Can't login to the 7.1 app | Razer Insider
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Can't login to the 7.1 app

  • 14 June 2023
  • 32 replies
  • 1750 views
Riperrini
Userlevel 3

Everything was fine last night, today I boot up my pc and razer asks me to login, but it doesn’t let me even though I know my password.

I tried resetting my password, reinstalling the app, restarting the internet but nothing has worked so far. Since I cant login with my Razer ID that means I cant use the 7.1 surround sound, which I have been using for years now so everything sounds weird.

I’ve gotten 3 different errors so far:

Server access unavailable. Please check your internet connection.

then I got a weird “TEXT_ERROR_EMILY_503” error

and the third error just said try again later, now it keeps giving me the internet connection error.

 

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Best answer by robirobirobi 14 June 2023, 18:17

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32 Replies

Z

Has anyone figured out how to fix this yet? I read something about it being a firewall permission issue within windows. However I tried that and still am not able to log into the app.

???? anyone fixed it>?

 

caferushDeepCerise100

hmmmm

 

D

Has anyone figured out how to fix this yet? I read something about it being a firewall permission issue within windows. However I tried that and still am not able to log into the app.

Ramon_Mattlov

Same. 
Server status all have a green light.

The problem appears after windows reinstall.

Rikhi_Singh

https://status.razer.com/

Rikhi_Singh

Same 
 

I was playing Valorant suddenly my 7.1 surround sound app popped up and asked for login. I entered my and login but it showed and error "TEXT_ERROR_EMILY_503" (screenshot added).Same thing occurred with Cortex app it sometimes shows the former error , sometimes it shows There was an unexpected error please reload the page and try again later. I have already tried clean reinstalling, restarting, using different internet connection, created exception in windows firewall too for the app same issue occurs on other Razer apps like Synapse but I am able to login to my account on browser.

D

Same 

R

https://status.razer.com/

M

Omg.. same with me (and many others how I see here...) 

Tried contack support - w8ed for like 30 mins as 2nd in chat queue then got promoted to be only one who was w8ing for chat with support… after another 20 mins I just decided to leave the chat …..

Nothing helped me here …. GG WP :)

i hope they will fix it ASAP.

Oseanstream

+1

Raiga-Chan

+1 :/

S

+1😒

Leninon
Userlevel 1

Same here

 

V

Have  the same problem. Changed my email to a new one same goes for my passord. Still the same issue. RAZER! Come on! Help us! 

P

having the same issue here 

thought that i could come here for help but it seems they have maybe disabled the services or something? idk anymore because all of us are having the same issue at the exact same time

 

AMETHYSTChestnutquick291

Why the suport is so bad dude, look who many users have this problem. 

 

Shaark75 
Faced the same problem. Windows was updated and after that the THX Spatial Audio program broke
S

Same

Y
  • Same dude
H

Same Issue i just logged on my pc and kept trying to log into Razer 7.1 Sourround Sound but it wouldnt let me.

It kept sending me back to the login page.

I even tried reseting my password.

Didnt work either.

 

Razer please help

H

Same to me… 

guideCoralPinkradio604

 same here

D

Having the same isuue and also logged me out synaspe software as well and giving same error

 

_XxArtemisxX_

Same issue here and if i try and use 7.1 without the app open it sounds like a broken radio

V

same here

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