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  • 42,885 Threads
  • 61,514 Replies
42885 Threads
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ventureTOURMALINE716Insider Mini
asked in Razer Support
Weird Basilisk Ultimate Situatuions

My MB5 button is having a weird problem. Its either wont work at all or it holds itself ro seconds. And sometimes the button merge to another button ( ex : if i click left click mb5 button will also responds). But after i shut down my pc, left it for awhile then turn it on, the problem fixed itself and will come again on any moment.

0
V
4 days ago
S
sigamrizzler911Insider Mini
asked in Razer Support
blackshark v2 X microphone

So I bought the blackshark v2 x on 01.09/2024 and its worked fine but recently its been extremely quiet and when it does work it echoes and whenever I use the mute button it makes a crackling noise. 

1
Razer.Aero
4 days ago
StrawbizTOPAZ282
StrawbizTOPAZ282Insider Mini
asked in Razer Support
Product Registration

I cant register my deathadder essential. İ dont understand zero and the cross in the zero

1
Razer.Aero
4 days ago
C
CtrlinInsider Mini
asked in Razer Support
Viper v2 Pro Dongle stopped working

Hello, my mouse has been working just fine but recently it stopped connecting to the wireless dongle here and there and I have to plug it in to use it. Now it doesn't connect to it at all and when I got to update using the dongle it says to plug it in and it doesn't even recognize it plugged in to my PC.

0
C
4 days ago
TheCraftMate
TheCraftMateInsider Mini
asked in Razer Support
Basilisk V3 Pro Not connecting

My Razer Basilisk V3 Pro is not connecting to any device. I tried it with the cable, dongle and bluetooth but nothing worked. If I start my rezer mouse the logo and the scroll wheel lights up red and when I turn it off the lights still show for 10 seconds. On the bottom it shows a gradient from red over yellow, green to blue. I tried updating my mouse firmware but the tool couldn’t find my mouse. I updated my dongle. My windows 11 pro is fully updated. I tried reinstalling all Razer apps. On a different computer also nothing worked. My mouse still has warranty, but i got it as a gift and I got no receipt. Yesterday my Mouse worked completely fine. 

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TheCraftMate
4 days ago
P
PysznaPizzaInsider Mini
asked in Razer Support
Razer Barracuda X (2022) turning off after minute with no sound even with auto standby changed

Hi,i noticed that my barracuda x (2022) are turning off after one minute without sound played on them. I’ve changed auto standby in app to 30 min/one hour/never and nothing helped. Also sometimes i have issue with connecting them to PC. Green dot is showing connection, but there is no sound. Have to unplug and plug dongle to usb to make it working. Is there any solution for that (espacially with first problem - it very annoying when i cant stop music just for minute cause headset is turning off without any voice or notification)?Win 11EDIT: Just connected headset to mobile via hyperspeed only (no bluetooth). Headset didnt turn off even without any sound played. That’s pointing for issue in driver/windows configuration/BIOS. Gonna make linux pendrive, try to change something in drivers and will try to answer.

14
Lucyfer1236
4 days ago
B
Beres09Insider Mini
asked in Razer Support
How do i connect Razer Deathadder essential

I put all the information it asked me but on the razer synapse app it says thah there is no device found when my mouse is plugged in my PC.

2
F
4 days ago
VesNL
VesNLInsider Mini
asked in Razer Support
Synapse 4: Motherboard added without user input

New custom built PC. Added Synapse 4, connected my Tartarus V2 and it was the only device that that I added. Played with it for a day in 5 games. Razer account is one that I have had for a while. Software started automatically every time Windows did.  2 days later I noticed that a new device is added. A motherboard. I get a prompt it was added through the cloud. But I never did. Asks me to sync but I decline. When I look text it shows a different motherboard type.From that moment issues arose. I got an error whenever I log into Windows. I thought it was another software. But when I closed/exited Synape 4 and re-opened it I got the error. This is followed by my CPU idle temperature rising 15-20 degrees as the CPU is apparently been kept busy.  WindowsEdition    Windows 11 ProVersion    24H2OS build    26100.1742Experience    Windows Feature Experience Pack 1000.26100.18.0 Razer Synape 4Version 4.0.86.2140070642

