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Razer Support

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  • 38,100 Threads
  • 55,529 Replies

38100 Threads

I
InspectorJPInsider Mini
asked in Razer Support

My kraken X

My Kraken X’s mic isn’t working. Anyone knows how to help me please? 

0
I
39 minutes ago
SHSetH
SHSetHInsider Mini
asked in Razer Support

Razer Katana Chroma 850W with 4070Ti xtrem

Hi,I have a Razer Katana Chroma 850W and a AORUS GeForce RTX™ 4070 Ti 12GB XTREME WATERFORCE WB GPU.The GPU has nvidia 12vhpwr adapter PCI-e 3x8pin, but on the Katana there has 2 PCI-E power connector with two chained 2x8pin cable.It is ok if i using this 2 cable 3 connection for the GPU?So, cable 1 use 8pin connection and cable 2 use 2x8pin?Or I should to buy from 12vhpwr to 2x8pin cable adapter? Best regards,Patrik

0
SHSetH
41 minutes ago
B
baneeeee666Insider Mini
asked in Razer Support

good afternoon,I bought razer kraken x lite headphones,but the activation code 7.1 surround sound was not included, S/N:AC2250D11624527

7.1 surround sound

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B
1 hour ago
V
Viper_k9vpInsider Mini
posted in Razer Support

razer blade 15 freezing even after repair

My new Razer Blade 15 freezes randomly while playing games.Here is the link for the video,https://drive.google.com/drive/folders/1WzaT00HlB0_hXASpJ2kYpiJwWxJhRbF_ I have already sent my laptop to Razer tech support and they could not detect any issue and sent it back to me, but the issue still happens. I am sending it again to Razer tech support.Can anyone help me with what is going on?It’s not even been a month since I bought the new laptop and Razer could not refund me or send me a new device.

0
V
1 hour ago
L
LadyDeadnessInsider Mini
asked in Razer Support

Cannot register BlackWidow V3 Pro Keyboard

So I bought a blackwidow V3 pro keyboard secondhand and I cannot register it because the site cannot recognise the Serial Number. I have tried replacing the 0’s with O’s and the 1’s with I’s and that didn’t work. Also my product number seems to be missing a few digits. I took a picture but I’m a bit hesitant on posting it publicly.I’ve had no problem registering my other products and I’m a bit unsure about how to contact support since the SN wont register properly so I cannot submit it for a help request - any help would be amazing, thank you :)

0
L
1 hour ago
C
CayZzDEInsider Mini
asked in Razer Support

Razer Blackshark v2 pro problem

Hey, I have a problem with my blackshark v2 pro (2023) when I wanted to set my microphone in Razer Synape and test whether everything worked. I couldn't hear myself on Discord, but I can definitely hear myself without the settings I made have. On my old PC I was always able to hear myself in Razer Synapse during the microphone test without any problems. Unfortunately, on my new one, i dont  anyone have a solution?

0
C
1 hour ago
B
BarnRedurbanhome622Insider Mini
asked in Razer Support

Razer Blackshark Pro V2 - 2024 Console Edition - Platform Cross-compatibility?

This post is in reference to the newly released Blackshark console-specific headsets, and their spatial audio tech. The XBOX Headset lists THX Spatial, while the PS5 Headset lists Tempest 3D.However, I was under the impression that Sony's Tempest 3D Audio is device-agnostic - that any stereo headset can use it since the console is doing the Tempest processing, not the headphones. This is echoed by their marketing materials, and has worked so far with other headsets I’ve used with the system.So if that's the case, wouldn't I be able to use the XBOX headset on the PS5 with the same dongle, and get the same spatial audio support that any stereo headset should get from the PS5 system?I don't know how to directly ask someone at Razer, so this seemed to be the next best option. Thanks for any clarification offered.

0
B
1 hour ago
LightOrchidtechnoclub915
LightOrchidtechnoclub915Insider Mini
posted in Razer Support

RN

   Hello, I want to ask. I have an order. But I haven't received it yet. I want to know the reason

0
LightOrchidtechnoclub915
1 hour ago
M
MrAnonymous29192919Insider Mini
asked in Razer Support

Synapse not working properly when logged in

Hi there,Once I log in to Razer Synapse I am unable to use macros or create/link profiles. When im using a guest account everything works fine with one exception, as soon as i turn off my pc everything gets deleted. I had this problem with my old pc (i9-7920x, 32gb ram, 3080) and with my new one (Ryzen9 7950X3D, 32gb ram, 3080) both running windows 11 with the latest drivers. I've already done several clean installs, driver resets etc. I hope someone can help me with this.   My Devices:Razer Blackshark V2 ProRazer Goliathus extended ChromaRazer Huntsman V2 AnalogRazer Naga ProRazer Mouse Dock Chroma

0
M
2 hours ago
APATITEretroVistaBlue401
APATITEretroVistaBlue401Insider Mini
asked in Razer Support

Help me please kraken x

Help please. I pressed a little hard and now I can't see the activation code and now I can't activate the Kraken x lite headphones 

0
APATITEretroVistaBlue401
2 hours ago
Z
ZaTobyDaSmolInsider Mini
asked in Razer Support

Blackshark V2 Pro Washing Ear Cups?

I am planning on washing my ear cups regularly. I took them off and noticed the foam pad that sits on top of the speakers are held to the frame using an adhesive ring. I was wondering if washing will damage the adhesive that is used to hold the foam pad to the frame. I am using a Blackshark V2 Pro 2023 model.  

