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Razer Support

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  • 43,299 Replies

30061 Threads

dekades
dekadesCommunity Cowboy
posted in Razer Support

Get RazerCare With Your Razer Gear Today

Currently available for U.S. and select EU* customers through Razer.com Every new Razer product comes with hardware repair coverage via its limited warranty. RazerCare protection plans extend that coverage to – 3 years for Laptops, 2 years for Mobile Phones, 3 years for Peripherals (Headsets, Keyboards and Mice), so you can enjoy your Razer gear without worry. RazerCare protection plans may be purchased concurrently with your product or separately for eligible products purchased through Razer.com or an authorized reseller within the past 11 months. Visit razer.com/razercare for details. *Due to EU consumer laws plan details may vary between regions. Visit here for more details regarding the EU RazerCare coverage.

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dekades
3 years ago
dekades
dekadesCommunity Cowboy
posted in Razer Support

Need to Replace Your Lost or Damaged Parts?

The one stop shop to replace your lost or damaged Razer parts Currently available for US customers. The look and feel of your set up matters. Oftentimes, the little bits and pieces that make up our products get lost or damaged causing our keyboards to wobble, headset to feel lopsided and our mice uncomfortable. Luckily, the RazerCare Store is here to help. Visit this thread to get updated on new parts. Check out the RazerCare Store today to see if you can find that missing piece you've been looking for.

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dekades
3 years ago
dekades
dekadesCommunity Cowboy
posted in Razer Support

Get Top Tier Coverage With Razer Care Elite

Insiders! We are excited to announce the addition of RazerCare Elite Protection Plans to the RazerCare Family for Laptops and Mobile Phones. RazerCare Elite provides the same coverage as RazerCare Essential and adds accidental damage coverage for drops, spills, falls and collisions. Both RazerCare Essential and Elite extend hardware repair coverage to 3 years for laptops (2 extra years) and 2 years for mobile phones (1 extra year). RazerCare Elite and Essential can be purchased concurrently with a laptop or mobile phone through the Razer Store. Read the FAQ and learn more at rzr.to/razercare.

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D
3 years ago
Razer.WolfPack
Razer.WolfPackInsider
posted in Razer Support

Introducing the Razer Support Board

Dear Insiders, Razer Insider has come a long way and we’d like to thank all that have supported us right from the start. We’ve grown in a crazy amount of time – we’ve celebrated hitting 500k fans middle of last year, and we’re now almost 750k subscribers strong. We’ve ran a crazy amount of stuff here, we’ve done monthly What’s In Your Bags, we’ve done some pretty cool giveaways from special in-game codes, to hardware, to even integrating zSilver rewards. Our staff members and growing list of community mods have been doing their best to ensure this little place stays fun and conducive for discussions. We’re hearing all the different feedback from our fans, and we agree we can do more. And we want to do more. Since the start of the year, we’ve taken a long hard look at Razer Insider on how we can do more to serve our community, and I’d like to detail a couple of changes we’ll be making, starting with one of the biggest changes (and a gradual one) that you’ll see. Ramping up on supp

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4 years ago
dekades
dekadesCommunity Cowboy
posted in Razer Support

Protect your Keyboard, Headset and Mouse with a RazerCare Protection Plan

Insiders! RazerCare Protection is now available for US Customers. RazerCare Elite Protection Plans can now be purchased concurrently with a headset, keyboard or mouse through the RazerStrore. RazerCare Elite for peripherals extends protection from electrical or mechanical failures from 2 years to three years and provides accidental damage protection from the date of purchase. Key benefits include: Automatic Registration 24-Hour Support Replacement with a New Unit Free Shipping $0 Deductible Mechanical and Electrical Failures Surge Protection Accidental Damage From: Drops Spills Falls Collisions Learn more about RazerCare Protection Plans through www.razer.com/razercare

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3 years ago
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chriscmc23
posted in Razer Support

Nari mic does not work.

Everything is updated. Not on mute. Speakers work. No mic feedback at all. It says everything is working fine.

