Razer Support

I am experiencing intermittent audio crackling when using the Razer Laptop Cooling Pad with my Razer Blade 16 (2023). After thorough testing, I have identified the following: The audio crackling occurs only when both the Razer Laptop Cooling Pad and Razer Synapse 4 are running simultaneously. If Razer Synapse 4 is not running but the cooling pad is on, the crackling does not occur. If Razer Synapse 4 is running but not connected to the cooling pad, the crackling does not occur. Even when I select the option to disable fan control in Razer Synapse 4, the crackling still happens. Has anyone else encountered this issue? Are there any known solutions or troubleshooting steps to resolve this problem?

Hi I bought myself the Razer Hammerhead TWS X and was trying to connect them to my Phone. Sadly there is not a single sound when I open the case and they dont enter pairing mode. I double checked if im connected to any other devices, tried charging them for an entire night and did everything as told but it still doesn't seem to work.

So I bought a new razer hanbo 240mm aio from amazon and when I tried hooking it up to my pc, I noticed that the fan controller cable that goes from the hanbo pump to the motherboard is a 3 pin instead of 4 pin. I am also in need of the AM5 adapter mounting brqacket. I’ve tried getting in contact with support for months now and still can’t get past the ‘’submit’’ screen when introducing my product’s serial number. What am I supposed to do now? Considering switching all my peripherals to another brand, I’ve had problems with many of my razer products, always having to troubleshoot them, broken synapse software. I’m done!

Hello everyone,I’ve been experiencing a serious issue with Razer Surround 7.1 on Windows 11 that started around October 2.The software works perfectly in every game and environment except Fortnite. In Fortnite, the virtual 7.1 audio becomes distorted — front and center channels are missing or muffled, while left and right channels work normally.Here are some details that may help:Tested with Razer Kraken and Razer BlackShark headsets (both wired).Razer Surround Sound is correctly set as the default playback device in Windows.In Warzone and Rocket League, the surround effect works perfectly — only Fortnite has this issue.The problem started after a clean Windows reinstall on October I have verified all drivers (Realtek, Razer, Windows) and even reinstalled Razer Surround several times.THX Spatial Audio also produces the same distortion when tested in Fortnite, which might indicate a driver compatibility problem.Base

I want to cancel two-factor authentication quickly on my account. What should I send you? I want to cancel.

The email attached to my Razer ID is no longer in use and I don’t have access to it. I need to change it to my current email. Reached out to support and they told me to submit a ticket but the ticket number has been sent to the email that i have no access to, i am also unable to do any 2FA set up or update any details as the code is been send to the email i no longer have access to. My account was created on 8 oct by using facebook login and the system used my facebook email which i no longer have access to. I have already recharged USD100 worth of razer gold coins and cant use it as i have no 2FA set up yet.

Hello,I wanted to share a short story about my Razer Kraken 7.1 V2 headset, which I bought right after its release in 2016. Over the years, it has been my reliable companion – I’ve spent hundreds (if not thousands) of hours gaming, traveling, working, and communicating online with it.Most importantly – it never let me down. The sound quality was always excellent, the voice tone perfect, and the microphone worked flawlessly. I replaced the ear cushions twice due to normal wear, but other than that, the headset held up like a tank – durable and reliable.Sadly, in March this year, the cable started to fail – the connection cuts out, and there’s interference. It’s the first serious issue I’ve had after nearly nine years of use, which I understand is totally normal for a product that’s been used this much.I’m not writing to make a complaint or request a warranty – I simply wanted to say thank you for the quality

My email ID used for razer gold is an email from very long ago and i have no way to access it. I cant set up any 2 step FA or my mobile number or do anything to update my profile as the system keeps on sending the code to my old email. Tried reaching out customer support but there was no response, anyone can help out will be great. Thank u  

Will razer make the razer wolverine v3 controller for playstation as well ? So many people would buy it but there still stuck with the v2 while xbox has the v3

I mistakenly scratch off the first 4 numbers on my Razor gold card how do I get it back someone should please help 

