Razer Support | Razer Insider

Razer Support

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  • 38,719 Threads
  • 56,259 Replies

38719 Threads

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AzarbodekInsider Mini
asked in Razer Support

Lemon keyboards

I'm having issues with my keyboard.Razer BlackWidow V4 Pro The S and T key and maybe others are not responding or when it does responds it inputs two of the same key. Really getting annoyed. Are they going to fix this or replace? See alot of people having problems with it. Which is sad I had loved Razer products but now im starting to regret buying if they arn't willing to replace these lemon keyboards that are +$200!!!

1
FiszPL
Vanguard
5 days ago
B
bkerinInsider Mini
asked in Razer Support

Has the Cobra fixed the creaking button issue that affects the viper mini?

The buttons creak pretty badly, so I’m considering getting a Cobra.  But I’m only interested if the creaking issue has been specifically looked at and is guaranteed to be fixed.  Anyone know?

0
B
5 days ago
Clorix
ClorixInsider Mini
asked in Razer Support

Windows App Volume Control Not Working After Synapse Update

I have a BlackShark V2 SE that has been great up until Synapse updated today.  After the update, the audio is noticeably quieter even with the same EQ settings.  Additionally, trying to change the volume of Windows apps using Windows’ own audio mixer or a third-party mixer like EarTrumpet doesn’t work.  I can move the slider up and down but the volume doesn’t change, except when it gets to zero, then it gets muted.  I have Discord set up to attenuate sound when I or someone else speaks, which also doesn’t work as it relies on setting app volumes to do that.The only way I’ve been able to fix this is by disabling Audio Enhancements in Windows settings for the headset.  With it disabled, I can once again control app volume and Discord’s attenuation feature works.  However, I don’t get the benefits of any of the Synapse EQ settings or other features.I have tried the following:uninstalling Synapse uninstalling the device from Device Manager installing all Windows Updates updating all audio

60
A
5 days ago
Funnky24
Funnky24Insider Mini
asked in Razer Support

Blackwidow V4 X - a few keys are delayed and unresponsive

Hello there,I have started to notice more and more that some of my keys on my keyboard are sometimes unresponsive or having input delay. For example when I was typing this text I had to press my “s” key many times(4-6times) until it got recognized. I having this issue with several keys like : S,R,M,N and Spacebar. I have tried to switch the USB ports, hard reset, reinstall drivers and also completely uninstall Razer Synapse. Nothing seems to work. I have got my keyboard one month ago. And I started doing this starting this month, with R being the first key starting to be unresponsive and other keys followed afterwards. If there is someone who knows some tips to try to fix this issue, I would be very grateful. I have my keyboard under warranty so in the worst case I can (hopefully) get new one. 

8
PERIDOTPatriarchgeo531
5 days ago
D
domeautoAqua059Insider Mini
asked in Razer Support

Razer Synapse shows unsupported device for kraken v3 pro and Barracuda pro... please give updates

Can you please fix this  by giving update to 2.21version of synapse All Razer software versions can be found here OS - Windows 8.1 Proi will be grateful to you if you can make me happy by giving updatesi do not like windows 10 and windows 11…. Windows 8.1/7 were the bestI love it because they are so lightweight and works much faster than Win 10 or 11. The Processes count will speak for itself… so im kindly asking you to justify my purchase of Kraken v3 pro and Barracuda Pro...i already have thresher 7.1 working but i got another one extra just to enjoy windows 8.1 for next 5 or 7 years… i could use VM if important softwares like brave browser no longer works but for headset, i need something native in my host/primary operating system… so please give headset some love and provide updates to these older versions of synapses…. the ui of these older version of synapses are more beautiful than synapse 3 aswell…  atleast make the headset to be intelligent in a way where i could update firmwa

3
D
5 days ago
R
Razgriz383Insider Mini
asked in Razer Support

Kraken V3 Pro slider holders have cracked

My Kraken has had the plastic tabs over the band adjustments slowly crack down the middle over weeks of just putting them on and taking them off (with both hands) until one side essentially exploded and now the head set is in two pieces attached by a wire. Now after being told it would be replaced, Support is saying this is normal wear and tear and/or my fault for damaging it. I’ve seen multiple users with the same exact type of damage and I guess we all happened to damage them identically and it can’t possibly be the design to blame. So the expectation for a 200$ headset is that it is going to disassemble itself after a year or two from just being put on your head?

