Razer Support

Just got my razer black shark v2 x today , i try to register to get 7.1 surround code but when i want to register, it say product already been register?

Hi everyone, I’m having an issue with my Razer BlackShark V3 Pro dongle and wanted to ask if anyone else has gone through this.Right after updating the dongle firmware with the official Razer firmware updater, my 2.4 GHz wireless audio stopped working completely.What I’ve already tested: Wired USB works perfectly Bluetooth also works fine The dongle is still detected by Windows I re-paired the headset and dongle successfully I reinstalled the audio endpoints and restarted the PC I tried different USB ports and removed the USB hub from the setup So at this point, the problem seems to be only with the dongle / wireless audio path after the firmware update.Has this happened to anyone else?Did you find any fix, recovery method, or way to reflash the dongle?Any help would be appreciated.

As the title suggests my Razer Viper V3 Pro is stuttering on every polling rate setting EXCEPT 8K. It started happening after I decided to do a firmware update because I noticed that my mouse curser was sometimes moving by itself, even though I wouldn’t even have my hand on my mouse. The firmware update fixed this, HOWEVER, now it stutters extremely hard unless I'm on 8K polling rate. I’ve tried different mouse pads, factory resetting it, using the pairing utility, different USB ports for the dongle, putting the dongle closer. Nothing makes a difference. The only thing that makes it not stutter, is using 8k polling rate, or wired. 8k polling rate makes the mouse die really fast, and I don’t want to play wired for obvious reasons. What can I do? Any help appreciated.

Dear Razer Support,I am contacting you regarding an issue with a Razer Gold gift card that I received and attempted to use.I submitted the card for trade on a third-party platform, but the transaction failed with messages indicating that the card was “already used” or “already exists in the system.” I did not redeem this card myself before submitting it.To properly understand what happened, I kindly request your assistance in verifying the status of this code.Please help me with the following information:The exact date and time the code was redeemedThe region or account it was redeemed onWhether the code had already been used prior to my submissionHere are the details for your reference:Card Code: [removed by moderator] Approximate submission time: May/ 01/2026 03:12PM Issue: Reported as “used” or “invalid” during tradeI would appreciate a clear verification of the redemption history, as this will he

Hey guys any links to buy replacement for the arm rest don’t have the bracket so I need the whole assembly. This chair was giving by my brother and he doesn’t have the receipt for it so don’t think it will still be under warranty I’m happy to buy it just need to know where to buy thank you 

Looking for a replacement PN or source for this keyboard on my RZ09-0310. The K key didn’t work when depressed and then I lost the keycap (but the keycap wasn’t the issue here).

My Freyja doesn’t work at all . What should I do. Now I do know why it got bad reviews, when it works , it’s very nice and fun but when it doesn’t there are nothing that you can do . I actually bought the kraken v4 pro , wolverine v3 pro and atlas mousepad just to feel sensa haptics and immersive . I guess I might return everything and go back to my Asus ROG 😢

Is it not possible to edit multiple delays at one time in the macro module? Why can’t you paste numbers? Manually having to type everything and not being able to edit multiple delays in one go is backward from previous Synapse versions.

Hey everyone,Just got my Razer BlackWidow V3 Halo Infinite Edition and I love it, but I noticed something odd. The UNSC logo on the Esc key does not light up at all, even though the rest of the keyboard's RGB lighting is working fine. Every other key is lit, but the Esc key stays completely dark.To be more specific, the RGB lighting at the base of the Esc key works fine. The glow around the bottom of the key is there like all the others. It's just the UNSC logo itself that doesn't light up.I'm wondering:_Is this intentional by design? (i.e., is the UNSC Esc keycap opaque and not meant to be backlit?)_Or is this a defect/hardware issue I should look into?I haven't seen this clearly addressed anywhere in the product documentation. Has anyone else with this keyboard noticed the same thing? Would love to know if this is normal before I consider reaching out to Razer Support.Thanks in advance,

When you guys answer to anybody one time per 24/h its not helpfull you know?? ( ;

Hey I was wondering if anyone has the same problem, i can't really hear footsteps on Fortnite unless they are really really close. I feel like the gunshots and other sounds (my own footsteps for example) are taking over on this headset.Settings on Razer Synapse are:SOUND:THX spatial audio Game + Fortnite set to game.ENHANCEMENT:Everything turned off.Headset: Razer Blackshark V2 Gaming Headset + USB Mic Enhancer - PC - ZwartI have been trying to use some costum settings but tbh I don't know what i'm doing with that, also tryed to copy someones settings but didnt really help.Any help is really appreciated :)  

Is there no compatibility between Streamer companion app and Kraken kitty V3 pro?I’ve already connected the app to my Twitch account, but I can’t seem to find my headset amongst the models available for configuration of alerts.

