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  • 42,723 Threads
  • 61,295 Replies
42723 Threads
dailyventureDarkLiver393
dailyventureDarkLiver393Insider Mini
asked in Razer Support
Why don't I have the Macro option in Synapse 3.9

I’m trying to make a macro in the Synapse for my Naga but I don’t have the option at all for macro. Help please! TIA

2
dailyventureDarkLiver393
3 days ago
CandyCruncher
CandyCruncherInsider Mini
asked in Razer Support
THX surround sound not showing up

Hello, not too sure how to put it but this is my first and last time using Razer Insider, the only issue I am having is that my Razer THX audio doesnt seem to be doing nothing/not showing up I attatched an image of what is going on, if you have any fixes on this please let me know, I will be checking up on this forum in the next 7 days or more, thank you. Before you asked I have ran this program as admin and compatibility mode but does the same thing eitherway.If curious the specs I have are Windows 10 HomeAMD Ryzen 716 GB of RamGeForce RTX 3050 

0
CandyCruncher
3 days ago
M
Main_IW_LonelyInsider Mini
asked in Razer Support
deathadder v3 pro side buttons change not working

when i want to set my deathadder v3 pro side buttons to something like left click turbo,it doesnt work, it will just remain the default. any help?

2
M
2 days ago
S
soloMysticlink569Insider Mini
posted in Razer Support
gold razer card stolen

My gold razer card i just got has been redeemed by someone else. What can i do?

1
FiszPL
Vanguard
4 days ago
D
Dueces98Insider Mini
asked in Razer Support
Razer Viper V3 Pro

I’m genuinely curious as to why I can buy a Hyper Polling Dongle for Razer devices, I bought a used Viper V3 Pro no dongle, and bought a Hyper Polling dongle from Razer, I can’t get it to hookup and the only thing I've found is that it needs to connect with its original dongle. I’m curious why its an option to buy. Also I’m wondering if there is any work arounds?

1
FiszPL
Vanguard
4 days ago
M
MaxGoneBedInsider Mini
asked in Razer Support
Razer Viper V2 Pro Battery issue or software issue?

i cant play with my viper v2 pro wireless because even when plugged in the battery wont charge at all. And is stuck at 0%, unplugging it will make it turn off and even holding down the power button it will only make it work for 3 seconds before dying again, iv updated/reinstalled synapse but it doesnt change anything.idk what to do

2
M
3 days ago
T
techYaleBluestory808Insider Mini
asked in Razer Support
help

For some reason when creating my account my email got switched and I don’t have access to the email that got put on my account how do I change it? 

0
T
4 days ago
autoretroOceanGreen818
autoretroOceanGreen818Insider Mini
asked in Razer Support
Kraken X v4 USBC - Mic Monitoring Not Working (Windows 11)

My Kraken X V4 arrived today, and the headset and microphone are working fine. I cannot, however, get side tone (mic monitoring) to work at all. I’ve installed the latest version of Synapse, and have enabled “Mic Monitoring” on the “Mic” tab, but I cannot hear myself talking, no matter what I try.Is my headset faulty, or are there additional steps required to get this working?Hearing my muffled voice through the headset ear cups is really off putting, so I need to have my voice fed through to the headset.Thanks

0
autoretroOceanGreen818
4 days ago
LARIMARhitTeal735
LARIMARhitTeal735Insider Mini
asked in Razer Support
Camera not working, black screen

I’ve been using my Razer Kiyo on a corporate laptop without installing any drivers, and it was working fine. But during an important interview, the camera flashed one frame and then just went black. Now, the light on the Kiyo is still on, but the camera won’t work at all.Since I’m on a corporate laptop, I haven’t installed the official drivers, but it was working perfectly before. I’ve tried unplugging it, switching USB ports, restarting the laptop, and using different apps, but no luck.

0
LARIMARhitTeal735
4 days ago
kaption123
kaption123Insider
asked in Razer Support
driver information? why missing

RZ09 0409. Try finding drivers for this model laptop.  What happened to drivers on website why can I not find them. 

2
kaption123
3 days ago
Iyazboi
IyazboiInsider Mini
asked in Razer Support
Leviathan v2 pro subwoofer not working

Had the sound bar for a couple months and thought the audio sounded off, realised that the subwoofer is not doing anything at all, I have tried updating drivers and checking settings but no luck. Also tried updating to synapse 4 but no fix. As a side note I also can’t change the windows sound settings and bit rate above dvd quality

0
Iyazboi
4 days ago
C
CethelInsider Mini
posted in Razer Support
invalid

Razer gold card I bought at Walmart saying invalid codes

1
FiszPL
Vanguard
4 days ago
R
rcmars316Insider Mini
asked in Razer Support
Leviathan V2 turns on but no sound!!

Leviathan V2 RZ05-0392 connects to PC via bluetooth showing solid blue light on Leviathan and on PC shows as connected by bluetooth, yet no sound. Have tried turning of and on again, plugging USB lead into speaker and PC with no joy. Anyone with any help out there??

