Huntsman mini broke my windows | Razer Insider

Huntsman mini broke my windows

A
I just bought the huntsman mini which I totally love in terms of look and feel... but I'm returning it right away :(
This is the 2nd time I buy a razer product and have to return it, both times the product had so much potential and both times seems like "lack of test" is the reason the product is barely usable, a real pitty cause I truly love the look and feel.

Well, I go to the point. Got the keyboard yesterday and I wasn't able to use the "onboard" profiles, synapse lets me load them and all that but when I cycle trough them in the keyboard with synapse turned off they do not work (I always get the same "Spectrum cycling" lighning no mater what I loaded into the profile).

So I headed to the support page for the keyboard and found that there is firmware update, I though "Great! this might fix the issue"... After installing the driver the keyboard FN combos were messed and the windows taskbar unusable, the FN combos were fixed once I launched again synapse but the windows taskbar is broken for the span of 4 to 5 minutes every time I start windows (that is simply unbearable, I have to reinstall windows now but I cannot keep a keyboard that I know can cause that, not the keyboard itself, but the support attached to it).
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384 Replies

C
Still happening... No fixes yet? Love spending $130 on a keyboard for it not to work because I have an AMD cpu.

Extra points for not being able to use it to access a pre boot environment.

Even better when you update BIOS, and your sign in pin has to be changed but to OS loops because it can't load because of a KEYBOARD.

WTF is going on inside this keyboard?
ChillyRide
Userlevel 1
This issues show testing and software development problems inside company. Razer cant realise that Intel no more the one and only hardware people buy. Amd on the horse right now. Somehow support stop sending me answers for my Viper 8k. Mouse still dragging randomly in bios and Windows. Huntsman mini still phantom press button stucks. Super strange products and support from razer dev team.
Razer.Speedcr0ss
Userlevel 7
Hi Redbeardtpirate! Thanks for sharing. I'll include this in our report and ensure to cascade it to our Support Team and devs. Please send me a PM.

Hello Corstinsephar. Were you able to update the keyboard's firmware?

Hey ChillyRide. Sorry that this has been an ongoing issue. The Razer Viper 8K's concerns have been escalated to our devs and it is still under investigation. However, the Razer Huntsman Mini's key registration concern is something else. I've notified the team since the firmware that was last released is intended to resolve the freezing/lagging while connecting the keyboard to an AMD-operated computer.
V
Good morning,i had the same issue a few months ago and it "broke"my pc ones.After format it what i did in order to keep using the keyboard(because i really like it)is ,first at all with the software still installed i programmed the keys i wanted.The keyboard will make the pc slow but is just in order to do that step.After that i deleted the software ,plug my old keyboard and then you navigate to deviced and i blocked the drivers.Then just restart the pc with the razer keyboard and you wont have any problem anymore.
You will only be able to have the "breathing effect " BUT ,you can use the keyboard as normal + you will still have the key programmed 😉.I know because i programmed also as "enter" they key just above the default "enter" and i still have the "2 enters"even without any trace of software or drivers.
I did this 2 or 3 months ago so i didnt remember exactly what i did but if there is anyone interested i will try to find the "youtube comment"which helped me doing this.

By the way i have AMD micro

Regards 🙂
Razer.Speedcr0ss
Userlevel 7
varosan
Good morning,i had the same issue a few months ago and it "broke"my pc ones.After format it what i did in order to keep using the keyboard(because i really like it)is ,first at all with the software still installed i programmed the keys i wanted.The keyboard will make the pc slow but is just in order to do that step.After that i deleted the software ,plug my old keyboard and then you navigate to deviced and i blocked the drivers.Then just restart the pc with the razer keyboard and you wont have any problem anymore.
You will only be able to have the "breathing effect " BUT ,you can use the keyboard as normal + you will still have the key programmed 😉.I know because i programmed also as "enter" they key just above the default "enter" and i still have the "2 enters"even without any trace of software or drivers.
I did this 2 or 3 months ago so i didnt remember exactly what i did but if there is anyone interested i will try to find the "youtube comment"which helped me doing this.

