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  • 42,171 Threads
  • 60,510 Replies
42171 Threads
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cpoChiD
posted in Razer Support
Razer Tartarus V2 controller D-pad sticking / glitch

so while using the Tartarus V2, the d pad sticks and you keep moving in one direction till u press the same direction again. I know a lot of people have this problem while looking through the forums and the one solution is to delete razer synaps. but unfortunately I use a lot of razer products and that's the best way to match and customize RGB. so its either I deal with that annoying glitch and have cool colors and effects. or i delete synaps and don't deal with that glitch but now half my RGB features are useless. I was hoping to bring this back to the attention of the developers to see if u can make a small patch for synaps so the people who use the Tartarus can enjoy there gaming and RGB lights at the same time. Please and thank you.

490
A
2 years ago
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nyichiban
posted in Razer Support
Razer Blade Pro 2020 can't update Nvidia drivers

Can't update it and tech support has no clue how to get this fixed. It is going to be escalated. Let's see how long it takes to get this resolved.

475
L
2 years ago
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aaccensi
posted in Razer Support
Huntsman mini broke my windows

I just bought the huntsman mini which I totally love in terms of look and feel... but I'm returning it right away :( This is the 2nd time I buy a razer product and have to return it, both times the product had so much potential and both times seems like "lack of test" is the reason the product is barely usable, a real pitty cause I truly love the look and feel. Well, I go to the point. Got the keyboard yesterday and I wasn't able to use the "onboard" profiles, synapse lets me load them and all that but when I cycle trough them in the keyboard with synapse turned off they do not work (I always get the same "Spectrum cycling" lighning no mater what I loaded into the profile). So I headed to the support page for the keyboard and found that there is firmware update, I though "Great! this might fix the issue"... After installing the driver the keyboard FN combos were messed and the windows taskbar unusable, the FN combos were fixed once I launched again synapse but the windows taskbar is

384
M
2 years ago
dekades
dekadesCommunity Cowboy
posted in Razer Support
RazerCare Store Updates

Hey Insiders! Our RazerCare store is always adding new products online and we felt it was important to keep you in the loop with what and when things are available. We're working hard every day to make sure we're kept up to date with the needs of our customers and although we won't be able to fulfill every missing dongle or ear cushion, we'll make sure to keep this thread updated anytime there is something new in the shop. Currently our RazerCare store is only open to our US customers. We have no announcement regarding expanding to other regions, but you'll be the first to know. Visit our RazerCare store today. Who knows, you may finally find a replacement for that pesky piece you misplaced. * * * If you do not see your accessory or replacement part, it means the item is either out of stock or no longer available for sale. New Items in the Store 3/16/21 Razer Nari Ear Cooling Gel Cushions Razer Nommo Power Adapter Razer Nari USB Dongle Razer Black Shark V2 Pro USB Dongle Razer

324
S
1 year ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support
Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

After updating synapse, there are problems with enabling thx spatial audio. When I click on thx spatial audio or stereo, the sound does not change. 

299
visionFulvouspoly132
3 months ago
Razer.WolfPack
Razer.WolfPackInsider
posted in Razer Support
Introducing the Razer Support Board

Dear Insiders, Razer Insider has come a long way and we’d like to thank all that have supported us right from the start. We’ve grown in a crazy amount of time – we’ve celebrated hitting 500k fans middle of last year, and we’re now almost 750k subscribers strong. We’ve ran a crazy amount of stuff here, we’ve done monthly What’s In Your Bags, we’ve done some pretty cool giveaways from special in-game codes, to hardware, to even integrating zSilver rewards. Our staff members and growing list of community mods have been doing their best to ensure this little place stays fun and conducive for discussions. We’re hearing all the different feedback from our fans, and we agree we can do more. And we want to do more. Since the start of the year, we’ve taken a long hard look at Razer Insider on how we can do more to serve our community, and I’d like to detail a couple of changes we’ll be making, starting with one of the biggest changes (and a gradual one) that you’ll see. Ramping up on supp

163
N
5 years ago
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SemperParatus92Insider Mini
asked in Razer Support
System not receiving "Adequate Power"

I have a razor 15 base model and when I go to put my laptop into gaming mode, I am unable to because synapse is telling me that the laptop is receiving inadequate power which is stunting my performance. I have no every changed charging adapters and my laptop came with a 180W adapter. I also checked my battery life and it is at 96 percent, and have noticed zero swelling. I was wondering what I can do to fix this inorder to get the maximum performance out of my laptop.

161
E
1 month ago
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mprantlInsider Mini
posted in Razer Support
Razor Blade 15 Periodical Black Screen

Hello. I recently purchased a Razor Blade 15 RTX 2080 (*removed for security purposes). Now I have the problem that from time to time the screen gets black. Then I have to press the power button a few times so that I can log in again. Then I'm logged back into the system and can continue working from where the screen failed. Do you have a suggestion for a solution to this problem? Greetings, Manfred

133
Razer.Speedcr0ss
4 years ago
R
Ratarden
posted in Razer Support
Razer Nari Ultimate Dongle Replacement

I have had this headset for at least 2 years, It's worked fantastically the entire time right up until a few days ago when it stopped connecting. headset works fine with the cable connection, I've tried to use the various utilities to fix it and none them of worked so i went to look for a new dongle online and could find nothing, then i saw other posts of people with the same problem. Can anyone help with solving this issue.

