Razer Support

Hello everyone,I would like to share a serious stability issue related to Razer Synapse, which caused severe system freezes and kernel deadlocks on two completely different PCs.I’m posting this both as a bug report and as a warning for other users, because the symptoms strongly resemble hardware failure and are extremely hard to diagnose.Systems affected OS: Windows 11 Pro 25H2 (Build 26200) Two independent systems Completely different hardware (CPU, motherboard, RAM, GPU all different) The only common factor on both systems was Razer Synapse SymptomsOn both systems, the following issues occurred randomly (idle and under load): Full system freezes / kernel deadlocks Black screens on all monitors LiveKernelEvents (e.g. 141, a2000002) GPU sometimes not detected after reboot (Device Manager error Code 31) Forced reboots instead of clean BSODs Crash dumps often could not be written (deadlock during crash path) The behavior looked exactly like failing hardware.Hardware exclu

Hi,I’m experiencing a strange issue with my wired Razer DeathAdder V3 mouse.After powering on or restarting my PC, Razer Polling Rate Tester shows the mouse running at 125 Hz, even though Synapse 4 is set to 1000 Hz. If I manually set the polling rate to 2000 Hz, the tester shows 250 Hz, and when I set it to 8000 Hz, it actually shows 1000 Hz.Additionally, once it settles at 1000 Hz, pressing the DPI button on the underside of the mouse (for example, switching to 800 DPI) causes the polling rate to drop back down to 125 Hz.After that, it seems to stay at 1000 Hz regardless of which polling rate option I select, as long as I don’t change the DPI setting.At first, I suspected my ASUS Z790-F motherboard’s USB 2.0 ports might be causing the issue, but the same behavior happens when I connect the mouse to a USB 3.1 blue port.I have already updated the mouse firmware to v1.02.00_r1.Has anyone experienced a similar issue or know what could be causing this? The mouse is nearly new and has only

Hello, I have an issue with my left click button (Viper v3 PRO). It’s suddenly disabled in Razer Synapse 3  and I am unable to use nor reassign the left click button anymore. I’ve tried with another mouse (Deathadder v2) and the left click button is still not working. I’ve tried to assign the left click function to another button, then the left click button is enabled, but I am still unable to click on the mouse. new drivers reinstalled tried the new ver 4 software still nothing... looks like a software issue may be ...How can I fix this issue? How did this happ’n been fine for years till now

Downloading firmware 1.14.00 was a terrible decision and destroyed my mouses performance

Last month I get every 4-5 days a message “Secure Boot Violation”, I fix it in Bios but I still get the same message. Is this a system warning? If yes what for.Thanks in advance for answers. 

im using mice razer viper v3 pro.

Just bought this thing and for my surprise it has a 6 month synapse problem that keep disconecting the device at the middleof games Thinking of sending back to razer 

I bought a Razer Kraken V4 X - Cinnamoroll Edition for my sisters birthday and I can’t track the order nor do I have any purchases in my order history. I used my Razer account when purchasing and I even received an order confirmation and tracking number in my email but all I get is error occurred when I try to track my order and have no purchases in my order history. What gives ? This is really stressing me out.

issue is that the “HyperSpeed Wireless Gen-2 Dongle” didn’t come with my “Razer BlackShark V3 Pro”. I’m not sure if it was accidentally left out or got lost during shipping Is there any way to get new a replacement?

While using the keyboard it suddenly had an lighting error so i unplugged and plugged it back however after that it doesnt light up and the keys are very delayed and type multiple times after just one click. After trying multiple ways to fix it (updating windows and synapse, trying other usb ports, reinstalling firmware etc.) it either doesnt work entirely or the previous issue persists.i dont think its a hardware issue because of how the problem appeared and no physical harm happened to the keyboard and its cable.does anybody has a way to fix it?

Hello Razer team and community members,I am reaching out here because I am stuck with a software license issue and need assistance from a staff member.Back in September 2023, I legitimately purchased THX Spatial Audio. Due to unresolvable profile and macro synchronization bugs on my old Razer account, I had to completely delete that old account myself.Now, on my new account, when I try to activate the software with my purchased key, the system says the code is already used (because the license is still tied to my deleted account on your backend).I opened a support ticket (Case #260731-003194), but it was immediately closed by an automated response mentioning "ongoing security measures" without addressing the software license itself.Could a support representative or community manager please help me detach the key from my old deleted account so I can use it on my current profile?I have intentionally hidden my Order ID, activation key, and email addresses for privacy, but I am fully ready

This mouse is so so perfect, the light-weight is pretty unique for an MMO mouse, 85g in comparison to the 134g of the Naga V2, and the size is literally perfect for my hands. The Naga Hyperspeed offers a similar eight, but I don’t like the extra buttons on M1. I’ve had my Naga X for four years and the scroll wheel sadly started jumping. I can’t get a new one from anywhere, Razerstore, Amazon, nothing. I bought one NIB from ebay and the scroll wheel is fine except it squeaks like crazy, along with button 1 on the 12-button side panel. It is to the point where is so unpleasant to use. There are no more new in box options coming across my ebay searches anymore so it seems I am out of luck.I love this mouse so much, I want to replace it with the same. The Naga X still appears with the rest of the Naga family on the Naga Line page, both pictured and included in the stats table. It also doesn’t appear under the legacy section in support.I can’t make a ticket, so just wondering here if anyone

