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  • 42,150 Threads
  • 60,490 Replies
42150 Threads
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_.TiGeR._Insider Mini
asked in Razer Support
Production plan for any of the following keyboards models with ES Layout [Spanish]

Hi,I am contacting you to know if there is a production plan for any of the following keyboards models with ES Layout [Spanish]:- Razer Huntsman V2 - Linear Optical Red Switch.- Razer BlackWidow V4 Pro - Razer Yellow Switch or Razer Orange Switch.- Razer BlackWidow V4 - Razer Yellow Switch.Thank you for your attention.Best regards,Diego

1
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1 day ago
JETFlatterytech625
JETFlatterytech625Insider Mini
asked in Razer Support
Native resolution PAW3399DM-T4QU

Well the  PAW3399DM-T4QU it is the sensor of razer viper 8khz, whats the native resolution of dpi of this mouse? i mean the physical resolution where the mouse doesn't make interpolation to do a digital one.

2
JETFlatterytech625
1 day ago
F
firstLincolnGreenx997Insider Mini
asked in Razer Support
THX SPATIAL AUDIO ACTIVATION CODE NOT WORKING

Hello I have a couple of codes but none of them work to active my razer thx audio, please help me resolve this problem, actually I even bought new headset to get a new code but that doesn’t work either.

1
FiszPL
Vanguard
1 day ago
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ejuandedios77Insider Mini
asked in Razer Support
MY BASILISK V3 PRO MOUSE IS RED AND DOES NOT WORK

 

1
FiszPL
Vanguard
1 day ago
coolcafeTurquoise934
coolcafeTurquoise934Insider Mini
posted in Razer Support
Cards was mistakenly scratched, so 2 last digit pins scratched off

Cards was mistakenly scratched, so 2 last digit pins scratched off

6
FiszPL
Vanguard
1 day ago
1
18451559589Insider Mini
posted in Razer Support
黑神话

The activation code for the Black Myth Goku Standard Edition that I bought on Razer shows that this code has been activated. Please do not reuse it! What should I do?

0
1
1 day ago
TiddyLickr7
TiddyLickr7Insider Mini
asked in Razer Support
Kraken v3 pro USB Dongle broke

I'm in a bit of a predicament. Some time ago, the dongle for my headset broke and I've been unable to find any replacement parts on the Razer store. I've reached out to support multiple times, but all they suggest is to periodically check the store. It's been almost six months now and the dongle still hasn't appeared. This is becoming a serious problem. Customers shouldn't have to endure such a lengthy wait for a replacement without any assistance from the support team. Is there anyone out there who can lend a hand?

2
R
1 day ago
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sacdenoeufInsider Mini
asked in Razer Support
Why there is no USB Dongle for the Kraken v3 Pro

Hello, I wonder why you don’t sell the USB dongle for the Kraken v3 it was still in sell earlier as i could read. Mine just broke and I wanted to buy a new one because I only used if for like 3 months! And it was a tough amount of money that i’m not able to use anymore! Please can someone do something for me ? i’m still under warranty too :/ 

2
R
1 day ago
LavenderWebfrontflow382
LavenderWebfrontflow382Insider Mini
asked in Razer Support
Where to buy a new Razer Kraken 3 Dongle

so i recently broke my usb dongle for my razor kraken v3 pro and as i was trying to buy a replacement, the website doesn’t have them.I don’t have proof of purchase because I bought them from best buy by trading in a pair i already had on my account. The account shows the pair i purchased as returned, but doesn't show my purchase of these headphones as their replacement. I really need the bluetooth feature on my headphones and can't afford to buy another pair right now. What can I do?

1
R
1 day ago
smartRaspberryDIAMOND300
smartRaspberryDIAMOND300Insider Mini
asked in Razer Support
Razer Kraken V3 Pro usb dongle stopped working

Hello. After updating the usb dongle of the Razer Kraken V3 Pro stopped working. My computer does not respond to the USB dongle at all. Has anyone encountered such a problem?

2
R
1 day ago
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ventureLavenderBlush830Insider Mini
asked in Razer Support
New Razer Blackwidow v4 typing repeating issue

All the keys are repeating sporadically when I type. Sometimes it has no response when depressed, such as the arrow keys or punctuation keys. I have to spend a lot of time checkingg the spelling and missing letters.If there is any typo here it is because I gogt fed uup on correction.

124
M
1 day ago
roaddirectWaterspout300
roaddirectWaterspout300Insider Mini
asked in Razer Support
Can i turn ANC off on kitty v2?

I love having ANC but I don’t want it on all the time. Is there a way to turn it off on the Kraken Kitty V2? Any help is appreciated!

0
roaddirectWaterspout300
1 day ago
titir2021
titir2021Insider Mini
asked in Razer Support
My hearing aids are only heard on the left side, what can I do?

My Raze Nari Essential headphones are only being heard on the left side, what can I do? There are no dents or broken cables, it just stopped working from one moment to the next.

2
titir2021
1 day ago
R
rid1waanInsider Mini
asked in Razer Support
Audio Broke!

I just installed Synapse because my friend had told me my audio was quite & i had it previously but when i just installled it now, it completely killed my audio, i can't hear anything at all & my mic activity also doesn't work. I then uninstalled synapse hoping that would do the trick however it didn't. Has this occured to anyone else & is there indeed a fix for this.I'm using the Razer Blackshark v2 X & i'm using Synapse 3.

