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Razer Support

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  • 38,898 Threads
  • 56,443 Replies

38898 Threads

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shoplift0
posted in Razer Support

RAZER blade 15 base(2018)4k External Display Refresh Rate issue only 30hz

Hi guys, I have recently bought a razer blade 15 PID:RZ09-02705E76 days ago. Currently im experiencing a very unusual issue with my 4k external display's refresh rate. So currently my external display (LG-27UD88) is connected to the HDMI port of my notebook, i have checked both ports it supports HDMI 2.0 (which means it can carry 4k@60hz). My cable also is HDMI 2.0. But when i selected the 4k resolution 3840x2160, the refresh rate available is only 30HZ or lower. I did some testing and tried to disconnect the hdmi port and use the usb-c port instead (since my external display has a usb-c port). It actually can go up to 60hz in 4k, but the only problem i have here is that i cant play any games because the usb-c port utilizes the intel graphic card, so i have no choice but to use the HDMI port instead. The highest resolution available that can run 60hz when using hdmi is 2560x1440. So for a workaround, when im not gaming ill use the usbc connection to the display and when gaming il

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5 years ago
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smartBudGreenbicycle839
posted in Razer Support

Razer Blade 2017 suddenly not anyones problem?

Hey y'all while writing this i'm extremly frustrated. My Razer Blade 2017 gave up on me and hasn't booted up since then. A specialist who had a look at it said, there was to much heat and it burned something on the mainboard. After chatting back and fourth with the support they told me because i bought this through amazon, that they wouldn't repair it for me. After contacting amazon, we don't exist anymore in your country, i'm sitting here with a broken system which i paid 2500$ for and no one left to offer help. I am exteremly disappointed with the support i got and i just wanna use my Blade again. What can i do?

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5 years ago
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headWildStrawberry836
posted in Razer Support

Razer Synapse isnt detecting my Atheris Mice

So i have been having some difficulties with my newly bought Razer Atheris mouse from MWave in Sydney. I have been using Razer for quite some time now, I currently own the Razer Black Widow keyboard, the Razer Kraken Headset and the Razer Python mice aswell, they are all being detected by Razer Synapse with no issues except the Razer Atheris. Trouble shooting that i have already tried: 1/ Re-installing razer synapse followed by a restart 2/ Tried inserting into different USB slots 3/ Deleted driver and razer synapse and reinstalling them both again after restarting the computer once everything was deleted 4/ Deleted Razer Synapse 2 and tried Razer Synapse 3 (returned back to 2 after failure) I am puzzled on why none of these troubleshooting have not worked, the supplier of the mouse are not the type to sell counter fit merchandise either. I am also running Windows 7 (64 bit). If someone could throw me some suggestions that could help me that'll be great =)

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5 years ago
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SeamedPrawn
posted in Razer Support

My Black widow ultimate 1016 edition keyboard is not showing up in synapse

i know my keyboard is old but i would like to still be able to change what the lights do can anyone help me with this problem

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5 years ago
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MadsonRZ
posted in Razer Support

Razer Surround 2.0.29.20 do not installing

After install Razer Synapse 2.21.21.1 I can't install Razer Surround, I NEED HELP!!!

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5 years ago
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nazmulm3
posted in Razer Support

Can't reload zGold

Hello, I can't reload zGold by any way. It shows reload failed without going to payment processor's page. Anyone else are facing same issue? Here is the screenshot:

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5 years ago
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bobmckay101
posted in Razer Support

Without Laptop for a month so far Refund/RMA has been very painful so far.

My Razer blade 2017 14” 1060 had issues with the trackpad and Wi-Fi so I sent back for an RMA (it was still under the 1 year warranty. It has officially been over a month without a refund or repair in place. They take forever to reply to emails it’s supposed to be 24 – 48 hours but often takes double or triple that time. I try calling their customer support number but their offices are closed even during indicated times they are open. Also, when I contact support with online chat all they say is that my request has been forwarded to the appropriate department and expect an email reply in 24 – 48 hours. How can support be this bad I don’t understand. I am a student and have not a had a laptop for a month.

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5 years ago
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E4M0N
posted in Razer Support

Razer Raiju Ultimate Support

I have posted regarding my Razer Raiju Ultimate for months now conferring with @dekades @Razer.Winteryang and @Razer.RedPanda whilst being one of the first to also try and test firmware updates such as 1.02 - and providing feedback regarding the firmware. Being patient here is an understatement; as I have awaited an update to fix the solution since and nothing seems to have been done. I would like to yet again seek further support regarding this in terms of attaining a new batch of hardware and or assistance of what I am able to do now in relation to my Raiju Ultimate. The device has been unusable for months and I know that I aswell as many others still await a response to the matter via support or at least an update on what’s been put into place over the past few months where this should have been dealt with. Support regarding a £200 piece of hardware let alone a controller should not be this difficult. I hope someone is able to get back to me ASAP, considering I was amongst the fir

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5 years ago
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TokyoTed
posted in Razer Support

Razer firefly doesnt light up anymore

Hi, I bought a Razer firefly 2 months ago and it was working fine until recently. The lights stopped lighting up but I can still see the mousepad and it says it on and working. Any solution for me?

