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Razer Support

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  • 40,744 Threads
  • 58,684 Replies

40744 Threads

madara710
madara710Insider Mini
posted in Razer Support

Razer Nari Ultimate

Hello my names Kyle Turnbull ive been a long time supporter of Razer and my Nari Headset i got about a year ago wont work for game sound only chat. I dont believe i have a warrenty but i was hoping you guys would be able to help me out and possibly send me a replacement nari headset ultimate? i know its my fault not gettinga warrenty but i have been a long time supporter and everything i have i razer from my head set to key board mouse speakers camera microphone even my wrist rests are the razer ones and my headset holder along with my mouse pad lol i just was trying to give a shot in the dark and see if you guys could hook it up for one of your true supporters

1
Razer.sushi.boi
2 days ago
loadclassicSepia887
loadclassicSepia887Insider Mini
asked in Razer Support

kaira pro hyperspeed ps5

Does the razer kaira pro hyper speed have on screen ps5 notifications like muting and volume controls 

0
loadclassicSepia887
2 days ago
F
firstPeridotvision220Insider Mini
asked in Razer Support

razer kiyo

Can I use this camera to stream through my Xbox x 1 on twitch? Thank you

0
F
2 days ago
N
N1NJA_GOALIEInsider Mini
asked in Razer Support

Basilisk ultimate charges intermittently

Charges for a good 5-10 min then stops take it off put it back on charges for few seconds then stops

1
Razer.sushi.boi
2 days ago
A
Alyon94Insider Mini
asked in Razer Support

razer blade 15 black screen on main and external moniton

Razor Blade 15 2023, 2 months of lifescreen suddenly went black during average photoshop workload and wouldn’t boot up again.then attached to tv screen via hdmi cable and worked only on the secondary screen. Updated all drivers and did not work.Reset windows too but nothing worked.after new boot both main and external screen are black and unresponsive. PLEASE SEND HELP! 

1
Razer.Aero
1 day ago
CoolBlackPEARLleet124
CoolBlackPEARLleet124Insider Mini
asked in Razer Support

This product is already registered razer black shark v2 x

I just bought black shark v2 x today and when I tried to register to get the activation code problem shows up say that I already registered!Please help 

1
Razer.sushi.boi
2 days ago
E
Euan1Insider Mini
asked in Razer Support

Will the Razer Kaira Pro HyperSpeed (PS5) works with xbox?

Hi Guys, So im purchasing a Xbox series X and did not fancy buying a second headset. I can see the Razer Kaira HyperSpeed (Xbox) is supposedly compatible with the PS5. However, the Razer Kaira Pro HyperSpeed (PS5)  seems to not state this.  I have the Razer Kaira Pro HyperSpeed (PS5). Does anybody know if these will work with the xbox? I have the usb c dongle so I would assume it would.  https://mysupport.razer.com/app/answers/detail/a_id/13064/~/razer-kaira-hyperspeed-%28xbox%29-%7C-rz04-0448-support-%26-faqs https://mysupport.razer.com/app/answers/detail/a_id/6354/kw/Razer%20Kaira%20pro 

0
E
2 days ago
baytechnoSeashell693
baytechnoSeashell693Insider Mini
asked in Razer Support

Keyboard Ornata Chroma Top Row Keys stopped responding

Hello,I’ve used this keyboard for quite some time and suddenly my Esc stopped working in game. I did some more research and found out that keys form ESC to PauseBreak didn’t work. I got onto the forums and it’s the same issue that Gigglestomp123 had. Things I tried:plugging it into different hole different computer - still didn’t work factory reset through R. Synapse could have switched to demo mode - tried the ESC, CAPS buttons; ESC, CAPS, Space buttons; ESC CAPS, CTRL buttons - everything did absolutely nothing updated driversDoes anybody has an idea what’s the problem and potentially how to solve it?  

0
baytechnoSeashell693
2 days ago
urbanZompalley118
urbanZompalley118Insider Mini
asked in Razer Support

How can I permanently disable RGB on the Razer Leviathan v2 soundbar?

