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  • 42,007 Threads
  • 60,307 Replies
42007 Threads
Z
Zettad
posted in Razer Support
Razer Naga Chroma

Hi everybody, I own a Razer Naga Chroma and since approximately 1 year, I have some issues with the tracking of this mouse. The pointer stops each time I raise my mouse more than 2 cm over my mousepad (not a Razer one).I saw a lot of people having the same issue on forums, and a solution was to use the calibration option of Razer synapse, so I did it and it doesn't work that much, the pointer doesn't jump anymore when I raise the mouse, but it sometimes suddenly moves on the vertical axis, + I have to repeat the operation each time I turn my PC on. So please if you have any idea to solve this, tell me. Ty

1
Razer.Speedcr0ss
4 years ago
B
BogusTechTips
posted in Razer Support
BlackWidow Elite RMA

Hi folks, I recently requested an RMA for my BlackWidow Elite and I just recieved my RMA info. I'm wondering if the replacement would be a new board or a refurbished one (I'd prefer to have an issue-free board).

1
Razer.Speedcr0ss
4 years ago
1
11alleks11
posted in Razer Support
activation code surround sound 7.1

Здравствуйте, проблема в том, что в коробке с моими наушниками razer kraken milti-platform wired gaming headset не было кода активации для 7.1 систем заказанных на официальном сайте razer

3
Razer.Caziel
4 years ago
P
PaperzMaskInsider
posted in Razer Support
Can't access Razer MY store page

Hi, its like a week now that I am unable to access Razer Malaysia store while I can access to any other country store, any solution? Tq.

3
Razer.Caziel
4 years ago
W
wireGingerpoly400
posted in Razer Support
Screen keeps going black when I try to 2 step authorize

https://imgur.com/a/eSnqiFg Literally won’t let me click on anything and it’s frustrating the crap out of me. I am trying to purchase something for AQW but it won’t let me add funds until I authorize my account. edit: Been trying for over twenty minutes and the screen will not allow me to do anything.

1
Razer.Caziel
4 years ago
S
StarsMoon
posted in Razer Support
Problem with my Razer Synapse keypad

Hello, I speak French, sorry for the traduction.... I have a problem with my Razer Synapse keypad.... When i press the '7' key, '17' appears... and when i press the'4' key, the Num Lock unlocks... Any ideas? Thank you!!!!

4
Razer.Caziel
4 years ago
B
byteMediumAquamarine936
posted in Razer Support
Didn´t get my razer surround code

I bought a razer kraken and didn't get the code in the box or registering the headtset in the website.

1
Razer.Caziel
4 years ago
N
nablor
posted in Razer Support
Touching Keyboard freezing Gears 5

Hello all, i own a blackwidow elite keyboard and have a issue with gears 5, when the synapse software is running whilst playing Gears 5 if i touch any key on the keyboard the game freezes, i can spin and shoot on the spot with the mouse and all action goes on around me as normal but as soon as i touch the keyboard the game freezes, this puzzled me for ages as thought it was a gears issue but have discovered if i close down the razer software the game runs fine. Not a major issue but just bugging me and would like to solve it. Thanks

5
Razer.Caziel
4 years ago
C
Capt_Sriracha
posted in Razer Support
Nari Ultimate weird buzzing/rattling in right earphone when haptic intensity is in use

So ive had the headset for a month and since ive had it there has been a weird buzzing or rattling from the right earphone while the haptic intensity is turned on. it almost sounds like the part that makes the vibration itself is making the noise. also the volume control on the right side has started giving me a small static sound in the right earphone when turned down or up. What should i do?

