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Razer Support

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  • 56,263 Replies

38729 Threads

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pozal26
posted in Razer Support

Spatial Audio

Hallo Hab den razer kraken te und hätte eine frage funktioniert der spatial audio sound auf der ps4?

1
Razer.Caziel
5 years ago
M
Maksifur
posted in Razer Support

Chroma on mamba wireless is off

Why my mamba wireless cant connect to synapse and the chroma is off? I already update software to the latest update

1
Razer.Caziel
5 years ago
Z
zCraiin
posted in Razer Support

Razer Raiju Ultimate Stick and many problems

Hey Guys! 2 Days Ago i bought the Raiju Tournamend Edition and had horrible problems with 1.01 Firmware so no Update available. Problems with the Right Stick and that L2 not reacting after the Stick making the same problems. TODAY i returned it and got the Ultimate Edition hoping there will be no problems.. BUT i have the SAME Problems :slightly_sad:... even my Touchapd does not react properly sometimes .. (Using the Controller only VIA Cable) EDIT: Bluetooth mode same problemes even worse with the reaction time The Right stick seems not to respond some times then gets stuck and all other things dont respond as well (Left stick and L2 + R2 to Shoot) Playing mostly only COD and Fortnite but you can't play it with that controller at the moment.. is there any other updates to Fix it ? :slightly_sad:

2
Z
5 years ago
M
MarcoPMartins
posted in Razer Support

Synapse v3 - No Macros allowed for Tartarus V2 scroll wheel up and Down.

Been using the Nostromo for years. Bought today the Tartarus V2 to replace my good old Nostromo but I think I have to give it back. I just found out that you remove this feature for the Synapse, when always worked on Synapse 2. That is a shame. Is this going to change in the near future? If not, tomorrow I will send this back to the store. And stop looking after razer products for sure. Hope to hear from you soon. Cannot Assign Macro to Scroll Wheel

1
H
5 years ago
P
PacificBluecampleet072
posted in Razer Support

Razer synapse 2.0 on Macbook pro cannot find my very new Deathadder Elite from package

Hi, I just opened up my Deathadder Elite from package and connected with my mac, it was typically operated. But when I installed razer synapse 2.0 and just logging in. It showed the message "Please connect a razer synapse enabled device". Even though, it was connecting. There is no problem with clicking or scrolling, it works properly. How to fix this. Please help I wanna adjust my DPI

1
Razer.Caziel
5 years ago
J
JBCHANx
posted in Razer Support

Synapse wont let me change the color of my mouse.

So for Christmas I got a Ornata Chroma and a Deathadder Elite. Synapse wont let me change the color of my mouse, I cant even make it a solid color and I have no idea why. please help

2
Razer.Caziel
5 years ago
Rafe_
Rafe_
posted in Razer Support

My Kraken 7.1 V2 and synapse not working.

I installed Synapse 2 and it installs just fine. But when i open it up all i see is the following: When i right click the Synapse tray icon i see the Kraken 7.1 V2 in the list and i see it in the device manager which reports that the Kraken 7.1 and that it is properly installed but synapse wont do anything else but what you see in the embedded image from my desktop. But i cannot select the device from the audio/volume tray icon as it is not even there to select. I have connected the kraken to every USB port i have on my system (Both solo and combined with other devices) , No USB hubs just directly into my motherboard's USB ports.

4
Razer.Caziel
5 years ago
F
fastMaximumRedinfo922
posted in Razer Support

razer kiyo doesn't work

Hello, I'm having a webcam problem. Suddenly the bottom leds stopped working and then stopped working completely on my PC, but the device manager still sees it as plugged in and functional. And when I plug it into another PC, it works fine. I did not change anything on my PC, nor was there any update. Every help will be appreciated. Thank you But microfon works

10
Razer.Caziel
5 years ago
R
rushQUARTZMintGreen242
posted in Razer Support

Mastercard payment failed but debited

trying to purchase 10$ for premium in ro mobile then after reloading and got confirmation with the bank that i got charged 10$ razer website says payment failed wth?! fix asap already made a ticket bout this still no response

5
R
5 years ago
A
AstraTheDragon
posted in Razer Support

[Win10] Razer Synapse (3 OR 2) failing to run.

