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Razer Support

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  • 38,250 Threads
  • 55,668 Replies

38250 Threads

V
visionAntiqueRuby332
posted in Razer Support

Devices not detected : synapse Version 3.7.1103110716 (date 20221108)

Hi, I'm facing an issue with my Razer devices. Since the last update was released, no more device is detected by Synapse (Keyboard, Mouse and Headset) I can see my devices in Windows, they are still working, but the setting is not applied as I can't see them in Synapse I have tried to repair Synapse but it didn't change anything. Does anyone have the same issue ? Bikou

31
Razer.Zionzedd
1 year ago
J
jesseinsfInsider
posted in Razer Support

Razer Synapse Restores after minimizing at startup

before and after reinstalling Synapse software (After the latest update), and after I sign in to my pc from a system startup or reboot, Synapse will show the splash screen and then minimize (which is to be expected). Then the main menu would restore in plain view (restore meaning as if it never minimized). I have it set to minimize at startup. Anyone have the same issue? And does anyone know a fix or work-around?

30
P
4 years ago
B
byteNeonGreen571Insider Mini
asked in Razer Support

Update 24th April Synapse 3.0 NUKED the Barracuda Pro

The options for THX, movie, music or game modes, and individual apps are not possible anymore! got removed in synapse 3.0 from the Barracuda Pro after this new update even, but the Nari Ultimate still works. But this update nuked the Barracuda Pro. This is «unaceptable please effing fix this. I bouyght this for the ANC but i will refund fast if no fix. Roll back is not even an option because you need conection and no matter the synapse version you install it always updates to the current one.

29
D
9 months ago
J
jackrabbit72380
posted in Razer Support

Razers new ARGB Controller? HOUSTON WE HAVE A PROBLEM!

Is it Possible to use 2 razer chroma argb controllers in synapse? I got 2 of them but I can't get synapse to recognize them both at the same time even when I try separate ports. I would have never expected this to be an issue. Anyone else having this issue? or does someone know a workaround?

29
Razer.Speedcr0ss
3 years ago
K
klave7Insider Mini
asked in Razer Support

Razer Kishi (USB-C) & iPhone 15

Are there any updates or plans on support for the new USB-C iPhones for the Razer Kishi (any version)?  Backbone has announced support via firmware update.  I’m hopeful we’ll get something similar for the Razer Kishi.

29
P
3 months ago
apa.minds
apa.mindsInsider Mini
asked in Razer Support

Barracuda Pro - synapse no longer saving any settings in Enhancement Tab

Synapse no longer saving my settings for Barracuda pro Enhancement tab Restart the computer and Audio Equaliser is back to default.In addition to that Base boost does not work at all.  Sound Normalisation does not work at all. Voice Clarity does not work at all. :(  

29
vistvan83
4 months ago
5
5t3in
posted in Razer Support

Razer Blade 15 webcam suddenly not found

Hello friends, The webcam of my razer blade suddenly stop working. Not found in the system. Windows indicates 0xA00F4244 <NoCamerasAreAttached> Thank you in advance for your help and sorry for my english.

29
J
4 years ago
A
Arberoth
posted in Razer Support

Electra V2 USB not recognized

Hello, The headset just stopped working and i keep getting an error whenever i plug it in that the USB device can't be recognized. I've tried plugging the device in multiple computers and it just doesn't work. I would like to mention that there is no physical damage on the device and i have already tried downloading the Electra v2 updater but can't proceed since the device is unrecognizable. I would like to know my options to fix this problem, if any. Looking forward to your reply and thank your for your time.

29
Razer.Speedcr0ss
3 years ago
directEggshellPERIDOT598
directEggshellPERIDOT598Insider Mini
asked in Razer Support

Razer Audio Mixer video freezes

Hello,since 6 month or so i had some really anoying problems with my audio mixer, when i watch videos (no matter where youtube, netflix, netflix app) the video freezes but the audio continues.After the latest Synapse update it got even worse. Now when i watch a video it freeses in the first 10 seconds, bevor i could watch for a few minutes. Only fix is relaoding the page.It also only occours  when there is a video, youtube music with out video runs fin for hours. But as soon as i turn on the video its starts buffering after some time but the audio keeps playing. Even when i let it play in the backgroung which is the most anoying part, since i can’t really hear my youtube playlists anymore. I’m sorry for any typos since english is not my first language.  

28
K
14 days ago
D
DroidGamesStudio
posted in Razer Support

Razer Nari Ultimate Disconnects After Playing a sound

Hello! I've been having this issue with my Razer Nair Ultimate that disconnects after I play a sound. This started after using them on a Teams call and they disconnected randomly in the middle of the call. Now I can't use them.