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Razer.Caziel
3 years ago
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briigita
posted in Razer Support

Razer Kraken Kitty disconnecting

I just got my kitty headphones, person I got them from told me they are barely used, or just came out of packaging to test if they work, but I really don't mind if they are used, just want to mention that I do not know the real state of the headphones. The problem is that after testing them out for few days now they keep making two popping sounds and disconnect and reconnect. I tried update windows, synapse is up to date, tested both usb ports (I do use them on gaming laptop) but they keep doing that and it's pretty often so it makes me very annoyed. Everyone keep saying it's the problem with the synapse... But can it be wires? Maybe someone with same issue changed the wires and got the problem solved? I really don't want to change it for nothing, because I will not be able to get pink cord (which I love how it looks). :/ It disconnects mostly when I move them, when I put them still they do not dc. Or I should keep trying to play with updates, drivers and all?

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Razer.Zionzedd
8 months ago
D
DrLakis
posted in Razer Support

Razer 17 Pro Black screen after 2004 Windows 10 update

Hello, After updating Windows 10 2004 version, it started to have a black screen. It still works (eg: if connected to a projector by HDMI). Model: Razer Blade 17 Pro 2080 MaxQ RZ09-03148 The drivers are updated. I already read some previous forums and tried to install the BIOS 1.04. Although since is for different models (RZ-09 03295 and RZ-09 03297), I cannot install the BIOS and the problem remains. Is there any BIOS update for my model? Any suggestions?

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B
2 years ago
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nekills
posted in Razer Support

Razer Nari crackling

I bought these headphones about 3 months ago and this cod sound recently appeared. I see that a lot of topics are open on the same problems and nothing helped me. And for some reason I can’t write in private messages in support and no one helps me. He gave a lot of money for our side for these headphones, but in the end I did not get that (Sorry for such a crooked text, I have to write a translator via Google since I don’t know English and live in Moscow)

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Razer.Speedcr0ss
2 years ago
S
s1x99
posted in Razer Support

7.1 RAZER SURROUND SOUND code error "license code is invalid"

I bought a Kraken X for Christmas and today I tried to activate 7.1, I installed the software "7.1 Surround sound" and when he asked to put the activation code I scratched the card and put the code, only that one is appearing to me error saying "License code is invalid" what can I do? i'm desperate i need help. Thanks

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Razer.Speedcr0ss
1 year ago
K
KuhaKu_157
posted in Razer Support

Electra v2 doesn't work

my headset sometimes stop sounds, but it was normal, but yesterday it stopped, now even if i disconect, change the usb port or anything, doesn't work, i already try to connect in other pc and doesn't work, my synapse doesn't recognize the headset, i try to update driver and it say to me reconnect my headset, i do and it doesn't change, can someone help me?

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Razer.Speedcr0ss
2 years ago
T
thinkMimiPinkroad751
posted in Razer Support

Nari Ultimate - Sounds causes crackling in headphones.

I recently bought a pair of the Nari Ultimates and whenever sound is played through either the game or chat volume it also produces a crackling sound. The headphones work perfectly fine on a different computer and play the sound through a speaker on my monitor doesn't cause the same crackling sound. This also makes the microphone have crackling in it.

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T
3 years ago
A
Addym
posted in Razer Support

Razer Nari No Output on Microphone

Hello everyone just wanted to try my Microphone out on skype but my friend couldn't hear me so basically, I checked all through the settings and on sound - recording devices - there was no output audio for the microphone it was there (the device) just no active sound was coming out of it. Talked to Razer Prepherables and they were no help. All in all it came down to Razer it self and it software (beta) need to fix it. Also note if anyone else is having problems post here.

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Razer.Caziel
4 years ago
T
ToothlessRaider
posted in Razer Support

Bought Naga Trinity, but software doesnt detect it

is there a way to make software detect this or should I just return it and find one that works?

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Razer.Caziel
2 years ago
V
villeurbanBottleGreen190
posted in Razer Support

Nari Ultimate Headsets Beeping

I recently bought the Nari Umtimate Headsets for Xbox One and now there is a constant beeping even with full charge. It’s very annoying and makes a lot of distractions for me. I don’t know what to do.

