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  • 42,245 Threads
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42245 Threads
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DragonofTrangbomInsider Mini
asked in Razer Support
Are the headphones registered by someone else before being sold?

I just bought a blackshark v2x headset and downloaded synapse to register the product and got a message that the serial number was already registered, and cannot active surround sound 7.1 what should I do ?

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10 months ago
coveCoconutrush980
coveCoconutrush980Insider Mini
asked in Razer Support
Razer Blacksahrk v2 pro wireless sound issue

I have sum problems with my headset, (blackshark v2 pro wireless 2020) its a light blue light on the headset while its a bass sound that comes from the headset even when i disconnect it from the pc it doesnt stop, i have tried many diferent things but i cant solve it. Help me! 

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coveCoconutrush980
10 months ago
NastyNastyFrog
NastyNastyFrogInsider Mini
asked in Razer Support
Razer Nari Ultimate Firmware Updater Failing

My headphones work for starters. All I am trying to do is update its firmware today.  well the problem is as simple as this.It is NOT seeing the wired connection on step 2 no matter how much I tried.  6 different cables and one being new recently also. All of them see the device on PC side plugged by USB. The Nari Firmware updater will not and does not show that I have it wired in.MY system is a brand spanking NEW Omen 40L  its not the brand new rig I assure you because everything else runs great.  So I can’t  even update it.   Out of ALL of my Razer collection (mind you im one of your oldest customers to when you first started making products.This Headset is by far nowhere near the quality you pushed upon us the consumers at all.I expected quality but I was so very wrong about your headset line. Unfortunately I am never going to drop that much money on your Headsets anymore.  My other one I had (already forgot its name) befor that Ultimate …..Dongle coudn’t be found and you couldnt re

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NastyNastyFrog
10 months ago
Myozyilmaz01251014741
Myozyilmaz01251014741Insider Mini
posted in Razer Support
YOUR ORDER WAS UNSUCCESSFUL

Order Number: RZUSWP1000001448126 Order Date: Nov 12 2023                   i need help i want thx but i cant get it why? and my %50 prome code gone :(

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Myozyilmaz01251014741
10 months ago
rkrashik
rkrashik
asked in Razer Support
Trun off when start a game.

I am using a Razer Blade 15 base 2019 laptop. I removed the laptop battery because my battery was swollen and ran with a direct connection. When I play the game in default settings, it runs but sometimes lags. When I change Nvidea 3d settings to best performance, choose Nvidea rtx2060 in settings, and then when I start a game, my laptop turns off. Why is this happening? I have reset my laptop, but I still have the same issue. Also, change the thermal paste, but the issue remains. But it runs fine with the battery. What is the problem? 

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rkrashik
10 months ago
Plutonsmood
PlutonsmoodInsider Mini
asked in Razer Support
Surround 7.1 app can't run

I download and install the setup file, it installs 93 MB and the start button appears. So far everything is normal, but when I press the button there is no interaction. When I press the shortcut to the application, I see the error rzappengine not found.I go to the application files and press all the setup files to open any of them, but none of them open. I press the file, but there is no interaction. I bought the headset, but I cannot install 7.1. Need help urgently :(

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Plutonsmood
10 months ago
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Ddrako1Insider Mini
asked in Razer Support
Razer Nari ultimate USB Dongle detecting issues

Hello i own a headset of Nari ultimate that should be still in waranty from 18.03.2022The problem i have is that no matter at what PC/Laptop i try neither of then can detect the USB dongle from the headset and this is what i try until now if sombady can give me a idee of what should i do please let me a messege:try different usb port (i was thinking that the usb port got broken) use both razer pairing app and dongle recovery app ( but becouse the Pc dosen’t detect the dongle it din’t  work) reinstall the windows whith doing a full formatation on my M.2 hard and try using on a different system.The store from where did i buy the headset is Argos.uk and they told me if i want to sent the headset in waranty i need to contact razer.Sorry if i posted in the wrong section a thank you for your time.

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10 months ago
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BinSodilInsider Mini
asked in Razer Support
Turning off PC overnight breaks Synapse 3

So every time i turn off my PC to sleep, the next morning Synapse is not working. I can kill the process and try to open it manually but it doesn’t work either, the only solution is to reinstall and it is REALLY annoying.Has anyone experienced something like this before? Is there a fix?

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10 months ago
Angelb622
Angelb622Insider Mini
asked in Razer Support
Mic on razer kraken ultimate muting on its own

For some reason my razer kraken ultimate mic recently has started muting/unmuting on its own and sometimes the mic button is not 100% responsive. I have tried turning off razer synapse, unistalling both the drivers and razer synapse and using the headset on another computer,however the problem keeps persist. This problem started happening after using the razer cleanup driver tool and it might have to do with the fact that the driver is faulty. The driver date is the exact same date as the day I used the driver cleanup tool and the driver is not from razer but from microsoft(Im not sure if thats a problem or not)

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Angelb622
10 months ago
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AshuraPrideInsider Mini
asked in Razer Support
Compatibility between ripsaw HD and galaxy s23 ultra

Just want to make sure that the Samsung mobile device mentioned in subject works with ripsaw HD with a HDMI to Type C cable before buying it.Thanks in advance 

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10 months ago
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kam727Insider Mini
posted in Razer Support
chorma windows basic vide adapter

Dear all, i just installed the amd rx 7600 to my Razer core x chroma, but in device manager it shows “windows basic video adapter” with yellow exclamation, and I’m not able to install the driver from AMD further, plz let me know what I can do for now? I’m using imac 2015 with bootcamp for windows 11. thx a lot! 

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K
10 months ago
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NohatCoderInsider Mini
asked in Razer Support
What switches are on secondary mouse buttons?

