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  • 42,874 Threads
  • 61,486 Replies
42874 Threads
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firstFeldgrauCITRINE849Insider Mini
asked in Razer Support
keyboard blackwindow esc f1...f10 not working

keyboard blackwindow esc f1...f10 not working can help? thanks 

1
Razer.sushi.boi
1 day ago
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classicLemoncounty639Insider Mini
asked in Razer Support
the problem with registering headphones Razer barracuda X 2022

please help me. I can't register my headphones on the site. I enter all the data that is needed to register headphones. After the registration page, I write that an error has occurred. refresh the page and try again. 

1
Razer.sushi.boi
1 day ago
Krampus245
Krampus245Insider Mini
asked in Razer Support
help with code 7.1 The website says that the serial code is already used

I bought some Blackshark v2 x and when I registered the serial number to get the code for the Razer software it tells me that it is already used

2
Razer.sushi.boi
1 day ago
GoD.GrimM
GoD.GrimMInsider Mini
asked in Razer Support
RAZER BASILISK V3 PRO: No left click

Got my razer Basilisk V3 Pro about 4 months ago. The mouse is moving and all keys are functioning but left click suddenly does not function any fix?

2
Razer.sushi.boi
1 day ago
Yassinekh07
Yassinekh07Insider Mini
asked in Razer Support
Activcation code 7.1 surround sound for blackshark v2 x

Hello I Buy a new headset BLACKSHARK V2 X, but when i register the product to get activation code of sound surround 7.1, it show me that the product has already been registred ? The product was well packaged that no one can see the Serial number ! Any help to get the activation code for surround 7.1 Thank you in advance 

2
Razer.sushi.boi
1 day ago
headTOPAZLightCrimson637
headTOPAZLightCrimson637Insider Mini
asked in Razer Support
razer kyio not being recognized as cam on ps5 only picking up mic

Hello everyone, I am having a few issues with the razer kyio pro camera.For reference, I have checked drivers (didn’t need updating), I have restarted PS5.The camera is being picked up on PS5 as a microphone only and not a camera, is this camera supported by ps5 as I can’t find anything online regarding it.I was planning on streaming tonight but wont be able to use cam if cant sort it out. Not sure what else I can do. I am using all correct leads (usb 3.0) and connected to correct port in PS5, I have tried renaming it in device management to see if that would help, it didn't.

0
headTOPAZLightCrimson637
1 day ago
urbanheavenRedOrange381
urbanheavenRedOrange381
asked in Razer Support
RAZER RAPTOR 27 1440P 165 HZ

Does anyone know when this will be back in stock!

0
urbanheavenRedOrange381
1 day ago
visionFulvouspoly132
visionFulvouspoly132Insider Mini
asked in Razer Support
Razer Synapse 3 Equalizer not working

Hello,I have a Blackshark V2 Pro device. Everything was fine at first. I don't know what caused the issue, but even though the firmware version and all applications are up to date, the equalizer settings do not take effect. I followed the instructions for a clean installation, deleted and reinstalled the drivers multiple times, but nothing worked. However, I noticed that when I installed the THX Spatial Audio software and started the 15-day trial version, and then selected THX as the default device in the settings, the equalizer settings in this software take effect. However, I don't want to use THX as the device and the 15-day software trial because the sound quality there is not very good.

2
B
1 day ago
B
BasedShady
posted in Razer Support
Razer devices constantly disconnecting and reconnecting

My razer devices disconnect and reconnect out of nowhere. When it starts this cycle of disconnects and reconnects, it usually happens for several minutes straight. This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use. My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2

114
W
1 day ago
A
ADCookInsider Mini
posted in Razer Support
Latest Razer Synapse updates are crashing my computer and breaking the Razer software completely.

So I have had some issues with my computer stopping working and upon reboot the razer software is broken (not loading). I have to uninstall and reinstall to get this working again and it was starting to get quite regular however, the last time I disabled the Razer update service and this stopped the crashing from happening up until today when the Razer software did an update anyway (service is still disabled - I checked). Which resulted in the same system crash - no internet nothing would load and I had to do a manual push button computer reset on my PC. I have loaded the computer again to find the Razer software is unsurprisingly not working again.I am running an up to date version of Windows 10. My questions on this are:1) What does the update service do since it clearly does not do updates?2) Anyone know why this is happen and how to fix it?3) Anyone know how to disable Razer updates to at least let me stop this from happening until an actual newer release of the Razer download is a

0
A
1 day ago
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MARCASITEWinehit466Insider Mini
asked in Razer Support
Raiser Kraken v4. The sound disappears, the problem is in the firmware.