Sorry if this is a well-known issue that has a fix posted elsewhere; I scanned the forum a bit to see if I could find anything but that was fruitless. As the title says, I haven't been able to run any kind of Razer Synapse programme. I use a Razer Cynosa Chroma keyboard and a Razer Naga Chroma mouse. I last updated Synapse a few days ago and following that Synapse seemed to have disappeared from my start menu and my desktop shortcuts would not work. (I restarted my computer to enable the update when I thought I saw Razer Central prompt me to, it seemed to have finished updating.)I tried to reinstall Synapse 3, which seemed to work but it would not run. (I also installed Razer Cortex at the same time, which worked fine.) Following that, I tried to delete all traces of Razer software and reinstall it, but once again a reinstalled Synapse would not run. I tried again to remove all traces of Razer software and even deleted the device drivers, reinstalling Synapse but to no avail. Thro

3
Razer.Caziel
5 years ago
C
Costpap
posted in Razer Support

Lancehead Tournament Edition not being detected by Razer Synapse

I started my PC today, and I found out that Razer Synapse wasn't detecting my Lancehead Tournament Edition mouse, while it was detecting my keyboard and headset. I don't really know what to do, can someone please help me? Thanks!

1
R
5 years ago
T
truckQueenPinkrush685
posted in Razer Support

Nari Headset Mic not recording. (Driver issue)

I just bought a NARI headset and installed. Sounds fine. Checked all the drivers and fine, as a seasoned computer technician I have dug and found what might be the actual issue. If I go in the driver properties for the Razer Nari - Game as well as the Razer Nari - Chat "General" Tab, the device status reports that the unit is working properly. If you go to the "Events" tab you see the following: In the "Events" you see the following entry. 1/11/2019 - Device install requested The information provides is this: Device USB\\VID_1532&PID_051C&MI_00\\6&ca8877b&0&0000 requires further installation. The next event is: 1/11/2019 - Device not migrated The information provided is this: Device USB\\VID_1532&PID_051C&MI_00\\6&ca8877b&0&0000 was not migrated due to partial or ambiguous match. Last Device Instance Id: USB\\VID_0D8C&PID_1066&MI_00\\6&b1f8afe&0&0000 Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318} Location Path: PCIROOT(0)#PCI(1400)#USBROOT(0)#USB(11)#USBMI(0) Migration Ra

0
T
5 years ago
F
fastVividOrangebook473
posted in Razer Support

Apologies for cross post: Razer Ripsaw No Audio Xsplit

Hi there. I attached something to an older post about Ripsaw Audio because I couldn't find the new thread button. Sorry about that, but I'm super frustrated. Running a Razer Ripsaw with PS4 attached to a Windows 10 machine with 32gb of ram. I have never had a problem really (save for the feed freezing and having to hit refresh on the input periodically; not always). I was speaking with a friend on PSN chat getting ready to stream when I realized that the sound was suddenly gone from the PS4 in Xsplit. I checked the line in through xsplit; maximum volume. Concerned, I switched over to the PS4 direct; no sound there either. So now I'm panicking something is wrong with my PS4. I decide to take my HDMI cable and bypass the Ripsaw. Sound working fine. So now I know it's the Ripsaw, because I'm still having issues with audio even when not in Xsplit. I unseated and reseated all cables multiple times. I rebooted the PS4 several times, as well as the PC. I uninstalled and reinstalle

2
R
5 years ago
V
vitalikx
posted in Razer Support

What version of the Synapse do I need?

hi i have a keyboard Razer Anansi RZ03-0055 and mouse Naga Trinity RZ01-0241

2
PT.Singer
Vanguard
5 years ago
D
Durge8One
posted in Razer Support

Cortex Launches Battle.net Game Installation Not Game

I'm having difficulty launching any Battle.net game from Cortex. When I click Start Game it launches the game installation menu and not the game itself. I have the games installed and am using the default file paths that Cortex imported from my system. What am I missing?

0
D
5 years ago
Tolga01
Tolga01
posted in Razer Support

Razer Synapse 3 not detecting Mouse

Today when I plugged in my mouse into my pc. Razer synapse never detected my mouse. So I cant change any keys or change the lighting on it. Does anyone know how to fix this?

1
T
5 years ago
D
DaemonS
posted in Razer Support

Razer Phone 1: Bluetooth connection issues

Hey all, have been dealing with this issue since I bought the phone but always hoped that a future update would fix it as the issue has been around for a while. I can connect to car stereo or Bluetooth headphones for a short period of time and will then disconnect. During the time it's connected, it also can't play music. Any help on this would be appreciated and happy to provide any info required. Thanks in advance!

