Razer Support | Razer Insider

Razer Support

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  • 38,866 Threads
  • 56,407 Replies

38866 Threads

C
ComicalGInsider Mini
asked in Razer Support

I no longer have acess to the phone number i

How do I change the phone number if i don't have the phone number 🤦🏾‍♂️ your system is sh***y can't even use my emaily for the authorization L system.

1
Razer.Aero
6 days ago
J
jaumxx
posted in Razer Support

Questions about some products

Good morning everyone, how are you? Do you still have support in Brazil?

1
Razer.Aero
6 days ago
C
COR-RZ04-0205-FRML-18Insider Mini
posted in Razer Support

7.1 sourround sound

Hello i bought this headset for 2 months ago and i still havent recieved an activation code can you guys please send me a new activation code so i can finally start enjoying my headset because i have searched everywhere on how to get an activation code back but i couldn’t find any tips or ideas of where i can get my activation code

2
Razer.Aero
6 days ago
BGWS1
BGWS1Insider Mini
asked in Razer Support

After reset I need to Activate Windows

After getting constant blue screens for the last few weeks yesterday i got a blue screen which i could not escape and so had to reset my laptop but now it appears i need to activate windows which does not make any sense

1
Razer.Aero
6 days ago
Creamaerotruck472
Creamaerotruck472Insider Mini
asked in Razer Support

Problem with Razer Huntsman V2 TKL and synapse

Hello, About a week ago I bought a Razer V2 TKL and I have a problem, I was searching the forum if there was someone who had solved it and I saw that you responded to 3 guys who had the same problem with synapse, what happens to me is that I had synapse 3 And since it didn't work, I downloaded the beta although it doesn't work either and I can't save the keyboard lighting configuration when I enter a game, on the desktop without having any game open, if the keyboard recognizes me, in fact I can open it, change the lighting, etc. but When I open any game, synapse is deconfigured, the lighting goes off and it doesn't recognize the keyboard or even the keys. Would you have a solution?

1
Razer.Aero
6 days ago
K
koyami12Insider Mini
asked in Razer Support

7.1 Activation Code Email Issue

I have requested an activation code for my Razer Kraken X but the code is sent to my old email even after updating my account email address. I can’t access my old email anymore and wanted to see if the code can be sent to my new email address instead of my old email.Best regardsJames Stephenson

1
Razer.Aero
6 days ago
C
ClementiniseInsider Mini
asked in Razer Support

Deathstalker V2 Pro - Random disconnects

I have this keyboard for almost 2 weeks, but I’ve starting to notice an issue… It can sometimes suddenly stop responding for 1-2 secs and come back to life 🤔It seems to only happen when in 2.4 mode, haven’t been able to reproduce this in plugged/bluetooth modeThe 2.4 dongle is also paired to my Razer Basilisk V3 Pro and plugged in the USB port of the Razer Base Station V2. The mice doesn’t seem to have the issue, atleast I have yet to notice it

16
E
6 days ago
N
nomad2284
posted in Razer Support

Need to unplug and replug my dongle when starting windows for Barracuda X to connect

Hi, new here, just started using razer products, I just bought a razer barracuda X headset, with wireless and bluetooth support. I'm using it for PC with the wireless dongle. All is well, but when I turn on my pc or restart windows and power up the headset, it just won't connect, tries the wireless and then the bluetooth pairing. The only thing I need to do is just unplug and replug the dongle; it's not that much of a deal, but is this supose to happen do I need a driver or software for fixing this? My windows version si 10 19045.2364 build. Does anyone have a solution for this, would be much appreciated! Thank you and have a good day!

60
Pellziz
6 days ago
M
Matty_zwolInsider Mini
asked in Razer Support

How do i remove Wireless Power Saving?

My Macro stops working once my wireless power saving gets enabled so I cannot afk in games. So is there anyway I can remove the Wireless Power Saving??

1
S
6 days ago
B
BostjanKInsider Mini
asked in Razer Support

Can I see a live camera feed (what camera sees) on my Win11 login screen?

