Razer Support | Razer Insider

Razer Support

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  • 38,341 Threads
  • 55,776 Replies

38341 Threads

Frostbiteflowleet340
Frostbiteflowleet340Insider Mini
asked in Razer Support

Razer Kishi not recognised

I have a Samsung Galaxy S21 Ultra, whenever I plug in my Razer Kishi, it is not recognising the device. It's not the connection as it still chargers the phone when plugged into a wall socket. Any ideas?

17
IVORYrushUltraPink863
1 month ago
T
techMediumRedViolet057Insider Mini
asked in Razer Support

Razer Blackshark V2 Pro Dongle Replacement

My transceiver for razer blackshark v2 pro got broken and I can’t use it anymore. Is there any replacement part I could buy?

25
U
7 days ago
R
Rhinord190Insider Mini
asked in Razer Support

activacion de codigo blackshark v2 x

compre los blackshark v2 x y en la caja habia una tarjeta con un qr para  tener el codigo de 7.1 surround sound pero cuando registre el producto no me dio ningun codigo, que tengo que hacer?

2
H
4 months ago
C
chocoblastInsider Mini
asked in Razer Support

Razer Barracuda - Not blinking when charging & Can't update firmware

I’ve bought Razer Barracuda this January and recently about two days ago, the light indicator is not blinking/turned on while charging. The light indicator works fine when  i turning on/off the headphone, pairing bluetooth, switch mode etc. And i thought it’s firmware issue, so i checked for updates. But then, when i tried to update it to 1.5.0-1.02.00 versin, the updater gave me this error (attached) and my razer suddenly disconnected. Tried to reconnect and update again but still the same. Anyone have experienced this? Thanks in advance! 

65
D
29 days ago
FiszPL
Vanguard
FiszPLVANGUARD
posted in Razer Support

IMPORTANT! Razer Gold - vouchers, scratch card support

Hello Insiders,If you have any trouble with your Razer Gold code / voucher / scratch card - the only official way to contact Razer Gold Support is through GOLD.razer.com website only: http://gold.razer.com/ticket-inbox/submitBe aware, that some people are trying to scam - impersonating official Razer Gold Support.Razer never uses any e-mail ending with @gmail.com, @outlook.com and so on. Also phone support is NOT AVAILABLE - if someone post a phone number “to Razer Gold Support” - please DO NOT use it.The ONLY WAY to contact is through Razer Gold website → Help → Submit ticket. Thank you, and be safe.

0
FiszPL
Vanguard
4 months ago
R
RixouInsider Mini
posted in Razer Support

Synapse update 20230330 - Scrolling Mode: Tactile + SMART-REEL stopped working (Basilisk v3 Pro)

Recently updated to this version of Synapse on my machine.  Before this, my Razer Basilisk v3 Pro was working fine, now it will not enable the SMART-REEL even though the radio button is turned on. I’ve swapped the profile, deleted it and recreated it, swapped to FREE-SPIN and back to TACTILE with SMART-REEL off, and then turned it on, and it still doesn’t work. It is connected via bluetooth, and it never had a problem before.

32
Agent---47
28 days ago
Gilmasss
GilmasssInsider Mini
asked in Razer Support

mis audífonos hammerhead true wireless x no funcionan adecuadamente

Cuando abro el estuche solo se enciende el auricular derecho,el lado izquierdo no prende y por ende no me funciona ayudaaaqq

17
LincolnGreenthinkcity116
3 months ago
YellowRUBYfresh754
YellowRUBYfresh754Insider Mini
asked in Razer Support

razer blackshark v2 x activation code unreadable

Hello. I bought Razer Blackshark V2 X. The card got damaged while scraping the card for 7.1 sound and I can't activate it. What can I do??

9
sharpcountyBurgundy540
17 days ago
S
Staygoldenx
posted in Razer Support

Blackshark V2 Mic Quality Issues

I have recently purchased a new Blackshark v2 headset and I am having some issues with my mic quality. People tell me on discord, zoom, WebEx, xbox app, that my voice sounds distant/quiet/harsh, like I'm talking through a walkie talkie or tin can etc. I am surprised because literally the first thing that all my friends would tell me after I started using this headset when I speak to them is that my voice sounds terrible. Many times in those words. This is disappointing considering the headset is brand new and not cheap. I have tried adjusting synapse settings and reinstalling drivers that are available to no avail. How can I fix this? My friend uses this headset for his Xbox and it sounds fine, what can I do to make it sound better on my PC?

