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Razer Support

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  • 38,920 Threads
  • 56,461 Replies

38920 Threads

talkLavainteractive806
talkLavainteractive806Insider Mini
asked in Razer Support

Does basilisk v3 work in ps5

Does basilisk v3 work in ps5

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talkLavainteractive806
1 month ago
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blucanuInsider Mini
asked in Razer Support

Where is broadcast for my Kiyo pro

Where is broadcast in synapse 3 for Kiyo pro. I have updated software per instructions I am unable to get a full screen image.

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B
1 month ago
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1nn0centInsider Mini
asked in Razer Support

Razer Iskur X - Serial Number Missing

I bought this chair on Amazon in November 2022 and I need the serial number to validate the warranty. And on the day the chair was delivered I remember tearing off the serial number label. I need to know if there is another way to get the serial number. I'm sorry for my bad English.   

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1
1 month ago
greatBlacksigns442
greatBlacksigns442Insider Mini
asked in Razer Support

i need a replacement dongle for my blacksharkv2 pro

I lost it and need a replacement 

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greatBlacksigns442
1 month ago
TheSebking
TheSebkingInsider Mini
posted in Razer Support

I have an issue with Razer Synapse service.

When I first got my PC, Razer Synapse launched fine, but later on, it stopped launching. I've tried uninstalling it, but it won't remove from my PC. So, I started looking for the problem, and the Razer Synapse service isn't launching, meaning I can't make any modifications to my mouse and keyboard. If anyone can provide a solution to this problem, I'd greatly appreciate it 

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TheSebking
1 month ago
Faqih21
Faqih21Insider Mini
asked in Razer Support

pergantian nomer handphone

Tolong bantu admin nomer Saya hilang bersama handphone nya saya tidak bisa menerima kode otp tersebut min saya ingin mengganti nomer lama saya dengan nomer handphone baru

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Faqih21
1 month ago
dexteriverson123
dexteriverson123Insider Mini
asked in Razer Support

Reset My Mobile Number

Please help me to reset my mobile number I can't recharge because I don't have the number that I put in my razer account and that's why I can't recharge right now please help me

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dexteriverson123
1 month ago
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huzzukInsider Mini
asked in Razer Support

No settings in Razer Synapse App work or applied? Blackshark V2

After the last 2 updates to the synapse app & the change to a combined THX/Sound Driver, nothing in the Razer Synapse app applies to the headset or audio. No equaliser & none of the customisation settings.

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H
1 month ago
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lildiomiInsider Mini
asked in Razer Support

My mouse razer v2 pro stop work

im just go to sleep and the next morning the mouse doesn’t works, i try charge it but is useless.

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L
1 month ago
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Razorback91Insider Mini
asked in Razer Support

Razer Basilisk Ultimate Battery Replacement

The battery on my basilisk ultimate is dead to the point it wont charge and even if connected by wire, constantly disconnects from PC. The mice is out of warranty.

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R
1 month ago
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lMacklInsider Mini
asked in Razer Support

BlackShark V2 X USB soundproblems

If i connect my new BlackShark to my Pc i don´t have any problems. But if i connect it to my ps5 i permanently hear myself as an echo in the headset.Have anyone an idea what the problem is?

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L
1 month ago
polycoveDaffodil434
polycoveDaffodil434Insider Mini
asked in Razer Support

Razer Barracuda X stopped working

I had Razer Barracuda X (not the Bluetooth version) for almost 1,5 years. Recently I left them on charge for a few hours, looked at them and saw that the indicator doesn't work. I tried turning them on, they didn't, tried using 3.5mm jack and they don't work. I'm wondering what may be the reason for that. Is battery dead or what? Should I even consider fixing it / replacing something or it's better to just buy new headphones? (PS: I don't have a warranty)

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polycoveDaffodil434
1 month ago
alleyDarkOrchideasy667
alleyDarkOrchideasy667Insider Mini
posted in Razer Support

wirelesstrue earebuds not turning on

Hello. Earbuds is dead. Not able to turn earbuds on. No sounds an no light. All brand new. Bought them today. Tried to put them in the case again. Several times. No life at all. Tapping is not working. We are three people with same problem. Bought the advice at the same time. 

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alleyDarkOrchideasy667
1 month ago
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bookautoPrune120Insider Mini
asked in Razer Support

razer ornata v3 not working on ps5

my razer ornata v3 works just fine when i plug it into anything else, my computer, exc. but when i try to plug it into my ps5 it lights up but the key’s don’t work, my ps5 isn’t the problem because i have a razer mouse that works just fine and the ports do too. i’ve tried resetting it through the app but that didn’t work either, i’ve also tried resetting it using keys and watching various videos but that didn’t work either. is anyone else having this problem?

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1 month ago
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SaintLeonard777Insider Mini
posted in Razer Support

hammerhead

Hello my razer Hammerhead true wireless are not working I watch on YouTube for pairing and I’ve tried with all the methods and they are not going to pairing mode I’ve installed the app as well when the case is closed the app finds the model but when I open the case to pair the buds is trying to connect but without success please help me 

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S
1 month ago
dailyCITRINECameoPink977
dailyCITRINECameoPink977Insider Mini
posted in Razer Support

synpase wont uninstall not install

Hello, I tried to use razed synapse today and it said it wasn’t running so I tried to delete it and it gave me a hard time but I kind of did it. Now I’m trying to install it but it stays at 10% and never goes anywhere after that.