I have been burned before. Your products list microswitches that are good for several million clicks. Does this apply to all mouse buttons, or just the main ones?I realise that the answer may be different for different models, so please specify what models fall in what category.

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10 months ago
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compenginInsider Mini
asked in Razer Support
Razer diidnt sent activation code for Blackshark V2 Pro

Hi,Last week i bought v2 pro but now ı use thx trial license , last 10 days. Razer support didint assist me . Im thinking of returning it.They said : If you read the manual, you’ll know that it’s THX Spatial compatible, and doesn’t require any activation 🙂Its not make sense, when my trial finish, ı cat use this feature. I post here screenshot.Plase guide me Thank you for your time Best Regards       

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10 months ago
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ItzRiskYInsider Mini
asked in Razer Support
Razer Nari Ultimate issues

Hello, I have had my Razer Nari Ultimate for a couple years now, and it has been great so far, until a year ago. I own two Naris, for two different set-ups. Both of them had a ton of connectivity issues, but they were mostly solved with the ultimate pairing utility and the dongle recovery tool. About a year ago, one of my Razer Nari Ultimates just stopped connecting to the dongle. Completely stopped, No matter how many times I’ve used the pairing utility, dongle recovery or firmware updater sometimes it would connect but not show any audio, and once I reset my computer, I was back to square one. For now, I’ve resorted to using the wired audio cable, but it really sucks that I don't have any way to use wireless. I have done countless Google searches, formatted my computer, reinstalled Synapse and a ton of other stuff to no avail.For now, the situation is like this: whenever I open the ultimate pairing utility, it shows me an update is required. Whenever I press to update, it either gets

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10 months ago
MorningBluereviewcool245
MorningBluereviewcool245Insider Mini
asked in Razer Support
Wolverine v2

I just bought wolverine v2 from Amazon, obviously a new one, all is good except LB and RB, both sound like a loose spring, is too annoying and i dont wanna play this way, just moving the finger on this buttoms makes them sound even without clicking them, i dont think its normal, i recorded a video just in case, should i order another one? 

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MorningBluereviewcool245
10 months ago
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DragkirisInsider Mini
asked in Razer Support
Razer Blackshark stopped working after update

Updated Synapse to the 20231110 version. Now my Razer blackshark doesnt work at all. No sound on any output setting (thx, 7.1, etc). Also mic does not work.ideas?

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D
10 months ago
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AkumaruDesuInsider Mini
asked in Razer Support
Need help with my razer thx headphone's warranty

I have a Razer BlackShark V2, been using it for 2 years. I’ve been taking good care of it, I don’t throw my headphone or nothing rough, but the pad just detaches itself from the circular plastic piece, and the piece itself broke. I wanted to claim my warranty, but I had just gone back from a trip only to realize I am exactly a day late. Is there anyway that I can speak to someone, to say that my headphone was delivered a few days after the invoice, so that I can at least try and ask if there’s any possible replacement pads?

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10 months ago
technoDarkRedinfo817
technoDarkRedinfo817Insider Mini
asked in Razer Support
KRAKENV3

Someone from support contacted me and told me what the problem was, and I presented the problem to him two days ago and until now he has not responded to me, what is this bad treatment?

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technoDarkRedinfo817
10 months ago
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RazeeR35Insider Mini
posted in Razer Support
güncelleme sorunu ve 7.1 aktivasyon kodu

güncelleme ve 7.1 aktivasyon kodu sorunu yasıyorum yardım edermısınız

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R
10 months ago
diminishedfifth
diminishedfifthInsider Mini
asked in Razer Support
still missing THX after Synapse update

So I checked the release notes of the latest Synapse update and it says THX spatial should be working but I'm still missing it from my audio selections. I'm using a Blackshark v2 Pro

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diminishedfifth
10 months ago
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LukeNL23Insider Mini
posted in Razer Support
Blackshark v2 sudddenly worse after update

Since the new update for my blackshark v2 everything is bad. Sound quality is bad, my microphone quality + volume also went down, my friends cant hear me good after they put me on 200% on discord. Why isn't there a possibility in the razer software to use revert back to older drivers so if this happens that you can revert back to the previous one, more people got this problem and its really outragous that there is no new update.

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10 months ago
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rosario01Insider Mini
asked in Razer Support
Clearence Delay

I need help. I ordered a razor laptop not long ago its was expected to arrive on the 9th but It has now been stuck in a “Clearence Delay”, I can see that this is a common problem and its truly embarssing for a such a big, “Reputable” company to have this happen often and have zero customer support to contact about this. No live chat, no email, no nothing. I spent 3 thousand dollars on a laptop for this to happen and its truly painful. Please tell me how I can contact them or if someone has had a similar problem and if it was resolved. Please. 

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10 months ago
Draculesti
DraculestiInsider Mini
posted in Razer Support
Can't find my Kraken and Basilisk in Synapse 3 after Update?

Hello support team, please check the New synapse 3 update its not working properly and im stuck at login screen forever? Idid all the troubleshoting you can imagin removed the app more than once from the core and the issue still persists, before I take the action the update somehow missed with THX sound and no longer working with my Razer kraken ultimate and also I have no access to my Basilisk i’ve been stuck all day with this issue, and now my mouse and headset are not connected to synapse after removing all HID in device manger and re-installing the app, please help!!

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Draculesti
10 months ago
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Jckim98Insider Mini
posted in Razer Support
Hi i Wallet have been lock

I wan to top up my Credit but show ny Wallet Have been lock

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J
10 months ago
MAFIA01G
MAFIA01GInsider Mini
asked in Razer Support
razer gold id

If I delete my razer gold acc and can I get my Money back ?

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MAFIA01G
10 months ago

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