0
Z
2 hours ago
dailyPistachiocar891
dailyPistachiocar891Insider Mini
asked in Razer Support

closed case for no reason

Closed my case with without reason and I sent you pictures 

0
dailyPistachiocar891
2 hours ago
J
JendaFearInsider Mini
asked in Razer Support

Orochi V2 keeps disconnecting

Ive had my Orochi V2 Razor mouse for almost a year now. I use this mouse only with my Mac lap top and no other computer. It’s been fine until a couple of days ago when it would just keep on disconnecting every few minutes even when I am using it. I’ve already tried changing the batteries, so I know its not that.* I connected it using bluetoothpls help

0
J
3 hours ago
k0e11
k0e11Insider Mini
asked in Razer Support

Promo Code Disappeared

I was trying to buy the THX Spatial Audio - Surround Sound Application, but my payment was cancelled. I used a promo-code for this purchase but in the end when the order was cancelled, the promo code stopped working too. How do i get the code back because i never acually used it? Thanks. 

0
k0e11
4 hours ago
M
monkeyhat4Insider Mini
asked in Razer Support

Shipping Address was correct but is in a different country

I ordered two custom mouse mats and only one arrived. The second one has shipped to a different country. After waiting and thinking that the shipping company would solve the issue, it is clear they won't be doing that any time soon. I've tried to reach razer customer support with all of their contact us links but ultimately it's just a loop that doesn't let you talk to anyone. Without even reaching out to a single person I already feel neglected by razer. If anyone can offer some advice or even a contact at razer that would be greatly appreciated.

0
M
4 hours ago
K
karen7Insider Mini
posted in Razer Support

100.00 gift card

Hi my name is Karen salsgiver ,I buy a razer gold gift card  , the the glue stick to the pin number, I can use the gift card, I been trying to get my money back ,no one will help me , I buy at the dollars store on Tuesday,  it was 100.00 dollars,  

1
Amazonheatsleek139
3 hours ago
BlackOlivefreshnexus891
BlackOlivefreshnexus891Insider Mini
posted in Razer Support

Mouse

I have a razer deathadder v3 mouse and when I constantly move the mouse the scroll wheel does not work, it only works when I hold the mouse still

0
BlackOlivefreshnexus891
4 hours ago
C
CristinnaInsider Mini
posted in Razer Support

atualizar numero

Bom dia!! Gostaria de esta atualizando meu número de celular 

0
C
6 hours ago
PastelPurpleJADEfirst164
PastelPurpleJADEfirst164Insider Mini
asked in Razer Support

Lost My Old Number

Hello, i lost my phone number that linked on my account, i need to change it but stuck on 2 step verification, must enter code sending to my old phone number, is there other way to change the old phone number?, thank you

0
PastelPurpleJADEfirst164
6 hours ago
fronttalkLavenderRose832
fronttalkLavenderRose832Insider Mini
asked in Razer Support

Problem with razer deathadder v2 X hyperspeed

I'm currently have some problem with my razer deathadder V2 x hyperspeed now. I can scroll and move my cursor normally but cannot click anything. I cannot left and right click and can just move around my screen. Anyone having same issue right now? This suddenly happen yesterday and I tried every way mentioned but it still not working.

0
fronttalkLavenderRose832
6 hours ago
alexc291
alexc291Insider Mini
asked in Razer Support

Huntsman v2 analog showing as a controller and joystick

Hi im have a problem where the huntsman v2 analog is showing as a controller and joystick on my pc. i was able to turn of the controller in the device manager call (xbox 360 peripherals) but now i want to turn off the joystick. when i play games that use joysticks it show the keyboard as one and my actual joystick is counted as a secondary input joystick. Is there away to disable this or am i stuck with this. 

0
alexc291
8 hours ago
Mustardgreathome272
Mustardgreathome272Insider Mini
asked in Razer Support

PENDING transaction after payment

I have contacted the Razer gold  support I pay through qris and it's already deducted from my account since 3 days ago , I never received any response , please help .

0
Mustardgreathome272
8 hours ago
O
OldmothermInsider Mini
asked in Razer Support

is it possible to connect Razer Ripsaw HD to pc & TV

My son bought the acclaimed Razer Ripsaw HD from Amazon and followed the easy to use instructions but it appears to be anything but straightforward.  He can get it to work on his computer but as soon as he connects to the TV it freezes on the computer and the TV says weak signal. I’m disappointed by the lack of support, the serial number has apparently expired and therefore support is unavailable.  We have reached out to Amazon and they say it’s faulty.  is there anything we are missing that we should be doing?  Sorry for the basic description, but we are clueless….

0
O
8 hours ago
IIBandit78II
IIBandit78IIInsider Mini
asked in Razer Support

Hammerhead true wireless cant pair with any device

hi,i just bought new Hammerhead true wireless RZ12-02970100-R3U1 and i cant pair it with any device. I try all methods but doesnt work. Please help!

0
IIBandit78II
9 hours ago
Sunnyhomeradio925
Sunnyhomeradio925Insider Mini
posted in Razer Support

إيقاف المصادقة الثنائية

اريد ايقاف المصادقة الثنائية بالسرعة القصوى 

0
Sunnyhomeradio925
11 hours ago

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