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RCN_Djllama
Vanguard
1 day ago
ACraven1337
ACraven1337Insider Mini
posted in Razer Support
Macros suddenly releasing keys when macro ends!

does anyone know how to fix this?In synapse 3 i could make the macro press only down on say the W key, with no command to release it.then when the macro was complete, the key would remain pressed for me. but now with the new synapse Beta.  I do the same and have a macro press the W with no command to release, when the macro is complete, it automatically releases the key anyway.how do I set it like synapse 3 and keep that W pressed? I have had beta for over a month, and up until this week macros that command to hold a mouse key would continue to do so even after macro completion. But now all of a sudden with no changes made it is releasing the mouse keys as well!!!! And once again has screwed over literally dozens of macros, only with no workaround this time for the mouse keys!I but Beta on a second laptop, and it is also having the same way and releases everything when macro completes. the chat support has been literally bouncing me around for days, and have not gotten a single SHRED o

2
ACraven1337
1 day ago
rwvy13
rwvy13Insider Mini
posted in Razer Support
Razer Iskur X wobble

The chair has started to “wobble” when sitting in it. When it first started it was just a slight - lean on left arm rest, the chair would tilt a little to the left.It has progressed to: backwards, forwards and left side, even a slight weight shift and it will tilt several degrees.All screws are as tight as I can get without a drill, all parts are in visibly “like new” condition.The “wobble”/shift can be performed by hand as well with no weight on the chair. The visible shift is somewhere between the chair mount and the center gas cylinder but have been unable to find any fix

2
P
2 days ago
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easyCaputMortuumlink030Insider Mini
asked in Razer Support
Chroma Not Detecting Games

I recently upgraded to a Black Widow V4 Pro in addition to my previous Deathadder Elite. Unfortunately, it seems none of the synapse software (3 or New) recognizes any of my chroma enabled games when it previously did. I suspect this is due to upgrading to Windows 11, but I have been unable to find a solution. I have done the following:Uninstalled Synapse with Revo Uninstaller and removed all traces. Used the driver cleanup tool. Made sure Windows 11 “Dynamic Lighting” is disabled. Manually went through my device manager and removed all HID-related things regarding mice and keyboards. Tried reinstalling Synapse 3 (tried 2x) and New (Tried 2x). I have done reboots between these steps.At this point I’m at a loss regarding what to even try next. Plenty of things show in “Linked Games” but nothing is in my Chroma Apps. Is there anything else I can try?  

1
futuretechVegasGold774
2 days ago
kaerguard
kaerguard
asked in Razer Support
Razer Kraken v3 pro firmware updating notworking

I have tried to update the firmware on the dongle and it just starts and doesn’t move from 4% and the dongle won’t work after cancelling I have tried following 2 other threads with closing background applications but nothing has worked 

0
kaerguard
2 days ago
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SanQuakeInsider Mini
asked in Razer Support
My Razer Blackshark V2 PRO R6 Edition earpads

My left earpad is slowly coming off bit by bit. From the place where I live, I don’t know where I’ll get this. Please help me on fixing this issue with either a new earpad or if I can fix this one back into it. Thanks.

1
E
2 days ago
freshPumpkinsight609
freshPumpkinsight609Insider Mini
asked in Razer Support
Is my Blackshark V2 Pro Fake? How do I replace the earcups?

I’ve found a similar post to my issue, but since he got no replies and my issue is similar I’ll ask again. https://insider.razer.com/razer-support-45/can-t-replace-blackshark-v2-pro-ear-cushion-45618?tid=45618&fid=45 I bought the Blackshark V2 Pro back in December 2022, so I don’t think this is the 2023 model. It has gotten quite dirty and the usual scrubbing wouldn’t do the job so I decided to order a prying kit by iFixit, then let it soak while I enjoy my Sunday. I looked at the official thread by Razer on how to remove the ear cushions, tried to find the joints, guides, etc. that they advised me to do, but in the end the earcups just came off like this. Felt like they were super glued onto there. Now I’m sitting here frustrated, wasted 2 hours trying to understand the mechanisms, seeing if I did something wrong, browsing threads and trying to put them back on. I have no other option but to superglue them back on, and if I have any warranty that is voided I’m sure.  I see that th

3
E
2 days ago
D
dlj87Insider Mini
asked in Razer Support
Missing driver for Intel(R) Dynamic Tuning Technology Updater Component

Hello,I have a Razer Blade 16 2023 with 4090. I see a highlighted device called Intel(R) Dynamic Tuning Technology Updater Component which doesn’t have driver. I tried to open the device properties and press the update driver button, but system is unable to find one. Does anyone else have this problem? Can anyone share this driver (.inf and .sys related files)? 

13
znaipar
2 days ago
D
DarthZixInsider Mini
asked in Razer Support
Razer Naga Pro 12 Button Side Panel #3 Button Not Responding

I have had my Naga Pro for some time and haven’t had any issues until a few days ago, my #3 button on the 12-button panel stopped registering clicks. I have taken the panel off and cleaned the connection points and the button still lights up, but it doesn’t register any button presses.

0
D
2 days ago
greatcoastRoseVale880
greatcoastRoseVale880Insider Mini
posted in Razer Support
i cant access my old number and i cant remember my backup codes

i cant access my old number and i cant remember my backup codes

1
Razer.Aero
2 days ago
K
KlaeriipInsider Mini
asked in Razer Support
razer barracuda x 2022 activation code error

The activation code sent to my email does not work on the Razer Barracuda X 2022 model and because of this I cannot use the thx software and 7.1 speakers.

1
Razer.Aero
2 days ago
S
StarlightcoloursInsider Mini
asked in Razer Support
Laptop razer 15 battery replacement (bloated)

Hi, I have a laptop razer blade 15 which I purchase from SG. Now I am in Melbourne studying, and I just found out my laptop battery has bloated. How can i get a battery replacement from here? 

1
Razer.Aero
2 days ago

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