Razer Support | Razer Insider

Razer Support

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  • 38,770 Threads
  • 56,294 Replies

38770 Threads

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AdysowskiInsider Mini
asked in Razer Support

Razer Kiyo Pro Firmware Update - Contact Support

Hi guys, as many of You i have read on this forum and reddit, I cant update the firmware on my almost brand-new Razer Kiyo Pro. It came with a software version 1.0.1.8 and i cant update it to newest or any that i found online. Im so disappointed, great camera but it is not working properly in windows 11, read online that FW update solves issues. Tried with few PCs and different OSes - Vista, 7 both 32bit and 64bit, 8, 10, 11.  I tried eveything that i could. Please help me, this is brand new camera (has like 2-3 weeks) and razer site tells me that warranty on this cam is over(!). Thanks for help. have a great day!

19
T
7 days ago
hitAmaranthRedbicycle582
hitAmaranthRedbicycle582Insider Mini
asked in Razer Support

gift card error

i scratch off 3 activate code from the card, what can i do because I need the card so bad. 

1
Razer.Aero
7 days ago
CopperRedboxawesome857
CopperRedboxawesome857Insider Mini
asked in Razer Support

I would like to know the status of an order that was purchased by a guest 3 weeks ago.

I made a guest purchase at the online store. I received the order confirmation email right away, but I still haven't received the shipping email for 3 weeks.I also cannot check the order status from the link in the order confirmation email. What should I do.

0
CopperRedboxawesome857
7 days ago
I
Immortalslayer101Insider Mini
asked in Razer Support

Razer Blade 15 Advanced Model compatible ram and ssd upgrade

I own a 2022 Razer Blade 15 Advanced Model and looking to upgrade the ram and ssd within. What is compatible? Can I boost to ddr5? 

1
FiszPL
Vanguard
7 days ago
siteWildWatermelonbiz529
siteWildWatermelonbiz529Insider Mini
posted in Razer Support

over scratch razer gold $40 Last 4 code missing

 

1
FiszPL
Vanguard
7 days ago
S
SantiagoJimenez1Insider Mini
posted in Razer Support

can i redeem miss code razer gold

I scratch off my razer gold card but the code are missing can I get the missing code

1
FiszPL
Vanguard
7 days ago
F
FireonlineInsider Mini
posted in Razer Support

Second pair of razer Kraken V3 Pro headphone, second broken for the exact same reason.

The headphones are excellent, though I wish they were true wireless.But this is my second pair, and both pairs have broken the exact same way. The plastic on both ends of the headband cracks under the smallest pressures, and when this is a major stress point it’s completely illogical to have them made of such flimsy plastic.1st time:Took my headphones off my head and the damn thing shattered. Didn’t even notice a crack if one was forming.Second Time, same thing. Same exact point of weakness. I didn’t realize I had put on and take off these headphones with all the love and care that one would use navigating a minefield! ​​​​​​ What are my chances of getting a second attempt at a warranty replacement for this? And if at all possible, Razer, please reinforce this part next time. I’m not rough with me equipment at all. I’ve had the same razer mouse for over 8 years, and two keyboards, one of which is nearly 10 years old, but this headset has broken twice on me in the last year.

0
F
7 days ago
H
HavokhuntrInsider Mini
asked in Razer Support

Razer Blackshark v2 hyperspeed dongle not connecting

I just bought this headset today and when plugged in the headset works fine but as soon as i try to pair with dongle i get nothing.  I was just going to return but i do like the quality of the headset so trying tech support first.

6
GreenBluealleyhit784
7 days ago
G
gtoforceInsider Mini
asked in Razer Support

Razer Core X - Powers off after 30 seconds

Hi everyone,I have a Razer Core X that I’ve been using for the past close to 3 years now. Last year around April 2023, I’ve been using an RTX 3090 with the Core X and it has been working wonderfully until life took over in Jan 2024 where I’ve stopped gaming for 4 months. I’ve recently switched it back on and it seems to power off automatically after 30 seconds or so every time. I hope it’s not my GPU dying although highly unlikely. A short video is here (no need to view it because it’s self explanatory). I also am quite frustrated because I couldnt find the product 15 digit alphanumerals because the box it came with has been disfigured by duct tapes as a result of traveling with the e-GPU. If anyone can also help me trying to figure out the product serials, that’d be great as well because the no. on the PSU doesnt help.Appreciate any suggestions. I feel like I should just buy a 1000w PSU and hook it up externally without using the eGPU cover anymore but I’ll keep that as a last resort.

0
G
7 days ago
hueil
hueilInsider Mini
asked in Razer Support

plz i need help I bought an 8k dongle and tested it, and it outputs 5k. What should I do? i used 1600dpi and 3200dpi

I bought an 8k dongle and tested it, and it outputs 5k.   What should I do?   i used 1600dpi and 3200dpi.my mouse is deathadder v3 pro. i used  polling rate app https://rzr.to/pollngrate   i need help

0
hueil
7 days ago
appleipodlol
appleipodlolInsider Mini
asked in Razer Support

Razor Barracuda twist base snapped with four months of use

I have had the razor headset for four months and I started noticing cracks and very light squeaking when I turned the headphone joints side to side. Today the right side had a little plastic fall off, dislodging the cord. is there a way to fix/replace/Get a refund?

7
D
7 days ago
depotPistachiobuzz770
depotPistachiobuzz770Insider Mini
asked in Razer Support

Razer synapse 3 doesnt work

does anyone why does this happen? it just get frozen at 99% at the installation part, i’ve already tried restarting my pc, downloading it again and even deleting the the archives that i downloaded the first time. I really want to configure my keyboard but it just dont work.

