Recently updated to this version of Synapse on my machine. Before this, my Razer Basilisk v3 Pro was working fine, now it will not enable the SMART-REEL even though the radio button is turned on.
I’ve swapped the profile, deleted it and recreated it, swapped to FREE-SPIN and back to TACTILE with SMART-REEL off, and then turned it on, and it still doesn’t work.
It is connected via bluetooth, and it never had a problem before.
I'm having the same problem suddenly the smart-reel free scrolling not working
This problem has come up for me on 08/15/2023 with Windows 10 and Razer Synapse fully updated
Yes. It’s back. Life sucked without smart-reel. That was 27 terrible days. But hooray for fixing it. Thanks!
Works perfectly after the latest Synapse update :)
Tossing my two cents in too, also frustrated with this but hopefully a fix is coming soon.
I don’t get how this is not more urgent for Razer than seems to be the case. Top of the line product, super-duper cool features, in your own words: “most advanced mouse yet”. But the software now makes the smart-reel useless. It’s been 20 days now. Every single new Basilisk Pro sold in april could basically be returned because this is just not true at all:
And apparently we cannot even roll back to a previous driver where it worked. Or: nobody answered that question. I love this mouse and specifically I love this feature. It’s not there anymore. Will it be fixed or not? And: when?
OK guys, I can recreate the problem and fix it, what I do is turn OFF the mouse and turn it ON again, reel works, BUT if I go to SYNAPSE software or get it focused on, it STOPS work again, and I need to restart mouse again to get it work, hope this helps. Mode is wireless 2.4.
Exact same thing is happpening to me
OK guys, I can recreate the problem and fix it, what I do is turn OFF the mouse and turn it ON again, reel works, BUT if I go to SYNAPSE software or get it focused on, it STOPS work again, and I need to restart mouse again to get it work, hope this helps. Mode is wireless 2.4.
I have the same problem! Bought mouse today, put my G502 Lighting in the shelve and having this right away! PLEASE FIX.
Hi.
Would like to add, I have bought a Basilisk V3 Pro yesterday and the Smart Reel did not work from the beginning.
After a system restart it suddenly worked, but after a further restart later it did not again.
Again later I had to leave the mouse alone for a few minutes, so it turned itself off. After moving it, it turned on again and Smart Reel worked again.
This is confusing me. Is it really a software only problem or is it a hardware failure with mine? I can still return it to Amazon, but would have to know that.
Many thanks in advance.
Same here, please fix
Try to add new mouse profile, this helped for me as a temporary solution
same
Nice to know You’re on it. The “smart-reel” really is the one thing that makes me the owner of this mouse and being without it is terrible. In a sense, this is clever: we find out how much we use and need the feature when it’s not there. Hope it won’t be long.
If not… is it possible to roll back to previous driver?
Hi Guys,
We’ve already raised this issue to the software team and they’re investigating. Rest assured an update will be rolled-out anytime soon to address the problem. You can also message me directly so I can properly document your concern and escalate it to the relevant team. Thank you!
I’m having this issue too. Everything was fine before I hit the update button on synapse.
Last time, I got the same issue with Kraken v3 pro hypersense, which made it difficult to use THX speaker and it took 1 year for razer to fix it. IDK why I spent a lot of money to buy Pro product in order to use it normally after 1 year, when all the hype is gone :)
Same problem here.
same here :/
same issue ☹️
the same here. i deactivated the auto update now. i am not a beta tester.
Same issue. Please fix @Razer
I have the same issue. Smart Reel was working fine, Synapse updated and now it’s not working anymore.
well, my basilisk v3pro was working just fine. updated it., and now the smart reel is not working …..
Same, mine stopped working as of a few days ago. Super annoying, the only reason I got this mouse of a Logitech one was for the smart reel.
Same issue here. Mine’s wired 24/7.
However, after disconnecting the usb-c and plugging it back in, it started working again.
Edit: Never mind, it defaults back after a few seconds… Whether it’s wired or not.
Smart spin is officially not working as intended anymore.
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