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  • 42,722 Threads
  • 61,292 Replies
42722 Threads
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freshCamelammo341Insider Mini
posted in Razer Support
Sorround 7.1

I had my razer krakens for a while now and i just found out they support 7.1 audio. I went thru and registered them on my account but havent receved key for activating 7.1 audio. From what ive seen you will need my Serial number Model number: RZ04-0283 S/N: 861940D09801421 Hope someone can help me with this as im starting to go blind from reading all threads here and on reddit. Greetings from Montenegro :)

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3 years ago
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junmneg
posted in Razer Support
i need some help for the razer Synapse 3

i tried to install the razer synapse 3 n it say the sever access unavailable and i tried to do a lot of metod n see the other post n tried to do it still give the sever access unavailable so how to do i solve this thing

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3 years ago
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BytTTT
posted in Razer Support
Razer Blackwidow 2019 mechanical keyboard.

I recently purchased a Blackwidow 2019 mechanical keyboard in Australia. I stored the quick effects to the 5 available onboard storage. When I move the keyboard to another computer without Synapse installed it won't bring up any of the quick effects profiles when I press the Function key and then the menu key to cycle through the profiles. Did I get a faulty unit? In the Synapse 3 software it says only the quick effects can be stored into the onboard storage. So I only chose the quick effects and not the Advanced Effects. { What Chroma lighting quick effects are available on the Razer BlackWidow 2019? The Razer BlackWidow supports the following Synapse Quick Effects: Breathing Fire Reactive Ripple Spectrum Cycling Starlight Static Wave }

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3 years ago
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charlesdengs
posted in Razer Support
USB HUBS

Do you think a usb hub would mess up my rgb mouse and keyboard?

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3 years ago
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UA_2old4this
posted in Razer Support
Huntsman Mini Slowing down system start after firmware update

I was very happy with my Razer Huntsman mini up untill the moment I noticed that it had sticky keys problem. Tried updating the firmware through Razer's own special tool (they do recommend using the latest firmware)... aaand the whole SYSTEM now starts WAY slower than it should. The problem is a 100% firmware update, as it's never occured before and the system starts perfectly IF I disconnect the KB. It is impossible to go back to the previous firmware (what?...) and the sticky keys issue persists on top of that. The KB was sent to me as a gift from a friend, who lives in a different country. RMA won't work. I'm stuck with a pretty much broken product.

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3 years ago
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MLSpanky
posted in Razer Support
Razer synapse 3 wont auto start with my PC anymore??

I have to manually boot it all the time and yes I already checked task manager to make sure its enabled...and enabled in the program

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3 years ago
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Xigent
posted in Razer Support
Razer synapse 3 will not work

I have done everything I could. I have the razer basilisk V2 razer kraken X headset and razer 2014 ultimate keyboard. Synapse 3 will not open, I have uninstalled all device drivers turned off razer 7.1 surround and uninstalled and reinstalled synapse 3 multiple times. I am at the point of taking all my gear to goodwill and going to get Logitech.

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3 years ago
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samfrancisco
posted in Razer Support
Razer Blade 15 Advanced 2018 Mercury White

Hi, I'm having the same problem as the one posted here: /razer-blade-15-advanced-2018-startup.55465/ It seems that there is no resolution in the said thread. Kindly please help. Thank you.

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3 years ago
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H72F8-D6WC8-DB8B1-G9Y2Q
posted in Razer Support
pls aiuto italiani

sto riscontrando problemi con il sound surroubd 7.1, contattatemi sulla mia email perfavore *Email removed from public view.

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Razer.Caziel
3 years ago
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Tgrifwald
posted in Razer Support
Razer Core Chroma

Hello, I come here today because when I first bought the Razer Core Chroma I was so happy. My Rocket League was running at a solid 250 fps and Warzone was running around 100 fps, but after the first two weeks everything has been down. I have the Razer Blade 13 in late 2019 version running on the Chroma X with the XFX RX 5700 Xt Thicc III Ultra 8Gb. I don't know the issue because it was running perfectly fine at the beginning. I did not do anything to overclock it or anything.

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3 years ago
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Razoron333
posted in Razer Support
Razer Kraken Bluetooth Headset w/ Synapse

So I got this headset not long ago and have finally gotten around to attempting to change its lights. Well downloaded all the stuff I needed, registered them (not sure this step was necessary), and attempted it. I have tried literally everything and have been unable to get it to work. I've uninstalled and reinstalled the drivers for the headset, synapse and cortex several times, and have done everything else google has suggested other than trying in on another pc with synapse as sadly I don't really have access to more. Any other ideas I can try?