Simple question, I dont want to use Synapse/Razer software, how can I permanently disable RGB on the Razer Leviathan v2 soundbar? when switching devices and sometimes for no  reason the RGB turns on.  

0
urbanZompalley118
2 days ago
T
The-Jok3RInsider Mini
asked in Razer Support

Calibrating settings

i have a Razer Naga Epic Chroma that stops moving after a few secounds, have tried to pull out the cable, reinstall the razer synapse 2.0 several times, and so on. i dont have the calibration settings, that several pps have been using to fix the problem. so how do i fix this?!

0
T
2 days ago
leetBluebonnetcove426
leetBluebonnetcove426Insider Mini
posted in Razer Support

Card probl

I mistakenly scratched off the last 3 digits of my razer gold card worth of $15 

1
FiszPL
Vanguard
2 days ago
leetboxDarkChestnut624
leetboxDarkChestnut624Insider Mini
asked in Razer Support

Viper V2 Pro isn't working

Good Morning Insiders.So I had my Viper V2 Pro for only 3 Months now and it stopped working. It just died in the middle of a game without giving me a warning that its low %. I can not charge it up, not directly through a USB port at my PC and also not through a extern cable. Theres no light, nothing. Razer Synapse cant find it either if its plugged in or not. I tried to update the firmware aswell but even there it is not finding my mouse. I restarted my PC about 10 times, not working. I uninstalled the drivers and they got reinstalled, still not working.I would love to know why it is like that. My mouse cant be broken after only 3 months out of nowhere in the middle of a game, right?

2
leetboxDarkChestnut624
2 days ago
loadclassicSepia887
loadclassicSepia887Insider Mini
asked in Razer Support

razer kaira hyperspeed ps5 ui

Hi does the razer kaira hyper speed for ps5show the volume control and mute on ps5 screen 

0
loadclassicSepia887
2 days ago
B
BORNYHITCHInsider Mini
posted in Razer Support

Razer Viper V3 PRO - Disconnects/Stops working A LOT, OFTEN. Brand new - Updated firmware doesn't fix it.

Hello, i’m having some issue with my brand new Razer Viper V3 PRO. Issue: Disconnects/Stops working A LOT, OFTEN.  *Updated firmware doesn't fix it. Mouse is ~2 days old or so. Tried all settings possible. Tried uninstalling synapse 3.0, reinstalling, using it without it, disabling all closeby bluetooth devices etc.. Is razer aware of this issue? Is a real fix coming since this firmware update did absolutely nothing to fix it? Faulty hardware?  Thanks <3

1
Razer.Aero
1 day ago
4
4t0m1c4Insider Mini
asked in Razer Support

Replacement battery for blade 15 base late 2020 (rc30-0351)

As the title suggests I’m looking for an official replacement for my spicey pillow which ofc is well out of warranty. Can Razer support supply one for me to fit?Laptop model: RZ09-03519W11 

1
Razer.Aero
1 day ago
loadIceberghead352
loadIceberghead352Insider Mini
asked in Razer Support

charging issue

Helloim having a charging issue with razer blackwidow v3 mini its always stuck on 1% while i only had it for two months only is there any fix for this? 

1
Razer.sushi.boi
2 days ago
toolsleetChamoisee148
toolsleetChamoisee148Insider Mini
posted in Razer Support

could I buy only the missing product or replace?

Someone stole both of my earpiece and left me only the box,

0
toolsleetChamoisee148
2 days ago
Problemat1c
Problemat1cInsider Mini
posted in Razer Support

Razer Huntsman V3 Pro TKL: Current Onboard Profile Issues and Questions

Good morning / evening!I wanted to inform many of you who may be interested in the Razer Huntsman V3 Pro lineup of keyboards about some of the possible bugs / issues that I have run into while using this keyboard consistently since November of 2023.I am a part of the BestBuy Tech Insider Program that allows selected individuals to review and test the latest tech from some of the higher names in the electronics scene, and I was fortunate enough to receive the Razer Huntsman V3 Pro keyboard to review in November of 2023, where a few issues were immediately shown.Firstly, connection to the computer works perfectly fine. The software immediately was installed, and everything seemed to work flawlessly off the bat. However, I quickly realized that the keyboard would occasionally not be registered by the software itself, even if onboard profiles and function worked as intended. This made the actual customization aspect of the keyboard a pain as a new user.A secondary issue that caught my atte