126
T
1 month ago
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ventureLavenderBlush830Insider Mini
asked in Razer Support
New Razer Blackwidow v4 typing repeating issue

All the keys are repeating sporadically when I type. Sometimes it has no response when depressed, such as the arrow keys or punctuation keys. I have to spend a lot of time checkingg the spelling and missing letters.If there is any typo here it is because I gogt fed uup on correction.

124
M
2 days ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support
Razer Kraken Ultimate - THX Spatial audio no longer working

Just yesterday, my headset was working fine including spatial audio. However for some reason today spatial audio isn't even being seen as an audio output option. In Synapse, I can toggle the spatial audio setting on and off, but it does not work. On top of this, the light indicator on my headset next to the button that toggles spatial audio no longer lights up. I cant find any reason why it would have stopped working so suddenly. There used to be an audio output option called “THX Spatial (Synapse)”.  

119
R
1 month ago
Ashinari
AshinariInsider Mini
asked in Razer Support
Razer Nari Ultimate rapidly disconnecting

Having the same issue as many others here - Razer Nari Ultimate worked fine for a long time now all of a sudden is rapidly disconnecting/reconnecting on PC/PS5 - causing playback issues and of course forcing me to use 3.5mm jack - reached out on twitter troubleshooted everything from the recovery tool to having my case escalated to “advanced support” but its been 5 days without replyUSB ports work for anything else just the headset keeps cutting out and its infuriating - please assist as this is my third locale for support

117
CornellRedIVORYfirst720
1 month ago
Cody0866
Cody0866Insider Mini
asked in Razer Support
Huntsman V2 Analog repeating previously pressed keys

Hi there. I’m the owner of (so far) two Huntsman V2 Analogs. I fell for the marketing gimmick of the variable actuators, but that aside, I love them to bits. I use one, and my boyfriend uses another. My keyboard will, at seemingly random, repeat the last dozen keys or so that have been pressed in the last minute. The result is an infuriating situation where the keyboard will repeat windows key presses, enter keystrokes, alt-tab inputs (which makes games more interesting), grenade key (g) inputs (which makes games slightly more interesting), fire-mode selector (x) inputs (which makes games significantly more interesting), and spewing the last few seconds of conscious thoughts I’ve just typed a second time in an instant, trashing whatever sentence I’m trying to formulate. If that happens while I’m typing this, I’ll leave it in as an example.So it registers as actual inputs, so I immediately suspected hardware, or some kind of conflict. I haven’t noticed if the chroma lights respond to th

111
T
5 months ago
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BasedShady
posted in Razer Support
Razer devices constantly disconnecting and reconnecting

My razer devices disconnect and reconnect out of nowhere. When it starts this cycle of disconnects and reconnects, it usually happens for several minutes straight. This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use. My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2

107
kaption123
11 days ago
T
timarthyInsider Mini
asked in Razer Support
Razer Blade 16 Mini-LED local dimming

Razer please tell me this is a defective display or its how Mini LED technology implemented in this laptop and it's considered "normal".White objects on black that are smaller than 2cm turns grey. I recorded a video showing this problem.https://www.youtube.com/watch?v=IPL3ZBoIBrM

106
K
16 days ago
R
radiotalkSeaFoamGreen407
posted in Razer Support
Fan noise on Razer Blade 15 2020 - Base Model

Hi, I recently purchased a Razer Blade 15 Base Model, that I received yesterday (thank you Amazon). Very nice machine, but I have a problem. The fans are very often active. They are not at their maximum speed, but they trigger for minimal functions such as open web browser, go on youtube, etc... Even my old PC, much less powerful, didn't make any noise when I performed such tasks. The only time the fans stop is when I'm not doing anything. But you don't do nothing when you have a beast like that in your hands. The noise of the fans is exhausting in the long run, and I wish I could fix this problem. I checked the task manager and the CPU does not exceed 10%. I tried to change the fan speed manually with Razer Synapse, but it makes the situation worse. I also tried softwares like Notebook Fan Control, SpeedFan, etc... but nothing change. I contacted Razer customer service but they did not provide a solution. I specify that I did all the Windows updates, drivers (NVIDIA, Intel,...) and

90
Razer.Speedcr0ss
3 years ago
G
GoldenYellowPEARLever941
posted in Razer Support
Stuck on "The current settings on your camera is different from Razer Synapse."

I'm stuck with this popup when I try to run Synapse to change settings on my Razer Kiyo camera. Clicking either button does nothing and no other UI controls on the screen (e.g. Advanced Settings) do anything. Therefore I can't adjust my zoom or any other camera settings. Help please. Windows 10.