2
D
5 years ago
F
FractalGino
posted in Razer Support

Multiple Razer Nari Ultimate Issues

So, I have the Nari Ultimate Headphones and am constantly having issues with Synapse, Discord and Rainbox Six Siege. all versions are the latest. Here is what I have done and the outcome. Uninstalled Synapse 2. Installed Synapse 3 Registered components. Restart etc. When I load my PC Discord loads (in Admin mode) output and input are set to default (Even in Sounds) Mic is being picked up. Load siege Discord drops out. I've also had when sound is about to come on in siege, the game crashes. Uninstalled siege, reinstall - same issue. Uninstall Synapse 3 and re install 2 (no support for Nari ultimate) all things work again but mic sensitivity is so low. Overall volume of Nari is also low. Please help (Razer Help desk hasn't been very helpful)

0
F
5 years ago
O
OfficialDuckie
posted in Razer Support

Razer Ornata Chroma (Broken)

Hey, My Razer Ornata Chroma recently broke.... I spillec cocacola on it by accident. So I'm looking to buy a new one but because I already had one I already have the Wrist Rest so I would want to buy the razer Ornata Chroma but without the wrist rest, is that possible or do I just have to buy it again? Also, does the 2 year warranty still count/work if you spilled cocacola on it? By the way, the whole keyboard is not broken. Just the keys 1, 2, 3, 4, 5, 6, 7, 8, 9, 0 and same with F1 to F12, the ESC Button and INS,Scroll Lock and Printscreen button. I know its alot but its not all. I would really appreciate if someone could help me with this! :) -Dylan

1
Razer.Caziel
5 years ago
X
xXSuperMan00Xx
posted in Razer Support

Razer Blackwidow does not work with certain programs.

So I got the Razer Blackwidow Chroma V2 just recently and it was working completely fine. Until one day I logged into fortnite and the lights worked but my keyboard went unresponsive. I unplugged it and plugged it back in but it didn’t work. I reset my computer and it doesn’t work. I bought this on amazon and am considering to return it unless someone has an idea that works. I do not know what else I can try

1
R
5 years ago
Y
yung_horseradish
posted in Razer Support

Mic is too quiet (Kraken Tournament Edition)

My Razer Kraken TE microphone is too quiet and Discord doesn't even get any input. I've tried everything. Help!

0
Y
5 years ago
J
JanBarton
posted in Razer Support

My headset isn't working after the last Synapse 3 update

Hello there, yesterday (01/10/19) I updated Synapse 3. After that my headset Razer Kraken Tournament Edition stopped working. More accurately, when I want to listen to something, I can hear only popping. When I uninstalled Synapse 3, headset worked, but when I installed Synapse 3 again, it started to give off the same popping. I'm sending a link where you can listen to how it sounds: https://drive.google.com/file/d/15RTrpWumj_BN9Qtxj6vOzYSJ1qOeTuf_/view?usp=sharing (I couldn't upload it here, so I uploaded it to Google Drive). I think, there is no issue with the headset, 'cause I tried to connect it to my phone and it was normal. Is possible, there is a problem with the USB dongle? Please help me. Sincerely Jan Barton

22
J
5 years ago
N
NameAlwaysInUse
posted in Razer Support

Real Factory reset Raiju ultimate?

hey guys, Is there a way to factory reset the gamepad? After pressing the button in the hole on the backside the gamepad is switching off but all light pattern and the connection to the PS4 is still saved. Regards P. S. I have no drift issue just the lag issue on WiFi and cable with 1.3.1

2
N
5 years ago
E
etwasanderes2
posted in Razer Support

headset kaken tournament edition; static on game output

so I have a new headset. It's connected like this: usb - audio controller - headset Windows shows me 2 Audio output devices: Headset Earphone (Razer Kraken TE - Chat) Speakers (Razer Kraken TE - Game) When I select Chat, I hear all sounds like normal. Moving the Game-Chat dial on the audio contoller towards Game just makes the Audio quieter. When I select Game, I get static, when anything trys to output sound. Moving the Game-Chat dial on the audio contoller towards Chat just makes the Static quieter. I don't believe this is how that was intendet, how do I fix this? (Yes, I have tried turning it off and on again) edit: I have synapse running edit: works fine on my laptop (edit: no synapse on my Laptop) eidt: I unistalled synapse. It works now. edit: I reinstalled it again. It broke again. How can I make it work? edit: I assume it's a problem with software.

8
Razer.Caziel
5 years ago
N
NickTheGamer07
posted in Razer Support

Razer Synapse 2 not finding ornata chroma profiles on my computer

So, I downloaded some chroma profiles for my razer ornata chroma from the razer chroma workshop website. I downloaded them but, when I prees import on Synapse 2 it won't find the profiles in the documents section. Any help???

3
Jenjar
Vanguard
5 years ago

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