Razer Support | Razer Insider

Razer Support

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  • 33,230 Threads
  • 48,226 Replies

33230 Threads

centraltechnoWenge796
centraltechnoWenge796Insider Mini
asked in Razer Support

mi código de activación no aparece en la tarjeta

 

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centraltechnoWenge796
6 hours ago
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BloodandchromeInsider Mini
asked in Razer Support

razer support phone number is….

I don’t know why they play hide and seek with their technical support phone number so I’m sharing it with you here. I was very frustrated with the customer avoidance policy Razer support had.  1 855 872-5233

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B
8 hours ago
T
TheBogdanInsider Mini
asked in Razer Support

Blade 15 2020 Base Extreme Rattling

So roughly one year ago, I had a problem with my Razer Blade 15 Base 2020 making a rattling noise. After cleaning the vents, the noise went away.Today, the rattling noise came back (I know it’s not dust since I just picked it up from cleaning a week ago), and it is so extreme my whole desk is vibrating from it. It seems to only kick in when the laptop is using a lot of power (I can go to Synapse and turn the fans to max without any rattling noise). I can play games that put less stress on the laptop such as League with no problem or ratling noise. The noise first started while I was playing ToTK (while it was putting stress on my GPU, it was not taking it to the extreme like other games that I play such as Forspoken or Jedi Fallen Order, and my laptop was not overheating as I’m always monitoring the temperature).Now, this is a rather older laptop, I bought it mid-2020 so it has more than 3 years since I got it, everything still works well except the battery which had to be removed due

1
T
8 hours ago
M
MarcelotfxInsider Mini
posted in Razer Support

Razer support not working in Brazil

I’m trying to contact razer support in Brazil but it’s not working and I can’t get contact in the site its doesn’t work and I don’t know how I should contact the support.Please help to find out way to contact support here. 

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M
13 hours ago
MrKnick
MrKnickInsider Mini
posted in Razer Support

Razer Blackwidow v4 pro droppes profiles and goes all black when switching computers

I have: Razer Blackwidow v4 proRunning:Razer Synapse v 3.8.930.91517Using Windows 11I used the ‘Studio’ to create a custom lighting setup. CustomLight1I used the ‘Keyboard” section to create a profile. ‘PC3080-Default 1’ and saved it on the keyboard.  As long as I use this keyboard and this computer it is fine. But when I switch computers all the issues start to happen. I have a simple kvm swtich which really just jumps between two usb ports for a splitter. They keyboard is plugged into the switch. The other machine is a mac and my work laptop so I’d prefer to not put new software onto the mac. When i switch between the two computers there is a series of bugs that happen. Not sure the triggers for the different bugs but here is the list: keyboard stops lighting up and will not have lights until unplugged and plugged back in keyboard dropes configuration. configuration absolutly doesn’t work even when saved on keyboard if plugged into mac when connecting back to windows machine after us

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MrKnick
13 hours ago
S
SpicyColaaInsider Mini
asked in Razer Support

What Happens If you callibrated it but the problem still stays.

my razer Hammerhead True Wireless has a problem that the other bud is always drained. what if the calibration from draining it to 0 and charge till 100. and the problem still persist   what do i need to do

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S
16 hours ago
Zkiathoz
ZkiathozInsider Mini
asked in Razer Support

Razer thundbolt 4 dock on normal usb c port

Hello everyone,   At the moment i'm using a Razer Blade 15 Advanced 2021 and I'm using the Razer Core x Chroma, the thing is for my home setup I actually don't have enough usb ports. All my port are pretty much full with my peripherals like mousemat, mic etc. So I'm looking at expanding my ports with a docking station. But thing is that my Razer Blade 15 Advanced only has one tb3 port and one usb c port. Since I'm already using my eGPU for the tb 3 port, my question is if I can connect the TB4 dock with my normal usb c port? Will it only downscale the speeds or will it not work at all? 

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Zkiathoz
17 hours ago
MagniPrime
MagniPrimeInsider Mini
asked in Razer Support

Razer Blade 15 Advanced Late 2021 - repasting question

Hi everyone,I was wondering if anyone tried to use Thermal Grizzly KryoSheet on a Blade as I feel its a better solution than a regular repaste since the pressure is equal due to vapor chamber layout?

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MagniPrime
20 hours ago
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DoinkusMonoinkus29Insider Mini
posted in Razer Support

gift card git 2 digits scratched off abd couldnt get the full pin

I recently purchased a razer gold gift card of 40 dollars and realized at the end that the the 2 fist digits of the card where not there and I couldn’t redeem my gift card how can I get those missing divers or who should I talk to 

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Razer.Zionzedd
1 day ago
Z
ZiyixofficalInsider Mini
asked in Razer Support

T key wont work

My T key will work sometimes and sometimes wont work at all and if it does work it will spam multiple or stutter in-between I've tried everything someone help please.

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FiszPL
Vanguard
1 hour ago
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RedMOISSANITEaero926Insider Mini
asked in Razer Support

Razer raptor type-c disconnect and reconnect during games

I am having this problem, when I connect the Razer blade to Razer Raptor throught type-c ( wire comes with the raptor ), sometimes during games the connection will cut out and connect it again, this may happen several time when it happend ( the laptop try to connect to the screen ).When using HDMI to laptor everthing is fine.My laptop is RZ09-0409ATD3-R3T1My screen is Raptor 165hz Thanks

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R
1 day ago
R
ronaldosintoroInsider Mini
posted in Razer Support

Razer Nabu Watch app

cannot sign in on razer nabu app on android, any alternate app to connect with the nabu watch?thank you

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R
1 day ago
LuisTheImpaler
LuisTheImpalerInsider Mini
asked in Razer Support

RAZER BLACKSHARK V2 PRO AUDIO

I bought this headset from a good friend of mine. I used them like for 4 month and it was working great; but one day I saw that this headset has some firmware update by USB that my friend never did. So, I decided to do the update the firmware, everything was working great. But during a gameplay (3 days of gaming after the update) suddenly the right side, the volume was really, but really low. Before I decide to write here, I have tried every official step by step solution from RAZER support web page and the official YouTube page. I don’t know what else to do and I don't want to throw them to the trash. Does anyone know if RAZER has a team that fix them for a better evaluation?