87
Razer.Speedcr0ss
3 years ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support
Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

I recently purchased the Razer Basilisk v3 Pro and the Mouse Dock Pro. I'm having issues with the dock when booting into Windows the dock stops working my mouse is not detected even if I turn off the mouse and on again. The only way I can make the dock work is to unplug the dock and plug it back in. I have to do this every time I boot my PC. I also get the issue when my PC goes to sleep. When waking the PC I get the same problem. I have updated the firmware of the mouse and dock. But, this has no effect. I have also repaired Synapse and have done a clean install. Does anyone else have this issue on Windows 11?

85
V
1 month ago
Clorix
ClorixInsider Mini
asked in Razer Support
Windows App Volume Control Not Working After Synapse Update

I have a BlackShark V2 SE that has been great up until Synapse updated today.  After the update, the audio is noticeably quieter even with the same EQ settings.  Additionally, trying to change the volume of Windows apps using Windows’ own audio mixer or a third-party mixer like EarTrumpet doesn’t work.  I can move the slider up and down but the volume doesn’t change, except when it gets to zero, then it gets muted.  I have Discord set up to attenuate sound when I or someone else speaks, which also doesn’t work as it relies on setting app volumes to do that.The only way I’ve been able to fix this is by disabling Audio Enhancements in Windows settings for the headset.  With it disabled, I can once again control app volume and Discord’s attenuation feature works.  However, I don’t get the benefits of any of the Synapse EQ settings or other features.I have tried the following:uninstalling Synapse uninstalling the device from Device Manager installing all Windows Updates updating all audio

83
M
1 month ago
D
Davidier
posted in Razer Support
Kraken Tournament Edition - THX Spatial Audio not working.

I've already chatted to a representative on support, and after everything he/she has offered to help with, nothing worked. I've tried every solution on the internet including his support, and he eventually said I should get a replacement since it was from Amazon... It arrived today and to no avail, THX is still not working. I've done everything in the book and looking for any advice, I've already tried restarting, reinstalling, plugging into another USB, resetting my PC, it just isn't working. It worked before and to be honest I really don't want to return them... Not after I experienced the difference between normal stereo & THX. I have Chrome and other Apps open that can use THX yet it's not displaying. EDIT: Also, none of the other equaliser options, voice clarity, sound normalisation works It works on other PCs, namely my laptop

79
Razer.Speedcr0ss
3 years ago
A
autoPerubay763Insider Mini
asked in Razer Support
Razer Blackshark V2 Pro (2023) static while streaming on discord

Hello, I’m experiencing an issue with my new Blackshark V2 Pro 2023 model. I purchased and received it less than a week ago, made sure to apply all updates to both the headset and attached USB dongle, and am experiencing the following issue: Whenever I am streaming (game/show/movie/anything) in Discord, whoever is viewing the stream hears a buzz in the background. I quickly plugged in my old headset (non Razer, wired headset+mic) and the stream is no longer buzzing. My Windows is fully updated, the Razer headset is set as my default mic in windows, etc. I can’t think of any reason as to why the headset would be affecting stream audio. I have even tried muting my mic during stream. Also, the static/buzzing sound does not happen during regular voice calls in discord. I’ve also tested several other calling apps (teams, regular phone calls, etc) and have no audio issues. I have not tried streaming video on any other platform as I don’t really have another platform to test on. I’m not sure

78
S
16 days ago
DrLakis
DrLakisInsider Mini
posted in Razer Support
Razer 17 Pro Black screen after 2004 Windows 10 update

Hello, After updating Windows 10 2004 version, it started to have a black screen. It still works (eg: if connected to a projector by HDMI). Model: Razer Blade 17 Pro 2080 MaxQ RZ09-03148 The drivers are updated. I already read some previous forums and tried to install the BIOS 1.04. Although since is for different models (RZ-09 03295 and RZ-09 03297), I cannot install the BIOS and the problem remains. Is there any BIOS update for my model? Any suggestions?

77
B
3 years ago
S
Sun_King_1992
posted in Razer Support
Razer Blade Pro 17 2020 No XMP profile?

Hi, I just received my Razer Blade Pro 17 (2020) yesterday and was seeking to upgrade the RAM. I installed my G.SKILL 32GB 3000MHz (16GB per stick) hoping to be able to go into the BIOS to use the XMP profile, however, I'm stuck with the ram running at the default speed of 2400MHz and no option for XMP shows up in the bios at this moment. For the specs via CPU-z, look no further https://valid.x86.fr/v4ca2q You'll see the XMP-2 profiles, but I can't access it in the BIOs. Can someone help? Thank you.

74
C
3 years ago
A
Anonymous
posted in Razer Support
Razer Huntsman Elite local profiles not saving to keyboard

As the title suggest, I'm having issues with saving profiles to the on-board memory. I'm using synapse 3 and dragging the profile to the memory card icon and making sure it is syncing. But once I change the profile using the FN + Menu key it just reverts back to default settings.

72
N
5 years ago
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bluewavesoverfuji
posted in Razer Support
Webcam not found Razer Blade 15 (2018)

Hi, I'm having issues with my webcam for a number of months now, I receive the <nocamerasareattached> message when trying to open the webcam in apps. Skype and other voip apps cannot find my webcam. I can also not find it listed under device manager settings in windows 10. Regards,

71
Razer.Speedcr0ss
4 years ago

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