Recently updated to this version of Synapse on my machine. Before this, my Razer Basilisk v3 Pro was working fine, now it will not enable the SMART-REEL even though the radio button is turned on.
I’ve swapped the profile, deleted it and recreated it, swapped to FREE-SPIN and back to TACTILE with SMART-REEL off, and then turned it on, and it still doesn’t work.
It is connected via bluetooth, and it never had a problem before.
OK guys, I can recreate the problem and fix it, what I do is turn OFF the mouse and turn it ON again, reel works, BUT if I go to SYNAPSE software or get it focused on, it STOPS work again, and I need to restart mouse again to get it work, hope this helps. Mode is wireless 2.4.
Exact same thing is happpening to me
I don’t get how this is not more urgent for Razer than seems to be the case. Top of the line product, super-duper cool features, in your own words: “most advanced mouse yet”. But the software now makes the smart-reel useless. It’s been 20 days now. Every single new Basilisk Pro sold in april could basically be returned because this is just not true at all:
And apparently we cannot even roll back to a previous driver where it worked. Or: nobody answered that question. I love this mouse and specifically I love this feature. It’s not there anymore. Will it be fixed or not? And: when?
Tossing my two cents in too, also frustrated with this but hopefully a fix is coming soon.
Works perfectly after the latest Synapse update :)
Yes. It’s back. Life sucked without smart-reel. That was 27 terrible days. But hooray for fixing it. Thanks!
This problem has come up for me on 08/15/2023 with Windows 10 and Razer Synapse fully updated
I'm having the same problem suddenly the smart-reel free scrolling not working
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