Razer Support | Razer Insider

Razer Support

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  • 38,388 Threads
  • 55,819 Replies

38388 Threads

twonocap
twonocapInsider Mini
asked in Razer Support

Здравствуйте, приобрёл наушники Razer Kraken X Lite , а бумажку с кодом активации 7.1 не положили, пожалуйста, помогите решить данную проблему

Не дали код 7.1 

0
twonocap
2 days ago
Razer.Speedcr0ss
Razer.Speedcr0ssRazer Support
asked in Razer Support

Hear ye hear ye! (latest Insider Support Team member)

We are pleased to announce that Razer.sushi.boi has joined our Razer Support Team here in Insider. Please help us in welcoming our latest board patroller!  Should you need any assistance, feel free to ping me, Razer.Aero, or Razer.ZionZedd. Cheers!

0
Razer.Speedcr0ss
2 days ago
M
MimiPinksharpbook614
posted in Razer Support

Nommo Chroma crackling

Hi, I bought the Nommo Chroma a couple of years ago, and suddenly they have started crackling when connected via USB. Multiple computers are used. Is there anything I can do, or are they a write off?

6
R
2 days ago
kaption123
kaption123Insider
posted in Razer Support

valorant stutter gone now.

https://playvalorant.com/en-us/ Seem that mouse stutter in valorant.Was also toldwell I enabled rawinputbuffer in game and that seems to have helpedSo passing information on.  GG game on. Option was in game setting. 

0
kaption123
2 days ago
T
timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Razer please tell me this is a defective display or its how Mini LED technology implemented in this laptop and it's considered "normal".White objects on black that are smaller than 2cm turns grey. I recorded a video showing this problem.https://www.youtube.com/watch?v=IPL3ZBoIBrM

103
Firebat246
Vanguard
2 days ago
I
IkneeInsider Mini
asked in Razer Support

Why there is no Razer Kraken V3 Pro USB Wireless Transceiver in Replacement Parts???

 i don’t see it anymore on the Replacement Parts anymore! just the microphone and the cushions for the ears.I’m wondering how i’m gonna buy / replace the Kraken V3 PRO USB stick that broke with a new one if i can’t find nowhere a new one! My headseat in almost brand new and I always bought Razer products but right now i’m really dissapointed as i can’t use them anymore and i hope we can fix this somehow please help anyone!

0
I
2 days ago
AcidGreenaeroportal471
AcidGreenaeroportal471Insider Mini
asked in Razer Support

need help

So I won Razer Barracuda Pro from Google play diamond rewards and have not gotten it but says received? Also there's no way to track the item so guessing they just didnt send it?

9
AcidGreenaeroportal471
2 days ago
rdalcroft
rdalcroftInsider Mini
asked in Razer Support

Razer Synapse 3 causing Fullscreen Games to Minimise without warning

Using a program called Focus LoggerI have determined that Razer synapse 3 is causing Full screen Games to be pulled out of focus, while in a gaming session, and minimize instantly to desktop, without warning. It can happen after 5 minutes of gaming, or 10 minutes. Focus Logger tells me its the folder location: C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host and points to Razer Synapse 3.exe. Is there anyway to stop synapse from doing this, would a full uninstall/reinstall  help here? Is there an issue with windows 11 and synapse?  

26
S
2 days ago
N
NessaLossehelinInsider Mini
asked in Razer Support

Razor Kraken Kitty Valorant

i bought my headphones it is perfectly fine until i log in to valorant. is there any issues with my headset or is it about valorant? 

0
N
2 days ago
D
Dreadx4DiInsider Mini
asked in Razer Support

Razer 14 6900hx 3070 Smoked after 1 yr

Last year grabbed a Razer 14 6900hx/3070ti, after exactly 1 year and 4 days. This laptop just died with a puff of blue smoke this evening @.@???Anyone else experienced similar issue?