6
Razer.Speedcr0ss
2 years ago
Jithvan
Jithvan
posted in Razer Support

Razer Wolverine Ultimate Thumbstick Replacement

Hi, a couple days ago I misplaced one of my Razer Wolverine Ultimate thumbsticks. It came with two other thumbstick varients but they are hard for me to use. Where can I get a replacement thumbstick from? I only saw thumbstick replacements for the raiju on the razercare store.

3
Razer.Speedcr0ss
4 years ago
M
MkeylaInsider Mini
asked in Razer Support

Does the Razer Kraken Kitty V2 BT work on Playstion (PS5)

Hello! I can't seem to find any info on this and I just got the Razer Kraken Kitty V2 BT for my birthday. I tried connecting it via bluetooth to my playstation 5 but I keep getting an error that “the passkey may not be correct, or your bluetooth accessory might have cancelled the connection”. I hold the power button for 4 seconds till I hear the “ on and pairing” notification but I can't seem to connect it. The headset connects just fine to my phone and MacBook.  I hope I can connect it to the PS5, if not, which kitty headset would work? 

1
Razer.Aero
6 months ago
A
Awsmosis1337k
posted in Razer Support

razer nari mic stopped working

My mic stopped working, it reads everything correctly all settings are set to how they are suppose to be tried uninstalling and installing again multiple times doesn't seem to help. My mic is not muted at all since it doesn't show the red on the mic.

1
R
5 years ago
technoSpringFrostcove501
technoSpringFrostcove501Insider Mini
asked in Razer Support

Leviathan V2 PRO Xbox Series X

Is there a way to connect the Leviathan V2 PRO to an Xbox Series X? 

7
technoSpringFrostcove501
10 months ago
AntiqueWhiteboxpoly980
AntiqueWhiteboxpoly980Insider Mini
posted in Razer Support

Razer Synapse new update broke Razer Blade 15

Razer new update 3.8.531.52615 made the Razer Blade 15 has an error where the system is not receiving adequate power to enable high performance mode even though the laptop still works fine.Gpu still kick in when gaming and the laptop still receving power, charging fine (using orignal power supple) so right now it just a false error that lock you out of choosing performance mode for no reason.I also reinstalled window and when it first boot up, razer synapse was working fine, no error. But after it is updated, the error came back

65
A
12 days ago
C
Cinnabarsitetech391Insider Mini
asked in Razer Support

My Viper V2 Pro won't charge or turn on

I only got my viper v2 pro 2 months ago, and out of nowhere it stopped charging or turning on. When I plug it in, no lights turn on, no windows usb sound plays, and it doesn’t show up in the razer synapse dashboard either. I tried tapping the power/dpi button on the back, and I also tried holding it down for different amounts of seconds, and still nothing.It was flashing red before this all happened, so I believe it ran out of battery.I left it plugged in for 30 minutes just to see if it could gain a charge while unresponsive, but I still can’t get it to work.Has anyone seen this happen before? Is there anything I can do to get it working again?

21
A
8 days ago
eggsleekRaisinBlack863
eggsleekRaisinBlack863Insider Mini
asked in Razer Support

Razer central sign in stuck on loading

I’m unable to open any Razer software due to this problem, Razer Central shows me the screen above, razer synapse and razer cortex don’t open.

63
V
2 months ago
logicallylucid
logicallylucidInsider Mini
asked in Razer Support

Basilisk x Hyperspeed bluetooth not working at all

A couple days ago my Basilisk x Hyperspeed mouse stopped working for bluetooth completely, worse part is that i cant find my USB either so it’s completely unusable, is there a way to fix the bluetooth?

9
rrfj01
11 months ago
M
Max2000
posted in Razer Support

Synapse 3 causes crackle in audio for Nari wireless

I've just bought a pair of razer Nari wireless headphones and after installation of the Synapse 3 software I noticed my audio got a crackle in stereo and surroundsound. Especially when listening to online videos. After deletion of Synapse 3 the crackle dissapeared, but now I'm not able to use surroundsound on my PC. I used this yt-video to test my audio for the crackle: at 1:10 I would like to use the software for surroundsound and chroma, but not if it will cause a crackle in the audio. Is there someone who might be able to help me? Because if it won't be resolved I will be buying a different pair of headphones.

