Razer Support

I had problems with the donlge working in my pc. So i switched it over to having the dongle in my charging dock. worked great until a few days ago.  It kept disconnecting an reconnecting every 3 seconds it seemed. Took the dongle out used the charging wire worked fine no issues afrer the disconnecting. Ive seen that there isnt any actual replacement for the dongle but it may be possible that someone can check the system to see if theres a replacement available. If thats something that could be done i’d appreciate it. Dont mind paying for a replacement. Thanks for your help.

Razer BlackWidow V4X, synapse 4. I had a static backlight profile configured with color-based key "Reactive" using Chroma RGB. It suddenly stopped working after a game. Initially, it manifested itself as a delay when pressing keys—the keystroke would trigger a second after each press. After a factory reset with ESC + CAPS + SPACE, the Reactive no longer worked, neither when reinstalling or uninstalling Synapse (and using guest mode), nor when rebooting the PC. It's also worth noting that in Onboard, pressing FN + CTRL + 6 turns off the backlight, and the Reactive returns to the color selected in Chroma. It's a minor issue, but the keyboard's charm is lost without this style.

I have blackshark v2 (not pro) with USB sound card, working great for the past 5+ years, update 2 days ago happened and suddenly no mic audio. Side channel audio works great, can hear game audio just fine, I just can’t communicate like a normal human being. Reddit wouldn’t let me post a question. I can’t open a support ticket because apparently my serial number isn’t f***ing valid. wtf. I paid for the product, it’s been working fine, Razer does an update and it breaks. wtf.

Adding important context and correcting one thing from my earlier post (which may or may not have cleared moderation yet).The corrected diagnosis:The TabletInputService start-type flapping (SCM 7040 ~2/sec, Win32k 267 ~1/sec) happens about 98% of the time on this machine. Occasionally — maybe 2% of the time — the service goes quiet for some minutes or hours. In BOTH states the touchscreen is non-responsive to physical touch. It enumerates as an HID device with Status=OK in Device Manager, but Windows still reports "No pen or touch input is available for this display," and tapping the screen does nothing.So the quiet state isn't a recovery — it's just a different failure mode of the same underlying problem. The touchscreen is fully non-functional regardless of which state the system happens to be in.Relevant history I should have included earlier:About 9–12 months after

I lost the USB dongle for my Razer Wolverine V2 Pro. How can I get a replacement?

Hello got Razer Blade 18" (2025) | RZ09-0529 at the start of the summer, most of the time it’s connected to LG OLED77C5 via HDMI 2.1 and everything works great at 4k HDR 144hz, but my system just keeps randomly crashing/rebooting during gaming or just watching youtube videos or twitch. It happens absolutely random, i can game for 4 or more hours straight with heavy GPU usage with no restarts/crashes or it restarts twice in just 1 hour with no heavy usage of GPU or CPU. I have updated all drivers i could, updated BIOS and everything provided on razer website for my model, i have tried turning off any CPU and GPU overclocking and it still keeps happening. I installed the whocrashed soft and it shows nothing on this reboots.  AIso i dont have any other apps working in background except for synapse and other razer products.

The tilt base on my iskur v1 broke recently, as well as my right arm rest, due to moving. Unsure if i need a new tube, it rises and drops fine. Unsure of what to do, razercare refused to recognize my serial number, and I dont wanna get rid of the chair.

 Setup:Basilisk V3 X HyperSpeed on macOS (Bluetooth) and Windows (2.4GHz dongle) Synapse 4 on Windows, NO Synapse on MacIssue: Scroll wheel click stopped working at all on MacOS, and generates zero HID events on macOS, which I confirmed with the Terminal commands ioreg -l | grep -i razer, hidutil list, and sudo log stream --predicate 'eventMessage contains "Button"' --info. All other buttons work fine.Reproduction: Mouse middle click worked on Mac yesterday morning. Switched to Windows PC last night after the Synapse update on 5/25 (typo for date in title, but it’s where I assume that Synapse took a hold of the mouse/updated its firmware). I switched back to Mac this morning, and the middle click is dead. Broken over both Bluetooth and the 2.4GHz dongle on Mac, but works fine on Windows 2.4 Ghz. Didn’t test Windows Bluetooth.Already

В игре Rust не работает  THX,  раньше такого не было, античит определяет  его как угрозу, если свернуть игру в окно, все работает, но при переключении обратно на игру, звук становится прежним, и не работает THX, 

So, recently my nari essential, would still work and get recognized by S4, but when i click on it, theres nothing.Is there any fix?It shows up fine here.  Am currently on Win 11 Insider,S4 Version 4.0.86.2509180334

Hi I would like to putchase a replacement of the base of my gaming chair RZ38-02770300

This had already happen with another v4 mouse and they are both black but what happens is when i plug the usb in the mouse it sort of kills the mouse and dongle and doesn’t allow the mouse or dongle to work. For example when I had the first mouse it did the issue the same day where i plugged it into the usb and it killed the dongle and mouse from working and windows shows up a message saying usb unrecognized and i replaced it with another viper v4 mouse and it worked actually for a bit but then as of now i plugged it into to charge and it killed the dongle and mice which is so ridiculously annoying since it costs 160$ and i have to go through this problem TWICE.

