Huntsman mini broke my windows | Razer Insider

Huntsman mini broke my windows

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R
I just downloaded the new firmware and now every time i press a key its does this "sssssssssssssssssssssssssssssssss" My serial number is (*Omitted) And yes i have a razer huntsman mini pls answer this pls and thx u
Razer.Speedcr0ss
Userlevel 7
RoseBonbonfreshup159
I just downloaded the new firmware and now every time i press a key its does this "sssssssssssssssssssssssssssssssss" My serial number is (*Omitted) And yes i have a razer huntsman mini pls answer this pls and thx u


Hi there! Thanks for sharing I removed your serial number from the thread. Were you able to contact our Support Team? If you haven't, please send me a PM so I can help you submit a case. Let's continue our conversation there.
N
The same thing happens to me, I have an AMD Ryzen 5 3600x processor.
I tried to update the firmware but it was temporarily fixed apparently.

Fix it by disabling the HID compliant devices corresponding to the Huntsman mini (see properties), from the device manager.

Pd: If the option to deactivate does not appear, start windows in safe mode (It is not useful to uninstall because the next time you turn on the Windows computer it will reinstall it automatically)
R
Hi Speedcr0ss. Thanks for looking into this. I just pm'd you.

It seems the issue has been going on for a while and it has not been resolved.

If you would be so kind, please share the steps to request a refund from Challenger (Singapore).
C
Did they fix, the bug on the Huntsman TE? I always wanted a dream keyboard, and the one time my parents get me it, razer does this. I won't buy from this company every again. The fact that this is the leading gaming company, is doing this, just makes me want to create my own gaming and regular peripheral brand.
C
rushSmittenTOURMALINE440
Hi Speedcr0ss. Thanks for looking into this. I just pm'd you.

It seems the issue has been going on for a while and it has not been resolved.

If you would be so kind, please share the steps to request a refund from Challenger (Singapore).


I asked so many times for refunds. They never accept it. Unfortunately it is a business, not a charity.
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Razer.Speedcr0ss
Hi there! Thanks for sharing I removed your serial number from the thread. Were you able to contact our Support Team? If you haven't, please send me a PM so I can help you submit a case. Let's continue our conversation there.

I did pm you, and have gone through the support channels including giving all my config files on the PC. They blew me off because I wouldn't record a new video or the issue happening when they have examples already of the same thing happening with the huntsman but didn't believe me it was happening with a black widow v3 and wouldn't take my word the symptoms were exactly the same, so the support was closed.

Not sure why I quoted someone else's post but I'm having the same issues with a black widow v3.
C
Now the problem is with the Huntsman Mini, the Huntsman TE, and the Blackwidow v3. Razer, you should hire better QA Analysts (if you even bother to hire any).
R
Thread has been open since Nov 2020 and no solution for TE.

I regret buying this keyboard. I am not buying anything from Razer again.
C
rushSmittenTOURMALINE440
Thread has been open since Nov 2020 and no solution for TE.

I regret buying this keyboard. I am not buying anything from Razer again.

Same. I bought the mini keyboard and they purposely wasted my refund period. They later replaced my huntsman mini with the elite, which is 10 times worse and then they fixed this dumb bug. I regret going with razer. Every time I think that I am finally getting closer to my dream setup, something messes it up. I am considering wanting to make my own computer peripheral company. If Razer is the world's largest gaming brand, it must be really easy to beat their company. Like even a $5 Microsoft keyboard is better than the Huntsman and Blackwidow, since it doesn't break your computer. Ever since I plugged in the razer keyboard, my PC takes forever to start up, even when I unplug it. Also Razer Bug Hunter Program is a joke. I helped razer so much in trying to fix the bugs, and when I asked them for the reward for the bug hunting program, they immediately closed the case. I hate razer. They even run a bitcoin mining scam. How is this company even legal? If anyone sues them for these actions, it will be the company's last day in the US.
C
Razer really screwed up this time. They wont fix the issue. How hard is it to fix the TE. Release the same firmware of the huntsman mini for the Huntsman TE.
A
they have offered to replace mine but i am quite sure the new one wont work either, has anyone gotten their keyboards replaced and it worked after that?
S
ChillyRide
Guys need some feedback. Does anyone, during playing, expirience rare random key stuck? Im trying to reproduce it but its very rare, character moving in 1 direction, like Im pressing W key, pressing another button fix this.