0
D
2 days ago
B
BaYnE83Insider Mini
asked in Razer Support

Website support run around

I won a mouse from Google prizes. When I click check order status from email I get an error has occurred. Trying to get to some type of support on your website is garbage. It stops me on support with an order because the order isn't tied to my login. How the hell do I email or chat with someone about this?

0
B
2 days ago
A
ArchVInsider Mini
asked in Razer Support

Can't update Firmware Blackshark V2 Pro

It’s brand new.  It works.  It says firmware update is required.  I download the software, select the headset, plug in the wireless dongle, plug the headset directly into the PC via USB.  The update button never becomes enabled to be clickable.  I’ve tried multiple cables to make sure it wasn’t the cable.  The one in the box charges the headset just fine and should work.  Any ideas?  It keeps harassing me to update firmware but I can’t!  Any ideas or do I need to do some formal support?

35
W
2 days ago
V
voxdoskiasInsider Mini
asked in Razer Support

Razer Kishi v1 - infinitely scrolls down when I plug it in

The title kind of says it all, but for the sake of clarity:My Kishi V1 has worked flawlessly for the longest time, until recently. When I plug it in, it acts as though the left stick is held pointing down - if I happen to be in an app with a menu, it scrolls to the bottom and sticks there. Nothing I do stops this, and it persists even after I unplug the device until I turn my screen off and on again.  I’ve connected a regular controller both via bluetooth and USB-C since then and neither experience the same issue, so I’m relatively confident that the Kishi is the problem.  If it matters, I’m using a Pixel 6 Pro with Android 14, but I don’t think there was an update in the time between it working and it not working, so I would doubt that has anything to do with it. 

0
V
2 days ago
S
sprt_singhInsider Mini
asked in Razer Support

Razer Iskur XL lowering by itself

Hi I purchased a Razer Iskur XL on June 2023 and I have a 3 year manufacturer warranty on it, for the past few months it has been lowering by itself, I believe there is a problem with some part of it, I wanted to know what help I can get, I do not have the box it came in so I can’t ship it back, if I could get a replacement that would be fine, please let me know because it hasn’t even been a year and it is already having a very inconvenient issue, Thank you in advance.

0
S
2 days ago
I
ICY_still_aliveInsider Mini
asked in Razer Support

sms

I don't receive sms verification codes from my current phone.

0
I
2 days ago
V
venturefastDaffodil328Insider Mini
asked in Razer Support

Blackwidow V4 Pro - Lighning issues: LEDs turning off after a while. | Razer Insider

I have the exact same problem then this ticket Blackwidow V4 Pro - Lighning issues: LEDs turning off after a while. | Razer Insider but the solution was apparently found in a pm 

0
V
2 days ago
A
Anonymous
posted in Razer Support

ef digital kod

24/04/2024 tarihinde haliltopuz10@gmail.com mail adresime gelen ef dijital kodlarim daha önce kullanılmıs uyarısı veriyor kodlarimin tekrar kullanıma açılması gerekiyor lütfen yardım 

0
A
2 days ago
RiozNewbie
RiozNewbieInsider Mini
asked in Razer Support

THX code even though I activated years ago

HI all,I hope someone can help, I activated THX and Spatial a long time ago, reinstalled Synapse and THX and now it asks me for the code? Why is this please I thought you kept it once you activate it or is there a problem with my account as it’s a different computer? 

0
RiozNewbie
2 days ago
Byzantineheadsite519
Byzantineheadsite519Insider Mini
posted in Razer Support

lost old gmail access how can i change it

I logged in using facebook and the gmail that it was registered was an old gmail account that i forgot the password and the mobile number to retrieve it with, since i cant open the gmail I cant activate my 2 step verification I already top up razer gold coins and i just dont want to lose my money it would be possible to change the gmail in this account so that i can finally receive the security code needed to activate my 2 step verification this is my razer gold id (Remove for security purposes )

