Recently updated to this version of Synapse on my machine. Before this, my Razer Basilisk v3 Pro was working fine, now it will not enable the SMART-REEL even though the radio button is turned on.
I’ve swapped the profile, deleted it and recreated it, swapped to FREE-SPIN and back to TACTILE with SMART-REEL off, and then turned it on, and it still doesn’t work.
It is connected via bluetooth, and it never had a problem before.
Hi Guys,
We’ve already raised this issue to the software team and they’re investigating. Rest assured an update will be rolled-out anytime soon to address the problem. You can also message me directly so I can properly document your concern and escalate it to the relevant team. Thank you!
I don’t get how this is not more urgent for Razer than seems to be the case. Top of the line product, super-duper cool features, in your own words: “most advanced mouse yet”. But the software now makes the smart-reel useless. It’s been 20 days now. Every single new Basilisk Pro sold in april could basically be returned because this is just not true at all:
And apparently we cannot even roll back to a previous driver where it worked. Or: nobody answered that question. I love this mouse and specifically I love this feature. It’s not there anymore. Will it be fixed or not? And: when?
OK guys, I can recreate the problem and fix it, what I do is turn OFF the mouse and turn it ON again, reel works, BUT if I go to SYNAPSE software or get it focused on, it STOPS work again, and I need to restart mouse again to get it work, hope this helps. Mode is wireless 2.4.
I'm having the same problem suddenly the smart-reel free scrolling not working
Works perfectly after the latest Synapse update :)
Same issue here. Switching profile, turning off and on tactile mode and then off and on smart reel makes it work until i unplug it or turn off my pc.
Yes. It’s back. Life sucked without smart-reel. That was 27 terrible days. But hooray for fixing it. Thanks!
Hi.
Would like to add, I have bought a Basilisk V3 Pro yesterday and the Smart Reel did not work from the beginning.
After a system restart it suddenly worked, but after a further restart later it did not again.
Again later I had to leave the mouse alone for a few minutes, so it turned itself off. After moving it, it turned on again and Smart Reel worked again.
This is confusing me. Is it really a software only problem or is it a hardware failure with mine? I can still return it to Amazon, but would have to know that.
Many thanks in advance.
I have the same problem! Bought mouse today, put my G502 Lighting in the shelve and having this right away! PLEASE FIX.
OK guys, I can recreate the problem and fix it, what I do is turn OFF the mouse and turn it ON again, reel works, BUT if I go to SYNAPSE software or get it focused on, it STOPS work again, and I need to restart mouse again to get it work, hope this helps. Mode is wireless 2.4.
Exact same thing is happpening to me
Tossing my two cents in too, also frustrated with this but hopefully a fix is coming soon.
Mine isn’t working anymore either after the update
I tried all the same things. Hopefully they see this and release a fix ASAP. This feature is the primary reason I purchased this mouse over G series. Annoying that they broke it with a patch.
This problem has come up for me on 08/15/2023 with Windows 10 and Razer Synapse fully updated
I am also having this problem to. Login into my laptop today to scroll and the mouse wheel didn't switch over to tactile to free spin it just stuck on the tactile setting unless I manually change it. Hopefully they fix this in the update.
Just updated this evening to Synapse verison 20230330 and right after smart reel has stopped working even though it is of course enabled.
Gonna follow up just to say that it started working again. So could be more of an intermittent issue with the update.
I am also having this issue, except that Smart Reel is working exclusively in 2.4GHz Mode. Even when I have it in Wired mode, it stops working.
Same issue here. Mine’s wired 24/7.
However, after disconnecting the usb-c and plugging it back in, it started working again.
Edit: Never mind, it defaults back after a few seconds… Whether it’s wired or not.
Smart spin is officially not working as intended anymore.
Same, mine stopped working as of a few days ago. Super annoying, the only reason I got this mouse of a Logitech one was for the smart reel.
well, my basilisk v3pro was working just fine. updated it., and now the smart reel is not working …..
I have the same issue. Smart Reel was working fine, Synapse updated and now it’s not working anymore.
Same issue. Please fix @Razer
the same here. i deactivated the auto update now. i am not a beta tester.
same issue ☹️
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
