Assistance with Kiyo Pro freezing/crashing usb inputs | Razer Insider
Skip to main content

Hi, I’ve tried looking elsewhere for an answer to this, but anytime there might be a response the support staff take it to PMs.

I have a Kiyo Pro webcam I’ve been using for streaming, primarily through OBS, but have also used it through Discord. I have found that Synapse is not worth the effort, and have been adjusting the camera settings either through Windows or using the OBS properties section, which I believe just uses the Windows camera settings.

I have been finding that frequently if I try to adjust the settings of white balance or focus, the camera will freeze picture, and the entire USB input system on my PC will crash, meaning I have no mouse or keyboard input. The USB controllers reboot automatically after a short time, however the camera remains frozen and I have to physically unplug and replug the camera to get it to function again. I’ve been having this issue with both the included cable and a USB-C to USB-C cable I purchased (I checked the cable type, the speed is suitable for the function).

The camera is on the most recent firmware. Any suggestions on how to fix this re-occurring error?

I have this same issue. Idk why its happening, i guess it last update.

It’s not the latest update. I’ve had the same cam since July ‘23 and had the same problems since day 1.

Razer’s support was unhelpful to the point I gave up trying.

I can only hope someone manages to get them to acknowledge and fix the issue.

I got this camera today. It crashes when I use it with HDR mode on. It does not crash with HDR mode off. 

I honestly got this thing for the HDR mode so that sucks. I’ll experiment with USB power but, I’m not sure if I have a quick solution for this. 

Might just get a refund and go elsewhere after messing around with it these evening. Frustrating. 

same problem! I installed it yesterday and I already regret the purchase

same here. bad camera 

Reply


CookiesCookie settings