1
Razer.Aero
2 days ago
jonzrave
jonzraveInsider Mini
asked in Razer Support

changing my mobile number

please assist me on how to change my old phone number, coz the old one is not receiving any OTP for my purchase 

1
Razer.Aero
2 days ago
A
AeterianInsider Mini
asked in Razer Support

Absolutely outrageous and disheartening Customer service and Repair service

Hello, I have purchased a Razer Blade 18 in 2023. The one with the RTX 4080.Unfortunately in February/March this year, it croaked. The cooling system wasn’t working anymore, only ice cold air was coming out, system was throttling and obviously performance went down as a result, way way down.I reached out to support and initially was told they will create an RMA for free warranty.Later I was contacted that since the purchase was made in the US, the product was out of warranty and that I had to pay for the delivery/diagnostic and repair.I said fine, I need it to work. A USD 3k plus machine needs to be used.I sent it in service, arrived on the 16th of April, got notified that it was received and that I will shortly receive a diagnostic and cost for repairs.On the 22nd of April I wrote asking for update: no reply.On the 24th of April I wrote again, asking for an update: no reply. Today I received finally a reply and a quote: € 1,820.66 for the repair and € 345.93 TAX… € 2,166.59 in total.I

2
A
2 days ago
I
ImRyenInsider Mini
asked in Razer Support

My tactile spin on my Razer Basilisk V3 has stopped working'.

My scroll wheel was in tactile mode and was working fine and then I played a game using a controller and after I hopped off the game my mouse is stuck in the free spin mode. I’ve attempted to change the mode via razer synapse and the button on the mouse but nothing happens. The mode shows that it has changed on synapse however the scroll is still in free spin mode which is really obnoxious. I’ve tried the general things such as restarting razer synapse, resetting the mouse settings and restarting my computer etc however the issue still occurs. This happened a while back however the mouse rapidly fixed itself without me taking any action but now is stuck in free spin.

2
hitSweetBrownpoint407
2 days ago
RazerRazerMouse
RazerRazerMouseInsider Mini
asked in Razer Support

Deathadder V2 X Hyperspeed cursor issues

The mouse is working (all buttons) but the cursor is not working. The mouse is only 6 months old. This is my second Razer mouse that has issues (is for sure my last).What is going on. I tried to reinstall the driver, changed the battery, nothing. Looks like the laser is dead. Really disappointed by Razer products. I’ll go with logitech that I use on my tower and they work without any issue for 5 years now. 

17
dexter_aymane
2 days ago
K
KTBL909Insider Mini
asked in Razer Support

Mini-LED Multi-Zone Backlight Control Missing Blade 16 2023 / RZ09-0483

The Mini-LED Multi-Zone Backlight Control is not still implemented in the Synapse App and since it has been more then 3 months, I’ve spoken with Most German Blade 16 owners who have Mini Led models both BOE and AUO.  More than 50 so Far and we Have Deiced to Join in a Class action Lawsuit aginst Razer as this are very expensive devices That Cost around 5000€.  Razer has ignored or Lied to most of us Has not indicated when they are planing to add the Prommised Features, As the product they sell is very not finished with Known sleep Issues and Mini Led Issues as well as Wake From sleep issues. Now there would either be an solution to the problems users have if not then I would like to ask everyone regardles of where you are to PM me so we can make the Lawsuit bigger.. Kind Regards..

36
Jadethinksight355
2 days ago
Tojo434
Tojo434Insider Mini
asked in Razer Support

Book 13 BIOS Updater stuck at 99%

Hi there!It seems like the BIOS updater on my Book 13 is stuck. Mouse and keyboard inputs are locked, and the updater has been stuck at around 99% of the green progress bar for 24 hours. After 10 minutes, the screen turns off. The laptop can still be unlocked, but nothing happens afterward. Windows continues to run unimpeded, as the time, battery level, and newly plugged-in devices are recognized and displayed correctly. Only the update program is truly stuck. I don't know what else to do and would greatly appreciate some help!

0
Tojo434
2 days ago

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