Good afternoon.I bought a Razer Kraken V4 | RZ04-0517, faced two problems:1) The sound in the headphones is turned off when you start a game. It may just disappear during a conversation in Discord. At the same time, there are no audio signals about loss of connection, if you open Synapse, you can see that the headphones are connected at this moment, but there is no sound in them. Reinstalling Synapse does not help, or rather it helps, until the moment I launch the application (any one), as after a few seconds, and sometimes even minutes, the sound disappears. I had a similar difficulty with my previous Razer Naga headphones, at that time I was recommended to flash the headphones and the wireless dongle, I also saw a similar problem on YouTube on Razer Kraken v3, the video also recommended flashing the headphones and dongle. I wanted to check for a firmware update for my headphones, but there is no firmware on the support site that could be updated... Please provide a link to download t

0
M
1 day ago
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GadwynllasInsider Mini
asked in Razer Support
Fan Replacement for Razer Blade Model RZ09-0328

The right fan on my Razer Blade Model RZ09-0328 is grinding hard and I’d like to replace it. I don’t see any real parts listed, only random companies on amazon saying it’ll work. I’ve blown it out and ensured it’s not obstructed and I don’t need the troubleshooter to lower my fan speed. It’s grinding. Does anyone know if there are OEM replacement parts? Thanks

1
everCameoPinkdata576
1 day ago
Z
ZolocoInsider Mini
asked in Razer Support
Naga Trinity Side Panel

Hi. After years of working with and without Synapse running, my 2 button side panel stopped working. Synapse is now recognizing the 2 button panel as the 12 button panel… Either some updates from Razer or windows ruined it.Please Help!!   

2
Z
1 day ago
K
KasowanInsider Mini
asked in Razer Support
barracuda pro headset issues all started overnight.

Hello, please help!Ive had intermittent issues with my usbc dongle where i need to unplug and plug back in to have it connect to discord. But thats always fixed it.Out of the blue yesterday no matter what i did it would not pickup the headset. Tried unplugging and reconnecting dongle, swapping to bluetooth, rebooting pc, reinstalling synapse and reinstalling discord app. After hours of fighting had it connect. However anytime i talk i can hear my voice in the headset. The sidetone setting is OFF in synapse and the listen to device is off in windows. Please help! This is super annoying!! All drivers up to date. There was no window updates done the day before. I have no idea why over night my mic would start doing this or why it doesnt want to connect to discord.. just says rtc connecting if i go into discord voice settings there is no option or dropdown menu for input or outputs. Issues:sometimes have to reset dongle to have soundDoesn't want to connect or show up as a device on discord

1
S
1 day ago
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darnasowskiInsider Mini
asked in Razer Support
Razer Kiyo Pro firmware update common issue

Hello,I am experiencing an issue with updating my Razer Kiyo Pro. This seems to be a common case, and I believe you are already aware of it since various resources such as Discord, Reddit, and your own forum are buzzing about this problem.When I launch the latest version of the update utility provided by my Synapse 3, the firmware is detected as version 1.0.3.2. Additionally, it indicates that the latest version is 1.5.0.1, which I am trying to update to.However, after the first step of the device detection by my PC and the utility, I get the now infamous message saying "sorry no update for you today you better contact support."I have tried all possible solutions: different USB ports, even older legacy versions of the update utility, where I noticed that my camera is detected as version 1.0 instead of 1.0.3.2.Please assist me with the update. After researching the internet and reading about the experiences of other users, I would be deeply disappointed if I received a response stating

0
D
1 day ago
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BlasterHolobotInsider Mini
asked in Razer Support
Blackwidow V4 X Spacebar often unresponsive.

Hello,I bought this keyboard a few months ago (beginning of March 2024) and recently (its been 3 days as im typing this) the spacebar started having issues, very often not registering inputs and sometimes doubling inputs. I tried reinstalling Razer Synapse but it doesn’t seem to work. Is there anything I can do? Its really annoying, especially for a 300$CAN keyboard.To give a bit more info, im in Canada and I bought it at Best Buy.

1
C
1 day ago
Funnky24
Funnky24Insider Mini
asked in Razer Support
Blackwidow V4 X - a few keys are delayed and unresponsive

Hello there,I have started to notice more and more that some of my keys on my keyboard are sometimes unresponsive or having input delay. For example when I was typing this text I had to press my “s” key many times(4-6times) until it got recognized. I having this issue with several keys like : S,R,M,N and Spacebar. I have tried to switch the USB ports, hard reset, reinstall drivers and also completely uninstall Razer Synapse. Nothing seems to work. I have got my keyboard one month ago. And I started doing this starting this month, with R being the first key starting to be unresponsive and other keys followed afterwards. If there is someone who knows some tips to try to fix this issue, I would be very grateful. I have my keyboard under warranty so in the worst case I can (hopefully) get new one. 