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dailyCITRINECameoPink977
1 month ago
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ldstrapassonInsider Mini
asked in Razer Support

Razer Blade 18 2023 CPU Power Utilization

Hello all,These are the specs: Razer Blade 18 2023, I9 13980hx, 64Gb RAM, 6Tb Nvme SSD, RTX 4090.I am doing tests using Cinebench R23 Multicore test and HWINFO as monitoring.I have noticed that my CPU stabilises at around 90W of power and sometimes around 85W (I’ve seen others stabilizing with 120W-130W) while having lots of thermal headroom since CPU is around 70-75C. This gives me a score of around 24k and the best I got with undervolting was around 26k, however it is usual that with this config this laptop can pull scores above 30k even 34k which I am a long way off.Also what is the setting for proper overclocking? It is common to find settings for undervolting not for overclocking.I have been trying to figure out why and could’t solve this issue so, I need your help in order to achieve max power utilization. That being config in intel XTU, Synapse, Windows and any other app.

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L
1 month ago
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NissanracerInsider Mini
asked in Razer Support

Out of Warranty

I bought a Razer Strider Chroma RBG gaming mouse on Amazon on 1/17/2023. The mouse mat does not light up and I am getting a message on the support site that it is out of the limited warranty. Are there any options for me, other than spending another $130 on a mouse mat that will stop working after the warranty period expires?

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N
1 month ago
Imaxxo
ImaxxoInsider Mini
asked in Razer Support

there was unexpected error. please reload page and try again

i am facing the error please fix it i want to complete my transasion 

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Imaxxo
1 month ago
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DoomzLordInsider Mini
asked in Razer Support

Wolverine controller with a rare drift issue.

Its been exactly a year since I bought this controller and have a slight drift at the right joystick, but the problem I've been facing is with the left one. The drift it has is that whenever I push down the stick and hold it all the way up at some point it gets detected as if I was taking it back to the center and this is annoying as my character stops sprinting. I haven't experienced this with any other controllers. Is there a solution for this issue?I don't know if I explained myself correctly. 

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D
1 month ago
Mason.The.Butcher
Mason.The.ButcherInsider Mini
asked in Razer Support

Razer THX standalone software VS Synapse (both in stereo)

After I bought new Blackshark V.2 Hyperspeed, I installed Synapse + THX (accidently) + Razer Central.Now Basically, I don't want to use synapse for 7.1 or stereo.Because THX standalone software is somehow working better for me and I have a far better and cleaner audio in THX standalone software (in stereo mode and spatial), but the software asking me to enter license code, we only have 15-day trial.I have Nari ultimate and a new blackshark V2. hyperspeed.I have no idea why synapse 3 doesn't give me proper audio in stereo mode, the max volume is very low and overall sound quality is very low, but when I use THX standalone software that I accidentally downloaded from Razer site, it works like magic, even when I don't activate THX spatial, 7.1 ....when you hear the stereo quality in THX standalone software, you simply can't go back to synapse.I want to know if this is intentional or maybe something is wrong with my rig overall.I was enjoying Nari Ultimate for 2 years, then after the batte

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Mason.The.Butcher
1 month ago
portalpulsePinkOrange828
portalpulsePinkOrange828Insider Mini
posted in Razer Support

Razer Kraken V2 Pro

Hey gamers!Is Razer Kraken Pro V2 support 7.1 surround sound?I tried to regist the product on the official razer website and it said “Device already registered”I need help i am very anxious rn...

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portalpulsePinkOrange828
1 month ago
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savyper078Insider Mini
posted in Razer Support

the rma service is the worst in india

i have couried the cobra mouse to the rma center but when i call they told that we have received but when i goa nd check the acro rma website  it says the product isnt shipped they wont even update   and  also they arent reciveing any calls the coustomer care is bad  ticket no.   acrorma0086342pls do the needy i want my mouse replaced as fast i can i bought it on october last year and it already has disconnecting issue hopefully i get my mouse replaced 

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S
1 month ago
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ziyadnabilInsider Mini
asked in Razer Support

Razer Mixer

Hello, I have two questions that I would like to ask. Firstly, I would like to know the output impedance of the mixer. I own a DT 990 Pro headphones with an impedance of 250 ohms, and I would like to know if the mixer is capable of driving them adequately. Secondly, I am interested in knowing if there is a way to control audio routing using the Elgato Stream Deck. If this is not possible, I would like to know if there are any keyboard shortcuts that can be used to manage audio routing, as I would like to map these shortcuts to the Stream Deck.

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Z
1 month ago
Alpha7661
Alpha7661Insider Mini
asked in Razer Support

one key not working

Hello, I am having issues with one of my letters on my keyboard which is letter K ive removed everything and cleaned it and it’s still not working

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Alpha7661
1 month ago

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