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  • 42,775 Threads
  • 61,363 Replies
42775 Threads
The_Warbreaker
The_WarbreakerInsider Mini
posted in Razer Support
Blackwidow V4: Space key not working properly

Hey,I’m using a Blackwidow V4 that I bought abt a month ago,It isn’t damaged but the spacebar key just doesn’t work properly, Sometimes it doesn’t press, Sometimes it double taps even tho I pressed it once, and it can also triple tap if it wants to.I alreadye cleaned the keyboard and it didn’t fix anything, I aslo tried using a different keyboard and it worked perfectly fine so I think (I’m pretty sure) that the issue is within the keyboard itself.I’ve also seen that many other people had the same issue so, if you also happen to have the same issue as I do, tell me and we’ll see what we can doThanks to the Razer support staff if they can resolve this, it’s really annoying especially when gaming:)   ^^   <3

1
Razer.sushi.boi
2 days ago
SilverSandventurewire804
SilverSandventurewire804Insider Mini
asked in Razer Support
I have Razer Blackshark v2 pro S/N: HN2037D13003152 and I lost Bluetooth transceiver.

I have Razer Blackshark v2 pro S/N: HN2037D13003152 and I lost Bluetooth transceiver.It is critical to have wifi connection during my daily work.Can I buy replacement dongle for my headset?I am located in Poland

1
Razer.sushi.boi
2 days ago
S
sashimichefInsider Mini
asked in Razer Support
Razer Viper V2 Pro unable to be used unwired.

I’ve looked through similar issues already discussed but the only other person I saw with the exact same issue didn’t find a resolution.The mouse functioned perfectly till today. However, today when I plugged in the dongle into the computer, the mouse didn’t connect. I figured it was out of battery so I plugged the mouse into my computer to see if it would show up in synapse and charge. It did not. It showed no signs of charging and was not usable, not connecting to my computer through the dongle, or working through the wire. I tried a method found by someone else to plug the mouse into a non-computer usb port. By doing this, the mouse turned on and said it was charging (in synapse), as it was now connected to my computer through the dongle despite being charged by a non-pc usb port. I assumed the problem was fixed and left it for an hour. I came back, unplugged my mouse and within a second it lose power and connection to my pc. I plugged it back in and realised it was stuck charging a

1
Razer.sushi.boi
2 days ago
G
GuppieGreenpulseretro448Insider Mini
asked in Razer Support
My R key is not responding correctly razer hunstman

Hi, right now I have got a problem where my R key sometimes do not rrerspond and sometimes it double click. I can’t understand whats wrong and how it just started from nowhere. I have tied cleaning it, update firmware, changed USB plug, switched switches. Anyone knows?

1
Razer.sushi.boi
2 days ago
insiderOnyxcool298
insiderOnyxcool298Insider Mini
posted in Razer Support
can redeem razer gold gift card

Hello, i cant redeem razer gold gift card bc it doesnt show where to redeem.I have watched a lot of youtube videos on how to redeem it, but for me it doesnt show where to redeem it like otheres. The only thing i can redeem is the silver thing bit i baught the gold razrer goft card and have all the details but i just can reddem it couse there is no redeem option for it! 

1
Razer.sushi.boi
2 days ago
S
smartVividViolet688Insider Mini
asked in Razer Support
A lot of problems with my Razer Basilisk v3. Need help

I didn't wanted to make a post but it's getting too frustrating now and I'll get straight to the point: My mouse keeps stopping/freezing when I lift it when playing a game. Every other button works but the sensor stops working. Only 2 colors cycle through the mouse. Red and green despite changing the lighting profiles using the Synapse software. The mouse was stuck in free spin. When I pressed the scroll toggle mode when the scroll was spinning freely, the mouse tried to stop it but it couldn't change to toggle mode. I kept doing it multiples times now it's stuck in toggle mode and cannot do free spin. As a big Razer fan I've faced nothing nothing but disappointment. I haven't dropped it a single time and I've kept it with with utmost care. I don't think I'll ever buy a Razer product now.If you guys know how to fix this then please help.

1
Razer.sushi.boi
2 days ago
ShadowWolf2429
ShadowWolf2429Insider Mini
asked in Razer Support
Razor Blackshark v2 Pro

I misplaced my dongle. How much is a replacement?s/n : HN2217D13105620

1
Razer.sushi.boi
2 days ago
6
6313466Insider Mini
asked in Razer Support
tidak dapat menerima code

tidak daapt menerima code via sms

1
Razer.sushi.boi
2 days ago
M
Maniak_TbnkInsider Mini
asked in Razer Support
Connectivity Issue with Razer BlackShark V2 Pro

