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Razer Support

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  • 38,951 Threads
  • 56,501 Replies

38951 Threads

A
ArtalisInsider Mini
asked in Razer Support

Tartaus Pro

I have been using the Tartarus Pro for a couple of months and it was working just fine, suddenly 2 days ago is stopped working, now every time I plug it in it’s either black and non-responsive or it lights up and works as if it has no profile for 5-30 seconds before dieing or just the scroll wheel lights up but it still doesn’t work. I can’t find the Tartarus on the Devices list but every day when I boot up the PC it still lights up and starts up as if it had no profile for the first 10 seconds… it does this to all of my 3 PCs. I have no clue what the problem is but I doubt it’s hardware since it works just fine for 5-30 seconds then completely stops working. Uninstalling and redownloading synapses/ drivers with the troubleshooting tool did nothing, and I even uninstalled all Riot games and rebooted everything still nothing.

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A
1 month ago
D
dwh00Insider Mini
asked in Razer Support

An option to immediately stop Smart Reel's free mode after scroll

Sup Razer developers! Could you implement in Synapse an option to immediately stop free-mode scrolling after I scrolled using Smart Reel? When I used my old Logitech MX Master before, it immediately switched in normal scroll mode after quick scrolling (and it was so cool), but Basilisk V3 Pro does not. It continues to use free mode even I scroll in the opposite side! And turns into a standard mode only after I stop using scroll + 0.5 sec (too long!). I wish to have an automatic brake (i. e. going into the standard non-free mode) when Smart Reel scrolling speed goes lower than some threshhold. Could you implement a checkbox in Synapse for that? Configurable threshold could be a bonus, but at least a checkbox right under “Smart Reel” one.

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D
1 month ago
connectbitFaluRed666
connectbitFaluRed666Insider Mini
asked in Razer Support

Razer huntsman mini "Tilde" (|)-button has been swapped with it's fn-button, "ESC". *help*

The last synapse download swapped the default mapping from tilde to escape. I depend on that button working as it used to, and there seems to be no way to switch it back on the synapse-app that I can find. This is the only button that has been swapped with its FN-counterpart. I can’t just re-map it back (I think?), as I can’t find a way to remap both the button, and a fn-modified version of the button. Any ideas? Have I pressed a shortcut and changed a setting? And is it theoretically possible with a work-around?

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connectbitFaluRed666
1 month ago
skooouuuuuuuuuup
skooouuuuuuuuuupInsider Mini
asked in Razer Support

Ornata v3 X being one LED

Hello, I am trying to customize my Ornata v3 X keybaord in the chroma studio and I cannot select individual keys. Is this due to the model of the keybaord, or is it a setting that I need to turn off in order to ungroup the keys? Any information (or solutions if it is a bug) is appreciated

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skooouuuuuuuuuup
1 month ago
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networkArmyGreenradio624Insider Mini
asked in Razer Support

Nabu App not on google play?

I just got my band but the app is not on google play. where can I get this from? 

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N
1 month ago
A
aidanosunaInsider Mini
asked in Razer Support

my razpr huntsman mini keys r e d x s stopped working after 1 week and i dont know what to do i cant return it because i lost the receipt

I just bought a razor huntsman mini and the r e d x s keys just stopped working I've try to reset it and delete synapse 

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A
1 month ago
buzzUltraRedpoly716
buzzUltraRedpoly716Insider Mini
asked in Razer Support

Barracuda X turns off randomly!

 It’s randomly turned off, and I'm just two weeks from MediaMarket.

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buzzUltraRedpoly716
1 month ago
vineMagentaHazebiz952
vineMagentaHazebiz952Insider Mini
asked in Razer Support

The keyboard stopped working. Tell me please

Hi all(I apologize in advance for my English)Product: Razer™ BlackWidow V3 Mini HyperSpeed - 65% Wireless Mechanical Gaming Keyboard (Yellow Switch)Video: https://youtu.be/cJxg4664ciYI was playing for myself, everything was great, and then after a break the keyboard simply stopped typing.At the same time: She connects, the PC sees her.But you can't print anything.I have completely updated the keyboard drivers and firmware, but nothing helps.Maybe someone has encountered this.Thanks in advance everyone!   

0
vineMagentaHazebiz952
1 month ago
L
liubeibei0302Insider Mini
asked in Razer Support

check my card used time

How can I check my card used time   

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L
1 month ago
IMPxEZUNG
IMPxEZUNGInsider Mini
posted in Razer Support

we all are unique

Believe in Jesus Christ 

0
IMPxEZUNG
1 month ago
SAPPHIREpulsePlumWeb796
SAPPHIREpulsePlumWeb796Insider Mini
asked in Razer Support

Blackshark V2 pro 2023

Does this headset save eq settings to the headset or do I have to be running synapse?

