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Razer Support

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  • 38,922 Threads
  • 56,466 Replies

38922 Threads

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savyper078Insider Mini
posted in Razer Support

the rma service is the worst in india

i have couried the cobra mouse to the rma center but when i call they told that we have received but when i goa nd check the acro rma website  it says the product isnt shipped they wont even update   and  also they arent reciveing any calls the coustomer care is bad  ticket no.   acrorma0086342pls do the needy i want my mouse replaced as fast i can i bought it on october last year and it already has disconnecting issue hopefully i get my mouse replaced 

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S
1 month ago
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ziyadnabilInsider Mini
asked in Razer Support

Razer Mixer

Hello, I have two questions that I would like to ask. Firstly, I would like to know the output impedance of the mixer. I own a DT 990 Pro headphones with an impedance of 250 ohms, and I would like to know if the mixer is capable of driving them adequately. Secondly, I am interested in knowing if there is a way to control audio routing using the Elgato Stream Deck. If this is not possible, I would like to know if there are any keyboard shortcuts that can be used to manage audio routing, as I would like to map these shortcuts to the Stream Deck.

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Z
1 month ago
Alpha7661
Alpha7661Insider Mini
asked in Razer Support

one key not working

Hello, I am having issues with one of my letters on my keyboard which is letter K ive removed everything and cleaned it and it’s still not working

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Alpha7661
1 month ago
Hyruledude
HyruledudeInsider Mini
asked in Razer Support

Razer devices reconnecting when switching between application and game

Hello, my razer devices just reconnect when I switch between any application and a game, like roblox. How do I fix it? The sound also switches every time which is extremely annoying.

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Hyruledude
1 month ago
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kita2kInsider Mini
asked in Razer Support

I have just lost the blade.icm file from my Razer Blade 15 2020 Advanced

I have just lost the blade.icm file from my Razer Blade 15 2020 Advanced after I format & re-install the windows. Could anyone help to provide the original color profile (icc) to me? Thanks very much in advance!

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K
1 month ago
truckCedarChestcool779
truckCedarChestcool779Insider Mini
posted in Razer Support

i mistake my order contact number

Plz fixed my order contact number.... I am accidentally mis typing my order contact number 

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truckCedarChestcool779
1 month ago
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bitBeigelife578Insider Mini
posted in Razer Support

why i dont have my Razer id and headphones registered

 Today when I saw my account I noticed that they changed my Razer ID, I tried to change my nickname but it tells me that it already exists and that my 7.1 surround application no longer has my headphones registered, and i dont have my silver points, could you help me with this issue?ittached images whit my old nick and the inforrmation that I view in view profile  

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B
1 month ago
polySandyTanhome929
polySandyTanhome929Insider Mini
asked in Razer Support

Synapse will not load

ver 3.8.0731.072514this application will not load, it will not open, it will not remove or uninstall.It was working about 2 weeks ago, something happened and the app just stopped loading.I’ve tried uninstall, the elevation of permissions window pops open, i select agree.  Wheel of waiting pops up a few times then vanishes.  Nothing happens.downloading and installing latest version does the same thing as uninstall. Event Viewer shows the following:Application: RazerInstaller.exeFramework Version: v4.0.30319Description: The process was terminated due to an unhandled exception.Exception Info: System.BadImageFormatException   at Razer.RazerInstallerCommon.KinesisBigDataClient..ctor(System.String, Razer.RazerInstallerCommon.IRazerBigDataCredentialProvider)   at Razer.RazerInstallerApp.MainModuleUninstall.SetupContainerForInstall()   at Razer.RazerInstallerApp.MainModuleUninstall.Initialize()   at Razer.RazerInstallerApp.BootStrapper.InitializeModules()   at Microsoft.Practices.Prism.UnityEx

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polySandyTanhome929
1 month ago
Roy.Thomas.Manor
Roy.Thomas.ManorInsider Mini
asked in Razer Support

My BLACK WIDOW #4 lighting issue

I followed the instructions on the website, but the problem has not changed. The key "4" remains red and does not change to the selected color like the rest of the keyboard. What should I do? 

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Roy.Thomas.Manor
1 month ago
YankeesBluequickammo448
YankeesBluequickammo448Insider Mini
asked in Razer Support

How can I buy a laptop in Colombia?

Hello. How can I buy a laptop in Colombia? The authorized stores only sell accessories.

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YankeesBluequickammo448
1 month ago
todayBluebyte960
todayBluebyte960Insider Mini
asked in Razer Support

help

Hi I wonder if anyone can help me contact support I won a headset Barricuda pro It says item recieved , but I have never recieved it, I used a promoncode from Google plus An when I used the code it automatically after signing up , said recieved I dont know how to contact support An when I go in site it says no orders this year then I go to UK site and order is there Can I track it or when it says recieved ( which was when I used the code ) An I can't find any way to contact support to see if I will recieve them or not 😏 Can anyone advise please, thanks in advance 

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todayBluebyte960
1 month ago
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Once.NateInsider Mini
posted in Razer Support

minor solution to Tartarus diagonal movement problem

If you are running into issues where you are unable to move diagonally with the Tartarus d-pad-stick thing, the problem happens when you change the usage from the 4-way to 8 in Synapse. Not sure why it does this, and maybe Razer can get it figured out, but if your diagonal option doesn’t work, like trying to press W and A, or S and D, save your settings in the 4-way option and restart your computer. When your computer comes back on, it should be working normally. You can still change the buttons, like from WASD to the arrows, or whatever you want, but AS SOON AS YOU CHANGE IT FROM 4 TO 8 DIRECTION, even if you change it back, it will cease to work and you have to restart your computer.Hope this helps!

