Razer Support | Razer Insider

Razer Support

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  • 38,901 Threads
  • 56,445 Replies

38901 Threads

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Kilmar4999Insider Mini
asked in Razer Support

Hammerhead Hyperspeed Xbox mic problems

While gaming with the dongle on the xbox people in my party said I sounded like (I was down a hallway) or they wouldn't hear me at all and not respond to me (Mic was completely picking up my voice). As soon as I go back to the xbox home menu with no audio coming to the earbuds everyone tells me I sound normal again. Please if anyone could help me with this I would love to not have to return this product as it is exactly what I want!

19
bitxCatawba926
6 months ago
R
retroJETMantis847
posted in Razer Support

Where to find the activation code for 7.1 surround sound ?

I don't know where to find it, if it's on the box or a paper all I had inside the box of my Barracuda X is the guide and stickers and I can't manage to find the activation code to use the app. If I don't manage to find it what should I do ? Thanks.

2
Razer.Zionzedd
2 years ago
C
ch.goodman3Insider Mini
asked in Razer Support

Blackwidow V3 Pro Bluetooth not discoverable/connecting

The Bluetooth on my blackwidow V3 Pro just stopped working randomly. I reset the Keyboard, updated the firm, and “removed” the device from my Mac, however now I am not able to discover the keyboard on either a Mac or Windows computer. I tried holding “Fn+1” and “Fn+2” for 5+ seconds but the keyboard is still not showing up on either device.  Any recommendations on troubleshooting the bluetooth issues? 

5
C
1 month ago
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thFernInsider Mini
asked in Razer Support

WiFi won't turn on, RAZER Blade 15

I am copying this from another user because I am having the exact same problem and I am at the same state after trying a good bunch of things >> I am unable to activate WiFi on my Razer Blade 15 Advanced 2019 (Intel Wi-Fi 6 AX200 160MHz). Whenever I try to enable via the Windows control panel, the switch toggles to "on", sits there thinking for a while and then turns "off". When running the network troubleshooter on that adapter, it says that the Wifi switch is turned off. However, as far as I can tell, there is no physical WiFi switch, and no function key switch to disable WiFi. This used to work just fine, and this problem came up recently.I have disabled and re-enabled the wireless device. I have uninstalled the device and reinstalled it. I have updated to the latest wireless driver from Intel. None of these have resolved the problem. Has anyone else seen this, or are there any suggestions to fix it?

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B
25 days ago
K
KTBL909Insider Mini
asked in Razer Support

Mini-LED Multi-Zone Backlight Control Missing Blade 16 2023 / RZ09-0483

The Mini-LED Multi-Zone Backlight Control is not still implemented in the Synapse App and since it has been more then 3 months, I’ve spoken with Most German Blade 16 owners who have Mini Led models both BOE and AUO.  More than 50 so Far and we Have Deiced to Join in a Class action Lawsuit aginst Razer as this are very expensive devices That Cost around 5000€.  Razer has ignored or Lied to most of us Has not indicated when they are planing to add the Prommised Features, As the product they sell is very not finished with Known sleep Issues and Mini Led Issues as well as Wake From sleep issues. Now there would either be an solution to the problems users have if not then I would like to ask everyone regardles of where you are to PM me so we can make the Lawsuit bigger.. Kind Regards..

36
Jadethinksight355
23 days ago
S
SirGarthielInsider Mini
asked in Razer Support

I cant use my mouse Naga x ..... i tried many solutions .....

