Razer Support | Razer Insider

Razer Support

-

  • 38,718 Threads
  • 56,259 Replies

38718 Threads

J
Jortdeut
posted in Razer Support

Synapse can't find my ManO'War

Can someone help me, I cant find the solution to this. https://gyazo.com/86a7ae0f7a4fe3f3cbc551e636492e54

1
R
5 years ago
K
Kuniyosh
posted in Razer Support

Naga Trinity Double click problem.

I have a Naga Trinity purchased in August 2018 and the double click problem has started. I am in the process of trying to return it for replacement under warranty. I can try dragging and dropping an icon on desktop and it will drop it even though the left mouse button is still help down. this happens in games which make camera movement to stop working till I re-click. This can stop happening for short periods but it is not going away even after reinstalling Synapse on a fresh windows install and after removing the drivers from device manager and programs and C: and registry. I have even tried using it on another PC and is also happening there. I am sure this is a hardware issue but I am reluctant to purchase another Trinity or accept a replacement as this problem seems common place with the trinity. I have my Naga 2014 edition for 4 years before I needed to replace it because a number pad button failed. its a shame. Any advice on fixing this would be great. I have tried compressed ai

3
R
5 years ago
S
Skeletor1337
posted in Razer Support

Razer-Huntsman-Spacebar-doesn´t-work

I-got-my-completely-new-huntsman-today-everything-was-fine-with-it-until-i-tried-to-jump-in-csgo:D. i-noticed-i-wasn´t-able-to-jump-so-i-tried-texting-and-it-didn´t-worked-either.

1
R
5 years ago
H
Hit_man-6400
posted in Razer Support

Razer Raiju TE, My Right Thumbstick moves slow looking left compared to looking right

Razer Raiju TE, My right thumb-stick moves slow looking left compared to looking right significantly any tips on how to fix. Thanks

2
R
5 years ago
L
Lilianbui
posted in Razer Support

Transaction failed

Can someone help me please? I'd like to reload some gold, but it failed. I was able to reload yesterday but now I can't.

1
Razer.Caziel
5 years ago
O
OfficialDuckie
posted in Razer Support

Razer Ornata Chroma (Broken)

Hey, My Razer Ornata Chroma recently broke.... I spillec cocacola on it by accident. So I'm looking to buy a new one but because I already had one I already have the Wrist Rest so I would want to buy the razer Ornata Chroma but without the wrist rest, is that possible or do I just have to buy it again? Also, does the 2 year warranty still count/work if you spilled cocacola on it? By the way, the whole keyboard is not broken. Just the keys 1, 2, 3, 4, 5, 6, 7, 8, 9, 0 and same with F1 to F12, the ESC Button and INS,Scroll Lock and Printscreen button. I know its alot but its not all. I would really appreciate if someone could help me with this! :) -Dylan

1
Razer.Caziel
5 years ago
Avaddov
AvaddovInsider
posted in Razer Support

Razer Central Service Apps not working

So I've uninstalled and reinstalled like, 3 times already. Synapse 3, Cortex & SoftMiner are all dead and won't start no matter what I do. Run as administrator? Nothing. Reinstall? Nothing. Razer, I love your gear, and I love the company, but for the love of god, please do something about the terrible software problems.

1
Razer.Caziel
5 years ago
J
JBCHANx
posted in Razer Support

Synapse wont let me change the color of my mouse.

So for Christmas I got a Ornata Chroma and a Deathadder Elite. Synapse wont let me change the color of my mouse, I cant even make it a solid color and I have no idea why. please help

2
Razer.Caziel
5 years ago
B
bestVeryLightAzureegg422
posted in Razer Support

Connect Raiju tournament PS4 to app problem

Hi! I just bought my third Raiju for PS4 and I’ve encountered a strange problem. It’s when I’m trying to connect it to the iOS app. The first stage, finding it on BT works just fine but then it just won’t connect. By now I’m quite frustrated and really need your help. It’s one thing to rage quit a game and something completely different to rage quit a controller.

0
B
5 years ago
B
byteOrangeColorWheel338
posted in Razer Support

Can't bind Windows key combinations in macros!

I'm having the same issue as this user: /binding-windows-key.28324/ I've tested other hotkey combinations like (Alt+C), so I know the macros work, and I know that my custom key bindings work, however, there's something about the windows key that Synapse doesn't like. I am using software version 2.21 with a Razer Blackwidow Ultimate 2016 and a DeathAdder elite. Any help would be greatly appreciated!