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O
1 month ago
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Rhinooo08Insider Mini
asked in Razer Support

Hammerhead left earbud doesn’t work

Bought a pair of brand new hammerhead true wireless earbuds this past Sunday and the left earbud doesn’t work.

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R
1 month ago
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directVioletBlue336Insider Mini
posted in Razer Support

Razer Blackshark V2 will not connect or work after installing nommo v2 pro speakers

I connected my new nommo speakers today.   after doing so the razor blackshark v2 headset connects sparadically to the pc.  I tried the headset on a different pc and the problem goes away.  I beleive that there is a conflict between the razer NOMMO and the blackshark Pro V2.   can you help 

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D
1 month ago
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UhBryantInsider Mini
posted in Razer Support

Razer V2 Ultimate connection issues

My Razer V2 Ultimate works well when it does but when I have to charge it and go wired whenever I wanna switch back it won’t connect or detect that it’s connected wirelessly until I turn off my pc switch it to wireless then. and then turn on the computer.

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U
1 month ago
wireRhythmrush184
wireRhythmrush184Insider Mini
asked in Razer Support

Razer Nari Ultimate Issue with Game-Chat modes

I recently bought some Razer Nari Ultimate to connect to my phone and play Pubg, the Razer are not Bluetooth so I have to connect them through an OTG cable with their USB WIRELESS to be able to listen to the game, but nothing happens in mode game but in Chat, and that doesn't work for me because everything is heard through both speakers at the same time, what can I do to make it heard in game mode. I explain myself, when the Razer Nari Ultimate are connected to my phone through the OTG cable, I cant hear nothing when its on game mode, but when I change it to chat mode I can hear, not I hear on mono mode, not on stereo mode, and thats not good

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wireRhythmrush184
1 month ago
funTumbleweedradio470
funTumbleweedradio470Insider Mini
asked in Razer Support

gift card redeemed by someone else

Dear all please how do I get the exact time that my gift card code was redeemed. Someone used my card and to narrow down the search need to know when that was done. Please help 

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funTumbleweedradio470
1 month ago
slainedwarrior
slainedwarriorInsider Mini
asked in Razer Support

Purchase Failed

Did anyone encountered this before? 

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slainedwarrior
1 month ago
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memeiyaeInsider Mini
asked in Razer Support

buy valorant Riot Cash A$100 not use in my AU VALORANT ACCOUNT

buy valorant Riot Cash A$100 not use in my AU VALORANT ACCOUNT ,but A$50 is ok ，what‘s the reason for this？

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M
1 month ago
znaipar
znaiparInsider Mini
posted in Razer Support

[Razor Blade 16 RTX 4090 i9-13950HX] Windows 11 Black Screen Errors dwm.exe & IntelMEProv & msedgewebview2.exe

Hi!I keep seeing this error in my event viewer after having or sudden black screens for a couple of seconds, or programs like photoshop windows going messy also for a couple of seconds..I am on 2 external monitors via usb-c.Note that i am on all drivers updated, bios 2.02, Overlock Mode OFF, Intel Extreme Tuning Utility all tweaks OFF, Intel Processor Diagnostic Tool tests comes as no error, WIndows 11 Last Updates - 23H2 Build 226311st Error type:Faulting application name: dwm.exe, version: 10.0.22621.2506, time stamp: 0xdef1fe51Faulting module name: dwmcore.dll, version: 10.0.22621.3447, time stamp: 0x1501f850Exception code: 0xc00001adFault offset: 0x00000000002730b8Faulting process id: 0x0x13B4Faulting application start time: 0x0x1DA8F4AD54A0E35Faulting application path: C:\Windows\System32\dwm.exeFaulting module path: C:\Windows\System32\dwmcore.dllReport Id: d8d7221b-7c3b-4429-9659-1453d31356b3Faulting package full name: Faulting package-relative application ID: 2nd Error type:A p

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znaipar
1 month ago
Darkronus
DarkronusInsider Mini
asked in Razer Support

how to find the redemption code? in mobile legend i already buy the dias just wanna know about this thing

 

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Darkronus
1 month ago
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dave2318Insider Mini
asked in Razer Support

Synapse 20240415 breaks mouse

Hi, As of today I can’t use my Razer Naga Left handed mouse when Synapse is installed, it simply breaks the buttons! I’ve checked and the buttons are assigned correctly to left and right click, but left click simply doesn’t work, or takes around 30 seconds to click. If I uninstall Synapse it works fine, another mouse also works fine.Looks like Synapse has just updated as the version is 20240415.Is this a known issue with this version and any known fixes? Thanks Dave

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D
1 month ago
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Platy07Insider Mini
asked in Razer Support

Razer Blackshark v2 Pro doesn't work wireless

Whatever I do my headset doesn’t work wireless, first it was just the mic not working, now I don’t have sound either. I tried everything in the manual for this problem and on other threads, but nothing works

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P
1 month ago
bookhitAndroidGreen538
bookhitAndroidGreen538Insider Mini
asked in Razer Support

won a razer phone controller but no information

I won a razer v2 controller from Google play . Redeemed the voucher put in all information for delivery etc. I have no pending orders on the site or any information on the status of my order . It's been over a week 

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bookhitAndroidGreen538
1 month ago
boxHonoluluBlueever837
boxHonoluluBlueever837Insider Mini
asked in Razer Support

bad cards

I bought a razer gold worth $100 upon scratching it I mistakenly scratched off some numbers I need help asap please 

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boxHonoluluBlueever837
1 month ago

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