Hi,I’ve been using my Razer Blade 14 for a while now - I switched from an Asus and there is one thing that really bothers me with the Razer, namely I cannot see a live feed from my integrated camera (which, by the way, has a terrible resolution) when I’m trying to use Windows Hello to log into my Windows 11 account.The far cheaper Asus had that but I can’t seem to find any kind of a Razer Synapse or any other Razer software that would support this feature.Can you guide me on how to do that, please? Thank you and best regards,Bostjan Klemencic

0
B
6 days ago
Olivinesleeksecret763
Olivinesleeksecret763Insider Mini
asked in Razer Support

Has Razer encountered any culture-related issues during its operations in Taiwan?

Are there are unique features of Taiwan’s culture and community that have created tensions?If so, how did Razer address the issues?

0
Olivinesleeksecret763
6 days ago
E
Eving_Insider Mini
asked in Razer Support

Issue With synapse 3 for Razer Blackshark V2 X

Hello, I just bought a Razer BlackShark V2 X to a reseller because there is no official Razer brand in my country but there is no 7.1 code inside the box but only the card below (as you can see thre is no code) and also when i come to register the product it tells me that it is  already registered and finally, the headset is not detected on Synapse 3.Do you think i am facing a copy ? 

5
FiszPL
Vanguard
6 days ago
N
nasilemakkInsider Mini
asked in Razer Support

Razer Blackshark V2 X already registered. Can't get activation code.

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem?

1
FiszPL
Vanguard
6 days ago
EpicTechie135
EpicTechie135Insider Mini
asked in Razer Support

Deathadder V2XH Memory Problem

Hi I had an inquiry on the DeathAdder V2 X Hyperspeed! So, on the website it says it has 1 onboard memory slot to use these keybinds anywhere without software however when I connect to my other device the mouse switches to default settings. I don't know the exact procedure to have the keybinds save so I would really appreciate your help! I’m truly struggling with this and would love quick feedback or suggestion you may have!

1
Razer.Aero
6 days ago
The_Lord_88
The_Lord_88Insider Mini
asked in Razer Support

Firefly V2 Pro Synapse support

Hi, I just got my Firefly V2 Pro, but it appears as “Device in development” in Synapse Beta. Can I expect an update shortly, or is it already supported by the regular Synapse and I should simply rollback ? Thanks a lot

2
Razer.Aero
6 days ago
C
C_1_Mec_KiInsider Mini
asked in Razer Support

Tartarus V2 conflict with Thrustmaster T.Glight Hotas One

I have Razer Tartarus V2 conflicting with T.Flight Hotas One and haven't find a solution except disconnecting the Razer device. Actually that was the recommendation of Thrustmaster Support , so I suppose it is a well known issue. A shame we cannot use both in games to handle the flying part with the Hotas and ground combat with the Tartarus. I read a similar topic Home Community Overview Razer Support Razer Support Razer Tartarus Not working with Tflight Hotas 4But no solution was confirmed to work, this topic was 3 years ago, so I was hoping a solution had been found since then?when Tartarus V2 is connected, in control panel , device & printers teh T.Fligth is there but to test it the layout shows more like th Tartarus and none of the Buttons of the T.flight get a response and of course no axes are showed on the lay out.I am with Windows 11 64x fully updated. Both devices connected to USB port of the M.B.I also have a FootSwitch3-F3.6 connected and never had any problem of conflic

3
Delgoth
6 days ago
BeauBluebayawesome132
BeauBluebayawesome132Insider Mini
asked in Razer Support

actvationcode

I just got the Razer BlackShark V2 X headset,, and I've been trying to register it. The product number on the headset was RZ04-0324, but whenever I try to register it, I get an error that says the product number is invalid.S/N:862230D13408241i need actvationcode for 7.1 surround sound. 

0
BeauBluebayawesome132
6 days ago
bayaeroGreenLizard526
bayaeroGreenLizard526Insider Mini
posted in Razer Support

razer original produkt

hello sir, i found so much razer produkt that are so cheap on alibaba application, i am confused how ist so cheap, a razer iskur chair cost 100 usd dollar, its original or copy i have that question thanx for repley.

1
FiszPL
Vanguard
6 days ago
D
DaleWebbInsider Mini
asked in Razer Support

Can't see key labels

Have a white Razer Pro Type Ultra.  Not enough contrast between the white key shell and the lighted labels for me to see well, unless it's dark (which it rarely is).  Is there an option for better contrast? I'd consider buying a new DARK keyboard.  I don't game. Is there a keyboard you would recommend to replace the one I have? Wireless (not Bluetooth), tactile keys, white backlight. 