1
B
5 years ago
L
leetPastelBlueQUARTZ284
posted in Razer Support

Razer Naga Hex V2 with problem

From time to time my mouse simply stops working for a few seconds and then it goes back to working as if nothing had happened. It happens a lot of the way my mouse simply teleports to the center of the screen, regardless of where it is. Last version of Synapse.

2
B
5 years ago
T
Tomaselo
posted in Razer Support

Q: Why my account wallet disable

Help i cant figure up the problem. . Help!!! Why my wallet get disable.. Any clue for me?...

3
Razer.Caziel
5 years ago
A
Anonymous
posted in Razer Support

Tartarus V2 - Keys Sticking/Repeating

I've been using a Tartarus V2 for several months, and so far I'm enjoying it. Feels great, looks nice, I'm pretty happy with it. Since I started using it, however, it has had an issue that I've been unable to fix through any means: every so often, a key will 'stick' and repeat its functionality after being pressed. Here's how this problem manifests: As an example, I press button 8 (the W equivalent), to move forward, and when I let the key go, my character continues moving even with the button released. This "phantom" button press does not stop until I press and release the button again. (Again, this is just an example; it has occurred with every key I use for movement.) Here are some other notes: - I believe this is a problem with the software or firmware, and not a hardware one. The key mechanism is not dirty; it is not being mechanically activated. Experimentation with physically holding the key produces different symptoms than when the "phantom" keypresses are in effect. - The

1
T
5 years ago
M
masterofdharma
posted in Razer Support

Razer raiju mobile and it's annoying lack of fetures

I just got the Razer raiju controller and there is no on screen mapping, doesn't work with apps other then the ones specific to what is says it works with, even apps that have controller support to begin with don't work with the "pro controller" and the apps that apparently are there that do work are not fully mapped out. Example! Vainglory, the one with the picture of a girl worrior thing. Workes with movement and abilitys but you have to use the screen to select the abilitys you want to unlock. The 4 special extra buttons are not even being used. There just extras for buttons we already use. So what Razer I'd basically saying is "we can give you more options of buttons to press, but there just doing the same thing as some other button. But hay, you choose witch button it is" not cool. If we are spending 165$ (includeing tax) we should be able to do the same thing as octopus. A free app that lets PS4 and other controllers work on your screen. If this is a gaming company made by gamers

0
M
5 years ago
H
HolUp
posted in Razer Support

My Razer Abyssus Essential mouse won't color sync with my keyboard.

I got this mouse from my friend. I have no prior knowledge of it being damaged but it doesn't look damaged. It wouldn't glow at all when I opened up the Razer Synapse app. So, I uninstalled it and that fixed my problem. Though now everytime I start my computer up and my mouse and keyboard light up, the mouse starts on a different color than the keyboard does and begins to cycle. Help?

0
H
5 years ago
R
RazzyTheDazz
posted in Razer Support

Razer Naga Trinity can't hold right click

I can still right click, I just can't hold it without it releasing and clicking randomly. Makes my games where holding a right click for camera turning difficult to play. I know it's the mouse and not the game because I went to desktop and held right click and it did the same thing there. I tried downloading Razer Synapse 3 so I could look for updates or something like that, but that program wouldn't work so I had to uninstall it. (Had a message like "Failed to open" or something similiar) Any idea on what I should do?

3
R
5 years ago
P
polson1234
posted in Razer Support

Razer synapse unable to find hue bridge

I'm unable to sync my hue bridge with Synapse. I'm using Synapse 3 and have v2 of the Philips Hue Hub (software updated). I have followed the steps from the following video: , but I get the message "Razer synapse unable to find hue bridge". I have entered in the IP address manually and Synapse is still unable to find the hub. Any help would be appreciated.

0
P
5 years ago
Z
zombieekilla89
posted in Razer Support

Thresher 7.1 sinking issue with #ps4

Why is it that the Razer has trouble syncing with my PS4 every time I turn my headset on before my PPS on? Having to reset it to sink. And also it has trouble sinking sometimes when I turn my PlayStation on before my headset????