Hello,I have recently been experiencing intermittent connection issues with my Razer BlackShark V2 Pro headset, where the audio cuts out for about two seconds before resuming. Upon checking Synapse, I noticed that the software is not detecting the headset. I have double-checked the USB receiver and even switched ports, but the issue persists.I uninstalled and reinstalled Synapse, but unfortunately, this did not resolve the problem. As I purchased the headset only a few months ago and have taken great care of it since I use it for work, I’m concerned that it may already be malfunctioning.Could you please advise on the next steps to resolve this issue?Best regards,

0
M
2 days ago
Q
quickMimiPinkRUBY916Insider Mini
asked in Razer Support
Brand New Razer Basilisk V3 - Scroll Wheel Not Working

Hey all, Just today I received a Basilisk V3, opened it about 15 minutes ago and noticed that normal scrolling on the scroll wheel does not work. Pressing the mouse scroll in, switching to smooth scroll and side scrolling all works but normal scrolling doesn’t - smooth scrolling or not. I have tried:Plugging into a different USB port Closing down Synapse and trying to scroll Updating the mouse firmware Resetting the device via SynapseAll to no effect. My old mouse, a Basilisk V2, scrolls just fine no problem. Any known issues/help? Or am I just returning it? Cheers.

22
SFX696
2 days ago
awesomeBlueberryspot707
awesomeBlueberryspot707Insider Mini
posted in Razer Support
RAZER COBRA PRO - Automatically changes DPI to a higher level

I recently bought a RAZER COBRA PRO mouse, but from day one, I have been facing an issue where the mouse automatically changes DPI to a higher level when I am in the middle of a game (specifically when I left-click to shoot).I am not sure what is causing this issue. I have tried uninstalling and reinstalling the driver, but it didn’t help.I read another thread where people suspect that RAZER SYNAPSE might be causing this issue, but the problem persists with or without that software.Could you please help me resolve this problem?Thank you in advance!

0
awesomeBlueberryspot707
2 days ago
coastautoMagenta375
coastautoMagenta375Insider Mini
asked in Razer Support
Firmware Update Bricked my Wireless USB Dongle for Razer Basilisk Ultimate

After a firmware update, my wireless USB dongle is no longer recognized. My mouse works when plugged in, the dock is recognized when plugged in, the Dongle will not recognize whether plugged into the mouse dock or the PC directly. The firmware update appears to have bricked my dongle.

3
V
2 days ago
G
GakiandriceInsider Mini
asked in Razer Support
razer kitty headset disconnecting

I’ve had my razor kitty headset since Christmas 2021 and they’ve recently started disconnecting a lot with a popping noise. I’m not sure if it’s a razer synapse issue because it’s everytime I move my laptop slightly it disconnects like there’s an issue with the usb/wire that’s broken ?? Is there a way I can fix this if it’s a wire issue ? Kinda upset they’re not even that old and they’re already showing signs of wear and tear :(

71
N
2 days ago
Dale_Blackburn
Dale_BlackburnInsider Mini
asked in Razer Support
Razer Basilisk V3 Stopped Working (Completely)

Yet again another failure from Razer… endless problems continue. My Basilisk V3 wired mouse suddenly stopped working, my laptop can’t see the device, synapse can’t see it, device manager can’t see it, firmware updater can’t see it… Basically there is no electricity power it receives when i plug it in. I didn’t drop my mice or something, it was perfectly fine yesterday night. I tried every method you can think of, sleep mode PC fix, uninstalling usb drivers, updates, re installing synapse, everything. It just feels like my mouse is dead on the inside for no reason. When i first bought it, without any drivers or synapse, it would still get the RGB light going on and my PC would detect a new device. But now, there is no power inside my mouse. No light.  Nothing happens when i plug it in or out, it just looks DEAD. And yes i tried different usb ports but not a different PC yet. How am i gonna fix this?   

58
Lizion420
2 days ago
spotdirectCornsilk588
spotdirectCornsilk588Insider Mini
asked in Razer Support
I am unable to install the Razer Kitsune firmware on both MacOS and SteamOS

I tried running the firmware through Wine/Whisky/Steam and the application does run, but I cannot choose the Update button:The controller is on PC mode, tried connecting with tournament mode on and off but it didn’t work. I also tried connecting the controller straight to my MacBook with a USB C - USB C cable, but it still didn’t work. I tried with the official cable too with using an external adapter. As a last resort, I tried connecting the Kitsune to my Steam Deck (including the dock), but I still got the same result (used the official cable this time). Is there anything I am missing? I don’t own a Windows device, but I might visit a store nearby to help me with this. Please help me if you can!

