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Razer Support

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  • 30,060 Threads
  • 43,299 Replies

30060 Threads

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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

so while using the Tartarus V2, the d pad sticks and you keep moving in one direction till u press the same direction again. I know a lot of people have this problem while looking through the forums and the one solution is to delete razer synaps. but unfortunately I use a lot of razer products and that's the best way to match and customize RGB. so its either I deal with that annoying glitch and have cool colors and effects. or i delete synaps and don't deal with that glitch but now half my RGB features are useless. I was hoping to bring this back to the attention of the developers to see if u can make a small patch for synaps so the people who use the Tartarus can enjoy there gaming and RGB lights at the same time. Please and thank you.

490
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6 months ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

Can't update it and tech support has no clue how to get this fixed. It is going to be escalated. Let's see how long it takes to get this resolved.

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1 year ago
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aaccensi
posted in Razer Support

Huntsman mini broke my windows

I just bought the huntsman mini which I totally love in terms of look and feel... but I'm returning it right away :( This is the 2nd time I buy a razer product and have to return it, both times the product had so much potential and both times seems like "lack of test" is the reason the product is barely usable, a real pitty cause I truly love the look and feel. Well, I go to the point. Got the keyboard yesterday and I wasn't able to use the "onboard" profiles, synapse lets me load them and all that but when I cycle trough them in the keyboard with synapse turned off they do not work (I always get the same "Spectrum cycling" lighning no mater what I loaded into the profile). So I headed to the support page for the keyboard and found that there is firmware update, I though "Great! this might fix the issue"... After installing the driver the keyboard FN combos were messed and the windows taskbar unusable, the FN combos were fixed once I launched again synapse but the windows taskbar is

384
M
10 months ago
dekades
dekadesCommunity Cowboy
posted in Razer Support

RazerCare Store Updates

Hey Insiders! Our RazerCare store is always adding new products online and we felt it was important to keep you in the loop with what and when things are available. We're working hard every day to make sure we're kept up to date with the needs of our customers and although we won't be able to fulfill every missing dongle or ear cushion, we'll make sure to keep this thread updated anytime there is something new in the shop. Currently our RazerCare store is only open to our US customers. We have no announcement regarding expanding to other regions, but you'll be the first to know. Visit our RazerCare store today. Who knows, you may finally find a replacement for that pesky piece you misplaced. * * * If you do not see your accessory or replacement part, it means the item is either out of stock or no longer available for sale. New Items in the Store 3/16/21 Razer Nari Ear Cooling Gel Cushions Razer Nommo Power Adapter Razer Nari USB Dongle Razer Black Shark V2 Pro USB Dongle Razer

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1 month ago
Razer.WolfPack
Razer.WolfPackInsider
posted in Razer Support

Introducing the Razer Support Board

Dear Insiders, Razer Insider has come a long way and we’d like to thank all that have supported us right from the start. We’ve grown in a crazy amount of time – we’ve celebrated hitting 500k fans middle of last year, and we’re now almost 750k subscribers strong. We’ve ran a crazy amount of stuff here, we’ve done monthly What’s In Your Bags, we’ve done some pretty cool giveaways from special in-game codes, to hardware, to even integrating zSilver rewards. Our staff members and growing list of community mods have been doing their best to ensure this little place stays fun and conducive for discussions. We’re hearing all the different feedback from our fans, and we agree we can do more. And we want to do more. Since the start of the year, we’ve taken a long hard look at Razer Insider on how we can do more to serve our community, and I’d like to detail a couple of changes we’ll be making, starting with one of the biggest changes (and a gradual one) that you’ll see. Ramping up on supp

163
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4 years ago
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mprantl
posted in Razer Support

Razor Blade 15 Periodical Black Screen

Hello. I recently purchased a Razor Blade 15 RTX 2080 (*removed for security purposes). Now I have the problem that from time to time the screen gets black. Then I have to press the power button a few times so that I can log in again. Then I'm logged back into the system and can continue working from where the screen failed. Do you have a suggestion for a solution to this problem? Greetings, Manfred