I am running Windows 10 Home (version 22H2, OS build 19045.5608) on the following PC:Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz   3.50 GHzInstalled RAM    16.0 GB (15.9 GB usable)System type    64-bit operating system, x64-based processor I have started getting the following error message from Razer Synapse Chroma Visualizer:Windows Dynamic Lighting is currently controlling your device’s lighting. To disable this feature, go to Synapse Settings.”The link to Synapse Settings does not work.There appears to be a second error message behind this but I cannot click to remove the first one:How do I turn off Windows Dynamic Lighting? My keyboard (a Razer Ornata Chroma) is now lit up like a Christmas tree because I can’t turn off the default lighting cycle.

Subject:!--tgqphd|[]--> Razer BlackShark V2 Pro (2023) — Mic Mute button bug / volume drops to 0%!--tgqphd|[]-->Message:!--tgqphd|[]-->Hello Razer Support Team,!--tgqphd|[]-->I am experiencing a severe software/firmware bug with my Razer BlackShark V2 Pro (2023) headset after recent Razer Synapse updates.!--tgqphd|[]-->Every time I press the physical "Mute" button on the headset, Razer Synapse forces the Windows microphone volume slider down to 0% (instead of just muting the stream). When I un-mute the microphone by pressing the button again, the volume slider remains at 0% and does not return to its original value. I have to manually alt-tab from my games and drag the Windows microphone volume slider back to 100% every single time.!--tgqphd|[]-->This issue started happening recently and it completely ruins the gaming experience, as my teammates cannot hear me after I use the hardware mute button.!

Recentemente troquei de celular, e perdi meu número antigo de telefone que está vinculado a essa conta, como consigo trocar o número antigo aqui da razer pelo novo, para continuar fazendo as compras? 

I need some help why is my Razer edge wifi edition. The WIFI is no longer working please help me if how to solve the problem.. 

Hello Razer.Due to a recent update to the game related to anticheat, Razer Synapse 4 can no longer detect Phantasy Star Online 2: New Genesis as the actual executable for the game was moved from “(game install folder)\PHANTASYSTARONLINE2_NA_STEAM\pso2_bin\” to “(game install folder)\PHANTASYSTARONLINE2_NA_STEAM\pso2_bin\sub\”.Please fix it ASAP.

PRECISO DE AJUDA COM A AUTENTICAÇÃO DE DOIS FATORES, MEU EMAIL CADASTRADO FOI ERRADO E AGORA NÃO CONSIGO PEGAR O CODIGO, ME AJUDEM POR FAVOR.

How do I change my phone number? The old phone number is no longer active.

The biggest issue Im facing right now is that when I click on the 7.1 Surround sound output device it plays no audio at all Im forced to use the default option, it worked properly for 2 weeks and all of a sudden it just stopped working, I have a legit license that came with the headphones too. I uninstalled and reinstalled the app already and it worked for a day or two but again today its giving me no sound when I use the 7.1 output device. The mic always resets to 0 volume every time I turn the headphones off for the night I have to launch the fuckass app filled with bloatware. The base audio of these headphones are genuinely dogshit you HAVE to make a custom eq profile AND turn on surround sound which doesnt work half the time just to have the middest audio experience, so PLEASE for the love of god tune your headphones better by defaultI can go on and on about the issues I have because the software is genuinely so incompetent I always e

I just recieved my chair. During assymble I noticed that on one side of the backrest, a bracket is missing. How I get a extra bracket?  

I honestly cannot believe this is the level of repair quality being provided by Razer. I paid for a bent chassis repair and repeatedly emphasised to Razer that I wanted the repair done properly, because the chassis condition was my main concern. After an extremely slow support process, long response times and being without my laptop for an extended period, the device was finally returned to me….only for it to come back not even sitting flat on a desk. The laptop physically wobbles on a completely flat surface. For a company positioning itself as a premium gaming brand, returning a “repaired” laptop in this condition is embarrassing. What makes this even worse is that this was a paid repair. I specifically paid to have the chassis professionally fixed, yet the device now feels like it was either poorly assembled, improperly inspected, or simply rushed through the repair process. The communication throughout the entire experience

I recently updated my bios. And now at windows login my huntsman mini doesn’t type. I can still use it to enter into my bios. I also can type with it if I use Fn+U to put it into gaming mode. Once I login and load synapse then it functions properly. I have uninstalled and reinstalled drivers and synapse. Any clue as to what would be causing this.

After installing/updating Synapse 4 on my Razer Blade 15, my Fn shortcuts stopped working properly (media controls, brightness/display keys, etc.).I’ve already:Uninstalled/reinstalled Synapse Restarted multiple times Updated Windows/driversNothing fixed it. Regular keyboard keys still work, just the Fn functions are broken.

Generally the Leviathan V2 will encounter this detection problem if there is an interruption in power delivery when it’s powered on, I tested this to be true by unplugging it from the wall while its turned on and connected to my pc.Make sure that your plugging the leviathan directly to the wall and not in an extension cable to help avoid this issue from happening randomly.But if it occurs, I found one replicable way to fix the the issue:Press + and - volume buttons and  the power button together until it powers off to perform a hard reset. Unplug all cables (Typically; Power, USB C and Subwoofer) Hold the power button briefly to drain power (you may see a slight power flash in the RGB) Plug only the power back in, turn it on and test the source switch button (furthest left button), if it freely switches from green to blue then your good to go. If it does not, repeat the steps until it does, it takes me usually around