0
R
4 days ago
S
smartDeepTaupex402Insider Mini
asked in Razer Support
Razer Blackshark V2 X already registered by another account. I Can't get activation code

I bought 2 blackshark headphones from razer but both are already registered products, and I just want access to THX, I don't need a guarantee  

1
FiszPL
Vanguard
4 days ago
M
morgreyniInsider Mini
asked in Razer Support
Unrecognized Serial Number

I purchased a Razer Kraken V3 X 2022 RZ04-03750300-R3M1 and currently trying to access the 7.1 surround sound capabilities. In registering my product, It says the Unrecognized Serial Number(

1
Razer.Aero
3 days ago
OldSilverfirstTOPAZ132
OldSilverfirstTOPAZ132Insider Mini
posted in Razer Support
Damaged pin number

I have 2 cards with damaged PIN code. The last 4 numbers are there I sent in the  cards and receipts and receive an email that they would get to memy ticket number is 241001-001909can you please send me the in codes ASAP 

1
FiszPL
Vanguard
4 days ago
S
SaddleBrownfrontbay726Insider Mini
asked in Razer Support
Razer Blackwidow Ultimate 2014

I have a Blackwidow Ultimate (2014) that I’ve had for years. A few of switches need replaced. I’ve gotten them desoldered and off the board but I can’t find the correct replacement switches anywhere online. Is there anyplace I can buy them or a switch that is compatible. I love this keyboard and I want to get it up and running again.  Thanks!

1
FiszPL
Vanguard
4 days ago
FioreRZR
FioreRZRInsider Mini
asked in Razer Support
Razer Seiren Mini, Detected but no audio input

Hello, I’ve just recently picked up a Seiren Mini (V1), and I’m having problems with it. Its detected by windows, just plugged it in and it auto installed drivers but when I tried testing it, no audio is being picked up. From Windows microphone settings to discord, OBS, nothing. I’ve tried disabling/enabling/updating drivers and still nothing. From what I’ve seen here I’m not the only one with this issue. Can anyone help me?

0
FioreRZR
4 days ago
F
FranXX007Insider Mini
asked in Razer Support
Razer Gold Failed Status after Payment Successfully Done

I have completed the payment on the afternoon of 2nd October 2024 with a payment amount of Rp599,000 (USD 38.65) but today, 3rd October 2024, the status in my Transaction History changed from Pending to Failed. So where did the money I paid go? If I did not receive the Razer Gold, I want the money refunded to my bank account.Transaction Number: 012DFETCAH5LFCF75B483 

0
F
4 days ago
W
WestLevInsider Mini
asked in Razer Support
Good afternoon. 7.1 sound activation code does not arrive by email

Good afternoon. 7.1 sound activation code does not arrive by email

1
FiszPL
Vanguard
4 days ago
L
ludessInsider Mini
asked in Razer Support
Problem with 2-step authentication

When making a payment, the '2-step authentication' text message is not received, and now the message is not even sent. (there was an unexpected error. Please reload the page and try again)Many other people are having the same problem. Is there a solution?A ticket has already been sent (241003-001220)

0
L
4 days ago
fastplacePlatinum245
fastplacePlatinum245Insider Mini
asked in Razer Support
where to buy Ths case

Hey I was wonder where could I buy the THS case for my Razer hammerhead hyperspeed so can some help me I can get this case

0
fastplacePlatinum245
4 days ago
D
DarksagreInsider Mini
asked in Razer Support
RMA site failing to respond

I currently have an RMA and I attempt to start the ticket and I go through the entire process and the fails to respond, now I am getting an error (there has been an error to your request and I am stuck.) 

0
D
4 days ago
M
mewwpewwInsider Mini
asked in Razer Support
Razer DeathAdder Essential connects/turns on but doesnt move the cursor.

My mouse is about 4 years old now. It’s been working fine up until recently. When I plug it in it is in a state of disconnecting and reconnecting. Other times the mouse will be plugged in and “connected,” with the lights on and everything but the cursor won’t move. Other times it’ll be working fine then mid match it’ll disconnect. And even MORE other times when used a certain angle will just disconnect it and I’ll get this notification saying USB Device not Recognised. Is it time for a new mouse? Just seeing what I can do to get the most out of my money in this economy lol!

2
M
4 days ago
G
greatPaleBrownlink976Insider Mini
asked in Razer Support
Left Earbud

Hello, I have the Razer Hammerhead True Wireless Pro bluetooth earbuds and my left earbud won’t play any audio. It shows the earbud on the app and the tap combinations work on it, but it just won’t play any audio. I have tried cleaning the outside wax or debris and no luck. Is the speaker just burnt or something or could there be a fix?

0
G
4 days ago

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