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Razer Support

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  • 38,877 Threads
  • 56,425 Replies

38877 Threads

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technoLaserLemonalley565
posted in Razer Support

Shipping to Mexico

Hi, its my firt time trying to buy something at razer , i live in México (México city) but i dont know how to set the shipping adress to Mexico can somebody help me ? Thanks

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3 years ago
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technoLaserLemonalley565
posted in Razer Support

Shipping to Mexico

HI, i live in Mexico but i dont know how to set the shipping adress to Mexico can somebody help me :) ?

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3 years ago
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technoLaserLemonalley565
posted in Razer Support

Shipping to México

Hi, its my first time trying to buy a razer product , i live in México but i dont know how to set the shipping to Mexico can somebody explain me how to do it ?

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3 years ago
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thimsj
posted in Razer Support

Razer Blade 15 Base 1660ti Fans

Does anyone know what one of the two fans inside this model is the CPU fan and which is the GPU fan? I need to replace the right side fan (looking at the inside, if you're sitting looking at the screen it'd be the left side) it's the one nearest the ethernet port. Joel

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3 years ago
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soloCopperPenny665
posted in Razer Support

Razer Mamba Tournament Edition USB not working

Hello, my razer mamba TE's usb isn't working properly. When connected, it disconnects and connects rapidly. Any solutions available?

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3 years ago
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castBeauBluebiz695
posted in Razer Support

7.1 surround sound not listed in playback devices

As I said in the title..

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3 years ago
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webCoralRedgreat445
posted in Razer Support

F1 key changing colour - Linux and Windows - Razer Blade 2019

Hi, Question is in the title, this morning my F1 key is randomly changing colour. This happens in both Windows and Linux, so I'm assuming it can't be a software issue. As such I'm not sure where to begin troubleshooting this. Any help is appreciated.

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3 years ago
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Eisenhorn84
posted in Razer Support

Firefly flickering frequently in Synapse 3.0

I'm using choma spectrum cycling on a Blackwidow, Firefly, and Deathadder V2 through Synapse 3.0. Like many users reported, the Firefly flickers frequently (most often when it reaches blue). I saw that some "fixes" say that Synapse 2.0 makes it go away, but Deathadder V2 doesn't get detected in 2.0. Does anyone know how to fix this? Either for Firefly to stop flickering in 3.0 or for Deathadder V2 to be recognised in 2.0.

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3 years ago
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89048460693
posted in Razer Support

no product key included

I had a drink 2 years ago, there was no product key in the kit and now I can not activate the 7.1 Surround sound program

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3 years ago
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CeramicTrauma
posted in Razer Support

Deathadder Elite randomly disconnecting

Hi, I have a Deathadder Elite that has been disconnecting for no discernible reason. This started about a week ago. The lights on it turn off, and it is not being detected in Synapse anymore, but my keyboard still is. I have tried all the solutions I've seen online, such as using different USB ports, changing the power settings and re-installation of the mouse drivers. I've had this mouse for 2 years and this is the first time its given me any trouble. Any ideas for a solution? Thanks.

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3 years ago
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Bl4ckSunr1se
posted in Razer Support

razer blade 15 2018 poor performance ac syndicate

Hi, I'm really struggling getting AC Syndicate to run more or less smoothly on my blade 15. My Blade has the 1070 max q, 16 gb ram, i7, 1tb ssd. Even on lowest settings the game has huge framerate drops, with complete freezes. In task manager the 3D graph is at 100% whereas only about 4gb of the GPU are being used. The problem can't be with the specs of my machine, I think. Might there be some setting wrong? Or is the game just broken? I do not know whether this is related or not, but in windows settings my vram is only at 128mb. Any help would be greatly appreciated! thanks a lot

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3 years ago
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Aexxtrem
posted in Razer Support

Hello, i need help.

Hello guys, i've just bought a pair of "Razer Kraken" , and when i plugged inside of my PC, my Razer Synapse 2 stopped work. And i need Razer Synapse 2 for my Macro mouse " Razer Naga Chroma 2017 " . Is there any way i can put the headphones into Synapse 2? When i open sypanse 2 it looks like that.

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3 years ago
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thinkGoldenBrownup923
posted in Razer Support

Cant get a response

My product was sent for service around two weeks ago and now I have no clue where it is I have contacted the ones who received it and they said contact razer whom hasn't responded to my case update after 5 days and the online chat keeps coming back filled?? Don't know what else to do

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3 years ago
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LavenderPinklabretro374
posted in Razer Support

Connecting Kraken 7.1 V2 without USB to Synapse

Hello everyone, so eventually i bought myself a Kraken 7.1 V2 without a USB-connection and I tryied to connect the headset to Razer Synapse, but it won't work. I pluged the headset in 2 different ports (Mic/Audio) and it won't recognize the headset as the Kraken. Would appreciate a guide/any help from you guys! Thanks a lot.