0
Problemat1c
2 days ago
R
Revox1337Insider Mini
asked in Razer Support

Snap Tap not working & Keyboard stuck on "Loading all presets... 90%"

Hello, I am running into two issues on day 2 after purchasing the Huntsman V3 Pro TKL Keyboard, 1.) After updating the keyboard’s firmware to v1.04.00_r1 I am unable to enable the newly added feature called “Snap Tap” by using the “Fn + L Shift” shortcut, also there is not settings for the feature within the synapse software itself (Synapse updated to latest version). So how else am i supposed to access/enable this feature?2.) Within synapse my keyboard goes into a permanent “Loading all presets… 90%”. This prevents me from being able to go into keyboard settings within synapse by clicking on the keyboard image. A temporary workaround is to go to system tray and click on the synapse icon and select the keyboard.  

3
R
15 hours ago
X
XanoksInsider Mini
asked in Razer Support

Cat scratched chair while sleeping.

For years I’ve been protecting my Razer enki from my cat as best as I could, not letting it get on it and having a scratching post nearby to give it something to scratch instead of the chair, but my watch extends to only as long as I’m awake and tonight it happened, I woke up to the noise of my cat scratching my chair and now there are holes, peeling, and other damage. I've been saving up ages to get this chair cause I’ve always loved Razer and my family never had much money. I make this post with the question if warranty covers such damage or maybe if there’s any other options for fixing it or maybe there’s a seat cover or something alike to help mitigate further damage to the chair?

1
FiszPL
Vanguard
2 days ago
CadetLARIMARclassic141
CadetLARIMARclassic141Insider Mini
posted in Razer Support

battery drain problem

Hy, I just bHi, I just bought the Razer Hammerhead 2nd gen (2 days ago), but the battery life is so poor that it discharges in less than 15 minutes.

0
CadetLARIMARclassic141
2 days ago
ViolaShorties
ViolaShortiesInsider Mini
asked in Razer Support

Why my activation code for surrounding 7.1 don't appear?

I’m trying to activate 7.1 but the code notification don’t appear in my email, I know I used the right email cuz I had to go through the verification process which I did. How can I restart the process of installing it or get a new code?

2
Razer.Aero
2 days ago
Miguel675
Miguel675Insider Mini
posted in Razer Support

Monedero

Good afternoon, I have deactivated my wallet for days, I need help 

8
Andrespro200
20 hours ago
Slurku
SlurkuInsider Mini
asked in Razer Support

Razer Mouse Dock Pro not charging+flashes orange after ten minutes

I just purchased a Razer Mouse Dock Pro to pair with my new Basilisk V3 Pro and it won’t charge it at all. It only does half its job by just being an expensive wireless dongle for the mouse. I’ve done everything from cleaning the prongs ( which I shouldn’t have to do since the device isn’t even an hour old) to re-installing everything including the firmware and making sure everything is updated. I don’t get it. Any solutions are appreciated, otherwise I might just return this.

1
H
21 hours ago
Astaroth_Duque
Astaroth_DuqueInsider Mini
posted in Razer Support

I lost my phone number and I can't access it to change my information because it asks me for 2-step verification

Good afternoon!! My present is to ask for help with my razer account since I linked my account with a phone number that I no longer have access to and recently recharged money in my razer wallet to recharge a game and it asks me for 2-step verification and I don't have the number for the code to reach me and I don't have the backup codes since I didn't save them correctly and I lost the image that contained the codes... I need help because I want to access my account to be able to withdraw the money that I currently have in my account.

0
Astaroth_Duque
3 days ago

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