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Mikkeli87Insider Mini

asked in Razer Support

Razer 2018 CMOS battery/motherboard issue?

Hey, I have Razer 15 2018 model, RZ09-02705. It has started booting multiple times on startup, it does it around 4 times and after that it reaches windows and works normally expect it does not keep date or time up to date. Computers arent my field, but I figured it could be an issue with the CMOS-battery and took it a to a local company for changing. They were however unable to change it because the CMOS-battery it required wasnt available even from their wholesaler. They were also suspicious of a CMOS-battery dying in a 6 year old computer. Has anyone had this issue, or success in fixing it by changing the CMOS-battery? Where can I get the correct battery type and a new battery for that matter since it doesnt seem to be available here in Finland.Kind Regards Mikko

3 days ago

PuceTIGERSEYEsmart818Insider Mini

asked in Razer Support

Razer Gold satın alım

Ben 14 Nisan'da hopi üzerinden 100 TL' lik razer Gold satın aldım kod bana ertesi gün geldi ancak kod kullanılmış diyordu ve ben hopi ile konuştum tekrardan gönderdiler ancak aynı kodu gönderdiler hopiyi bidaha aradığımda ise sorunun bizden ötürü değil razer Gold e-posta adresine konuyla ilgili ileti göndermemi söyledi lütfen razer yardım et

3 days ago

TheOgAshInsider Mini

posted in Razer Support

aShqrkInsider Mini

asked in Razer Support

Viper mini SE not charging

My viper mini signature edition has just stopped all of the sudden, I have plugged it into my motherboard and that is all that I can do right now, how do I fix this?

3 days ago

The_Lord_88Insider Mini

asked in Razer Support

Firefly V2 Pro Synapse support

Hi, I just got my Firefly V2 Pro, but it appears as “Device in development” in Synapse Beta. Can I expect an update shortly, or is it already supported by the regular Synapse and I should simply rollback ? Thanks a lot

3 days ago

SeanyMacInsider Mini

asked in Razer Support

Razer Kraken V3 wired, volume extremely low even with volume at 100%

I was just using the thing all day yesterday and it worked fine, I tried to use them today and the volume sounds like its at 1 or 2% when the volume slider says 100%. There’s no debris in any of the ports or in the usb connector itself. I’ve tried to restart my computer, switch ports, mess around with audio settings and still nothing is working.

3 days ago

leetShockingPinkinfo334Insider Mini

asked in Razer Support

Deathadder v3 wired disconnecting when lifted

I know this happen here but it ALWAYS disconnects when i lift up just a little, is this normal? How can I change this?

3 days ago

AeroBluequicktruck748Insider Mini

asked in Razer Support

Package unable to be delivered

A package was unable to be delivered because it was missing an apartment number. Is there a way to fix this? I cannot change the address through Fedex, they said to contact the shipper. Or is there a way to get a refund so I buy the product again and send it out with the right address?

3 days ago

pogrom123Insider Mini

asked in Razer Support

Razer Viper 8khz Cannot change pooling rate

My polling rate does not change. I want to change my polling rate from 8khz to 1khz, it shows me that I am playing at 1khz polling rate, but the mouse is still at 8khz. [Razer viper 8khz]

3 days ago

CoolBlacksmartpulse907Insider Mini

asked in Razer Support

No Sound Coming From Microphone

Hello everyone, I have a Razer Nari Essential that I have had for many years. The headphone audio is fine, when I test the microphone from Razer Central I can hear my own voice, even my breathing or keyboard noises (although a bit annoying but I can confirm microphone registers audio). However, in no application my microphone works, Zoom, games of all sorts, Discord, Audacity, you name it, I have tried it. And I have updated and re-installed every driver I can think of. I am trying to see if this headphone is salvageable before I buy something else to replace it with because I can clearly hear myself on the Razer Central mic test. However, on other apps, either audiences say they can barely hear me or no audio at all and I have adjusted the volume everywhere.

3 days ago

YellowOrangequickinfo542Insider Mini

asked in Razer Support

Chat greyed out

Cant chat with razer support since chat with us button is greyed out, and my headset recently broke but i am still within my 2 year warranty

3 days ago

MagentaDyewebclassic337Insider Mini

asked in Razer Support

Kishi V2 Nexus App YouTube Broadcasting, How?

I managed to link both the Facebook and the YouTube accounts to the Nexus app. Broadcasting from the Nexus app to Facebook works. But I can't get a live stream on my YouTube channel. What am I missing?

2 days ago

Melonfreshnexus812Insider Mini

posted in Razer Support

activation code

Hello, my activation code has been erased. I recently bought headphones and wanted to activate them and the code was erased.

3 days ago

shirishpsinghInsider Mini

posted in Razer Support

Razer Support in India: Blackwidow V3 Mini

I own a Blackwidow V3 Mini Keyboard. Purchased it in November 2022. As soon as I purchased it, it started mal-funtioning. Almost all the keys are unusable; typing one letter results in at least 8-9 inputs. I've had to completely replace the keyboard with another purchase, hoping to claim the warranty on my product. Unfortunately, Razer support in India seems to be pretty non-existent. There was one reseller, Acro Engineering, which used to handle all RMA in India. The reseller seems to have vanished.Ever since I've been trying to get in touch with the Razer support team but to no avail. This purchase is ultimately proving itself to be a very bad investment; both in a product, and in a brand.