28
M
9 months ago
A
aerotechNewYorkPink485
posted in Razer Support

Kraken 2019 no 7.1 surround code

I bought a Kraken 2019 and registered it and i did not receive an activation code for 7.1 surround.

28
Razer.Speedcr0ss
3 years ago
RUBYsmartSlimyGreen957
RUBYsmartSlimyGreen957Insider Mini
asked in Razer Support

Razer Synapse Service Process.exe preventing windows shutdown and restart

I’m using Windows 11 and when I go to shutdown or restart my pc, I get a message saying “app preventing shutdown (or restart) of pc”. If I let it sit there for like 10-15 seconds longer, it’ll show an error with Razer Synapse Service Process.exe. I looked up the error and questionable sources say it’s the .NET framework in Windows except I have no other issues with any other game or application on my PC. I used the .NET framework repair tool as well as reinstalled the .NET framework. I also fully removed and reinstalled Razer Synapse 3 from my pc. This would fix the problem for 1-2 days then it the error would return when I tried to shutdown or restart the pc.I also ran sfc /scannow and CHKDSK with no visible problems. I can force shutdown or restart when this happens and there doesn’t seem to be an issue with the computer. Also Synapse 3 works no problem on the pc, only errors when trying to shutdown or restart. I’ve included an image of the error that pops up. Any help would be appre

28
P
13 days ago
P
Pearlsharpnexus770
posted in Razer Support

Can't Change Kiyo Settings in Synapse

HELP!!! This stupid alert box won't go away!! I click either option and NOTHING happens. I have uninstalled and reinstalled synapse twice, repaired synapse, uninstalled other camera software, and done multiple restarts. Nothing seems to work, and I just want to change the settings of my camera for my stream. Is there anyone who has a fix this is getting beyond frustrating!!

27
Razer.Speedcr0ss
3 years ago
YankeesBluebestplane787
YankeesBluebestplane787Insider Mini
asked in Razer Support

razer central is opening and closeing

it is stuck opening and closing heres a picture of what is happening its the exact same image every timeit happens like every 20 seconds or so  

27
C
1 year ago
RoseRedbitAPATITE642
RoseRedbitAPATITE642Insider Mini
posted in Razer Support

Battery Lasts few days with Basilisk X Hyperspeed Mouse

I've had a Basilisk X Hyperspeed for 15 months now. In the last 2 weeks or so, it feels like it is draining the battery super fast or at least the hardware thinks it is. I just put in a new Duracell AA a week ago, as the low battery message was appearing and 5 days later I got the same message. I put in another fresh battery yesterday and today the low battery message appeared again. I've tried the Razer support guidance about checking the firmware is up to date and that Windows (11 in my case) is up to date and they were already up to date. I usually connect using 2.4ghz wireless rather than bluetooth but when following the support procedure for checking firmware it said to connect via BT. When I did I noticed the PC telling me battery was at 13% despite only being put in the previous day. Anyone else experienced similar recently and have a resolution. Previously the battery had lasted months.

27
Flaxgeoheat362
18 days ago
S
SohamSShirodkar
posted in Razer Support

so my pc really lags

so few days ago i started to use razer cortex for running valorant in my pc and i started optimizing my pc but i didnt find it efficient enough so i went to delete it but after i deleted razer cortex my game became even laggier. my whole pc starts to lag even after my game is out of focus and it keeps lagging when the game starts. so is there anything wrong that i have done after uninstalling my software? i tried to reinstall the game and still it doesnt work. earlier before use or razer cortex i used to get around 20-25 fps and after the deletion i barely get 10 fps. pls help me with this problem.

27
Krissy-RCD
1 year ago
F
faibulousInsider Mini
asked in Razer Support

razer gold pending after successfull payment

My money as taken yet i didn't receive any razer gold, and its says pending yet my money was taken? This is not my first transaction, usually this never happens. How do i solve this please help. And that's a lot off money too

27
M
14 days ago
BuckAhRue
BuckAhRueInsider
asked in Razer Support

Basilisk V3 Non-Functioning & Blackwidow V3 (Halo Infinite Edition) Not Properly Lighting?