1
spotdirectCornsilk588
2 days ago
S
SteebbotInsider Mini
asked in Razer Support
Is there a way to turn off or turn down the voice that says system messages on kraken v4

As the title says, the voice that plays to say things like, “power on, power off, mic on , mic off, pairing, ect” is VERY loud to me.I’m a person who is autistic, who normally uses headphones to block the noise around me so I can function better during tasks. On a normal day my hearing is just way to sensitive to cope with just normal people sounds. I got the v4 becuase it was simalar in features to my arctis 9x that broke, and I wanted to try something else. The headset and equalizer options for the Kraken V4 are otherwise really stellar, but this one issue makes it really hard to like it. My prevous razor headset I have been using in interim of having no headset at all didn’t have this loud system voice. I was not expecting a loud system voice to be on this model. (Previous headset from Razor is a Nari so, pretty old for a peripheral I’ll admit.)Things I have tried already.Turning the volume wheel all the way down. → The voice remains the same volume Staring @ synapse to see if there

7
Moises001
2 days ago
R
radioFuchsiaPurple353Insider Mini
asked in Razer Support
"Award-winning support" Where?

There is no way on the website to actually get in touch with support or talk to a person. There is no email, no phone number, not even a chat bot. Every link just leads in a circle, the same five pages over and over, but none of them actually take you to any support. How do I talk to a person? My order is about to get returned because they can’t deliver it, and Razer has forbidden them from allowing me to pick it up from the FedEx office.

0
R
2 days ago
N
neoyahuInsider Mini
asked in Razer Support
Razer Kraken X Lite headband cracked

Hello, I bought the product 10 months ago from Teknosa in Turkey. Yesterday morning, the cracking I showed in the image occurred. As someone who uses the headset very sensitively, I did not expect it to crack so easily. I am alone at home and I was studying as usual.I took the headset out of my ear and put it back in place, and when I came back, I realised that it did not sit on my head.Please help, I need to study.I am preparing for the university exam.The warranty of the product is still ongoing, but since I do not have a box, Teknosa's technical service will probably not accept it. What should I do, I want urgent help from knowledgeable friends.https://prnt.sc/gLtfZwxA-e72https://prnt.sc/1mPDVYP37VS1

1
M
2 days ago
J
JacobClontzInsider Mini
asked in Razer Support
Razer Basilisk V3 Scrolling Mode keeps switching

When I turned on my pc this morning, my mouse was in the free-spin mode and clicking thing toggle button on the mouse would not switch it to tactile. I unplugged the mouse and plugged it back in. After this, the mouse began switching back and forth between tactile and free-spin on its own, this occurs either once a second or every several seconds. I hear the physical switch click in the mouse and I see the setting change on synapse. I can manually the scroll mode on synapse but it eventually begins to switch itself back and forth. My toggle button on the mouse itself continues to have no effect. Is this a software or hardware issue and is this fixable? 

0
J
2 days ago
N
neuroengenheiroInsider Mini
asked in Razer Support
Warranty France

I bought a Razor Orochi V2 last year (January), but recently the scroll wheel stopped working. From what I understand the warranty is for two years, but I can't start the process because it doesn't recognize the order number (purchased on Amazon France), what should I do?

2
N
2 days ago
R
rid1waanInsider Mini
asked in Razer Support
Audio Broke!

I just installed Synapse because my friend had told me my audio was quite & i had it previously but when i just installled it now, it completely killed my audio, i can't hear anything at all & my mic activity also doesn't work. I then uninstalled synapse hoping that would do the trick however it didn't. Has this occured to anyone else & is there indeed a fix for this.I'm using the Razer Blackshark v2 X & i'm using Synapse 3.

3
OrangeRedwebfresh614
2 days ago
Mysticfastnetwork712
Mysticfastnetwork712Insider Mini
asked in Razer Support
Razer deathAdder V3 pro is not detected by pc

When i plug it in it just doesnt turn on cant use the button on the bottom to turn it on tried reinstalling synapse it use to work and then it worked occasionally but now it doesnt detect the mouse any help is appreciated 

2
Mysticfastnetwork712
2 days ago
athan614
athan614Insider Mini
asked in Razer Support
Razer Blade 16 (2023) BIOS v2.03 won't install

Hello,I can’t seem to install BIOS v2.03 for my Razer Blade 16 (RTX 4090), the installer would complete and my laptop would restart normally but upon logging into Windows I see my BIOS is still on v2.02.

1
athan614
2 days ago
smartflowCoralRed700
smartflowCoralRed700Insider Mini
asked in Razer Support
CHANGİNG OLD MOBİLE PHONE NUMBER

My old phone number is registered to my Razer account and that's why I can't top up diamonds, I need urgent support!!!!

0
smartflowCoralRed700
2 days ago
exparsioz
exparsiozInsider Mini
asked in Razer Support
Laptop wont turn on, LED blinks oce

Hello everyone,My Razer RZ09-0409 want turn on anymore all of a sudden, when I press the power button nothing happends, when I hold the pwer button it flashes once but nothing happends. leaving it on the charger also doesnt seem to help. The laptop is just out of warrenty by 4 months so I hope anyone can help me. Yhanks in advance!

2
exparsioz
2 days ago

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