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  • 42,859 Threads
  • 61,470 Replies
42859 Threads
V
vixogomas2006
posted in Razer Support
compras para latam

hola soy vicente y ultimamente estado penando en comprarme un auriculares razer yo soy de chile y nose como comprarlos alguien me puede ayudar ?

1
Razer.Caziel
4 years ago
D
dreadfang
posted in Razer Support
Razer Sneki Snek Plushie

Hi all, Does anyone know how big the Plushie is?

0
D
4 years ago
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Savory_Avery
posted in Razer Support
Does razer email support reply on the weekends?

I know this may seem like a dumb question but does anyone know if razer email support reply on the weekends?

1
Razer.Caziel
4 years ago
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CORALPurpleNavyfirst418
posted in Razer Support
Synapse 2.0 can't locate my headphones

I have been using Synapse 2.0 with my Kraken Pro for two years but there was a problem with sound and I decided to reinstall it. Now it can't locate my headphones and I don't have razer surround. I tried several times to reinstall it and even deleted all razer files in the disk C.

6
C
3 years ago
E
ereksonc
posted in Razer Support
Razer Blade 15" Advanced 2018 Microphone Stopped Working

I have no idea what happened. I tried to speak during a RingCentral Meeting and no one could hear me. I have done the following: 1. RealTek Control switching through the effects 2. Installed Drivers again 3. Restarted computer I do not know what else I can do, please help.

2
D
3 years ago
C
Camperkira
posted in Razer Support
Cortex Offerwall

Hi everyone, I downloaded (and opened asap) 3 games from the offerwall, but only one got registered in the offerwall, giving me the reward for the first objective. Also, I can't even see the other 2 games in the offerwall, so I can't see the progress i miss and if it got registered in my Razer Cortex account. Anybody knows why? Of course I've never played any of these games (Mafia city, Rise of kingdoms and Lords mobile)

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C
4 years ago
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shane.kville
posted in Razer Support
USB switch that works with Oranta Chroma

I have two PC's in my workspace and need to use a USB switch so I can have one keyboard/mouse to control both. Are there any USB switches that work with my Razer Oranta Chroma? I understand they don't support KVM switches.

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S
4 years ago
I
iFookoo
posted in Razer Support
What to firewall to get worthless software to work

what do I forward so this worthless software will login, I login threw web and they does not work

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4 years ago
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Baltzmar
posted in Razer Support
G-Sync with Razor Blade 15 (HDMI 2.0b or USB-C)

Hey, I have a Razor Blade 15 (2020) with a GeForce GTX 1660 Ti. I'm now looking for a new monitor (ASUS Predator X34P) and want to know if I can use G-Sync with HDMI or maybe USB-C (Thunderbolt 3)? Best regards Marcel

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M
4 years ago
S
sunflowersoil
posted in Razer Support
No HDMI port on Razer Blade Stealth

I am trying to connect my Razer Blade stealth to my TV mainly to run my work program and use my TV as a bigger Monitor. However, i have purchased a male to female USB to HDMI port for the laptop in order to be able to connect my TV as a monitor. My TV is not a Smart TV so it does not have the ability to do a wireless connection. I did try the wireless connection with my roommate's TV and it obviously worked with a smart TV. My dilemma is, 1, this TV is not mine, i cannot use it all the time. 2, there is a lag when using the mouse. 3, now i have a freakin USB to HDMI port that doesn't work. now i have a USB-C to HDMI cable coming. is this going to work, or is the only way to connect my laptop to a monitor/TV have to be with a wireless connection... I cannot find the answer to this anywhere.

0
S
4 years ago
J
jasontjang
posted in Razer Support
Product Number for Razer Laptop Stand (Chroma, Black)

Hello, I recently purchase several razer products and I am having a hard time trying to find the product number for my Razer laptop stand. I was wondering if the number is located somewhere on the actual device itself or if there is no particular product key for this item. I do not have the box on my and I can't seem to find a method to contact Razer Support to help me sort this issue out. Could someone please help me locate the product or a method to contact someone from Razer in order to solve this issue? Thank you for taking time out of your day to help me with this problem.

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J
4 years ago
K
KingsLanding
posted in Razer Support
Gigantus V2 3XL

Hello Razer and Razer community, I hope all is well during these trying times. I have some questions about the Gigantus V2 3XL. I managed to look up some reviews around the internet and I saw a growing concern amongst the mouse mat enthusiasts. One particular review stated that the feel of the left to right felt rougher when compared to the up and down grain of the mat. I personally hadn't noticed it until I came upon the review. To me the mat is great and feels good with the new DA V2 Pro. I do kind of get what the reviewers are stating. Is this something that is being investigated by Razer in regards to this mouse mat? Or was this the intended construction of the mat? I hope to hear from you soon. Take care and have a blessed day.

0
K
4 years ago
A
awhiteknight1999
posted in Razer Support
Synapse 3.0 Stopped Working

The Synapse 3.0 seems to have stopped working and will not recognize my Cynosa Chroma anymore. I've tried to uninstall it and had to do the whole registry clean out steps. I was able to install 2.0, but that version will not recognize the keyboard. Trying to install 3.0 it just spins. It seemed to start the past couple of weeks.. Any ideas?