2
VesNL
4 days ago
E
EpikkVanillaInsider Mini
asked in Razer Support
Razer leviathan v2 turns on but will not work

My leviathan v2 speakers have been working great for a while now and all of the sudden, stopped working, they turn on and the source light is green, but my pc no longer detects the speakers whatsoever. i also cannot change them to bluetooth to connect my phone to them. i just cannot get anything out of them. i have tried updating the firmware but in order to do this, the device needs to be in bluetooth mode so i cannot update, i have tried reinstalling synapse and restarting my pc but still no luck. i left it a couple of days and suddenly the source light was solid red and pressing the buttons or holding them did nothing, i switched it off at the wall and then back on and im back to them being able to turn on and off but still cannot get them in bluetooth mode or cannot get my pc to recognise them.

62
Wisterialabever252
4 days ago
brokeblad3
brokeblad3Insider Mini
asked in Razer Support
there was an unexpected error please reload the page and try again

there was an unexpected error please reload the page and try again

0
brokeblad3
4 days ago
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PeakestFlyInsider Mini
posted in Razer Support
activation code (blackshark v2 x)

help…. I dont have a activation code when i bought the blackshark V2 X and I will really appreciate someone who can provide a new code for my headset so I can access 7.1 surround sound 😁

2
Amirreza_Taq
4 days ago
labbizAcidGreen262
labbizAcidGreen262Insider Mini
asked in Razer Support
Where do i buy the protien headband cushions for barracuda x?

I live in India and I couldn't find any website selling replacement for headband cushions for barracuda x. The only place where I could find them was ali express and they don't deliver to my country either. Do any of you guys know where can I buy them? 

0
labbizAcidGreen262
4 days ago
SouravESportsGaming
SouravESportsGamingInsider Mini
asked in Razer Support
Razer support approval for for warranty claim

I have a razer Naga v2 pro Wirless mouse. I got that from amazon.In India. There are some switches issue so i submit my ticket in acroma care and send my Mouse with box for warranty claim Than they tell me that they can't see my mouse serial number because its faded. So they asked me to get razer approval for this claim. How can I got that. There is no Razer Customer Care Number for India. Can Any body guid me about this. 

0
SouravESportsGaming
4 days ago
A
AdangioInsider Mini
asked in Razer Support
error 401 in opening support please help

 When I try to enter the support section of the Razer site to activate the 7.1 sound, I get the error {"code":"401","message":"Unauthorized"}, please help me

2
A
4 days ago
Claretportalclassic129
Claretportalclassic129Insider Mini
asked in Razer Support
Razer Viper Ultimate keeps disconnecting

Hi, for a few days now my Razor Viper Ultimate keeps disconnecting, more and more frecuently, in wireless mode (it works perfectly with wired mode). I’ve tried reinstalling Synapse, updating the firmware, changing to another port, different PC and even tried using the mouse without the software and the problem remains. Is it a dongle issue? Did the software update causes my dongle to malfunction? Is there any problem with the 2.4 GHz connectivity? Thanks in advance!

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himawariboshi
4 days ago
N
NetflyerInsider Mini
asked in Razer Support
Blackwidow V4 X

Does the Blackwidow V4 X have all programmable keys, not just the macro keys? Does the keyboard have the same functionalities as the first old Ornata Chroma and more or at least?Thank you in advance for your help! 

0
N
4 days ago
A
assassin4568Insider Mini
asked in Razer Support
7.1 Surround Sound Activation code

I recently bought a headphone (Kraken X lite P/N:RZ04-02950100-R381 )  but I couldn't find the activation code and wanted you to give me a code if possible.

1
FiszPL
Vanguard
4 days ago
freshtalkRedOrange513
freshtalkRedOrange513Insider Mini
asked in Razer Support
Razor basilisk x hyperspeed stopped working

I have a razor basilisk x hyperspeed ,i’ve left it overnight as i usually do without turning it off and when i woke up it didnt respond ,no redlight underneath, swithed battery and still no response, i’ve opened it and check the  pins from the battery to the bord and they are connected.What should i do ,or is it a lost case?