After updating to the official BIOS 2.05 (AMI 2.22.1287, build 01/07/2026) via the Razer updater, my Blade 16 (2023) shows "Secure Boot Violation – Invalid signature detected" at every boot.Device: RZ09-0483TEM3EC FW: 2.01Access Level in BIOS: AdministratorSecurity tab shows:- System Mode: Deployed- Vendor Keys: Active- Secure Boot: Enabled (locked, cannot be toggled)- No Key Management, no Restore Factory Keys, no Reset to Setup ModeTroubleshooting already performed:1. EC/CMOS reset (power adapter disconnected, power button held 30+ seconds) – no change2. Restore Defaults (F3) + Save & Exit (F4) – no change3. Fast Boot is disabled4. Booting a freshly created, current Windows 11 USB installer via Boot Override – the USB triggers the SAME Secure Boot Violation, confirming the firmware key database itself is corrupted (it rejects even current Microsoft-signed bootloaders)The official workaround (copying securebootrecovery.efi to a USB) does NOT apply to my case, because it requires d

HeyI’ve had Razer Synapse 3 downloaded for a few years for my Razer Naga X and have mainly used it without much issue. I regularly swap back and forth the profiles to change my side buttons depending on what I’m doing at the time. Since earlier this week when I went to open Razer Synapse 3 it was extremely slow and whenever I clicked on my Razer Naga profiles, I got a blank screen that never loaded in. Since support for Razer Synapse 3 ended, I figured this would be a good time to switch to 4, except once I hit continue on the first screen of the installer for Razer Synapse 4, I get a similar blank black screen. I tried uninstalling Razer Synapse 3, but that didn’t help and now I have no Razer product installed.  Looking for some support on ideas on how I can get Razer Synapse 4 installed so I can go back to using my Naga without issues. I’ve tried a variety of fixes from Youtube and Reddit with no luck so far. Thanks for any help or ideas. What I’ve already tried:Uninstalling Razer Sy

Hello Razer Support,I am unable to update the BIOS on my Razer Blade 18 (2023). The updater runs and the system reboots automatically, but after booting back into Windows the BIOS version remains at 2.05.Device details:- Model: Razer Blade 18 (2023) — RZ09-0484- System SKU: RZ09-0484TKH3- [removed by moderator] - Current BIOS: 2.05 (build date 09/19/2023)- Target BIOS: 2.09- EC FW Version: 1.07 (already latest)- MCU FW Version: 1.04.00.00- Microcode Revision: 10F- CPU: Intel Core i9-13950HX- OS: Windows 11Troubleshooting steps already performed (issue persists after each):1. Removed Windows Hello (face recognition and PIN) — the updater's Windows Hello warning no longer appears2. Verified BitLocker/Device Encryption is fully off (manage-bde -status shows "Fully Decrypted / Protection Off" on all volumes)3. Disabled Memory Integrity (Core Isolation) and the Microsoft Vulnerable Driver Blocklist in Windows Security4. Ran the updater as Administrator5. Switched GPU mode from dGPU-only to

How can i get a replacement mic for my Barracuda X wireless headset- PRODUCT NUMBER : RZ04-03800100-R3M1 Thanks

I don't know where my 2-step verification codes are, and I've also lost my backup codes; what should I do?

Greetings!i just bought kraken v4 x minecraft edition, i noticed pop/ click sound that appears after i pause every video or music. This pop sound is heard every 4 seconds. I searched about it and seems it's built in feature as power saver. I tried everything regarding the side if my laptop but pop still there. Any suggestions? Or its built in feature.

I have lost my 2-step verification and backup codes; please disable them.

Hello, I have Razer Blackshark v3 Hyperspeed headset, but unfortunately I’ve lost the plug-in microphone . Is there any way to get a replacement? 

Bonjour j'ai un petit accroc au niveau de mon repose poignet un Razer est-ce qu'il existe une solution de remplacement merci beaucoup je vous souhaite une bonne journée

Hello! I have my old Razer Barracuda X and I wish to find a dongle for it. I understand it’s not a warranty covered item. I just wanna buy them (Emotional attachments ftw! haha).I’m in South America, Argentina.P/N: RZ04-04430100Thanks a lot for any tips!

제가 바라쿠다 x 크로마 동글을 잊어버렸는데요 지피티가 동글을 사면 다시 컴퓨터에 연결에 사용할 수 있다고해서 동글을 구입해서 기존헤드셋에 연결해 다시 사용할 수 있는지 그리고 살 수 있는지 알려주세요

My old phone number is registered and the code is being sent there. How can I enter my new phone number?

제품 7/13 에 샀는데 등록하려고보니까 제품은 등록되있다고 하는데 어떻게 해결하나요?