0
D
6 days ago
Quartz-Pink
Quartz-PinkInsider Mini
posted in Razer Support

Any Razer Blade 14 2024 Quartz Rumors

Will there be in 2024 Razer Blade 14 Quartz?If not then to whoever works for Razer I hereby kindly petition to you to make more Quartz laptops. Thank you so dearly! 

0
Quartz-Pink
6 days ago
F
freshGoldenYellow910Insider Mini
asked in Razer Support

Razer Blackshark V2 Pro audio stops working for background programs with Synapse 3.0

This is definitely a software issue regarding Synapse 3.0I have this issue regarding synapse and whenever I’m in a game like CSGO, audio in the background stops working. This usually happens when I have a game open for about ~1 minute, and some programs stop working. This seemingly happens to programs that aren’t actively playing audio when the game is open. For example, I’m playing CSGO with Discord open and I try to join a Discord channel when I’m playing. No sound comes out of Discord. This also impacts my web browser, Spotify, and even Windows sound effects themselves, including notifications. The only solution I’ve had for this when it occurs is to disable audio enhancements in the device properties then turn it back on. I have to do this constantly throughout the day. I’ve removed all games from Synapse and even turned off the game manager, the issue persists. I don’t use THX spatial audio, I only use Synapse for the custom EQ because the native EQ on the headphones is really bad

16
S
6 days ago
Silverghost02
Silverghost02Insider Mini
posted in Razer Support

Razer Suck - If you're reading this you know what I mean...

I’m on my 3rd Razer Naga now. This time I went with the Naga Pro because I already had two Naga and Naga Trinity die on me. They always seem to die not too long after the warranty expires. Definitely planned obsolescence. My scroll wheel is bouncing and will not scroll any more. What’s worse they won’t even let you open a ticket about it now. Such a trash company. I wish someone would just make a quality product.  2021 Naga Pro - scroll wheel broken2018 Naga Trinity - double click problem2015 Naga - double click problem

1
F
6 days ago
W
William681Insider Mini
asked in Razer Support

Razer 14 is not powering on

I got a Razer Blade 14 laptop in the mail today from razer.com, brand new. The screen will not turn on. But the little light icon keeps blinking green. No matter how much I press the power icon nothing shows up.When I first got the laptop and pressed the power button the LED's came on but I must've done something wrong I guess and I closed the laptop in the middle of it doing that and they never came back on.And to clarify. Yes I let the laptop charge for more than 2 hours. I'm not sure if I was supposed to charge the laptop with the blinking green light on or powering it off. But I did both options for 2 hours. Letting it charge with the blinking green light caused it to heat up to around 110F. (Doesn't seem like it should be doing that.) But with turning the green light off caused it to cool down.So overall, as far as I can tell- yes the system is on in some way, the screen is not turning on, neither are the LED's, and the fans have not turned on a single time since I got this thing.

0
W
6 days ago
F
FlyingCrashInsider Mini
asked in Razer Support

Huntsman elite mute button not working.

I can reassign other buttons to mute and they work, and I can reassign the mute button to other functionalities and it works. but when I try to mute with the default mute button it doesn’t do anything or turn red. I’ve tied a factory reset. 

0
F
6 days ago
GraffitiAxseru
GraffitiAxseruInsider Mini
asked in Razer Support

Razer Kishi (V1 Xbox Android) not detected, any possible solution soon?

Hello Razer Support Team,I am writing again to request assistance with my Razer Kishi V1 Xbox Android controller. 🎮I have followed all the conventional troubleshooting steps, including downloading the Razer Kishi app, giving the necessary permissions, and attempting to detect the device using the app, but unfortunately, my device is still not being detected by my phone. I have already tried the following steps:Testing the controller on different devices (Honor 50 & Sony Xperia XA2 Ultra). Ensuring that my phone is running the latest version of Android. Enable possible authorizations from system’s configuration. When the Kishi app is running, I press Y+B+Start and try to update the controller, but it just fakes it.   Despite all my efforts, the controller is still not being detected by my phone or even in your own app, making it unusable for most of my favorite games. The apparent firmware that the controller has still on 02.75 and even the “Razer Nexus App” did not detect the con

9
ROGUEMONKEY818
6 days ago

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