0
freshtalkRedOrange513
4 days ago
AC1950D01900032
AC1950D01900032Insider Mini
asked in Razer Support
Razer Wolverine V2 Chroma after update not working and stuck vibration

Hey. I have a razer wolverine chroma v2. After updating the firmware, the controller does not turn on at all! Stuck vibration when connecting. I have made sure the usb-c wire is properly attached and have tried on my other xbox series x  and there is still no response. When connecting stuck vibration. There is no connection. Help with the problem? With respect.

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AC1950D01900032
5 days ago
D
DRAKK076Insider Mini
asked in Razer Support
Razer core X Chroma EGPU - Faulty On/Off Switch

Hi, reposting an ongoing issue that many other users seems to have faced or are facing. I have been experiencing a sparking / poppong sound which sometimes is accompanied by a small flash when turning the X Chroma EGPU device on using the device on/off switch. Following the last update, the X Chroma eGPU is not even turning on. Wondering if there is a link, or if from the beginning the conception was not somehow faulty? ‘looking forward to hearing from support / community users. Best Drakk076

0
D
5 days ago
L
llamuhxInsider Mini
asked in Razer Support
Deathadder V3 Pro Hyperpolling Firmware Won't Update

I just received my Deathadder V3 Pro that comes with the 8k Hyperpolling adapter.  The first thing I did was install Synapse and then I checked the Razer website for firmware updates.  I do see a very recent firmware update for the mouse so I downloaded it and attempted to update my mouse.  My mouse is not detected by the firmware update utility.  I have tried choosing both the left option, for updating the dongle and the mouse, and the right option, for updating just the mouse.  I have tried plugging the mouse in directly, switching USB cables, switching USB ports, plugging only the wireless dongle in (using a Logitech to control the PC), removing drivers from device manager, reinstalling Synapse, and finally another PC (Win 10).  I also tried downloading the firmware updater for just the Hyperpolling dongle but it does not detect the dongle either.  I have not had any problems with Logitech or Glorious software detecting mice and doing firmware updates.  Can someone please assist? Th

6
D
5 days ago
LARIMARhitTeal735
LARIMARhitTeal735Insider Mini
asked in Razer Support
Camera not working, black screen

I’ve been using my Razer Kiyo on a corporate laptop without installing any drivers, and it was working fine. But during an important interview, the camera flashed one frame and then just went black. Now, the light on the Kiyo is still on, but the camera won’t work at all.Since I’m on a corporate laptop, I haven’t installed the official drivers, but it was working perfectly before. I’ve tried unplugging it, switching USB ports, restarting the laptop, and using different apps, but no luck.

1
LARIMARhitTeal735
5 days ago
X
XlyyyyInsider Mini
posted in Razer Support
wolverine v2 chroma wont hold vertical inputs on left analogue stick

I bought a wolverine v2 chroma a while back from amazon and after a few months the left analogue stick would randomly disengage when held forward. I managed to get a replacement from amazon, now 6 months later the exact same thing is happening. Is there an easy fix? I don't want to have to keep trying to get replacements. The controller is not that old or even used a whole lot.

1
WinterSkyboardgeo267
5 days ago
lvbnclt
lvbncltInsider Mini
posted in Razer Support
CAN'T AUTHENTICATE MY ACCOUNT

Hi, I have a big problem I can't authenticate my account because I used my Facebook that doesn't have an email address can you help me fix this?

0
lvbnclt
5 days ago
S
Sarge_coolbeanzInsider Mini
asked in Razer Support
Razer barracuda x 2021 Dongle Replacement Australia

Hi,  I’ve accidentally dropped my phone while the dongle was plugged and it’s bent the USB C for my Razer Barracuda X 2021. I can see the replacement purchasable only mentions that it suppports the 2022 model, Can i please ask some assistance in what to do next. Thanks

0
S
5 days ago

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