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42806 Threads
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GeneralHavoc14Insider Mini
posted in Razer Support
How do I recieve a RMA code to initiate the process?

Recently my Razer Deathadder Essential has begun to face issues with the right click where the slightest touch tends to trigger it. I would like to have the product replaced or fixed at a nearby service centre but there seems to be none in my area or country. After some research online about how to get the RMA code, I was led to support.razer.com/contact-us/ where I was unable to find any method to obtain the code due to its complicated design. I would like to request a step by step process or some support from the staff to help fix this issue. TIA

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G
3 days ago
BrolyOtero666
BrolyOtero666Insider Mini
asked in Razer Support
Question about macros

I wanted to know if there is a way to run a macro in its entirety for a certain amount of seconds and not using the loop function that repeats it for a certain amount of times. I have a macro that I need to run for say 30 seconds and I have it inserted in another macro “mother” which has 2 actions and then the other macro included that I only want to run for 30 seconds and follow the rest.In the picture you can see that i have inserted the macro “hercules” inside another mother macro, i want to hercules to run for 30 segundos en thats it, is any way to do that ?

0
BrolyOtero666
3 days ago
K
KasowanInsider Mini
asked in Razer Support
barracuda pro headset issues all started overnight.

Hello, please help!Ive had intermittent issues with my usbc dongle where i need to unplug and plug back in to have it connect to discord. But thats always fixed it.Out of the blue yesterday no matter what i did it would not pickup the headset. Tried unplugging and reconnecting dongle, swapping to bluetooth, rebooting pc, reinstalling synapse and reinstalling discord app. After hours of fighting had it connect. However anytime i talk i can hear my voice in the headset. The sidetone setting is OFF in synapse and the listen to device is off in windows. Please help! This is super annoying!! All drivers up to date. There was no window updates done the day before. I have no idea why over night my mic would start doing this or why it doesnt want to connect to discord.. just says rtc connecting if i go into discord voice settings there is no option or dropdown menu for input or outputs. Issues:sometimes have to reset dongle to have soundDoesn't want to connect or show up as a device on discord

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K
3 days ago
nhanvanle2210
nhanvanle2210Insider Mini
asked in Razer Support
Sound 7.1

Can I register 2 razer blackshark v2 x headphones to activate 7.1 sound on the same razer id account? If so, how do I switch to 7.1 sound each time I change devices?

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nhanvanle2210
3 days ago
bizsiteEmerald150
bizsiteEmerald150Insider Mini
posted in Razer Support
what's the difference between razor wolverine V3 Pro and the tournament edition?

what's the difference between razor wolverine V3 Pro and the tournament edition? I heard something about a better haptics, but what is actually different?? I'm trying to determine which one to buy.  There's no real information online and not many videos out. What are all the differences between the V3 Pro and the tournament edition wolverine?

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CoralPEARLsleek538
3 days ago
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Raj2424Insider Mini
posted in Razer Support
phone

I lost my old phone number 

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R
3 days ago
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whwhd15Insider Mini
asked in Razer Support
Relationship Between Synapse and THX Spatial Audio (Using BlackShark V2 Pro 2023)

I have set Synapse to "disable" in the startup programs, and when I booted my PC, I felt that the sound was too quiet. As far as I know, the BlackShark V2 Pro (2023) can still use the custom equalizer even if Synapse is turned off, which is why I tried excluding it from the startup programs.The bigger reason is that when Synapse is running, I experience significant lag during games. The difference when toggling Synapse on and off is quite noticeable. Additionally, it unexpectedly pushes my CPU usage to 100% and consumes around 500MB of RAM.However, the important point is that when I use Synapse, the headset sound becomes louder again, and I suspect this is due to the THX Spatial Audio feature.But I am using THX Stereo and do not utilize spatial audio.I want to turn off Synapse, but if I do, the sound is too quiet. Does THX Spatial Audio require Synapse to function?If it is necessary to use Synapse, is there a way to reduce the number of Synapse-related processes that show around 18 in