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A
2 years ago
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NirvashiXF
posted in Razer Support

Kraken Kitty Edition Disconnection FIX

a POWERED USB HUB fixed my Kraken Kitty Edition, no disconnection even with 100% RGB brightness and full sound volume enjoy :) (it should work on other Razer devices also)

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N
9 months ago
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wellsy99
posted in Razer Support

Synapse 2.0 Will not open

I am in a position where I have an Orbweaver Chroma and it is unusable. All the keybinds and macros that I set up are no longer in use and the product has reverted to default. I am unable to open Synapse 2.0 to correct anything or reset my keybinds/macros. Any help/advice would be amazing as I love the Orbweaver. I have tried multiple reinstalls and it will not open

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C
2 years ago
C
cyberturk
posted in Razer Support

Razer Core x Chroma + Sapphire 5700 XT Problem

Hi, at first sorry for my bad english. I have a Razer Stealth Blade 13 (2019) and now i have bought the Razer X Chroma with the Sapphire 5700 XT. But it did not work. I installed the latest Adrenalin driver from AMD page. But in the device Manager, i see the message (There are not enough ressources for this device. Code 12). I installed the latest BIOS firmware 06/19 but the same problem. Anybody nows a solution for my problem? Thanks

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Razer.Caziel
3 years ago
J
JaydontheThingInsider
posted in Razer Support

Increasing Battery Life

Is there any way I can increase battery life when watching things like Catch-up TV with my Razer Blade 15? Are there any settings I may need to change that will still give me performance or do I just need to set things to performance mode?

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Razer.Caziel
3 years ago
R
Rummiez
posted in Razer Support

[Fixed}Kraken 7.1 V2 No audio

Issue: My game is not picking up kraken headset. I am getting no sound at all from them for this one single game. My assumption is that since the headset is a legacy item and this is an updated Synapse something there isn't meshing well and something is going wrong. Everything else works. All other games work. All other applications work. I had an issue before with Synapse stopped working with my naga mouse. Kraken headset worked fine. I had to update Synapse and redo all of my mouse settings. I got all of that sorted out. For the first time since updating Synapse I opened up my game and nothing. No sound is being picked up. I unplug my headset and sound fills the room. I plug in some knock off earbuds that barely fit and sound comes through. I try an old headset where only the right side works and sound comes through. It is only with the kraken headset where I get nothing.

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Razer.Speedcr0ss
2 years ago
A
Awsmosis1337k
posted in Razer Support

razer nari mic stopped working

My mic stopped working, it reads everything correctly all settings are set to how they are suppose to be tried uninstalling and installing again multiple times doesn't seem to help. My mic is not muted at all since it doesn't show the red on the mic.

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R
4 years ago
U
Unit01
posted in Razer Support

GameManagerService using up a lot of RAM

The process GameManagerService or Razer Game Manager is taking up a lot of ram, even when i have no apps open. I've already reinstalled and repaired all Razer apps/programs on my PC, and the problem persists. I've even tried disabling just the GameManagerService, but it disables Synapse and my keyboard/mousepad lights. It usually uses from 300-500MB, but it can go as low as 100MB or as high as a whole GB.

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Razer.Speedcr0ss
2 years ago
A
ArienaiHodoDouDemoIi
posted in Razer Support

Razer Wolverine Tournament Edition not working at Windows 10 Boot

As Razer must know for at least half a year: The Razer Wolverine is famous: For failing hard. Loads of people in Steam wrote what I'll write here, just so that Razer cannot continue to claim "it's a first" in E-Mails. When the Razer Wolverine TE is connected when Windows 10 starts, it will not work. The Windows device manager (devmgmt.msc) simply shows "Device not recognized" and disabling and such has no effect. It needs to be physically disconnected. Note that of course the LEDs are also not working and the controller isn't recognized at all. As there are already several threads from 2019 mentioning this, I somehow doubt Razer give's a sh*t. Anyway, for anyone who reads this in a couple of years or whatever: just get your money back if you still can.

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Razer.Speedcr0ss
3 years ago
G
Giangufo88
posted in Razer Support

Razer Nari Dongle Issue

Hi, My razer nari does not work, the dongle is recognized as Avnera av6301. Tried the dongle recovery tool, but get "no action required"(https://support.razer.com/articles/1588406641) Could you please help me ? Best Regards

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R
2 years ago
M
Max2000
posted in Razer Support

Synapse 3 causes crackle in audio for Nari wireless

I've just bought a pair of razer Nari wireless headphones and after installation of the Synapse 3 software I noticed my audio got a crackle in stereo and surroundsound. Especially when listening to online videos. After deletion of Synapse 3 the crackle dissapeared, but now I'm not able to use surroundsound on my PC. I used this yt-video to test my audio for the crackle: at 1:10 I would like to use the software for surroundsound and chroma, but not if it will cause a crackle in the audio. Is there someone who might be able to help me? Because if it won't be resolved I will be buying a different pair of headphones.

1
J
2 years ago
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