3
Razer.Caziel
4 years ago
C
cradr
posted in Razer Support
Buzzing Noise on the Right Side of my Razer Blade 15

Hello, I have had my Razer Blade 15 for about 6 months now and it has had no problems up to this point. A few hours ago, I had my laptop inside of my backpack that was well cushioned and secure. My backpack fell about 2 feet onto the ground, and immediately I went to check if my Razer Blade 15 was alright. There was no physical damage done, and everything seemed to worth smoothly, except now the right side of the laptop makes a low buzzing sound. When I put pressure onto the laptop with my hand, the buzzing spots completely, but after releasing the buzzing continues. I'm not sure if something moved out of place due to the drop, and that's what's causing the buzzing noise. I know there's a lot of hardware packed into this small area, so that theory seems most plausible to me. I have tried to shutdown and restart my laptop, but no improvements. I would appreciate some feedback and help.

1
Razer.Caziel
4 years ago
B
bestCarminespaceship764
posted in Razer Support
Razer THX Mixer not working

Hi, I'm using the Kraken TE with THX. In Synapse 3 I've set that when the THX button is ON the chrome browser shouldn't be using surround sound but should use the stereo mode. This is not happening, When the THX button in ON all the system audio comes out in surround. The default output is the "TCH Spacial - Synapse". How do I solve? edit: Solved using "Repair" button from the uninstall part of the process

1
Razer.Caziel
4 years ago
K
Katsumodo47
posted in Razer Support
Razer wolverine tournament analogue not working

Hey. My wolverine tournament edition after 6 months has stopped registering when you fully press the analogue forward. Example in any FPS game it's registering a half press forward You basically walk instead of running. Any ideas?

1
Razer.Caziel
4 years ago
P
Pyro_Vee
posted in Razer Support
Razer Synapse 2.0 not working Blade Stealth 2019

Just bought a blade stealth 2019 and for the life of me I cannot get synapse 2.0 to work on it, it updates and connects etc but clicking the icon does nothing. So to speak it is running but not opening. Synapse 3 works fine but every time I log out the keyboard goes back to cycling through the colours which is a royal pain. Does anyone have any solution? Thanks

3
Razer.Caziel
4 years ago
K
kyle429
posted in Razer Support
Razer Nari (PC Version) compatibility with Xbox One

Hi all, I'm new here, but have been using Razer products for years. I have a question regarding the PC version of the Nari headset (the regular $150 one). It says it's compatible with Xbox One consoles via the included 3.5mm cable, but I cannot for the life of me get it to work. I plugged it into my controller with the cable, but the sound still comes through my TV and not the headset. I would REALLY like to get it working, because for now I only have a cheap XB1 headset that isn't as comfortable or as good audio quality as the Nari. Please help! Thank you in advance. :)

1
Razer.Caziel
4 years ago
G
guesky
posted in Razer Support
touch screen problem

as you can see i'm having same problem like others,i had this screen touch problem just lower part of the screen since last year then another touch problem at middle of screen appeared when Android 9 updated . i googled this problem and hard reset device yet still same problem occurs. if there's any chance i can get support from Razer i would be appreciated

3
Razer.Caziel
4 years ago
TheMisterCasual
TheMisterCasual
posted in Razer Support
Razer Phone (RP1) Android 9.0 issues

I recently received the Android 9.0 update on my RP1 and it was fine for a few weeks as I had installed the update and decided to factory reset my phone to ensure it was running smoothly. Within the past week I've noticed the camera app beginning to crash to the stage I can't even open it anymore and Chrome has also begun to crash but not as often. Will there be an update that fixes this? I feel like this phone was released back in 2017 and abandoned right away as hardly any updates have been released since then. Please fix this ASAP as people still have the Razer Phone 1 on contract and it'll be very annoying if this isn't fixed and we have to put up with this until our contracts are up.

1
Razer.Speedcr0ss
4 years ago
G
Gabrieldx22
posted in Razer Support
razer synapse 2 legacy

Meu software não abre na parte principal, alguém me ajuda a sair desta parte

1
Razer.Speedcr0ss
4 years ago
M
MagentaclassicCORAL648
posted in Razer Support
Razer Gold Wallet Reload Failed.. Is it the limit issue?

