doesnt even think the device is connected.Is there a way for me to get the correct firmware.bin file for my mouse model please?

I have recently started having issues with my Blackshark V2 Hyperspeed. It won’t turn on when I hold the power button. When it’s on the charger there is a solid red light on but I can only hear audio if I hold the EQ button down. When I plug in the dongle, there is a faint white light on the dongle, then it turns off. I updated the firmware, charged it on another system, tried other power sources. The headset was randomly turning off the day before it stopped turning on, otherwise I’ve had no issues. Any advice would be wonderful, thank you!

Hey everyone, I have had a Razer Naga Pro for the past 3 years, and it has been the best mouse ever. My only major gripe with it is that the scroll wheel is kind of junk. I do a pretty solid mix of gaming and productivity, and the jumping scroll wheel randomly skipping a line is pretty frustrating. I saw that the new V2 Naga has a free scrolling wheel. Is the scroll wheel decent on this mouse, or is it still a doomed scroll wheel like the rest of the Naga line? 

I mistakenly scratched off the numbers of my razer gold gift card

Hello,I am currently using the Razer BlackWidow V3 keyboard, which I purchased in South Korea.Recently, one of the rear height adjustment feet (keyboard stand) has been lost, and I would like to purchase a replacement part for it.Could you please let me know if this part is available and how I can order it?Thank you very much for your assistance.

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