I have the exact same problem. I have found that this problem occurs more often when you have a custom layout assigned to a specific game. Did you find a solution for this?
R
retroAlmonddaily823
Works for me too


does not work, keyboard still hangs and crashes explorer.exe
msi mpg x570 gaming plus board here
R
BUMP!

Same Problem here with V1.12 - before and after the FW update.

Support has no intentions of helping me - only if i send a Video on one of the biggest problem topics of this product in general.

owning a Ryzen5600x and a B550 Strix-A MoBo by Asus.

The firmware fixed AT LEAST that my windows is not crashing anymore or taking ridonkulous amounts of time for it to boot. o_O

but yet still keys seem to "stuck" - not mechanically. and i have the problem of it "loosing" inputs.

i started to count the number of problems i have only while typing small amounts of text like these.

0 stucked key
6 lost inputs

GGWP Razer!
C
razercantQC
BUMP!

Same Problem here with V1.12 - before and after the FW update.

Support has no intentions of helping me - only if i send a Video on one of the biggest problem topics of this product in general.

owning a Ryzen5600x and a B550 Strix-A MoBo by Asus.

The firmware fixed AT LEAST that my windows is not crashing anymore or taking ridonkulous amounts of time for it to boot. o_O

but yet still keys seem to "stuck" - not mechanically. and i have the problem of it "loosing" inputs.

i started to count the number of problems i have only while typing small amounts of text like these.

0 stucked key
6 lost inputs

GGWP Razer!

Does it take more time to boot from the power on button on to PC to the login screen? Razer Blade 14 now uses AMD so they will now have problems on their own device, forcing them to fix the bug.
R
chillpod
Does it take more time to boot from the power on button on to PC to the login screen? Razer Blade 14 now uses AMD so they will now have problems on their own device, forcing them to fix the bug.

i maybe said it wrong. its mainly after entering the password that it took way longer! (up to a minute)
but then often the explorer also crashed so the amount of time sitting there not able to do anything is annoying :/
i got used to it but it was annoying. that went away with the FW upgrade on 1.12 but still problems with the keypresses
C
razercantQC
i maybe said it wrong. its mainly after entering the password that it took way longer! (up to a minute)
but then often the explorer also crashed so the amount of time sitting there not able to do anything is annoying :/
i got used to it but it was annoying. that went away with the FW upgrade on 1.12 but still problems with the keypresses

For me ever since I plugged in the keyboard the part before the sign in took for ever. 3 months of not using it later, the problem fixed. Then I plugged it back in and it happens again, even when it isn't plugged in. After 3 months the bug will be gone again, but only happens when I plug in a razer device.
R
Lets just hope that this problem will be escalated further so we all can enjoy a working Firmware!
C
Oh after I did a windows update, one of the bugs went away. But the slow startup after logging in is still there.
Also I really want to buy a razer viper, but I am scared that this bug will happen again. Does anyone have the viper mouse and also get this same issue?
R
Bump this, until its done
C
When will razer fix the huntsman TE
R
ayeee, i love the razer support.

they want me to peel of the label with the serial number and cut it along with the cable

after that i get the approval to accelerate the case to get a working unit.
and even then, maybe i have to send it back..

and in the meantime? no keyboard at all... that process is not well thought through
A
did anyone of you guys sell your keyboard and get something else? i dont think this is going to be fixed. i have tried all updates and bios fixes for my motherboard as well. and right now just looking at replacing this keyboard with something that works.
R
Well, their suppot is something on its own.

Many parts of my Message where not acted upon or got skipped, copy paste will do the work. My parcel with the replacement got sent to a wrong adress even i did not give informations where to ship.

Guys, please go on and buy something from another brand. Even a Logitech K120 will do it better than most of the Razer stuff. I am clearly disappointed in how they communicate, replace and overall treat the customer.

A Ducky One 2 SF will now be my future KB in this form factor. Besides that i got disappointed in Razer 15 years ago and they did their best to not surprise me after 15 years. Also do yourself a favor and DO NOT BELIEVE what influencer, tests and other guides tell you about the Huntsman Mini. i feel like i got lied to in so many different places thats unreal..
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