0
depotPistachiobuzz770
7 days ago
C
CraftingFNSInsider Mini
asked in Razer Support

Razer Blackshark V2 Pro Headband end snapped off

I was playing a game when I felt some pressure on the left side of my head, took off my headset to see the Headband end snapped off, and flew somewhere in my room and I can’t find it. unsure what to do because the headset’s not ever a year old

7
C
7 days ago
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TIIMELIINGInsider Mini
asked in Razer Support

My Nari Ultimate headset wont connect to my pc + I am unable to Install synapse

So i tried running the file that cleans out the razer files, so i could install synapse again since the original app I had was when I was still on W10 before i upgraded, but it says running app to download, then disappears, I've waited 30 minutes, and still nothing. I have a high end pc and good Wi-Fi, I don't know what I'm doing wrong.

0
T
7 days ago
J
Jb1303Insider Mini
asked in Razer Support

Brand New Razer hammerhead true wireless not connecting or working

I opened some brand new Razer hammerhead truewireless earbuds yesterday and they are meant to come with voice control but my doesn’t dispute any audio when opened or doesn’t connect to my bluetooth. If there’s any tips or another way to get them to connect then please let me know as they seem to not work. They seem legit as the box was unopened and came with the certificate.Incase they aren’t the serial number and product number to check is:S/N:  232020E01800474P/N: RZ12-02970100-R3U1

1
R
7 days ago
SkyBluebicyclebyte864
SkyBluebicyclebyte864Insider Mini
asked in Razer Support

Razer Blackshark v2 Pro (2023)

I bought the Blackshark v2 pro (2023) a few days ago. I connected it and installed all the drivers and Synapse but the headset loses the connection for 3-4 seconds and then it connects again. Tried all the fixes suggested and nothing worked. 

1
R
7 days ago
K
KaapelitInsider Mini
asked in Razer Support

I need help with my mouse

Okay so I have this Razer Deathadder Elite mouse, which I need new drivers for, because my cursor stops randomly. I tried to open razer synapse 3 (I checked that it has support for the mouse) and it didnt open it, it asked for warranty and I dont have it. The product doesnt show anywhere and the software should be able to detect the mouse. I tried to contact support but I couldn’t anywhere because I dont have proof of the product. So where can I download drivers for my mice? 

1
R
7 days ago
R
Razvan.ZInsider Mini
asked in Razer Support

Thx standalone app keeps reverting to stereo mid usage

Hello Razer fans, I'm currently using THX standalone app version 1.0.257 and every time I'm using spatial audio, it will overwrite to stereo mid-usage after a few minutes. I did remove all regedits and outdated folders before reinstalling, but still that issue remains!Any help is greatly appreciated. best regards

0
R
7 days ago
R
RachealfInsider Mini
asked in Razer Support

Razer gold gift card

Good day everyone, please I bought Razer Gold gifts card and unfortunately I scratched off some numbers off, so right now I can't redeem it because the code is not completed. Is there any way I can get the complete code?

1
R
7 days ago
B
bigpoppadonInsider Mini
asked in Razer Support

order still hasn't shipped

I placed an order quite a while ago that was won and code was redeemed ave it still hasn't shipped maybe you can help me

4
B
7 days ago
P
Predator6161Insider Mini
asked in Razer Support

Razer AIO Hanbo 360 problems

Hi there, I built a new PC and have the following components:ASRock Z690 Taichi Razer Edition Intel i7-14700 Razer Hanbo AIO 360, fan connected to CPU_FAN1 of the motherboard Razer PWM Fan control.ler with 6x Kunai Chroma attached to it Thing is, when I start Windows 11,  I get two faults: FAN COUNT ERROR FAN/S NOT CONNECTED Also, inside Razer Synapse, the fan speed for the CPU shows 0. I read different topics that this was the case with other intel 13th gen CPU's, but the latest fw of the Hanbo (1.2.0) mentions that it is solved.   I have tried formatting Windows and reconfiguring everything, but I can't solve the faults and my CPU speed keeps showing 0. It is also worth mentioning that inside the BIOS I can see the FAN speed of CPU_FAN1. Any ideas on how to solve this? 

0
P
7 days ago
nexusTangoPinksleek908
nexusTangoPinksleek908Insider Mini
asked in Razer Support

Where is my gift?

Why my operation is cancelled?

0
nexusTangoPinksleek908
7 days ago
serkann33
serkann33Insider Mini
asked in Razer Support

razer kishi v2

Good evening, i bought Razer kishi v2 today, but when i plugged it into my phone, my phone didnt recognize kishi. i made otg settings, but the result is still the same. i downloaded nexus and kishi razer applications, but the device does not appear. my device is xiaomi Redmi 12 android version 14. Can anyone help me if anyone knows the solution?

0
serkann33
7 days ago
PearlyPurpleretrobus346
PearlyPurpleretrobus346Insider Mini
asked in Razer Support

Device already registered

My registered device cannot be viewed on my razer synapse app so I cannot check it's battery health

2
PearlyPurpleretrobus346
7 days ago
frontLividdirect596
frontLividdirect596
posted in Razer Support

What's with the BlackShark V2 Pro and breaking plastic brackets. . .

I got my 1st head set In May 2023 They lasted me about 1.5 week before the Brackets just fell apart. I RMA them ofc and got the new ones. . . they lasted me about 5 months until now… bcs they broke again. Like the Quality of the plastic is not very good so to speak. 

9
C
7 days ago

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