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5 years ago
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MarketCsgoAva
posted in Razer Support

Help with Synapse

its does'nt work when i try to open it just set a error 3803 please anyone helps

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5 years ago
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ventureSafetyOrange170
posted in Razer Support

Problem With Razer DeathStalker Ultimate

the place where the apps shoud me , the keys above touchpad are just black and idk why , touchpad work , they turned black after maybe a week of using

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5 years ago
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seilf
posted in Razer Support

Help with Synapse

I recently got a Huntsman elite and with it got the updated Razer Synapse 3. Now the new synapse cannot find my previous product the Naga Hex v2. I had already deleted Synapse 2 and redownloading it doesn't it as it cannot find my mouse either. What should I do so that the program can find both devices?

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5 years ago
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stavrosmangaros
posted in Razer Support

Razer Raiju Ultimate v1.04 firmware

Hello, a fellow member returned his raiju ultimate controller through the RMA process and got a new one with the v1.04 firmware inside and it works perfectly. People who tried to buy the controller a couple weeks ago said that it was out of stock pretty much everywhere. Now a new batch comes with the v1.04 inside that seems to have fixed the problems. I RMA'ed mine as well but as i talked to them they arent sure whether their stock is of the new batch here in Greece. Could u possible get us the link for the v1.04 firmware of the Ultimate (and the Tournament for those who have it) so we can finally use our controller? Thank you very much in advance!

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5 years ago
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Vaul96
posted in Razer Support

Razer Synapse not detecting Cynosa Chroma

After Synapse updated from 3.0 beta to Razer Central I am not able to access the chroma settings for my Cynosa Chroma. I have the Chroma Studio module, but when I click on it it says "This module requires a Chroma device. Third party devices require chroma connetc etc" I have Chroma Connect installed and it is still working when I play Warframe It is also not showing my Naga Hex (Wraith Red) anywhere under devices, which was previously showing up in Synapse 2.0. If it is not supported by 3.0 is there still a way I can access the settings/macros for it.

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5 years ago
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DearLady
posted in Razer Support

Help with Man o'war headset... Suddenly not working?

I've been using this head set for about 3 years now. Never had a problem with it; sometimes it would lag a little when connected but that was about it. Suddenly yesterday (after using it the night before just fine) it won't connect. The head set beeps, turns on and off, says it's charged... but when I plug in the usb nothing. It won't even show up in Synapse (which has actually always been a problem -- sometimes it would show and sometimes it wouldn't but the headset would still work regardless). I did what was suggested while searching google but nothing is working. I uninstalled, reinstalled, updated, plugged in, unplugged, left it charging over night thinking maybe it was drained (because last I used it it had been at a very low percentage) and was just taking a long time to connect, but now it's next day and it's still not working. Is it possible that the little usb connector died? I did notice that when I plug it in nothing happens whereas before the sound would immediately be s

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5 years ago
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Brikalle
posted in Razer Support

Problem Synapse 3 - Crashes - CLR20r3

Hello, I bought the Razer Tartarus V2. I installed Synapse 3, but I have a problem, the program crashes when it is installed with these details: -------------------------------------- Problem event name: CLR20r3 Signature problem 01: Razer Synapse Service Process Signature problem 02: 1.0.0.0 Signature problem 03: 5c357c2d Signature problem 04: System Signature problem 05: 4.7.3062.0 Signature problem 06: 5ab952a7 Signature problem 07: 209a Signature problem 08: 158 Signature problem 09: System.AggregateException Version SO: 6.1.7601.2.1.0.256.48 ID local settings: 1040 Additional informations 1: 0a9e Additional informations 2: 0a9e372d3b4ad19135b953a78882e789 Additional informations 3: 0a9e Additional informations 4: 0a9e372d3b4ad19135b953a78882e789 ------------------------------------- I've already done: - frameworks 4.5 and 4.5.2 and 4.7 have been installed - Windows updates - Synapse

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5 years ago
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Zanthero
posted in Razer Support

Other people can hear internal sound audio in call while Kraken Pro v2 mic is muted

I recently just purchased the Kraken Pro v2 headset and I love it so far; the sound, audio, mic. I just absolutely love it. My only issue is that if I am in a voice conversation and I mute my headset using the control and I, lets say I play some music or watch a YouTube video. Who ever is in the voice conversation can hear my music or the video I am playing. This doesn't happen when my mic is unmuted but is only happening when it is muted. I looked into it briefly with research and haven't found anything helpful. Any help would be appreciated, thanks!

