Can't log in to 7.1 Sorround sound app | Razer Insider
Skip to main content

I have tried reinstalling the app, I have tried to log out of all other devices on the RazerID website and I have tried to log in through Twitch but it just won’t work.
Does anybody know a fix?

Same Problem here. 


Same for me. Windows 11 64 Bit, It’s loading and closes itself, on try to log in again the same issue occurs.


Got the same probl. let me know pls if u finde out how to solv that probl. thank u


Hello @Thunderiaz @ZleMorozuvo @StormKupo08 I finally found a fix)
1. Close all Razer processes via Task Manager
2. Go to Control Panel\System and Security\Windows Defender Firewall\Allowed apps
3. Change settings > Allow another app > go to location where 7.1 Surround Sound is installed (For me it was C:\Program Files\Razer\RzAppEngine)> Find rzappengine.exe, select and add it > then select ‘Ok’ on main window
4. Restart Windows
5. Launch the app


Let me know if you have any issues with that😉


tnx,prbl was solved with ur help. so appreciate for u


Hello @Thunderiaz @ZleMorozuvo @StormKupo08 I finally found a fix)
1. Close all Razer processes via Task Manager
2. Go to Control Panel\System and Security\Windows Defender Firewall\Allowed apps
3. Change settings > Allow another app > go to location where 7.1 Surround Sound is installed (For me it was C:\Program Files\Razer\RzAppEngine)> Find rzappengine.exe, select and add it > then select ‘Ok’ on main window
4. Restart Windows
5. Launch the app

This still isn't working for me, it just stays stuck on the "Logging In" screen as if it's loading


Hello @Thunderiaz @ZleMorozuvo @StormKupo08 I finally found a fix)
1. Close all Razer processes via Task Manager
2. Go to Control Panel\System and Security\Windows Defender Firewall\Allowed apps
3. Change settings > Allow another app > go to location where 7.1 Surround Sound is installed (For me it was C:\Program Files\Razer\RzAppEngine)> Find rzappengine.exe, select and add it > then select ‘Ok’ on main window
4. Restart Windows
5. Launch the app

I've done everything you said word by word but it still doesn't work. I'm making the same mistake as before.


Reply