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W
3 days ago
dekades
dekadesCommunity Cowboy
posted in Razer Support
BEWARE OF FAKE RAZER SUPPORT STAFF

It has come to our attention that there are people posing as fake Razer Support agents. Please do not engage with them and provide them with any information. We will be doing our best to route these users out. In the meantime, the best way to protect yourself is to check who you are engaging with.All of our Support Agents will have a little gear icon next to their names in the forum conversations. They will also only ask you to email razer.com domains. So, if someone is asking you to email an outlook, gmail or any other email domain other than razer.com, please report them immediately.If you don’t see an icon or are unsure, please reach out to myself or any of our Vanguards to confirm that who you are communicating with is our official support staff.Thank you.

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3 days ago
ParisGreenradiocast963
ParisGreenradiocast963Insider Mini
asked in Razer Support
Razer DeathAdder v2 mouse wheel problem

Hello !Just today my scroll wheel stopped working all of a sudden.I think i have it over 2 years but i dont remember when i bought this.Everything else is fine. Is there a cleaning procedure for it ?How often is the mousewheel stop working on these models ?Is there a video tutorial or a guide on how to fix it ?thanks !

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FiszPL
Vanguard
3 days ago
roadSandyBrownbiz786
roadSandyBrownbiz786Insider Mini
asked in Razer Support
This product is already registered. If you did not register it, please contact Razer Support.

Hello I bought a headphone .When registering it I saw this errorThis product is already registered. If you did not register it, please contact Razer Support.Can you help me?

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FiszPL
Vanguard
3 days ago
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BobDoleVInsider Mini
asked in Razer Support
Synapse 4 Naga Pro V2 Custom Scroll Wheel

Updated to synapse 4 and can no longer change the setting under the Custom slot in the scroll wheel stages.  None of the setting in the custom option will take effect after hitting save and exiting the tab.  Have tried restarting the computer, exiting and reloading synapse, reinstalling synapse, and updating mouse firmware, none of these have seemed to have fixed the issue.  Any help with this issue would be greatly appreciated.

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FiszPL
Vanguard
3 days ago
samerthebeast
samerthebeastInsider Mini
asked in Razer Support
razer viper mini power surging pc

i recently bought a viper mini from amazon and it seems legit it started power surging my computer when i test another device on the usb port it works fine i tried all the power surge fixes but the viper mini is still not working what can i do 

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FiszPL
Vanguard
3 days ago
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melpicerInsider Mini
asked in Razer Support
I registrated my chair moths ago but now it doesn’t appear in my products

Hi! Months ago I purchased my chair (hello kitty collab) and I remember doing because before starting to put it together I scan a QR y they told me that my product now registered with my user and today that I was registering other item I don’t see my chair. I’m a little confused because I did it months ago.please help me!

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M
3 days ago
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Boombastic-52Insider Mini
asked in Razer Support
Usb transceiver

Hi my Usb transceiver got broken and i can’t use it anymorerazer blackshark v2 pro wireless s/n HN2301D13000435cani order a new one? 

1
RCN_Djllama
Vanguard
3 days ago
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spaulus69Insider Mini
asked in Razer Support
missing audio tab on synapse

i have the razer leviathan V2 soundbar with subwoofer...i can not tell if the subwoofer is working i opened the synapse program or app on the computer and do not see the audio tab, i see my keyboard and my mouse but not my speakers.

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S
3 days ago
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BasedShady
posted in Razer Support
Razer devices constantly disconnecting and reconnecting

My razer devices disconnect and reconnect out of nowhere. When it starts this cycle of disconnects and reconnects, it usually happens for several minutes straight. This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use. My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2

113
D
3 days ago
S
Soapzy1Insider Mini
asked in Razer Support
Basilisk v3 Pro Scoll Click stopped working

My Basilisk v3 Pro’s scroll wheel click has stopped working, I tried cleaning it, using another computer, turning off and on, unplugging it, switching to Bluetooth and doing a firmware update and nothing has worked. I still hear a click when I press the scroll wheel but nothing happens on my computer. I then contacted support and they went through all the things I’d already tried with me and then I was unable to get access to the warranty even though I provided the invoice for the purchase from Amazon I was informed I couldn’t be sent a new one because it apparently wasn’t the right seller. I really don’t want to have to spend 150$ on a new mouse. Does anyone know of anything I can do?

