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Razer Support

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  • 31,295 Threads
  • 44,965 Replies

31295 Threads

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fastDarkPastelGreen410Insider Mini
asked in Razer Support

Mic not detected while connecting my headphone

I have connected my Razer BlackShark V2 X using the 3.5mm port and i can hear the sounds through the headphone but the headset mic is not being used and instead laptop mic is being used.

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16 minutes ago
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canzosisInsider Mini
asked in Razer Support

Razer Cortex Delayed Black Screen

I’ve seen this issue throughout the forums with different releases, but this is my specific black screen issue. The app opens like this, with a black frame that extends to my entire monitor, and when I click on the app, it turns fully black. I love Cortex, but I will be uninstalling until there is a fix. I tried uninstalling and reinstalling the app twice. I am on Windows 11. Sure would love for this to work! 

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39 minutes ago
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mukimi9Insider Mini
asked in Razer Support

where is Rapid trigger settings for Huntsman analog mini?

I cant find Rapid trigger settings for Huntsman analog mini Other key settings are fine, it worksI updated synapse but still I cant find it.Also I tried to reinstall that synapse3.And some people got this rapid trigger problem too, I saw those people in twitter and some youtube commentsWhat should I do next? 

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1 hour ago
el3mentry
el3mentryInsider Mini
asked in Razer Support

Razer Synapse causing my PC to crash when a game opens.

I have two Razer products - Razer Huntsman Keyboard, Razer Blackshark V2. So, I need Razer Synapse installed for the product drivers that comes with it.Everything works as usual, but when I open a game, withing a couple of minutes my PC crashes. First, the signal stops going to the monitor, then every application stops responding and then it stays like that.After restart, I open the game again but this time, I keep on playing and nothing happens.The way I deduced that, Synapse was causing this was by uninstalling it. After the removal of Synapse, I tried opening and playing different games for 3 days and my PC did not crash once.How do I fix this issue?OS: Windows 11

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2 hours ago
rzvm21
rzvm21Insider Mini
posted in Razer Support

Razer Basilisk X Hyperspeed 2.4GHz dongle does not working

Hello, I have problems with 2.4GHz dongle, it does not see the mouse and the pair is not making. The mouse is NOT visible also in Razer Synapse 3 when is set to 2.4GHz, only when is set on Bluetooth.The mouse is working on Bluetooth mode (but is a bit slowly).I mention that I updated the drivers, restarted the laptop, updated Windows, reinstalled Razer Synapse 3 and the problem persists, the mouse is working only on Bluetooth mode, with 2.4GHz the mouse is not visible and is not connecting to the dongle.

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flowgeoVividAmber286
2 hours ago
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livinglandsInsider Mini
asked in Razer Support

Razer Blade 14 2022 - NVidia GPU and HDMI out stopped working

I’m on a Razer Blade 14 that had to be serviced last year because it refused to start. After I got it back from servicing, I was only using the laptop for work, and not gaming, linked to a Prism+ monitor. Played Diablo IV yesterday and today the HDMI out stopped working. I looked at the Device Manager and the NVidia card had a message that it was blocked by Windows because of an error. Tried starting the NVidia Control Panel but it completely did not start so I uninstalled the drivers and reinstalled as instructed by most articles online. Also updated the AMD and Intel drivers. After all that, Device Manager still does not detect the NVidia GPU and the NVidia Control Panel still doesn’t start:  Does this mean that something has happened to the GPU? Diablo IV ran hot but I had the laptop on a cooling stand… Any help would be really appreciated as the laptop is out of warranty. Really frustrated that I bought a gaming laptop and haven’t really been able to game with it because of replace

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2 hours ago
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byteNeonGreen571Insider Mini
asked in Razer Support

Update 24th April Synapse 3.0 NUKED the Barracuda Pro

The options for THX, movie, music or game modes, and individual apps are not possible anymore! got removed in synapse 3.0 from the Barracuda Pro after this new update even, but the Nari Ultimate still works. But this update nuked the Barracuda Pro. This is «unaceptable please effing fix this. I bouyght this for the ANC but i will refund fast if no fix. Roll back is not even an option because you need conection and no matter the synapse version you install it always updates to the current one.

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2 hours ago
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malion_09Insider Mini
asked in Razer Support

RIPSAW HD not being recognized as a video device for OBS

It appears that many people have been asking similar questions.I'm doing this time and I've encountered the problem too.However, I have not been able to find any solutions to this problem.All I can find is a message saying that they will provide support and that I should contact them.I would also like your support, how do I wait?