0
SAPPHIREpulsePlumWeb796
1 month ago
smartcampSmokeyTopaz182
smartcampSmokeyTopaz182Insider Mini
asked in Razer Support

broken kraken v3 pro

So I got my razer kraken v3 pros off amazon renewed excellent in January and I just found out the bit  the top of the left ear piece is cracked and was wondering if you could help

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smartcampSmokeyTopaz182
1 month ago
Sunnyhomeradio925
Sunnyhomeradio925Insider Mini
posted in Razer Support

إيقاف المصادقة الثنائية

اريد ايقاف المصادقة الثنائية بالسرعة القصوى 

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Sunnyhomeradio925
1 month ago
IIBandit78II
IIBandit78IIInsider Mini
asked in Razer Support

Hammerhead true wireless cant pair with any device

hi,i just bought new Hammerhead true wireless RZ12-02970100-R3U1 and i cant pair it with any device. I try all methods but doesnt work. Please help!

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IIBandit78II
1 month ago
O
OldmothermInsider Mini
asked in Razer Support

is it possible to connect Razer Ripsaw HD to pc & TV

My son bought the acclaimed Razer Ripsaw HD from Amazon and followed the easy to use instructions but it appears to be anything but straightforward.  He can get it to work on his computer but as soon as he connects to the TV it freezes on the computer and the TV says weak signal. I’m disappointed by the lack of support, the serial number has apparently expired and therefore support is unavailable.  We have reached out to Amazon and they say it’s faulty.  is there anything we are missing that we should be doing?  Sorry for the basic description, but we are clueless….

0
O
1 month ago
Mustardgreathome272
Mustardgreathome272Insider Mini
asked in Razer Support

PENDING transaction after payment

I have contacted the Razer gold  support I pay through qris and it's already deducted from my account since 3 days ago , I never received any response , please help .

0
Mustardgreathome272
1 month ago
alexc291
alexc291Insider Mini
asked in Razer Support

Huntsman v2 analog showing as a controller and joystick

Hi im have a problem where the huntsman v2 analog is showing as a controller and joystick on my pc. i was able to turn of the controller in the device manager call (xbox 360 peripherals) but now i want to turn off the joystick. when i play games that use joysticks it show the keyboard as one and my actual joystick is counted as a secondary input joystick. Is there away to disable this or am i stuck with this. 

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alexc291
1 month ago
fronttalkLavenderRose832
fronttalkLavenderRose832Insider Mini
asked in Razer Support

Problem with razer deathadder v2 X hyperspeed

I'm currently have some problem with my razer deathadder V2 x hyperspeed now. I can scroll and move my cursor normally but cannot click anything. I cannot left and right click and can just move around my screen. Anyone having same issue right now? This suddenly happen yesterday and I tried every way mentioned but it still not working.

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fronttalkLavenderRose832
1 month ago
C
CristinnaInsider Mini
posted in Razer Support

atualizar numero

Bom dia!! Gostaria de esta atualizando meu número de celular 

0
C
1 month ago
BlackOlivefreshnexus891
BlackOlivefreshnexus891Insider Mini
posted in Razer Support

Mouse

I have a razer deathadder v3 mouse and when I constantly move the mouse the scroll wheel does not work, it only works when I hold the mouse still

0
BlackOlivefreshnexus891
1 month ago
M
monkeyhat4Insider Mini
asked in Razer Support

Shipping Address was correct but is in a different country

I ordered two custom mouse mats and only one arrived. The second one has shipped to a different country. After waiting and thinking that the shipping company would solve the issue, it is clear they won't be doing that any time soon. I've tried to reach razer customer support with all of their contact us links but ultimately it's just a loop that doesn't let you talk to anyone. Without even reaching out to a single person I already feel neglected by razer. If anyone can offer some advice or even a contact at razer that would be greatly appreciated.

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M
1 month ago
k0e11
k0e11Insider Mini
asked in Razer Support

Promo Code Disappeared

I was trying to buy the THX Spatial Audio - Surround Sound Application, but my payment was cancelled. I used a promo-code for this purchase but in the end when the order was cancelled, the promo code stopped working too. How do i get the code back because i never acually used it? Thanks. 

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k0e11
1 month ago
J
JendaFearInsider Mini
asked in Razer Support

Orochi V2 keeps disconnecting

Ive had my Orochi V2 Razor mouse for almost a year now. I use this mouse only with my Mac lap top and no other computer. It’s been fine until a couple of days ago when it would just keep on disconnecting every few minutes even when I am using it. I’ve already tried changing the batteries, so I know its not that.* I connected it using bluetoothpls help

0
J
1 month ago
Z
ZaTobyDaSmolInsider Mini
asked in Razer Support

Blackshark V2 Pro Washing Ear Cups?

I am planning on washing my ear cups regularly. I took them off and noticed the foam pad that sits on top of the speakers are held to the frame using an adhesive ring. I was wondering if washing will damage the adhesive that is used to hold the foam pad to the frame. I am using a Blackshark V2 Pro 2023 model.  

0
Z
1 month ago
APATITEretroVistaBlue401
APATITEretroVistaBlue401Insider Mini
asked in Razer Support

Help me please kraken x

Help please. I pressed a little hard and now I can't see the activation code and now I can't activate the Kraken x lite headphones 

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APATITEretroVistaBlue401
1 month ago

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