Bonjour,Je vous fait part de mon désarroi et de ma solitude face à l’impossibilité d’avoir une vraie réponse au souci que je rencontre.Je commande un produit chez Razer.com, achat par CB, le 28 novembre 2023, qui avoisine les 180 euros.Le 24 novembre 2023, le colis part de Hong-Kong. Après un voyage international, le colis arrive le 5 décembre 2023 à Strasbourg chez DHL, transporteur. Quelques jours après je les contacte : problème, je dois contacter le service client Razer. Le transporteur m’annonce que le colis a été perdu, et que je dois demander le remboursement à Razer.Et depuis je n’ai cessé de contacter le service client Razer, j’ai écrit 7 fois, il semble plutot que c’est des robots qui répondent. J’ai bien un  numéro “incident “ dès le début des échanges (le 18 décembre).J’ai également contacté une fois le chat, ça n’a rien donné.Enfin, j’ai appelé le service client Razer Europe, en Allemagne, on tombe sur un répondeur, mais celui ci n

The Customer Services is blatantly useless , beating around the bushes and smokes bomb . Can’t reverse the transaction yet can’t get it through due to NO REASONS. All documentations , Transaction Numbers and Reference Numbers have been provided , yet can’t get simple transaction through. Turnaround time is 2-3 Days , as im rushing for an event . I find this very ridiculous to hold the money without very concrete reasoning. 

Been using this headset for like 12 days.... working smoothly, but a few hours ago, the headset started beeping randomly. First it was like at every 2 mins. but then after a while it beeped randomly. now some beeps were triggered when I went a bit far away from the usb dongle but most of it happened when I was sitting right in front of it. Also, there was random audio stuttering when listening to spotify or youtube. First of all my headset never beeped earlier when I went just a few steps away (the kitchen or bathroom) but it just started this evening. So this is how I tried to resolve this issue... > tried restarting the pc > removed all cables and wires nearby, and remove unnecessary usb devices > tried updating firmware, but it was up to date > tried re pairing the headset with the dongle using razor pairing tool > tried uninstalling and reinstalling the headset driver > tried inserting the dongle in another usb port

Hola es que perdí mi número de teléfono y el codigo de autenticación de dos paso llega a ese número desearía cambiarlo solo que no se cómo se puede ya que al correo no me llega.

I’ve had my razer kiyo for around a year now and its been perfectly fine, suddenly for the past week or so it just hasnt worked at all, it is recognised by software and switches on for a millisecond then off instantly. Anyone know a fix as I need it soon for a meeting. Thanks in advance

He asked me to send him some information about the phone number change via private message, but my situation is urgent, there is no help. I have been waiting for 15 minutes, could you please take care of it? Check your private message box and it is urgent!

I have the Backshark v3 and I am wondering if its possible to connect this to my xbox controller via USB-C to 3.5 mm connection?  Based on the product details and some searching I have done, it seems like this might be possible but when I plug it in I get no audio.  Is there a specific cable type that I would need to use, or am I missing something?

i have been having this issue for a bit now, ive had it before and it somehow magically fixed itself and made both sides play sound again, but its happened again and now i know its an actually issue. i have the latest drivers and no damage to the headset itself aswell as ive only owned them for maybe a few months, and before anyone asks no i dont know what made it fix itself the first time and yes ive tried to fix it in many many many ways. does anyone maybe have a clue as to whats going wrong or maybe how to fix it?

Hello, I can't use the money I loaded. I receive SMS messages but the phone number has changed. It sends an SMS to the old number asking me to enter the new phone number. I don't have this and I can't use my money. Please help me with my new phone number.

Hello Razer Support,After updating Windows, my THX Spatial Audio app lost its activation.When I try to re-enter my activation code, it says that the code has already been activated.Could you please reset my license or reactivate it on my account?Here are my details:Order ID: (Removed for security purposes)Email used for purchase: (Removed for security purposes)Thank you for your help!

Hi … I want to change my phone number but the old number is deactivated and not able to get live support. Email is still working. Kindly advise is there any solution? Thank you!

I bought Razer blackshark v2 x headphones, I wanted to register the product, and I filled out everything correctly. It says that the product is already registered

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help

So, recently my nari essential, would still work and get recognized by S4, but when i click on it, theres nothing.Is there any fix?It shows up fine here.  Am currently on Win 11 Insider,S4 Version 4.0.86.2509180334

Hello, I own the Razer Tomahawk ATX case but sadly can't close the glass door properly since the magnet mechanism doesn't "click" anymore. Would it be possible to get a spare part for replacement so my case could close properly ? I can't find any online so I thought about reaching here. Thanks ! Flo