133
Razer.Speedcr0ss
3 years ago
R
radiotalkSeaFoamGreen407
posted in Razer Support

Fan noise on Razer Blade 15 2020 - Base Model

Hi, I recently purchased a Razer Blade 15 Base Model, that I received yesterday (thank you Amazon). Very nice machine, but I have a problem. The fans are very often active. They are not at their maximum speed, but they trigger for minimal functions such as open web browser, go on youtube, etc... Even my old PC, much less powerful, didn't make any noise when I performed such tasks. The only time the fans stop is when I'm not doing anything. But you don't do nothing when you have a beast like that in your hands. The noise of the fans is exhausting in the long run, and I wish I could fix this problem. I checked the task manager and the CPU does not exceed 10%. I tried to change the fan speed manually with Razer Synapse, but it makes the situation worse. I also tried softwares like Notebook Fan Control, SpeedFan, etc... but nothing change. I contacted Razer customer service but they did not provide a solution. I specify that I did all the Windows updates, drivers (NVIDIA, Intel,...) and

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Razer.Speedcr0ss
1 year ago
G
GoldenYellowPEARLever941
posted in Razer Support

Stuck on "The current settings on your camera is different from Razer Synapse."

I'm stuck with this popup when I try to run Synapse to change settings on my Razer Kiyo camera. Clicking either button does nothing and no other UI controls on the screen (e.g. Advanced Settings) do anything. Therefore I can't adjust my zoom or any other camera settings. Help please. Windows 10.

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Razer.Speedcr0ss
2 years ago
D
Davidier
posted in Razer Support

Kraken Tournament Edition - THX Spatial Audio not working.

I've already chatted to a representative on support, and after everything he/she has offered to help with, nothing worked. I've tried every solution on the internet including his support, and he eventually said I should get a replacement since it was from Amazon... It arrived today and to no avail, THX is still not working. I've done everything in the book and looking for any advice, I've already tried restarting, reinstalling, plugging into another USB, resetting my PC, it just isn't working. It worked before and to be honest I really don't want to return them... Not after I experienced the difference between normal stereo & THX. I have Chrome and other Apps open that can use THX yet it's not displaying. EDIT: Also, none of the other equaliser options, voice clarity, sound normalisation works It works on other PCs, namely my laptop

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Razer.Speedcr0ss
2 years ago
D
DrLakis
posted in Razer Support

Razer 17 Pro Black screen after 2004 Windows 10 update

Hello, After updating Windows 10 2004 version, it started to have a black screen. It still works (eg: if connected to a projector by HDMI). Model: Razer Blade 17 Pro 2080 MaxQ RZ09-03148 The drivers are updated. I already read some previous forums and tried to install the BIOS 1.04. Although since is for different models (RZ-09 03295 and RZ-09 03297), I cannot install the BIOS and the problem remains. Is there any BIOS update for my model? Any suggestions?

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B
2 years ago
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Sun_King_1992
posted in Razer Support

Razer Blade Pro 17 2020 No XMP profile?

Hi, I just received my Razer Blade Pro 17 (2020) yesterday and was seeking to upgrade the RAM. I installed my G.SKILL 32GB 3000MHz (16GB per stick) hoping to be able to go into the BIOS to use the XMP profile, however, I'm stuck with the ram running at the default speed of 2400MHz and no option for XMP shows up in the bios at this moment. For the specs via CPU-z, look no further https://valid.x86.fr/v4ca2q You'll see the XMP-2 profiles, but I can't access it in the BIOs. Can someone help? Thank you.

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C
2 years ago
A
Anonymous
posted in Razer Support

Razer Huntsman Elite local profiles not saving to keyboard

As the title suggest, I'm having issues with saving profiles to the on-board memory. I'm using synapse 3 and dragging the profile to the memory card icon and making sure it is syncing. But once I change the profile using the FN + Menu key it just reverts back to default settings.

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3 years ago
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bluewavesoverfuji
posted in Razer Support

Webcam not found Razer Blade 15 (2018)

Hi, I'm having issues with my webcam for a number of months now, I receive the <nocamerasareattached> message when trying to open the webcam in apps. Skype and other voip apps cannot find my webcam. I can also not find it listed under device manager settings in windows 10. Regards,

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Razer.Speedcr0ss
2 years ago
U
UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

I was very happy with my Razer Huntsman mini up untill the moment I noticed that it had sticky keys problem. Tried updating the firmware through Razer's own special tool (they do recommend using the latest firmware)... aaand the whole SYSTEM now starts WAY slower than it should. The problem is a 100% firmware update, as it's never occured before and the system starts perfectly IF I disconnect the KB. It is impossible to go back to the previous firmware (what?...) and the sticky keys issue persists on top of that. The KB was sent to me as a gift from a friend, who lives in a different country. RMA won't work. I'm stuck with a pretty much broken product.