1
Razer.Caziel
5 years ago
H
Happyfeet1999
posted in Razer Support

Razer Blackwidow X Chroma Button Issues

Dear Razer, Got this blackwidow x chroma keyboard for Christmas gift. Guess what? It is causing so much frustration due to "W" and "S" not working properly sometime. Sometime it is working ok. THIS IS SO FRUSTRATING. This is a gaming keyboard and it is making me giving gaming altogether. Well done Razer!!!! Just try out for few hours and i feel like breaking it. There is not proof of receipt because it a gift from friend. It cost $200.....fucking hell. Damn lousy keyboard. First time using mechanical keyboard and it such a bad experience. Really want to throw Razer keyobard out of my window!!!!

3
Razer.Caziel
5 years ago
N
Neo-zone
posted in Razer Support

Razer Man O War - Weak Sound on PS4

Hello ! I bought a Razer Man O War and I setup it in Razer Sinapse, but when I put the headphones on my PS4, the sound il really weak. Like the half of the possible sound in a PC. Have you a solution for increase the volume (the volume is set to the maximum in the PS4) ? And the wheel of volume does'nt work on PS4 (in PC yes). Thanks a lot ! (I'm French if you can answer in French ^^)

3
R
5 years ago
T
talha1234
posted in Razer Support

Razer Blackwidow Ultimate 2016 detected as Usb drive(CRP1 ENABLD) and not responding

Hi guys! I am using this keyboard since july,2018. But on 10th january 2019 when i started my pc, My keyboard did'nt work. When desktop appeared drive named CRP1 ENABLD automatically opened which contains the file 'firmware.bin'. I tried connecting it on different usb ports but that did'nt help. I also tried connecting it on different pc. it also did'nt help me. I disconnected keyboard and put that on its box. After almost 5 hours i take it out of Box and connected it to pc through front usb ports. Surprisingly it was detected as a Blackwidow Ultimate 2016 keyboard and worked properly. But when i disconnected it and again connected it gives the same drive and did'nt respond. I tried almost every solution available on net. i.e. installing firmware updater, Uninstalling synapse and installing it again. But these solutions did'nt help me at all. Kindly help me guys! Can you guys please help me regarding this. Why my keyboard is being detected as USB flash drive?, and when i connected it

3
R
5 years ago
Tassik
TassikInsider Mini
posted in Razer Support

Chroma Studio Functions Not Displaying

As of a few weeks ago (possibly with the last update to the program, I'm not sure), I've found that the Chroma Studio isn't displaying all the normal features. The effects section in particular is broken somehow, as I can't create new layers, since the effect section in the corner displays no other effects. Painting keys various colours appears to be an issue, as I can't seem to use the tools in the top middle section, the paint bucket in particular doesn't actually paint the selected keys. I'm not sure how long the issue has been present, as I hadn't gone in to change my profile in a number of months, but I know this definitely wasn't a problem when I first installed the program earlier this year. Attached a screencap to show how the effects section shows as blank.

3
R
5 years ago
U
urbancarDarkViolet459
posted in Razer Support

Razer Synapse

So today I turned my PC on and to my surprise my Razer Surround was not working. I decided to restart my PC and then Razer Synapse won't open and nothing is working with chroma. I then decide to uninstall synapse and re download the new one but this didn't work. Now every time I open Synapse it doesn't work. This is my current folder. Please someone help. Lee!

3
Razer.Caziel
5 years ago
P
Peekay2001
posted in Razer Support

Problem with lighting on Razer Mamba 16000.

When the mouse is wireless, none of the effects for lighting will work, the mouse itself works fine, just lighting that isn't functional at all. This is the same for the dock when the mouse is wireless (only if set to "Follow Mouse Effect" in Synapse). The first picture is of the mouse wireless, the effect clearly is on wave but the mouse isn't showing anything. As for when the mouse is wired, only certain effects will work. Both wave and reactive work, however when switching to any other effect (e.g. breathing, spectrum cycling, static) it will freeze what was on. The second image is an example of this, the mouse is plugged in and the lighting is frozen on wave (not moving) when it is clearly selected static (this also happens when selecting spectrum cycling and breathing). I have tested it on a different computer and get the same results. I have tried restarting my pc, changing the USB port, updating synapse, uninstalling and reinstalling synapse. However none of these work.

0
P
5 years ago
T
taskistant
posted in Razer Support

Paypal razer gold reload failed

I tried several times to reload my wallet using PayPal. But it failed and the message is given below: Thank you for using Razer Gold! The reload transaction has failed. Please try again later! Here are the details of your Razer gold purchase: So, what can I do in this situation?

4
7
5 years ago

Badges

View More
CookiesCookie settings