By the way i have AMD micro

Regards =)


I appreciate the post. I will forward this feedback/workaround to our Support Team/devs as it they can use it in their investigation. Feel free to send me a PM or visit our self-help options should you have other questions or concerns.
Z
presento el mismo problema con razer hunstman mini aun despues de instalar el ultimo firmware de febrero , no reconoce las letras del teclado w, o ,p ,i
Razer.Speedcr0ss
Userlevel 7
zByLeRz
presento el mismo problema con razer hunstman mini aun despues de instalar el ultimo firmware de febrero , no reconoce las letras del teclado w, o ,p ,i


Hi there! Have you submitted a case to our Support Team? If you haven't, please click this link or send me a PM.
X
Hi I am using the Razer Huntsman TE and having the same issue on every windows restart and only solution is unplugging and plugging back into the keyboard after restart, using an i7-9700k and windows 10
Razer.Speedcr0ss
Userlevel 7
Xyliaa22
Hi I am using the Razer Huntsman TE and having the same issue on every windows restart and only solution is unplugging and plugging back into the keyboard after restart, using an i7-9700k and windows 10


Hey there! Have you contacted our Support Team by submitting a case? If you haven't, please click this link or send me a PM.
A
support just wants us to wait for a fix with no ETA.
i tried the AGESA 1.2.0.2 bios update on my asus rog strix x570 motherboard and still dosnt fix this problem with huntsman keyboards
i just want a working keyboard, do any of you know which keyboards do not have this problem?
Razer.Speedcr0ss
Userlevel 7
ak5hat
support just wants us to wait for a fix with no ETA.
i tried the AGESA 1.2.0.2 bios update on my asus rog strix x570 motherboard and still dosnt fix this problem with huntsman keyboards
i just want a working keyboard, do any of you know which keyboards do not have this problem?


I'll report this back to our devs. The team will endeavor to release an official fix as soon as possible. Thanks for your understanding and patience.
C
This is dumb. Right before the Razer Firmware update, razer offered to replace my Razer Huntsman Mini with an Elite due to the bug. Now after the firmware update, it seems that other bugs still happen. Razer offered to give back the Huntsman mini for the elite, but I am so confused if I should do so, due to the bugs. Also I opened the case in November and they did this to me. This is my first time purchasing a gaming keyboard and I hated the experience. Never buying from razer in the future.
Razer.Speedcr0ss
Userlevel 7
chillpod
This is dumb. Right before the Razer Firmware update, razer offered to replace my Razer Huntsman Mini with an Elite due to the bug. Now after the firmware update, it seems that other bugs still happen. Razer offered to give back the Huntsman mini for the elite, but I am so confused if I should do so, due to the bugs. Also I opened the case in November and they did this to me. This is my first time purchasing a gaming keyboard and I hated the experience. Never buying from razer in the future.


Your sentiments are duly noted. I felt bad that your experience while using our Razer Huntsman Mini and Elite has been unpleasant. By the way, is your case still ongoing? Please send me a PM together with your case number or email address so I can check its updates and notify the team.
I
zByLeRz
presento el mismo problema con razer hunstman mini aun despues de instalar el ultimo firmware de febrero , no reconoce las letras del teclado w, o ,p ,i

estamos en la misma situación y sin una respuesta útil, yo ya ni siquiera puedo devolver el teclado o hacer un cambio, y lo compré en la tienda "oficial" de Razer en Mercado Libre Mexico. Razer se deslinda y me dice que no es su tienda oficial...

Lo mismo que a tí, varias teclas que funcionan cuando quieren (i,o) y lag.
Razer.Speedcr0ss
Userlevel 7
IslamicGreenheadbus545
estamos en la misma situación y sin una respuesta útil, yo ya ni siquiera puedo devolver el teclado o hacer un cambio, y lo compré en la tienda "oficial" de Razer en Mercado Libre Mexico. Razer se deslinda y me dice que no es su tienda oficial...

Lo mismo que a tí, varias teclas que funcionan cuando quieren (i,o) y lag.


Hi there! Have you contacted our Support Team? Please send me a PM together with your case number or email address via PM so I can check your contact history.
A
i am sick and tired of using a keyboard which just dosnt work, i spent around $7k building beast of a system only to be bottlenecked by a keyboard. this just dosnt make any sense. if you dont refund me or offer me a replacement. i am just going to sell this off and get a different brand keyboard which actually works TBH. I have already tried everything in your excel sheet and the bios drivers. Disconnecting the keyboard at boot also dosnt work as how else am i going to use my pc without a keyboard!? connecting it back after boot still take 5 minutes as the whole system is stuck due to keyboard.