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2 years ago
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Ljcastellano
posted in Razer Support

Razer Blade Pro 17 2020 Ram Issue

I bought the below 64GB ram kit to upgrade my 2020 Razer Blade Pro 17. I'm having BSOD and sometimes it just stays in the razer logo forever. When I insert the original Ram that comes with the computer, I don't have any problem. As a test, I installed in one slot the 32 GB (HyperX), and in the second slot, the 8GB (original that comes with the laptop) and the computer work fine. The issue happens only when I connect both Hyper X Ram 64GB. I reset the computer to factory settings, and updated the BIOS to the latest version 1.03 but the issue still present. Razer please help!! See the amazon link below for the RAM I bought. HyperX Impact 64GB 2933MHz DDR4 CL17 SODIMM (Kit of 2) Laptop Memory HX429S17IBK2/64 https://www.amazon.com/gp/product/B0848NL2BQ/ref=ppx_yo_dt_b_asin_title_o04_s00?ie=UTF8&psc=1

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2 years ago
dekades
dekadesCommunity Cowboy
posted in Razer Support

[SUPPORT VIDEO] How to Find the Serial, Product, or Part Number on a Razer Device

The serial, product, or part number of your Razer device is generally found on the original box and packaging. Please note that any damages caused by upgrading or modifying your Razer product are not covered by Razer's Warranty Policy. For more information, see Razer's Warranty Policy. Visit the Support page: How to find the serial number, product number, or part number on a Razer device - - - Insiders, what do you think the next Support video should be? Comment with a topic. Great suggestions will be rewarded with the repeatable "Nice" achievement. Also, for every 20 comments on this thread and the YouTube video, I'll be giving away a random "Great" Achievement. Insiders, be sure to leave your Insider ID in the YouTube comment to be eligible. Lastly, for those of you who subscribe to the Support channel, we'll be doing massive Silver giveaways for each milestone, so be sure to tell your friends, smash that like button and subscribe to the channel.

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X
1 month ago
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BigRiceBowls
posted in Razer Support

razer kiyo not working

my razer kiyo says "The current settings on your camera is different from Razer Synapse" and I can not use any of the camera settings, the kiyo works fine with other software. I have reset the device, reinstalled synapse 3, and more but it still says that, any way to fix it. edit I did reach out to razer and they replied, they gave me some things to try, none worked, and asked for some info, waiting for the 2nd reply. About 20 people on this forum have this problem

65
P
2 years ago
dekades
dekadesCommunity Cowboy
posted in Razer Support

Razer zSilver Expiry/Expiration FAQ

Razer zSilver Expiry/Expiration FAQ 1. How can I check the expiry/expiration date of my Razer zSilver balance? A: Log on to Razer zVault and on the top right corner of the menu bar, click on your avatar and select "Account Summary." All Razer zSilver earned up till October 2017 will expire on October 31, 2018 (UTC/GMT). Thereafter, Razer zSilver that you earn each month will expire 12 months later. 2. I am unable to view my Account Summary. The Account Summary option is not available. A: Your Razer zVault account may be unverified. On the top right corner of the menu bar, click on the [VERIFY] button and complete the verification process. Your Razer zVault account must be verified before you can utilize your Razer zSilver balance. 3. I earned Razer zSilver but it is not reflected in my Razer zVault account. A: You have not clicked on the [CLAIM] button to transfer the Razer zSilver to your Razer zVault account. For Razer Insider achievements, the Razer zSilver must be claime

57
Q
4 years ago
dekades
dekadesCommunity Cowboy
posted in Razer Support

RazerCare Now Available in EU

RazerCare Elite Protection Plans are now available for customers in U.K., France, Germany and Austria. RazerCare Elite extends hardware repair coverage to three (3) years for laptops and provides accidental damage coverage beginning day one. Key benefits include: Automatic Registration 24-Hour Claim Portal Repairs by Razer-Authorized Centers Free 2-Way Shipping for Repairs Free Transfer of Plan to New Owner $0 Deductible Learn more through: English - razer.com/gb-en/razercare German - razer.com/de-de/razercare French - razer.com/fr-fr/razercare