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5 years ago
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techBrightMaroonshare985
posted in Razer Support

Naga trinity: side panel and lights turning off

Hello, I have a brand-new Naga Trinity with the 12-button configuration. The side panel keep turning off while playing World of Warcraft, its stays off for a few seconds before it turns back on. I can still use the basic mouse functionality during this. Things I have tried: Polling rate to 500. Changed power management of the mouse/usb-hubs in the device manager so the computer can't turn it off Other usb port. Remove the side panel and clean the contact points. Current situation: Windows 10 Razer synapse Version 3.4.115.10915 Thank you for the help and if more information is needed I would like to hear this.

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5 years ago
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thejerry1
posted in Razer Support

Nari Ultimate THX Surround lagging in BF V

Sometimes from no obvious reason sound start lagging when is THX Spatial Surround ON. It's almost look like even game start lagging too. If I ALT + Tab to change settings from Surround Sound to Stereo, Synapse 3 would not let me open scroll menu. I have two options. Try to restart game or turn OFF THX Spatial Audio. Please, any recommendations?

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5 years ago
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NightFuryX
posted in Razer Support

Razer Nari Ultimate Static

Im having a static problem with my Nari Ultimate headphones. I have had them less then a week. Got them Monday, messed with the sound till I got it where i liked it and started using them. The haptic feedback on the bass notes sounded great. Today they started producing weird static sounds on the bass notes and the haptic feedback seems to have really dropped off. On the base notes it sounds like the note gets really quite and a short burst of static can be heard. When i first got them I set the feedback to 50 and left it there, now at 50 I can hardly feel it. I've messed with the enhancements, the EQ, I've gone into the sound settings on windows and changed those, switched from THX spatial audio to windows sonic, to no spatial at all. I cant get this static to stop. If anyone know a solution that would be most appreciated. Edit: Now im getting a static on high notes too. Listening to someone speak has a burst of high pitched static when their voices get higher.

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5 years ago
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MGMR3
posted in Razer Support

Razer Raiju Ultimate right stick problems

Hey there, I have problems with my Raiju Ultimate: It started with the right stick drifting to the right. I only use the controller in wired mode on my PS4. The installed firmware is 1.01.00 Is there any solution to these problems? Maybe a new firmware? I am looking forward to hearing from you. Kind regards, Leon

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5 years ago
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SimpleFruit
posted in Razer Support

My Razer Goliath Extended Chroma is bending please help

Hi my razer goliath chroma extended chroma is bending and i tried to put heavy books on top of it for 50 hours and it didn't work so i was wondering if i could iron it safely remember its chroma so im wondering if i could iron it without no harm to the LED light or the mousepad itself

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5 years ago
Voltimaz
Voltimaz
posted in Razer Support

RGB/Lighting Issue

First of all, been a Razer fan as long as I can remember. But the recent issue made me to rethink my future upgrading to another brand rather than Razer. Here's the problem: DeathStalker Chroma: Everything was working the night before, and when I sleep I tend to leave my PC on for gaming afk n stuff. And I also tend to shut off my chroma when I go sleep. The next morning none of the light/chroma would light up, tried restarting computer, reinstall Synapse 2.0 and plug in different ports. But none of those works. Everything else works fine, only the C/1/S placeholder will light up, Gaming Mode or Macro placehold would not light up at all. DeathAdder Elite: Same problem with DeathStalker, but once Synapse been reinstalled the light will comes on again, but the none of the effect options works and the reason I'm not using Synapse 3.0 is because it only support the mouse and it doesn't support my keyboard and headset. Razer Man O War Wireless: Everything works, RGB lights up. But I c

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Voltimaz
5 years ago
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SimpleFruit
posted in Razer Support

Curved Razer Goliath extended chroma wont flattend, Please help

Hi Curved Razer Goliath extended chroma wont flattend, Please help I tried almost everything please answer ASAP im going to a LAN party in a couple of day sso please help me

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5 years ago
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Emircho
posted in Razer Support

Blackwidow Chroma is not working anymore?

Hello everyone, unfortunately my blackwidow keyboard is not working anymore. Everything was fine, next day i open PC, no lights, keyboard is not responding. I had to open the windows keyboard feature to put my password and unlock my PC. Tried removing synapse 2, reinstalled. Then ditched it completely and now i'm using Synapse 3. But the problem is, it is not shown in the devices, firefly is there, mamba is there but no blackwidow. And i don't think this is synapse related because, it is not even working at the opening where you can push DEL to go bios settings. So i'm thinking probably it is not getting any power or maybe it's just broken inside. Is this repairable, has anyone ever experienced something like that before?

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5 years ago

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