2
P
5 days ago
M
Marie4Insider Mini
asked in Razer Support

i tried to load my razer gold card but it says invalid pin

I tried to load my razer gold but it says invalid pin 

1
classiccoveSinopia593
5 days ago
RayrayGumiChan
RayrayGumiChanInsider Mini
asked in Razer Support

How do I reply to forum posts?

I can see the reply box to some posts like the introduction post but for the recent giveaway post for Have a Nice Death. There is no reply text box but I see other people can reply? I tried looking around the forum to see if there was a requirement I needed to hit to reply to certain posts but I couldn’t find anything? Please let me know if I am just blind thank you!

3
buzzSlateBlueplane220
5 days ago
DarkSiennawatchpulse945
DarkSiennawatchpulse945Insider Mini
asked in Razer Support

Razer Blade 16 Touchpad Firmware Updater Freeze at 90%

After updating Windows I decided to update Razer software, I started with https://mysupport.razer.com/app/answers/detail/a_id/13561 which is the latest Touchpad Firmware, released a couple a days ago. I had version 04 and this one is 05 according to the updater.It took only a couple of minutes to go form  0 to 90% but now it's freeze at 90% for over an hour. Neither the keyboard nor the touchpad respond but the laptop is working.The time is updating and I get event popups from other software. I tried to use an external keyboard/mouse but doesn't work either.The links says "Important: Do not force restart or shut down the Razer Blade during this process." but what's the alternative in this case?

3
retroYaleBluefirst282
5 days ago
N
Napalmo0Insider Mini
asked in Razer Support

Razer Blackwidow V3 Pro keys double typing

Hello,Recently some keys (random) are double typing, which is very frustrating.I already did a firmware update, reset my keyboard to the default settings, check Windows keyboard settings, cleaned the keyboard.Nothing seems to work.Is there any solution to fix this? Thank you in advance. 

50
TangerineSHELLsharp976
5 days ago
Y
YbzgamingInsider Mini
asked in Razer Support

NEW Blackwidow V4 Pro key not registering

Hello, I got my Razer Blackwidow V4 Pro a week ago today, and all of a sudden mid game my “Q” key has stopped working and isn’t registering since. There’s an odd occasion it’ll spam Q, but not very often and it’s rare the key works. Any idea on how to fix? ps. I’ve tried the following;Hard reset of keyboard Cleaning the keys Updating Firmware & Synapse  Uninstalling Synapse Plugging into new port

1
P
5 days ago
DesperateMat
DesperateMatInsider Mini
asked in Razer Support

Usb sound card missing Razer Blackshaek v2

I just got the Razer Blackshaek V2 as a gift, and on the box it says Razer Blackshark V2+usb sound card, but I didn't got one. What can I do? 

0
DesperateMat
5 days ago
T
TKHagadirInsider Mini
asked in Razer Support

razer nari firmware updater not detecting dongle

I have downloaded the Razer Nari firmware updater, however it does not seem to recognize that I have the dongle inserted. I have tried using the pairing tool as well seem to recognize the usb, however the firmware updater does not. Any suggestions?Headset: NARI ESSENTIAL; S/N: HN1852D09404278

0
T
5 days ago
A
AaronsiuuInsider Mini
asked in Razer Support

Razer viper ultimate charging super slow.

So my razer viper ultimate has been charging super slow lately, i have the no dock version and im not using the original razer cable since it broke due to its horrible build quality, i bought another micro usb and it has been charging fast ever since today, im sure its the mouse or firmware but idk how to update it.

0
A
5 days ago
D
DaniChaddyInsider Mini
asked in Razer Support

Razer Kiyo Pro Camera not working.

I recently purchased the following camera: Razer Kiyo Pro - USB camera with high-performance adaptive light sensor and tripod for streaming (Full HD 1080 p 60 FPS, HDR, Wide-angle lens, supported Open Broadcaster Software en Xsplit) Black. I’ve had multiple issues with it, it worked for about 1 hour then gave up on me, so now it does not work at all. I see it connected with Synapse but it doesn’t show anything from the camera. It’s connected as a Camera according to device managers, yet not working as one, for weird reason. 