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E
1 year ago
D
darrensoh
posted in Razer Support

Synapse messing with Windows Sleep Mode

Device Model: Razer Blade 15 Advanced 2019 (Optical Switch) Synapse Version: 3.5.630.61222 Hi, Synapse 3 prevents windows go to sleep when idle. Manual put to sleep works fine. I just had a diagnostic session with windows support and ended up fix the issue by disabling Synapse from starting up at boot and not using it at all. Did a google search regarding Synapse with Windows Sleep, came up with a solution to disable a HID Game Controller in Device Manager. However, this device is not present in my Device Manager. Please advise.

53
J
1 year ago
M
MindRift
posted in Razer Support

Razer Blade 15 Advanced (2018) Webcam Camera error 0xA00F4244

Not sure if it should be posted here. but i tried finding drivers for the Razer Blade 15 I followed some threads online to uninstall the camera drivers, reset camera, turned on camera, check device manager. I turned on the Camera App I reset the Camera App In Device manager, there are No Imaging Devices or any indication of a Camera or Webcam (see attached images) scanning for hardware changes reveals nothing too. Please advice

53
Razer.Speedcr0ss
2 years ago
K
kydcoco
posted in Razer Support

Razer Blade Advanced 240hz 2070 MaxQ Graphics - Black Screen Sporadically

I have the 240hz Mercury Blade Advanced with the 2070 MaxQ graphics and I've had it for 4 days. While browsing the web, the display will go black but everything else works just fine. I've tested it and if I plug it into an external display, the external display works but the laptop display stays black and I can't see anything. I do have updated drivers and everything. I looked around and saw that someone had a fix where they changed the refresh rate to 60hz and this issue stopped. The only issue with that fix is that the selling point of this machine is the 240hz refresh rate which doesn't seem to work properly. Has anyone found a permanent fix for this yet? Another issue I'm wondering if anyone else has experienced is while scrolling, the screen seems to jump up and down. This issue happens with both refresh rates.

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L
3 years ago
M
MFER212015
posted in Razer Support

Surround Legacy (Synapse 2) NOT working with Win10 2004

I wonder if Razer is aware, or cares, seeing as this is a legacy platform, that the older Surround driver sounds improper on Windows 10 build 2004, or version 19041.33. An incredible amount of crackling and distortion present, also not the first time Windows 10 builds have broken compatibility with this. I'll try some troubleshooting through Windows channels, but it seems another update is due.

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Razer.Caziel
2 years ago
dekades
dekadesCommunity Cowboy
posted in Razer Support

Latest Nvidia Drivers (v431.65) for Blade Owners

Hello Insiders and Blade users! We have released new Nvidia graphics drivers (v431.65) to address the BSOD issue that some users have been experiencing with their Blades. Please click here to directly download the new drivers. And remember, you can always reach out to our Customer Advocacy team if you face any further issues! This fix is for Blades running Windows 1803 or later versions. Supported models: Razer Blade Stealth 13 Razer Blade 15 2019 Advanced Model Razer Blade 15 Mid 2019 - Advanced Model Razer Blade 15 2018 Base model Razer Blade 15 Mid 2019 – Base Model Razer Blade Pro 17 2019 Installation instructions: Once the download is complete, extract the zip file to the destination folder of your choice. Install the NVIDIA DCH driver by opening the "P30448_DC" folder, run "setup.exe", and follow the on-screen instructions. If you wish to install the GeForce Experience companion application, open the "P30448_WIN32UX" folder, run "setup.exe" and follow the on-screen instruct

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Joikansai
Vanguard
3 years ago
N
NomisK02
posted in Razer Support

Razer Blade 15 2020 loud fans

Hi, I bought my razer blade 15 base model yesterday and I am in love with the performance and screen of this laptop. However every couple minutes the fans start spinning when I'm idle or browsing the web. Sometimes the fans start spinning as if I am playing a game. Is there a fix for this issue? Thanks!

43
D
2 years ago
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