Hey everyone! This is my first ever post in the razer community. I want to ask about the Razer Gold wallet. I wanted to reload my account with $150, but the transaction failed. I tried again with $100, then $50, then $30 and so on. All failed. I tried $10 transactions and those were successfully thrice. THe fourth time, $10 transaction also failed. Currently, my account limit is $500, and I only have a little over $100 in my account. So, what can be the issue here? Can someone guide please. Thanks

1
Razer.Speedcr0ss
4 years ago
W
wrightc012
posted in Razer Support
Chroma profile set to different Window user?

I have the Ornata Chroma and the keyboard is awesome! but I'm trying to set one customization for my windows and a different for my roommates. I've searched for videos and forums and come up with nothing. Im running windows 10

1
Razer.Speedcr0ss
4 years ago
D
DODDIT
posted in Razer Support
Visual issue in macro list for TARTARUS V2 + RAZER SYNAPSE Version 3.4.10

Visual Macro key was different to pressed keyboard key .. key "Insert" Display "Nun0" and key "Home" Display "Num7" in macro list The macro work good and press the correct key.. bur the correct key is NOT num0 else INSERT

5
Razer.Speedcr0ss
4 years ago
P
Psychometer
posted in Razer Support
Razer Ripsaw HD Crackling/Pop in Audio Issue

I've bought the Ripsaw HD for almost 2 months ago and the crackling/pop issue is getting irritating to a point that it's really evident when I watch the replay of my stream. I already did all possible troubleshooting steps: > Making sure the Audio Sample Rate is at 48khz on OBS and on the Windows Sound settings (which for some reason is already locked to 48khz) > Tried replacing the HDMI chord > Upgraded my PC from an Intel Core i5 4th gen to an AMD Ryzen 7 2700 and RTX 2070. > Changed the USB 3.0 Type-C cable > Plugged it into a different port. > Unplugged all connected devices aside from the Keyboard and Mouse. Every possible fix I can think of isn't working. I haven't recorded a video, but here's one person who posted here a few months ago who had the same problem. If you watch the video, you'll hear the crackling/pop sound. That's the same problem I have. Is there any solution for this please? I tried searching any possible fix on Google to no avail.

1
P
4 years ago
Z
Zuzuant
posted in Razer Support
Razer Kraken mic

Hi, yesterday I bought the new razer kraken and I have a problem with the mic. It works for a while and then becomes almost unhearable. It looks like there's a problem with the splitter, because when I move it there or push it in more (it's pushed to the max) it sometimes helps. Also i feel it could be a little louder. And also even when my mic is muted and i play music in high volume, it somehow sends the music to the others in chat, i read on the internet it could be also because of the splitter

5
Razer.Speedcr0ss
4 years ago
N
Nat1110
posted in Razer Support
Razer Nari Ultimate static sounds

I recently purchased Nari Ultimate from best buy and keep having that static sounds all the time during listening the music also games sometimes, is kinda annoying... So I went to exchange the same one just wanna test it out if still the same issue. Been googling for how to set up the EQ and other setting. It doesn't matter how I adjust, that static sounds will keep showing up.....Can anyone please tell me how to fix this problem?( Been trying many ways that people says from google)

4
N
4 years ago
T
TacticalTanner7635
posted in Razer Support
Synapse doesnt recognize my keyboard

I currently have a Razer Cynosa Chroma keyboard and for some reason razer synapse 3 doesn't recognize it as a razer product. The same thing is happening with my deathadder elite. I have tried everything I can think of to get them to work. I have just recently moved and it was working fine before I unplugged my pc. If you have any tips on how to get it to work please let me know.

1
T
4 years ago
A
antonpj01
posted in Razer Support
My synapse won't work

so as u can see is in offline mode, can't press the dot or do anything, can't use any of the configurations or anything and i really wanna know how to fix this asap, I downloaded some "tournament drivers" which was not a good idea

0
A
4 years ago

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