Anyone managed to fix BlackShark V2 Sidetone volume? | Razer Insider

Anyone managed to fix BlackShark V2 Sidetone volume?

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35 Replies

S
Brobnodagain
Hey xFinalLight, I just got the replacement today about 30 min ago. Trying it out now, it is significantly better than what it was before. Even without turning the knob up on the headphones, I can hear myself well. The RMA fixed my problem. Although be warned, it took quite a while to do as you've seen.


That kind of sucks that it is not an issue that they can fix with an update. My headset has virtually no sidetone.
I will be returning it. Debating on ordering another set
R
Same here, been scratching my head for several days now, glad it's not just me.
T
TW1SM
I just got the BlackShark V2 Pro and I noticed right away that the sidetone is very low. I got my Kraken TE out and its soooo much louder on the Kraken TE. I don't understand why its so low on the Blackshark.

Same problem
X
Userlevel 2
yeah it's a huge shame, don't want to go through the entire RMA process.
If Razer can't fix this with a software update i'll sell it and never buy a razer product again honestly.
T
I just got the BlackShark V2 Pro and I noticed right away that the sidetone is very low. I got my Kraken TE out and its soooo much louder on the Kraken TE. I don't understand why its so low on the Blackshark.
X
Userlevel 2
Brobnodagain
Hey xFinalLight, I just got the replacement today about 30 min ago. Trying it out now, it is significantly better than what it was before. Even without turning the knob up on the headphones, I can hear myself well. The RMA fixed my problem. Although be warned, it took quite a while to do as you've seen.


hmm then i'll apply for a RMA also, thanks for taking the time to reply mate
B
Hey xFinalLight, I just got the replacement today about 30 min ago. Trying it out now, it is significantly better than what it was before. Even without turning the knob up on the headphones, I can hear myself well. The RMA fixed my problem. Although be warned, it took quite a while to do as you've seen.
X
Userlevel 2
Brobnodagain
Hello again xFinalLight, I've been in a back and forth with the Razer support team since Aug 8th abouts. Got a phone call from them today, they're convinced the quiet sidetone is faulty. (I doubt that). They told me they have five of them for testing and none of them had that problem. So I agreed to do an RMA to see. I'll reply in a few days when the new one arrives and let you know if it is a solution.


Hey buddy got any update yet? i saw someone reply to me on reddit that they used the USB soundcard from a different razer headset and their sidetone was way louder now.
Did Razer solve your problem?
X
Userlevel 2
Brobnodagain
Hello again xFinalLight, I've been in a back and forth with the Razer support team since Aug 8th abouts. Got a phone call from them today, they're convinced the quiet sidetone is faulty. (I doubt that). They told me they have five of them for testing and none of them had that problem. So I agreed to do an RMA to see. I'll reply in a few days when the new one arrives and let you know if it is a solution.


Yeah please let me know the result of your RMA, if it truly is faulty i'm sending mine back also.
I expected more from Razer to be honest
B
Hello again xFinalLight, I've been in a back and forth with the Razer support team since Aug 8th abouts. Got a phone call from them today, they're convinced the quiet sidetone is faulty. (I doubt that). They told me they have five of them for testing and none of them had that problem. So I agreed to do an RMA to see. I'll reply in a few days when the new one arrives and let you know if it is a solution.
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