1
J
3 years ago
T
thinkCamelCITRINE405
posted in Razer Support

My Razer Blackshark v2 X Microphone is very quiet

I just recently purchased a Razer Blackshark v2 X (wired jack) from amazon and although the headphone quality is good, the microphone seems to be very quiet. I have tried changing it manually through third party apps, made sure the mute button on the headset was turned off, and tweaked with the actual Razer app itself. If you have any suggestions or fixes, please help!

2
CORALsharpSpaceCadet576
11 months ago
sleekLiverDogsPERIDOT736
sleekLiverDogsPERIDOT736Insider Mini
asked in Razer Support

How do i connect my Razer Tartarus v2 with macbook pro.

 so i have downloaded the razer synapse app and when i update the app , it get updated to the version 1.88.20 from there i could do anything and it says, please connect a device. is there a way to fix this? im not a gamer and my use case with this keyboard is clearly for the functionality of improving my speed while designing with different softwares.  

3
P
10 months ago
C
ClementiniseInsider Mini
asked in Razer Support

Deathstalker V2 Pro - Random disconnects

I have this keyboard for almost 2 weeks, but I’ve starting to notice an issue… It can sometimes suddenly stop responding for 1-2 secs and come back to life 🤔It seems to only happen when in 2.4 mode, haven’t been able to reproduce this in plugged/bluetooth modeThe 2.4 dongle is also paired to my Razer Basilisk V3 Pro and plugged in the USB port of the Razer Base Station V2. The mice doesn’t seem to have the issue, atleast I have yet to notice it

15
T
17 days ago
B
byteChlorophyllGreen155Insider Mini
asked in Razer Support

Captcha

Trying to create a new account and it keeps saying I am failing the Captcha (invalid captcha). (Cat Captcha). It will let me proceed through the Captcha (give me the green check mark), but when I click “accept and continue” it says “invalid captcha” in a small red window.  there is no way I failed that captcha that many times (it’s also a terrible pattern as many things look close to cats, if it’s being super strict or something) but having done it about 5 times, there is no way I failed it.  Is there a way to create an account any other way? Thanks in advance!

2
A
7 months ago
RazerRazerMouse
RazerRazerMouseInsider Mini
asked in Razer Support

Deathadder V2 X Hyperspeed cursor issues

The mouse is working (all buttons) but the cursor is not working. The mouse is only 6 months old. This is my second Razer mouse that has issues (is for sure my last).What is going on. I tried to reinstall the driver, changed the battery, nothing. Looks like the laser is dead. Really disappointed by Razer products. I’ll go with logitech that I use on my tower and they work without any issue for 5 years now. 

17
dexter_aymane
1 day ago
S
stackedChaos
posted in Razer Support

Razer Kraken Kitty Headset Keeps Disconnecting With Popping Noise??

I have Razer Kraken Kitty Edition USB, they have been working fine for 10 months but in May of 2022 they started to disconnect and reconnect when I move my head even slightly left, right or up. The headset makes a pop sound before disconnecting and then another pop sound before reconnecting, this takes around 4 secs, it also makes a small lag when this happens. It has started to get very annoying as it happens all the time no matter what I am doing, even worse when trying to speak to friends in a party or watch a YouTube video. Is this a problem with the headset itself or the drivers? I have tried unplugging the headset from the USB port in my gaming laptop but to no avail. If you could help this would be much appreciated, I spent a lot of money on this headset and I love it, it would be a shame to have to buy another one just because of this fault.

2
Razer.Zionzedd
1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

so while using the Tartarus V2, the d pad sticks and you keep moving in one direction till u press the same direction again. I know a lot of people have this problem while looking through the forums and the one solution is to delete razer synaps. but unfortunately I use a lot of razer products and that's the best way to match and customize RGB. so its either I deal with that annoying glitch and have cool colors and effects. or i delete synaps and don't deal with that glitch but now half my RGB features are useless. I was hoping to bring this back to the attention of the developers to see if u can make a small patch for synaps so the people who use the Tartarus can enjoy there gaming and RGB lights at the same time. Please and thank you.

490
A
1 year ago

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