Razer please get your act together and either offer an estimate as to when this will be fixed or just replace/refund our keyboards with a model that actually works!!!
P
Is this problem still not solved? That's awful, it's been like half a year lol.
Razer.Speedcr0ss
Userlevel 7
Hi
ak5hat
i am sick and tired of using a keyboard which just dosnt work, i spent around $7k building beast of a system only to be bottlenecked by a keyboard. this just dosnt make any sense. if you dont refund me or offer me a replacement. i am just going to sell this off and get a different brand keyboard which actually works TBH. I have already tried everything in your excel sheet and the bios drivers. Disconnecting the keyboard at boot also dosnt work as how else am i going to use my pc without a keyboard!? connecting it back after boot still take 5 minutes as the whole system is stuck due to keyboard.

Razer please get your act together and either offer an estimate as to when this will be fixed or just replace/refund our keyboards with a model that actually works!!!


Hey Akshat! The internal case is still pending for the Razer Huntsman Tournament Edition's performance-related issue. I've notified the team again and ask the investigation progress. I'll update this thread or send you a PM once I have a follow-up from the team.
M
Razer.Speedcr0ss
Hey everyone! For those who have a computer with an AMD processor and experiencing lag/freezing while using the Razer Huntsman Mini, please update your keyboard's firmware by clicking the links below:

Feel free to update this thread or send me a PM should you still experience the issue.

Just did this firmware update the other day and am still experiencing the same issues..
Razer.Speedcr0ss
Userlevel 7
meeshnay
Just did this firmware update the other day and am still experiencing the same issues..


Thanks for letting me know. Please send me your computer's Razer Synapse logs too so I can assist you in generating a case and submit it to our Support Team and devs. Save the compressed files via Google Drive or any online drive account, then paste the link in your PM.
X
Well when i sent my fist Hunstman mini back due to a faulty LED on the keyboard the RMA procedure was painful and very lenghty.

Oh and they send out the wrong colour... WTF i mean it isnt even the same color. My original was black and they sent me a white one.. you couldnt write this stuff.

I then messaged the RMA email back that we were using for contact regarding the full procedure and said you have sent me a white one and the reply i got was to start another RMA ticket as that one was closed and there was nothing they could do.

Absolutely one of the worst experiences i have ever recieved from a company.

Oh and to top it off we have the firmware issues to deal with..

Way to go razor.
Razer.Speedcr0ss
Userlevel 7
xtremedetailz
Well when i sent my fist Hunstman mini back due to a faulty LED on the keyboard the RMA procedure was painful and very lenghty.

Oh and they send out the wrong colour... WTF i mean it isnt even the same color. My original was black and they sent me a white one.. you couldnt write this stuff.

I then messaged the RMA email back that we were using for contact regarding the full procedure and said you have sent me a white one and the reply i got was to start another RMA ticket as that one was closed and there was nothing they could do.

Absolutely one of the worst experiences i have ever recieved from a company.

Oh and to top it off we have the firmware issues to deal with..

Way to go razor.


Thanks for sharing. Please send me your previous case number or email address via PM so I can check your contact history and what transpired in the RMA request. There may be no replacement stock for your preferred keyboard model/design or the team has sent an incorrect keyboard color. I'll pick it up from there.
X
Razer.Speedcr0ss
Thanks for sharing. Please send me your previous case number or email address via PM so I can check your contact history and what transpired in the RMA request. There may be no replacement stock for your preferred keyboard model/design or the team has sent an incorrect keyboard color. I'll pick it up from there.

Still not had a reply to my PM i sent.

Seems like a typical Razor thing to do....
Razer.Speedcr0ss
Userlevel 7
xtremedetailz
Still not had a reply to my PM i sent.

Seems like a typical Razor thing to do....


Hi there! Apologies for the late response. I was able to escalate it to our Support Team. Please check your inbox as I need to confirm if your details were correct.
P
Just wanted to chime in and say I'm having the same unresponsive taskbar issue at login with a Razer Huntsman Tournament Edition and Intel 9900KF cpu. It doesn't happen every single time, but enough to be an annoyance for sure. Started happening when I upgraded from an Intel 8700 to the 9900KF - all other hardware is exactly the same, and no other instability issues (everything works fine once I get past the hanging explorer.exe issue). Motherboard is an ASUS Z370-A. I reinstalled Windows 10 as a troubleshooting step, and it happened the first or second time booting into the fresh install before I even had drivers installed, but I have since applied all the latest manufacturer drivers and patches as well.

I opened a ticket with Razer today and will work with them to see how I can help, but wanted to share my experience here as well.
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