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2 hours ago
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vayzennnInsider Mini
asked in Razer Support

my bracuda x 2021 keeps disconnecting while im using it what should i do

the headphones keep beeping and then proceed to disconnect and I have to click on the on button for it to reconnect again after some time it will disconnect again while I'm using it

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3 hours ago
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autoPerubay763Insider Mini
asked in Razer Support

Razer Blackshark V2 Pro (2023) static while streaming on discord

Hello, I’m experiencing an issue with my new Blackshark V2 Pro 2023 model. I purchased and received it less than a week ago, made sure to apply all updates to both the headset and attached USB dongle, and am experiencing the following issue: Whenever I am streaming (game/show/movie/anything) in Discord, whoever is viewing the stream hears a buzz in the background. I quickly plugged in my old headset (non Razer, wired headset+mic) and the stream is no longer buzzing. My Windows is fully updated, the Razer headset is set as my default mic in windows, etc. I can’t think of any reason as to why the headset would be affecting stream audio. I have even tried muting my mic during stream. Also, the static/buzzing sound does not happen during regular voice calls in discord. I’ve also tested several other calling apps (teams, regular phone calls, etc) and have no audio issues. I have not tried streaming video on any other platform as I don’t really have another platform to test on. I’m not sure

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4 hours ago
rushOrchidALEXANDRITE271
rushOrchidALEXANDRITE271Insider Mini
asked in Razer Support

Razer 15 Base model some keys not working

Hello,I have Razer laptop Blade 15 base 2021 model RZ09-03519. Various keys stopped working. Uninstalling the Windows 10 keyboard drivers and reinstalling didn't work. I replaced the keyboard/palmrest assembly and all keys worked but keyboard illumination didn't. 2 days later illumination works but now 4 other keys aren't working. It's obviously a software issue ( no viruses found using Norton scan). Device Manager shows 2 identical HID keyboards even though no external keyboard is connected.  Looks like the previous keyboard wasn't faulty at all. Windows is updated and Synapse says this ensures Razer drivers are up to date. Keyboard settings in Windows are correct and Win keyboard troubleshooting finds no errors. I find Synapse 3 about as easy to use as a Chinese instruction manual. I would be very grateful for some advice on how to fix the problem.  An external USB keyboard and MS virtual keyboard both work correctly.

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rushOrchidALEXANDRITE271
5 hours ago
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classicCrimsonRed585Insider Mini
asked in Razer Support

Analog sticks spareparts for Wolverine Ultimate and Raju

Hi, I need some help! Do you know where I can find replacement parts for the Razer Wolverine Ultimate sticks? I also have the Raju controller, and I can't imagine throwing away perfectly good gamepads just because they have worn out sticks...Thanks for the help

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5 hours ago
Linenpolyfuture855
Linenpolyfuture855Insider Mini
asked in Razer Support

Razer Kishi V2 not detected

I’m kind of perplexed about what to do next. My situation is as follows :My fiancee and I have the same phone (LG Velvet 5G) on Android 13. My Razer Kishi V2 would work on hers but won’t on mine. It had before I factory reset it.• Observation: when connecting on my fiancee’s phone. The text would appear on the bottom of the screen and says “Keyboard has been connected”. This would not appear on mine.• I’ve looked at my usb connector for anything that would obstruct or for any damage. Nothing.• I’ve looked at some forums saying that I should enable certain developer options. USB debugging, for example. As it has no relation to the problem at hand.• I thought maybe it was an issue with my phone's compatibility with the USB OTG. From what I understand, this option is present in pretty much all newer phones.• I thought maybe I should update the firmware of the Kishi (I mean since everything fails so far). Unfortunately, I can’t. The Kishi app is not available on my phone. Nowhere to be fou

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5 hours ago
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MiszowskiInsider Mini
asked in Razer Support

Problem with Black Shark v2 pro

Hey i just bought this headset and i have a problem with bluetooth connectivity and they won’t show up on my mac nor my iphone. They’re brand new and i i i just brought them home from store

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M
8 hours ago
Gavris07
Gavris07Insider Mini
asked in Razer Support

Razer Pro Click bluetooth not working

The mouse is no longer detected on any devices, the pairing indicator on the mouse works as expected, the wired and WiFi connection also work fine, the mouse firmware is the latest

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Gavris07
8 hours ago
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Napalmo0Insider Mini
asked in Razer Support

Razer Blackwidow V3 Pro keys double typing

Hello,Recently some keys (random) are double typing, which is very frustrating.I already did a firmware update, reset my keyboard to the default settings, check Windows keyboard settings, cleaned the keyboard.Nothing seems to work.Is there any solution to fix this? Thank you in advance. 