I don't have my own Facebook email on my phone I forgot my password and I can't get my verification code, the primary email I use is [removed by moderator] not the one I logged in with. I'm new here at Razer.

so just like my title suggested i am a big razer fan. I have keyboard, mouse ( which i am on my 2) and headphones.Before i had thios razer barracuda ones i had the razer kraken lite two times, both times both broke exactly on the same spot. Now i bought the razer barracuda like 3 months ago AND THEY ALREADY BROKE on 2 different places despite i am super careful! i have a support for them. I love this brand but this is the last time i buy from u guys. 90 euros can´t break this easily. Beside this problem, since day one they sometimes have a sound glich which is super annoying.  

Hello,I am experiencing a persistent issue with my Razer BlackShark V2 HyperSpeed. The USB-C dongle's LED is blinking continuously, and it fails to establish a wireless connection despite trying all USB ports and using the extension cable. The headset only works via wired mode.Additionally, I am unable to register my product as the system returns an 'Unrecognized Serial Number' error for the code on the box. I have the purchase invoice dated 28.04.2026. Please assist with both the dongle connectivity and the registration error.Thank you.

Hi, I purchased my Blackshark v2x. There was no activation code in the box of the headset. Is it possible to get a new activation code through Razer support team? I’m looking forward to hearing from you soon. Thank you

Hi, sorry for the problems. I have one with the two-step verification process because I don't receive any message on my phone, and it's strange because I've never had problems with two-step verification before.Does anybody know the reason for the problem?Thank you in advance

Hello. I want to reset my 2 step authentication and backup codes since its been a long time since ive set them and have already forget them. Since then, I don't know when i deleted my authenticator app but once I installed it again my razer account was not there. how can i reset my 2SA

Hello,Razer Synapse (which I use for my Basilisk V3 Pro) is creating a phantom Xbox 360 controller on macOS, causing issues and interruptions within games and software as it sometimes takes priority over real controllers.(Location of screenshot: System Settings > Game Controllers)I have tried erasing the controller, but it reappears instantly as long as Synapse is open.I have also tried submitting a ticket to Razer support, but the log collection stage doesn’t work, with the launch app button having an invalid address (likely due to it expecting a Windows OS)

Having issues using Hammerhead v3 hyperspeed and THX Spatial Audio app. When Hammerhead is selected in THX app there is no audio and my music keeps skipping tracks. No issue with using without THX Spatial Audio App. No issues using Nommo v2, Clio or Kraken v3 pro in THX Spatial Audio App. Anyone else get this? Do I need to report? Looking to see if someone has this working right now. Thanks!

Hello Razer Support,I’m contacting you here because the regular Keyboard Support form does not accept my serial number.  My device is a Razer Huntsman V3 Pro Tenkeyless .The keyboard powers on and shows RGB lighting, and the volume wheel + media buttons work normally.  However, none of the standard keys (letters/numbers) respond at all.  I have already:- Installed the latest firmware (v1.04.00)- Reinstalled Synapse 4- Tried full reset (Esc + Caps + Space)- Tested on multiple USB ports and PCsNothing helped, and the issue persists. It seems the keyboard is stuck in analog input or bootloader mode.  Could you please help me by sending the **Bootloader Recovery Tool** or a manual firmware reflash utility to restore the keyboard?My serial number: PM2234H12345678  Firmware version: 1.04.00  Windows 11 

Hello. Dear support, I have a Razer Kaira Pro headset for Xbox White. The earpiece is broken and cracked. Is this damage covered by the manufacturer's limited warranty? I've attached a photo.  

Hello, my name is Daniil and I received headphones blackshark v2 x as a gift last year. For personal reasons, I decided to activate them only now. There was no activation code included in the package, and the website shows a notification that the product is already activated. I am the only user after the purchase. What should I do in this case?

Hello there,I have started to notice more and more that some of my keys on my keyboard are sometimes unresponsive or having input delay. For example when I was typing this text I had to press my “s” key many times(4-6times) until it got recognized. I having this issue with several keys like : S,R,M,N and Spacebar. I have tried to switch the USB ports, hard reset, reinstall drivers and also completely uninstall Razer Synapse. Nothing seems to work. I have got my keyboard one month ago. And I started doing this starting this month, with R being the first key starting to be unresponsive and other keys followed afterwards. If there is someone who knows some tips to try to fix this issue, I would be very grateful. I have my keyboard under warranty so in the worst case I can (hopefully) get new one. 

My transceiver stopped working and I need a replacement. I’ve seen other threads where people mentioned buying a replacement, but it seems it’s out of stock at the moment. The page I found: https://www.razer.com/eu-en/replacement-parts-audio/razer-barracuda-series-usb-wireless-transceiver/RC30-03780100-R3M1 . I believe I still have the razor elite coverage on the headset. Am I able to request a new dongle through this? Thank you for any help