1
T
3 days ago
R
RalphVyxInsider Mini
asked in Razer Support
Startup Apps

How can I disable ALL Razer startup applications? Because when I turn on the PC, some Razer Synapse and Chroma studio functions are running in the background

0
R
3 days ago
M
MhdinsiriiInsider Mini
posted in Razer Support
This product is already registered. If you did not register it, please contact Razer Support.

Hello I bought a headphone today.When registering it I saw this errorThis product is already registered. If you did not register it, please contact Razer Support.Can you help me?

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Razer.sushi.boi
3 days ago
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Brandonrey12Insider Mini
posted in Razer Support
Razer Gold gift card missing pin

Please I need help with the missing pin on my Razer Gold gift card. I mistakenly scratched off some of the pin. I've got all needed information if anyone can help with it 😞. Customer support has been irresponsive to email over 2 days now. Please help. 

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Razer.sushi.boi
3 days ago
MrHoller
MrHollerInsider Mini
asked in Razer Support
My Keyboard doesn't work.

I bought a Deathstalker V2 Pro TKL a 3 months ago.Yesterday my battery life turns 0%. As I usually do, i put my USB cable to charge him.When i woke up and remove my USB cable, i noticed my keyboard doesn't turn on.I put again the USB Cable and in the Razer Software (synapse 3.0) my battery life is 100%. When i remove the USB cable, pops up a message: "Deathstalker v2 pro TKL has no baterry life" Something like that and my keyboard turns off.Is bizarre i pay expansive to this keyboard to doesn't work.

2
Razer.sushi.boi
3 days ago
F
fabriciomelInsider Mini
asked in Razer Support
Blackshark v2 x alread Registered

Fiz a compra de um headset da Razer, blackshark V2 X.Quando tento registrar o produto na minha conta, o produto consta como já registradoAcabei de receber o produto que foi comprado via Aliexpress

1
Razer.sushi.boi
3 days ago
K
KindANTONIOInsider Mini
asked in Razer Support
i buy black shark v2 x but the activation code is already registered

I'm trying to activate the 7.1 surround sound, But when I register the product it says it is already registered P/N:RZ04-03240100-R3M1

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Razer.sushi.boi
3 days ago
The_Warbreaker
The_WarbreakerInsider Mini
posted in Razer Support
Blackwidow V4: Space key not working properly

Hey,I’m using a Blackwidow V4 that I bought abt a month ago,It isn’t damaged but the spacebar key just doesn’t work properly, Sometimes it doesn’t press, Sometimes it double taps even tho I pressed it once, and it can also triple tap if it wants to.I alreadye cleaned the keyboard and it didn’t fix anything, I aslo tried using a different keyboard and it worked perfectly fine so I think (I’m pretty sure) that the issue is within the keyboard itself.I’ve also seen that many other people had the same issue so, if you also happen to have the same issue as I do, tell me and we’ll see what we can doThanks to the Razer support staff if they can resolve this, it’s really annoying especially when gaming:)   ^^   <3

1
Razer.sushi.boi
3 days ago
SilverSandventurewire804
SilverSandventurewire804Insider Mini
asked in Razer Support
I have Razer Blackshark v2 pro S/N: HN2037D13003152 and I lost Bluetooth transceiver.

I have Razer Blackshark v2 pro S/N: HN2037D13003152 and I lost Bluetooth transceiver.It is critical to have wifi connection during my daily work.Can I buy replacement dongle for my headset?I am located in Poland

1
Razer.sushi.boi
3 days ago

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