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Razer.Zionzedd
1 day ago
norka1337
norka1337Insider Mini
asked in Razer Support

Razer Blackshark V2 X Help!!!

I want to activate surround sound 7.1 but I'm scared to disassemble the headphones to get the serial code (I have very bad hands and I break everything. I have a receipt for the purchase, there is a box, please help 

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Razer.Zionzedd
1 day ago
nurullahsahin
nurullahsahinInsider Mini
asked in Razer Support

Razer Blade 15” (2020) | RZ09-03519 WiFi and BSOD error

 The WiFi adapter will switch off for no apparent reason. Once this happens, I can't turn the adapter back on - pressing the "on" toggle doesn't do anything. Troubleshooting doesn't show any issues except "turn your network adapter on." I've uninstalled and reinstalled the WiFi driver; this did not fix the issue.Every so often - sometimes 3-4 times in one day - I'll be presented with a Blue Screen of Death error. The error message displayed is DRIVER_POWER_STATE_FAILURE. This often occurs shortly after the wifi switches off. After this, the computer tries to restart, but stays stuck at the Razer logo screen - it's remained there for over half an hour without doing anything. The only way to get it to start fully is to do a hard shutdown and reboot.I completely deleted Windows 11 and installed Windows 10, the problem persists.what should I do ?Is the problem with the wifi adapter?I also use Hackintosh Ventura and the wifi turns off and does not turn on.

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Razer.Zionzedd
1 day ago
PastelPinkbizJET537
PastelPinkbizJET537Insider Mini
posted in Razer Support

My laptop stuck on boot screen when i start the laptop.

 

1
Razer.Zionzedd
1 day ago
classicVermilionpulse471
classicVermilionpulse471Insider Mini
asked in Razer Support

error in code

Error in code

1
Razer.Zionzedd
1 day ago
A
ayberka_1Insider Mini
asked in Razer Support

My 7.1 not working

Hello i cant open 7.1 surround and if i open id doesnt sound come and if i plug my headphones it didnt show up and im using realtek audio and its working i need to use 7.1 

1
Razer.Zionzedd
1 day ago
Zompvoiceleet558
Zompvoiceleet558Insider Mini
asked in Razer Support

CODIGOS

Good morning, I'm Brazilian and I wanted to know if there's a way to check a purchase via Razer Gold, to find out the pin, I need the right information to recover an account for a game where I recharged via Razer, I have the purchase ID but they're saying it's wrong, I wanted to know if there is any way to consult

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Zompvoiceleet558
1 day ago
cityRoseRedawesome198
cityRoseRedawesome198Insider Mini
asked in Razer Support

Razer Barracuda X 2022 bluetooth sound is very quiet

Hello, after connecting the headphones via Bluetooth to the PC, the volume is automatically set to 50% and when I set the volume to 100% and disconnect and reconnect them, the volume is set to 50% each time and the problem is that if I connect the headphones to the Xbox via a Bluetooth adapter connected to the controller, the sound is very quiet, because the volume in the headphones is probably set to 50%, and it cannot be changed in the Xbox, all the volume sliders in the Xbox are set to 100% and the sound is very quiet . There is no such problem with other headphones

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cityRoseRedawesome198
1 day ago
A
Amarine1701Insider Mini
asked in Razer Support

"Low battery" alarm when headset is fully charged (Barracuda X)

Hello everyone,I recently got a Razer Barracuda X headset. I used it for a full week before hearing the “low battery” signal, which is when I charged the headset for a few hours until the little light went from pulsing red to static green. However when I start my headset after charging it, the light is green static, but I still hear the notification “low battery”, which is very annoying. I don’t see a way to check actual battery %. Why is the signal for low battery still playing even though the headset is fully charged? Thank you for any insight.

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Razer.Aero
1 day ago
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Cloudson97Insider Mini
asked in Razer Support

Factory Reset Hammerhead TWS X

Hi all, I've been looking at several forums and I've not found an answer. Is there a way to factory reset/hard reset a pair of Hammerhead TWS X? I recently bought the pikachu edition, but my old regular set needs resetting

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Razer.Aero
1 day ago
joahpot
joahpotInsider Mini
asked in Razer Support

7.1 surround sound v2 blackshark

Does 7.1 surround sound also work for windows 11

2
Razer.Aero
1 day ago
XHellbardeX
XHellbardeXInsider Mini
asked in Razer Support

ps5

Hello. I own the Blackshark v2 pro 2023. My question is, do the thx game profiles also work on the PS5? I mean the ones you can download separately. e.g. for mw2.

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XHellbardeX
1 day ago
Spideyboyyyy
SpideyboyyyyInsider Mini
asked in Razer Support

Razor kraken v3 X volume too low on PS5

Is there any other way that i could increase the volume? i already tried maxing the volume through ps5 settings, in game audio and even scroll up the wheel on the headset to max but it is still too low. anybody know how to fix this problem please kindly advise me on what to do with it. Thanks

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Spideyboyyyy
2 days ago
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