26
C
1 day ago
gdplunkett19
gdplunkett19Insider Mini
asked in Razer Support
Screen Brightness Unable to be Changed?

My screen brightness upon startup seems fine initially, but then sets itself down quite low before I can even sign in. When pressing the Fn brightness keys the bar will pop up on screen but does not move, and says it’s around 45%. When viewing this in the display settings it says the brightness is at 80% (which it most definitely is not) and although I can move that bar, it pops back to 80% immediately after - the actual brightness does not change, just the bar does.  I have clean reinstalled every driver under the sun, used all of the updating tools from Razer, and attempted to find settings related to brightness in the Bios to no avail. I’m at a loss at this point and all of the other solutions from threads online for this type of thing, like scanning for corrupted windows files (which it did find and replace) came up short. My best guess is there’s probably a Bios thing that I have missed, as the startup Razer logo and Bios menu appear at full brightness, so I don’t think it’s a har

0
gdplunkett19
1 day ago
S
ShiXinAbyssInsider Mini
asked in Razer Support
Need help in changing old mobile phone number

Anyone help me how to change my old number I can't access it anymore. My email is working. please😣

1
S
1 day ago
connectMadderLakebuzz392
connectMadderLakebuzz392Insider Mini
asked in Razer Support
How to reset my Basilisk v3 pro

My razer Basilisk v3 pro stopped working after a short bit and it has a red symbol razer symbol and mouse wheel not blinking red just red  and I want to know if I can do some sort of factory reset because now it says the dongle is a keyboard I already uninstalled and reinstalled the drivers and the mouse will no longer show up on my computer Bluetooth tab or even say it’s connected unless the dongle is there

1
Razer.sushi.boi
1 day ago
MegaFishyBoi
MegaFishyBoiInsider Mini
asked in Razer Support
Why is my RGB on my Ornata Chroma V2 not working?

Hey there,I have had my keyboard for around 3-4 years now and I have recently realised that some keys are outputting a different colour than in Chroma Studio. Even when I fully dim the light a handful of keys are still slightly lit up in a green/blueish hue and when I set the colour to straight up white around 4-5 light up a bright yellow. Same with the fact my keyboard refuses to turn a solid purple but when I set to the default Cycle of RGB it can. This may just be the fact that over the years the RGB has broken slightly, but at least when set to RBG cycle it isn't noticeable. This just proves how very robust the keyboard is as all the keys are still tactile and everything works just well but the RGB, I love your guys’ products but I’ll firmly stay with this keyboard until it completely stops working.Thanks for your time.

0
MegaFishyBoi
1 day ago
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SenpaiJohnnyInsider Mini
asked in Razer Support
razer blackwidow v4 pro 75%

hello guys, i really like this keyboard so much, the only things doesn’t convince me to buy it is the wirless feature  and i would prefer a permanent wired keyboard, my question is, is it possible to use this keyboard always wired ? does this influence the battery or lifespawn of the keyboard ? sorry for my bad english

0
S
1 day ago
karonte28
karonte28Insider Mini
asked in Razer Support
I am disappointed with Razer

I am disappointed with Razer.I have been a customer for many, many years.My silver coins that I had when this promotion was created and all my registered products have disappeared.I feel ripped off and helpless by the company.I do not think I will continue to use Razer services or peripherals depending on the response I will expose my case on the internet so that other people know that it is not worth the effort to get these coins.

2
RCN_Djllama
Vanguard
1 day ago
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GraceusInsider Mini
asked in Razer Support
Transaction Cancelled

Trying to order a 3000 dollar laptop and order is cancelled on Razer’s end 3 times in a row. First time, I expected the auto fraud detection on my card to flag the transaction as suspect, ok I will approve the transaction as authorized. Second time, there’s no reason Razer should be auto-cancelling the order. Third time using Paypal -- still no luck.

1
RCN_Djllama
Vanguard
1 day ago
H
HackleBack27Insider Mini
asked in Razer Support
Razor Kraken V3 X mic issue

I am having an issue with my new headset. I have gone through everything I can think of. Device Manager, settings, everything. I used a buddies mic and it worked fine on discord but my kraken v3 x doesn't work well. I sounds like I'm being waterboarded. Synapse 3 doesn't recognize it and I cant find any audio setting for it on synapse 3. Please help

1
roadBlackShadowspoly139
1 day ago

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