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3 years ago
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bestDIAMONDBistre774
posted in Razer Support

Driver_power_state_failure

Dear Team, I recently purchased a razerblade 15 model ( GTX 1660Ti) version. It ran pretty smooth, until i installed adobe creative cloud on it. I wanted to switch from a macbook to a powerful windows laptop in my budget to help me with basic editing stuff i use for my vlogs. I got driver incompatibility messages with adobe preimier pro and based on recommendations switched to studio ready nVIDIA drivers. Since then i am getting random BSOD errors with DRIVER_POWER_STATE_FAILURE even when the adobe suite is not running. I have reset the system in order to recover from the frequent crashing, but now, i even got BSOD error twice with the factory version of NVIDIA driver and without ADOBE installed. With these frequent crashing, this laptop is pretty much useless to me. I can ignore the faulty chroma studio effect which stops working randomly and at times doesn't turn off even after the laptop goes to sleep. However the BSOD is more troublesome as i have to frequently backup my data (

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3 years ago
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_Darth
posted in Razer Support

Chroma lights keep going off

My lights for my keyboard and mouse keep going off. The only way I found to fix it is to go into task manager and quit every razer synapse process and re launch it. Keyboard: Huntsman Mouse: Mamba TE OS: Windows 10

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3 years ago
MrCharlet
MrCharletInsider Mini
posted in Razer Support

Razer Synape 2.0 Surround pro

Hi. I just reinstalling my Laptop and i was gonna reinstall every razer software that i use alot and i can't find download link for 2.0 Surround and it just have 3.0 surround on web. so where i can find the link for that 2.0 surround?? i don't wanna buy the new headphone for the code my old one still good condition

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MrCharlet
3 years ago
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roadeverNewCar656
posted in Razer Support

Cortex disabled critical processes and services

After recently running Cortex, I can no longer sync my phone to the PC via bluetooth, run the screensaver, associate files with apps, and heaps more issues. How do I reinstate all the services and processes that Cortex has disabled, so I don't have to do a full Windows reinstall, along with 40+ games?

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3 years ago
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Kyel23
posted in Razer Support

How Do I Activate 7.1 Surround Sound On a Different Device?

I recently used the activation code on a laptop thinking I could use the 7.1 surround sound on any other devices with my account. What should I do to activate 7.1 surround sound on my pc?

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3 years ago
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Assassinator770
posted in Razer Support

Can't Send Giveaway Info To Razer On Twitter

I just got a DM message from Razer stating I won a giveaway and needed to provide them info. Unfortunately, I am not able to reply back to their DM on Twitter for unknown reasons and I feel like I won't be able to claim my prize due to this. If there's a way I can send the necessary info via email or PM, that would be amazing. Thanks in advance!

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3 years ago
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radioSmokyBlackOPAL840
posted in Razer Support

RBS (early 2019) + Core X (Radeon VII) = Code 12

I have spent roughly 7 hours digging through forums trying to find an answer to this, I just got a brand new Core X to pair with my Razer Blade Stealth (early 2019) and I cannot for the life of me get the eGPU to load up and let me use the GPU. I have removed the AMD drivers with DDU, reinstalling from Adrenaline, I removed that with DDU and tried to let Windows Update find the latest drivers, and still Code 12. I am running on Windows 10 (2004 Build 19041.388). Radeon VII (Driver version: 26.20.12028.2) Core X I am at my wits end, I don't know what else to try. I tried multiple thunderbolt 3 cables, I've tried re-seating the GPU. I've powercycled everything numerous times. I even completely reset my device and installed the latest version of Windows 10. I see people mentioning uninstalling an update ending in 5384 but I do not have that update listed. Is this the fate of AMD GPU's with the Core X? Based on my findings, looks like people have been fighting AMD GPU's for years and y

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3 years ago
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ventureDarkSiennatalk216
posted in Razer Support

Can't choose an output device on Razer Kraken TE 7.1 surround sound app

I just recently bought the Kraken TE and while setting this up, I can't go through with choosing the output device. It's just greyed out as shown in the ss. I'm using windows 7 and also tried applying updates, but still won't work. pls help, thanks!

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3 years ago
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Falcormoor
posted in Razer Support

Can’t get 7.1 surround sound to work

I have it installed and the product code registered, it came with my kraken headset. However it says I need to select “speakers (7.1 surround sound) as my default playback device, but that’s not an option and I can’t find it or enable it anywhere. The application doesn’t seem to have generated it at all. I’ve searched a lot for a fix but I can’t find anything. Any clue how to solve this?

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3 years ago
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o0LOVE0o
posted in Razer Support

Razer Synapse Performance mode

Hello, I have a Razer Blade 15 with an RTX 2070 240Hz. i have issues with the performance mode; it won't let me control the fan speed it says. To use Performance modes, your system must be plugged into a power outlet. But when i plug-in power, nothing happens. It still the same thing nothin changes. I have tried uninstalling the application and reinstall, but nothing changes it still have the same issue, and this is affecting me a lot my laptop gets very hot, and it is uncomfortable to type on.

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3 years ago
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brepi
posted in Razer Support

Chroma reaction lighting stops working

After a few hours of using the ripple effect, the effect will just stop working, but pressing the fn key will still do the effect, so the lights arent broken. the same happens with the reactive effect. i have to repair the razer synapse software in order for it to work again. all other lighting effects work, but the ones that take your keyboard key input dont razer hunstman tournament edition

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3 years ago

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