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T
9 hours ago
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HOONIGAN08Insider Mini
asked in Razer Support

Basilisk V3 Pro dongle not working

The only way my mouse working is if it is plugged in to USB. Firmware and all that is up to date. I have tried to use on 2 different PC’s with the same issue.I have been trying get ahold of anyone with Razer support but it is impossible to submit any kind of request/ticket, no way to live chat and no phone number that I can find. This is very frustrating.

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FiszPL
Vanguard
9 hours ago
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BlazeFirebirdInsider Mini
asked in Razer Support

Viper Ultimate not working wirreless

I have a Viper Ultimate and it has stopped working wirelessly. it functions perfectly when plugged in, but the dongle doesn’t do anythingI tried the firmware installer and the pairing assistant but neither even finish their process. if anyone knows what the issue is or what possible fixes could be please let me know

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FiszPL
Vanguard
10 hours ago
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teddypickleInsider Mini
asked in Razer Support

Can i cut my Gigantus V2?

My Gigantus V2 arrived today and it is 2-3cm to wide for my desk. Instead of returning, would it be alright to cut it to size because I really like the mat and would much prefer to keep it.

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FiszPL
Vanguard
10 hours ago
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Hailee619Insider Mini
asked in Razer Support

Transaction Unsuccessful, but still got debited

I used my PayPal in purchasing razer gold, I received an email saying the transaction was unsuccessful but I still got debited and haven’t received the refund yet. I need help.  

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13 hours ago
Corky158e
Corky158eInsider Mini
asked in Razer Support

Basilisk v3 Pro + Mouse Dock Pro + macOS 13.4: Basilisk doesn't connect to dock

Turn on Basilisk v3 Pro to 2.4 Connect Mouse Dock Pro to Mac via USB-A to USB-C adapterMac does not see the mouse. Same mouse works fine if I use the included 2.4 dongle and same USB adapter. Has anyone else experienced this?

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Corky158e
14 hours ago
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KitsuneeiInsider Mini
asked in Razer Support

Problem signature THXService.exe

Hi i’ve recently run into some audio issues when using Discord overlay or streaming on there. I was told that in my DxDiag, I had a thx error that could be causing my audio disconnections when I’m using Discord. I’m using the Razer Kraken Kitty headset. This issue has never happened on my laptop before. I got a pc about a few weeks before it started happening. **It happens specifically when I’m streaming my screen or using discord overlay**  I would like to keep using discord overlay because of its convenience. Things I’ve tried:1. I’ve contacted discord and we went back and forth for 2 weeks and haven’t found a solution. 2. Reinstalled Discord and made sure to delete their appdata/ localappdata folders.3. Tweaked around with the Discord/ windows sound settings.4. Did a file check and fixed corrupted files.5. Uninstalled Razer Synapse and all of its folders that had “Razer” as its title.6. Tried windowed/ borderless/ full screen options in games.7. I’ve factory reset my pc and went fro

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Razer.Zionzedd
Razer Support
14 hours ago
RugerGames
RugerGamesInsider Mini
asked in Razer Support

i uninstalled chroma connect and now sound normalization wont turn off

i was having issues with my chroma lights turn off so i always have to restart my razer synapse i was thinking uninstalling chroma connect might help so i did unfortunately it made more issues my headset sounds like it has sound normalization on even though i have it turned off i have a razer nari ultimate please help this is painful i do not enjoy using this headset

0
RugerGames
14 hours ago
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rspadgettInsider Mini
asked in Razer Support

Redeem a $20 Razer Gold Card

I have a $20 Razer Gold card as a gift, I have an account but I can not figure out how to redeem the cardAny help?

1
RacingGreencoollab266
16 hours ago
RizeCaprie.TV
RizeCaprie.TVInsider Mini
posted in Razer Support

Razer Kiyo RZ19-0232

It shows it has an update, but I go to update it and it says contact support. When was the last update for this device and how do I update it. It is running version 1.0.1 but it says something about 2.3.2 which almost seems like the actual software not the update software for the camera. I have not used this camera in a long time. I upgraded to the Pro version but wanted to use it as a handcam. Am I just slow or what?

12
E
18 hours ago

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