I want to update this forum by stating that on 7/26/2023 at aproximately 11:00 a.m., I turned my computer on for the first time of the day (I usually restart/shutdown about 5-8 times per day, I’d know because I grew up on Windows 95). I noticed that my mouse was non-responsive. It did not light up, nor register a cursor icon when fully booted into the Windows 11 Pro UI desktop environment. I seemed as though it wasn’t even receiving power via the USB 2.0 port (the I/O of a ASUS ROG Strix B660-A Gaming WiFi D4 motherboard)...And, Yes, my USB ports are all doing just dandy. Though I do ponder now, if Razer devices & software can damage your USB ports?So I restarted the computer via using the keyboard navigation/shortcuts. Once the computer restarted, the mouse lights were on, but the mouse did not function and there was still no cursor to be visible on-screen.I shutdown the computer. I unplugged the mouse. Turned the computer back on. Waited until Windows 11 Pro had fully booted into

27
BuckAhRue
15 days ago
M
merrywhetherInsider Mini
asked in Razer Support

Razer Kiyo made a noise and stopped working mid-use

I’d been using my Kiyo without issue for a long time. One time I was in a video call and it made a weird grinding noise and then went totally out of focus. I tried unplugging it and plugging it back in, and it reported available to my computer again, but once I selected it the ring light came on at a kind of pulse-y half brightness and then it  disappears from the cameras list. I tried letting it sit unplugged for a week and the problem still persists. Tried multiple computers, ports, etc. Normally my Razer accessories last forever. Is there anything I can do to get this functioning again?

27
Brickwall72
10 days ago
Riperrini
RiperriniInsider Mini
asked in Razer Support

Can't login to the 7.1 app

Everything was fine last night, today I boot up my pc and razer asks me to login, but it doesn’t let me even though I know my password.I tried resetting my password, reinstalling the app, restarting the internet but nothing has worked so far. Since I cant login with my Razer ID that means I cant use the 7.1 surround sound, which I have been using for years now so everything sounds weird.I’ve gotten 3 different errors so far:Server access unavailable. Please check your internet connection.then I got a weird “TEXT_ERROR_EMILY_503” errorand the third error just said try again later, now it keeps giving me the internet connection error. 

27
Z
2 months ago
V
verethragna69
posted in Razer Support

razer basilisk v3 pro dongle isnt working

a few days ago the dongle of my basilisk stop working, i mean the conection via bluetooth or cable usb are still working, but if i try to use the 2.4ghz dongle, nothing happen, the system and the app synapse 3 doenst recognize it

26
m3dium3
21 hours ago
A
autoconnectBone545
posted in Razer Support

Replacement Nari Ultimate Dongle

So i recently lost my nari dongle and need a replacement i checked the razer site Where to buy Razer replacement parts and accessories (Razer Nari Dongles, Basilisk Clutch, and more) and i couldnt find the dongle even listed there even though it says it in the description, i talked to support and they gave me the run around of its not in stock sorry but ive checked around on forums and no one else has been able to get them either I really just want to know if they actually even carry them i can wait for the new stock but if they dont even carry them im wasting my time, i dont really want to have to buy a new headset

26
Razer.Speedcr0ss
3 years ago
B
bobowyc90
posted in Razer Support

Synapse 3 deleted my profiles

As per topic, please help me to get back my chroma lighting andprofiles. after the newest update everything reset after the restart... I restarted again and still same issue.. What now? Update for most fixes: Settings> Apps & Features> Razer Synapse> Modify> Update All> Relog Synapse Acc

26
W
3 years ago
S
StrikerTheHedgefox
posted in Razer Support

Regretting my Kiyo purchase due to Exposure bug.

I am really regretting my Kiyo puchase, considering that the exposure keeps screwing up every time I use the camera, and in order to get it to work properly, I have to toggle auto-exposure on and off again just to keep things from being extremely dark and unusable. Please Razer, fix this. Apparently it's not even a new issue. Apparently it's an issue with Synapse or the official driver, as evidenced by this thread: https://www.reddit.com/r/razer/comments/gux2sa/i_believe_i_may_have_found_a_workaround_for_the/ Another thread of someone else having the same issue: https://www.reddit.com/r/razer/comments/e5s1d0/acknowledge_razer_kiyo_auto_exposure_issue/

26
Razer.Speedcr0ss
2 years ago
N
Neozgred
posted in Razer Support

Synapse 3 not reconizing devices under Windows 7.

A lot of people (me included) have problem with Synapse after last update. Devices are no longer visible in Synapse software, and it happen only on Windows 7 computers. Others: /synapse-not-reconizing-devices.46683/ /synapse-3-doesnt-detect-blackwidow-chroma-v2-and-mamba-elite-after-two-updates.46924/ /razer-huntsman-elite-not-showing-up-on-synapse-3.46837/

25
SphyreX
5 years ago

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