3
Razer.Speedcr0ss
3 years ago
E
eyrie0
posted in Razer Support
Razer Blade 15 - broken touchpad - corners no longer click

Hi, I have a Razer Blade 15 Advanced (2018) RZ09-0238x laptop. Recently, the corners of the touchpad stopped pressing down and no longer click. I made a video to demonstrate here: What options do I have? I have had the laptop for almost 2 years so it's out of warranty now.

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4 years ago
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BY1722A31501654
posted in Razer Support
cursor jumps while typing, mouse pad does not click reliably

Hello, I have a 2017 Razer Pro portable. Many times, as I am typing, the cursor jumps back to a prior position or randomly. The mouse pad does not reliably click. The problem is less when it is cool, in the first 30 minutes after turning on, doing just web surfing. The problem will even inturrupt streaming movies while streaming, with no interaction from me. I have: * wiped down the mouse pad with rubbing alcohol * scanned repeatedly for virus' with Norton, surface and deep scans, not finding anything * reinstalled Windows OS, wiping out many things. I am ready to buy another computer. If this isn't fixed, I won't buy Razer again. This is my 2nd.

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B
4 years ago
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Soulman70
posted in Razer Support
Razor Kraken X mic issue

I just bought a Razer Kraken X. When on Discord, other players can hear my game play. How? Im using a headset. I have tried installing the recommended drivers (SYNAPSE 2). A few posts about this issue say i should find the Razer Kraken options to select in Settings/System/Sound: choose your output device or input device. I don't see these options. I have a G7 7790 Laptop Windows 10

0
S
4 years ago
F
fastDeepFuchsiatruck267
posted in Razer Support
RTX Voice killed Nari headset Mic

Installed RTX Voice on a GTX 1070 to filter a Nari Rzer headset mic. The mic didn't work with the mic; no sound went through. Things tried: Turning off noise suppression Changing the input device directly to the headset Uninstalled RTX Voice Restart computer Updated Razer Synapse Reinstalled Razer Synapse Tried headset on an entirely different computer. The headset audio output works fine still.

0
F
3 years ago
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BajungaDustin
posted in Razer Support
Razer Synapse 3 not staying minimized like settings say it should.

Whenever Synapse starts.... Either manually launched or when it starts up with windows... it launches the program and pops up on the desktop. Then I close it and after about 10 seconds it pops up AGAIN. like for no reason right to the Dashboard of the program both times. There is a setting that states that this shouldnt happen. It says to minimize it to the taskbar whenever it launches. I have this setting checked but It does nothing. Literally this setting does absolutely nothing to the operation of the program be it checked or unchecked. Logitech's G pro software launches with windows and it is completely discreet and never even shows me that its coming on. This is what the setting in the Synapse software should do. But its not doing it. I have reported this problem several months ago to the feedback. Nothing has been done about it and I have tried everything to fix it. Nothing works.

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4 years ago
P
pvzsniper1200
posted in Razer Support
razer basilisk v2 profile light not changing

i bought a razer basilisk v2 and the profile light doesnt change from white, i have 3 profiles set uand i tried closing synapse but it still stays the same, this is rather annoying as i dont know what profile im using so does anyone know a fix to this issue and if so what is it?

0
P
3 years ago
A
Anmisoulis
posted in Razer Support
Razer 7.1 surround sound download not working.

I bought a Razer head set awhile ago and recently been trying to download the 7.1 surround sound program from their website and the download isn't working nothing is popping up, does anyone know why it isn't working?

2
A
3 years ago
C
Clad1600
posted in Razer Support
Razer Core X Thunderbolt Connection is Extremely Fragile?

A slight bump to my thunderbolt 3 connection cable causes my Razer Core X to disconnect from my Razer Blade Stealth 13". Anyone else having this issue? Any fixes? It has done this since I purchased the device.

0
C
4 years ago
S
SpikyPluto
posted in Razer Support
Blade 15 Advanced Fan not Working

It is a RTX 2070 Max Q model. I bought it 1 year 4 months ago. One of the internal cooling fan is not running. Since I'm out of warranty I cant service it. I need a replacement fan. I live in Myanmar so I need someone to send it to me.

0
S
4 years ago
N
netherforce
posted in Razer Support
Metallic voice on Razer Kraken TE every 20 seconds

I have the same problem as this thread: /mic-on-razer-kraken-te-goes-robotic-every-20-seconds.54696/ When I try to record my mic offline with window's voice recorder nothing is wrong, but when I'm in a voice chat on discord or in other programs online my voice is robotic. Edit: Ok I resolved it myself. I went to the audio section of the control panel, selected the microphone and changed the quality from cd to dvd quality.

1
Razer.Caziel
4 years ago
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bizBlackCorallab247
posted in Razer Support
Razer Kraken Pro V2

Hello I registered My product, but I did not received the key to use Razer Sourround 7.1, I have already activated 2FA and nothing happen. Help me Pls

1
Razer.Caziel
4 years ago
M
Mamoth112
posted in Razer Support
Razer Synapse 2 Not Loading

Hello other razer users! Im having a very peculiar issue. I have read the logs, re-installed about 20 times and even re-installed windows with no evail! this is the only issue in the logs: DEBUG Razer.Emily.UI.CommonConfigLoader [(null)] - StartConfig::Failed to load the common configurator, path=C:\\ProgramData\\Razer\\Synapse\\Devices\\RazerConfigNative.dll, vers=2.59.130.800 Can you help me?

1
Razer.Caziel
4 years ago

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