3 days ago

MysticMARCASITEsolo970Insider Mini

asked in Razer Support

Inquiry Regarding Razer Basilisk V3 Compatibility with AutoCAD

Dear Razer Technical Support Team,I hope this message finds you well. I am reaching out to inquire about the compatibility of the Razer Basilisk V3 Customizable Ergonomic Gaming Mouse with AutoCAD drafting software.As an avid user of AutoCAD for my drafting work, I am considering upgrading to the Basilisk V3 due to its impressive features, including the fastest gaming mouse switch, customizable buttons, and high DPI optical sensor. One of the key aspects that piques my interest is the ability to program the mouse buttons to execute specific commands or shortcuts within AutoCAD.Before making the purchase, I wanted to seek clarification on the following points:Can the Razer Basilisk V3 be seamlessly integrated with AutoCAD software?Are there any known compatibility issues or limitations I should be aware of when using this mouse with AutoCAD?How straightforward is the process of customizing the mouse buttons to correspond with AutoCAD shortcuts or commands?Are there any resources or guid

4 days ago

helloimlivInsider Mini

asked in Razer Support

razer kraken BT

Hey, i recently got the BT kraken v2. Set it up a few days ago I got it because my old headset broke. Managed to connect it and sounded good on my phone so got it all set up on my pc. I only play Fortnite and unfortunately it doesn’t seem to work with it. Since connecting it my sound is horrendous (I’ve seen it says to change settings to stereo not hands free but when I do this I get 0 sound). Because the game is trying to hard to get the audio to function (it’s crackly and has a huge delay on game sounds, voice chat seems fine) . My game is now lagging and the FPS is so low. I’ve changed everything to performance settings and played around with sound as per online recs. has anyone got any other solutions?? I know it’s not Fortnite as I can see streamers using this headset fine ? Is it because they have a separate mic?? Can I refund a lightly used product if it’s not suitable for the one game I play. Any help appreciated. I really want to get this workinf as I’ve wasted loads of m

4 days ago

ArcticLimeclassicdata593Insider Mini

asked in Razer Support

Can not register razer seiren for warranty

Hi I bought razer seriren on November last year via shopee.I tried to registered this microphone for a warranty in the razer website but it said that my product has already been registered.I would like a help to cancel the registration that I did not do it myself.Could someone help me please?I still have a purchase evidence with me if you wanna check.

4 days ago

everOldHeliotrope011Insider Mini

asked in Razer Support

dongle nari

Hello there .. i bought a razer nari ultimate headphone and IT came without the dongle..i dont want to return them cause i love this product..când u help me with a solution?Thank you

4 days ago

CeruleanBluecooltoday882Insider Mini

asked in Razer Support

PENDING transaction after payment

I purchased Free Fire gems two days ago from the site, and I have not received anything. Now, even though the money has been transferred, I have not received anything. I hope to solve the problem.

4 days ago

AltairenateInsider Mini

asked in Razer Support

Dongle Broken Razer Viper V2 Pro

We contacted the seller "Space Station" in Shopee. It takes a lot of time for them to respond or give a feedback. We've already reported that the Dongle is really dead and not working, (All good except for the Dongle) (Razer Viper V2 Pro) I really miss playing with my Viper V2 Pro

4 days ago

NiHoKudashiInsider Mini

asked in Razer Support

Lost my old phone

I lost my old phone and I don’t remember my back up codes ( or where i saved them ) ( Probably from my old HDD )I just reloaded some Gold coins and I can’t use it cause I need 2 step auth from my old mobile number.Now I can’t use those gold. Can someone help me please? I’m trying to catch that sale on the game i’m playing and I already sent a ticket 27 hours ago and still no reply from Razer Support Team.

3 days ago

OldmothermInsider Mini

asked in Razer Support

Ripsaw hd capture card not connecting to tv

My son bought the acclaimed Razer Ripsaw HD from Amazon and followed the easy to use instructions but it appears to be anything but straightforward. He can get it to work on his computer but as soon as he connects to the TV it freezes on the computer and the TV says weak signal. I’m disappointed by the lack of support, the serial number has apparently expired and therefore support is unavailable. We have reached out to Amazon and they say it’s faulty. is there anything we are missing that we should be doing? Sorry for the basic description, but we are clueless….my son is autistic and is very distressed, deregulated & overwhelmed by this whole process. What was meant to be a straightforward, copy the college set up, has become a nightmare and there is no one to talk to.

4 days ago

Eltiburon24Insider Mini

asked in Razer Support

Casque Nari ultimate clef usb cassé

J’ai cassé la clef usb de mon casque Razer nari ultimate est ce possible d’en avoir une de remplacement et comment procéder ?

4 days ago

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