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3 years ago
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BartAnus
posted in Razer Support
RGB Issues with Snapyse

Hi everyone I have a weird occurrence, it seems whenever I connect a controller or a USB device to my computer the RGB (that's connected with polychrome) just stops and my other RGB accessories work find. While the work around I have, which is closing and reopening synapse, isn't the worst thing in the world. I am wondering if anyone else has this issue and if they did, find a way to stop it from recurring. Thank you.

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Razer.Caziel
3 years ago
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BluetoothUSB
posted in Razer Support
Kraken USB 7.1 v2 mic suddenly broken

Hi there, I'm using my kraken 7.1 for around two years now and untill now I can't complain. Of course the warrenty has just been expired.. Today suddenly my mic sound dropped and I had to speak very loud to be able to hear. Further I noticed the sound sounds thin. It detecs all surrounding sounds very loud and if I touch the boom or the headset the touch-sounds are very loud. No settings have been changed. I've replugged it a few times, no better results. Another USB-port, no better results Rebooted windows, no better results. Tried another pc without razer Synapse, sounds just the same (thin and contactsounds are loud) What are my options? I'm not able to buy a new one due to covid19 and I really want to keep using it with microphone..

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Razer.Caziel
3 years ago
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soloOldGoldwatch187
posted in Razer Support
Thresher Ultimate no sound

I’m getting no sound from my Thresher ultimate when using them on Xbox series x. They are connecting as the Xbox recognises it but no sound at all. The headset still works fine on pc though

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3 years ago
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AzureishWhitecafepoly002
posted in Razer Support
Razer Naga 2020 scroll wheel wont act as it should

Razer Naga's new 2020 model scroll wheel wont act as it should, when I bind space -key in scroll up it should jump inside game but it wont do nothing. Or if I bind any key in razer naga's scroll wheel it just wont do as it should. Earlyer model 2014 worked like as it should. Does anyone else have same issue?

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Razer.Caziel
3 years ago
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Fcrazy
posted in Razer Support
Hello, I would like to know if there is a possibility to redeem the activation code of my Razer Krak

I have this product for about 4 years or more, I bought a phone, mouse and keyboard, but I never used the phone activation code, I would like to know if you can redeem the code, because I no longer have the box and nothing that came with it in addition to the phone, is it possible to redeem using the product serial number and product number?

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3 years ago
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usecodeace123
posted in Razer Support
MY miC dont work

when i test my voice on my settings it doesn't show that am talking

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3 years ago
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dOp3RInsider
posted in Razer Support
unknown error plz help

i tried to update razer cortex today and i get this error: https://lookimg.com/images/2020/12/19/PVniwA.png

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3 years ago
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AMBERAvocadohit469
posted in Razer Support
The buzzing sound when i use Razer Surround Pro Enhancements

i don't know what happen here. Whenever i use Razer Surround Pro i got buzz sound along with the audio. I tried to fix it by using different set up audio and speaker, but the problem still remain. I need some tech support about this problem please.

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3 years ago
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Floppy_Avacado
posted in Razer Support
THX Spatial Audio

I bought the Nari Essentail head set and i am super confused about the THX Spatial audio. do I have to buy the app for it to enable the THX spatial audio or is the app only there to customize it and I already have thx spatial audio?. also does the THX audio work on consoles? i have a ps4 pro and i am not sure as the features seems to be more pc focused. i want to know if its worth the purchase or i should just stick to the surround sound feature on these.

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3 years ago
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Diamondhacker
posted in Razer Support
KRAKEN 7.1 V2 PRODUCT NUMBER

I tried to register my product after getting a new computer but am unable to find the product ID. I found the serial number on the left cup but no ID anywhere. I'm unable to use this as I don't have a driver for it. Any suggestions? Al.

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3 years ago
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SwedeTrap
posted in Razer Support
Nari Wireless Ultimate not working on PS4?

Having an issue with my Nari Wireless Ultimate where it works just fine on my PC but when I try to use it on my PS4 it's as though the PS4 doesn't acknowledge the USB dongle. I've gone into settings, looked for it, etc. and the dongle never shows up. Mine is a PS4 Pro so I've tried all 3 USB ports to no avail. Any help would be appreciated. I love this thing and would like to be using it with my PS4 Pro (and PS5 when it finally shows up) Thanks

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3 years ago
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AetherValor
posted in Razer Support
Razer blackwidow elite media keys not working.

Not sure how to fix them.

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3 years ago
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Conner1248
posted in Razer Support
Invalid serial number .

Hello, i buyed a DA essential mouse on 16 december but when i tried to registe it its saying its serial number is wrong i'm trying from few days but i'm unable to get any help, if someone can help me it will be great. best regards.

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3 years ago
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bestGainsboroQUARTZ942
posted in Razer Support
Razer DeathAdder Elite Double-click

Hello, im having problem with DA double-click, tried on another pc with same mouse, seems like working ok, on main pc it double clicks. Tried to contact support, but it says 403 Forbidden. HELP

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3 years ago

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