0
D
5 days ago
GraduadoPalito
GraduadoPalitoInsider Mini
asked in Razer Support

Razer bad Synapse VS GG SteelSeries Software

If you still trying to use Synapse from Razer, espessially for Blacksharks v2, DELETE it fully and install https://steelseries.com/gg Software from Steelseries headphones now works with HEADPHONES from RAZER better then *** Synapse. I'm using it since Razer made update in November and suck) So try it, there is 7.1 settings also. Fully delete Synapse and get GG SteelSeries

3
hitinteractiveArsenic151
5 days ago
T
ThedrivingDew2Insider Mini
asked in Razer Support

Compabilty and package content

Hello, I would like to change my keys for my Blackwidow Elite RZ03-02620400-R3G1.Unfortunately 3 of my keys have broken LED´s.So I want to buy these: https://www.razer.com/de-de/gaming-keyboards-accessories/Razer-Mechanical-Switches/RC21-02040300-R3M1 Are they compatible?Are the keys solded on my circuit board?Are new LED´s included? Thanks in advance.

0
T
5 days ago
G
GhostOfThievesInsider Mini
asked in Razer Support

Kraken V3 Pro Plastic Headband Cracked

So idk how it happened but when I went to pick up my headset today I noticed the plastic was super cracked. Any help with this would be appreciated. I have only had these headsets for literally 3 months. 

1
B
5 days ago
S
streetsmartChartreuse191Insider Mini
asked in Razer Support

Wireless USB transceiver for Man O War headset

Hi, Community!I broke my wireless USB transceiver of my loved Man O War headset!!Do anyone know where and how I could get a new one?!Any comment will be highly appreciated. I’m devastated!Thiago

0
S
5 days ago
G
Giancarlo_VallieresInsider Mini
asked in Razer Support

Barracuda Pro died with firware update 05/05/2024

Hi, as i wrote in the title, i have a brand new pair of barracuda pros and did not have any problems until i tried to update the firmware and ran into an issue. It failed midway through the update, I rebooted the laptaop and tried multiple times to no avail. Now they won’t even power up and there is no light when connected to USB-C. Is there a fix to this or should I start a warranty claim I bought them 2 months ago...

0
G
5 days ago
R
RashkiriInsider Mini
asked in Razer Support

razer shark v2 pro. enable mic and audio quality becomes muffled

Hello. first of all. i have installed and reinstalled razer synapse 3 times now. with and without antivirus etc. and it can't find my headset?  when i enable my microphone then sound becomes muffled ? i have been playing around with the settings with no success. the only way it seems to function is to disable the microphone all together. then the headset sounds normal.  whats the fix for this ? 

0
R
6 days ago
LightOrangeparkurban139
LightOrangeparkurban139Insider Mini
posted in Razer Support

yükleme yaptım ama hesaba düşmedi

13.03 saatinde yükleme yaptım para hesabımdan çıktı ama Razer gold hesabıma yüklenmedi

1
Mehsed
6 days ago
N
nish007Insider Mini
asked in Razer Support

touchpad unclickable and potential battery swollen

My razer Blade 15 base 2020 model touchpad is unclickable and I suspect that the battery is bloated to , what can I do now?

1
N
6 days ago
Y
yoroongInsider Mini
asked in Razer Support

Email

The email attached to my Razer ID is no longer in use and is no longer accessible. You will need to change your email to your current one. The email attached to your Razer ID is no longer in use and you will no longer have access to it. You will need to change this to your current email.

1
J
6 days ago
T
TanteBerthaNLInsider Mini
asked in Razer Support

razer kiyo pro

I really think razer should put in big letters on the box “CAN NOT USE ANY OTHER USB 3.0 CABLE” Because who in godsname counts on it that you can not use another usb 3.0 cable? This is my first piece of hardware i can not use any other cables, i can put a usb 2.0 cable on it but that wont allow me to fully make use of the cam! It is redicilous. And it is a reason to never buy from razer again for me!

0
T
6 days ago

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