Hi Razer, thanks a lot for  helping me in this situation : i'm desperate I bought this mouse in 2022. I had some difficulties, but I managed to use it. I started noticing the mouse disconnecting ; so I entered Synape, I clicked on Profile , and then mi Naga disconnected and stop working ….. It doesn't recognize it... The lights come on, but the mouse doesn't work. I researched on many official razer pages, I checked my device manager. I made the following recommendations from a similar article with my case:Check the USB connection: Ensure that the Razer Naga X is properly connected to your computer via the USB cable. Try using a different USB port to rule out any port-related issues. If you're using a USB hub, try connecting the mouse directly to the computer.Restart your computer: Sometimes, a simple restart can resolve connection issues. Restart your computer and see if the Razer Naga X connects properly afterward.Update Razer Synapse: Make sure you have the latest version of Razer S

12
frontcampSkyMagenta925
17 days ago
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VermilionfreshFIRE308Insider Mini
asked in Razer Support

Razer Blackwidow V4 Pro Key Not working

The D key on my keyboard rarely is detecting input. Maybe 1 every 50 attempts.I have triedcleaning it with compressed air removed the key, no debris found updating all drivers plugging the keyboard into another pcAny advice or ideas on how to fix this? The keyboard is only a few months old.

21
E
2 days ago
homeSunsetsharp424
homeSunsetsharp424Insider Mini
asked in Razer Support

2.4 Ghz dongle mouse have interfering with wifi connection

I have a brand new orochi v2 and when i tested the dongle it's cut my internet connection, but the bluetooth mode is normal. Can someone help me to solve this problem please, thanks

6
dailyByzantineworld500
3 months ago
CerisePinksharpboard321
CerisePinksharpboard321Insider Mini
asked in Razer Support

The audio broken after Synapse update

I updated to newer version then all settings are gone. The sound does not working properly. Settings do not change anything about the sound. Help us!

13
Coconutbestsecret723
3 months ago
opherv
ophervInsider Mini
posted in Razer Support

Razer Blade 15 advanced 2021 woes. Can't use chargers

I’ve had my Razer Blade 15 advanced 2021 RZ09-0409 for almost two years now. For the first 14 months it worked perfectly and I loved using it. It is now pretty much unusable.tldr - It doesn’t work with any 3 prong charger. Not a charger issue. The computer massively slows down and will not charge the battery (plus it shows it’s on battery power). To preface, I used it for software development and light gaming. When used the clamshell screen was always opened. When gaming it was always connected to the original charger. As it was my work computer as well, the battery had time to discharge and charge when I took it with me to meetings. All this to say it was treated nicely. After 14 months I noticed two things. 1 - I can’t use the trackpad anymore and 2 - the computer stopped charging. Reading up online I figured the battery must be the issue - and indeed it was swollen to the point it pressed on the touchpad so the latter can’t be clicked. The computer was marginally out of warranty at

4
P
3 months ago
headammoSizzlingRed302
headammoSizzlingRed302Insider Mini
asked in Razer Support

Razer Blade 16 Speakers Linux

Hi there Razer,Thanks for the Blade 16, it’s a good laptop and on linux it performs pretty well.is there a way to enable the speakers in Linux? Headphones work, Microphones work but somehow the speaker won’t turn on (no sound). Is Razer aware of this issue and going to help resolve it?

19
fastRoyalAzurecoast312
1 month ago
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estep0918Insider Mini
asked in Razer Support

Synapse macros not working

I am trying to create a macro for a game so that i can farm it while i sleep using mouse movement tracking but it doesn’t track the right positions at all. I have tried all three record tracking options (Absolute, relative, & mouse cursor). What I'm looking for is to hit specific spots on the screen after certain time intervals i.e. hit where the replay mission button is located on screen after enough time has passed for auto play function to beat said mission. However i can’t get it to do that. When i record it and then play it back it clicks in places i never even had the mouse at like its off to the left and up a bit or something similar. I have two monitors but ive even tried unhooking the other and just having the one monitor. Also i have noticed when i create the macro and play it back for the first time to test it it activates right away, but when i toggle stop after seeing wrong mouse placements and try again every time i try to activate it it takes 5 mins literally for the

1
E
9 months ago
rushStormcloudJADE489
rushStormcloudJADE489Insider Mini
asked in Razer Support

Razer Orochi V2 disconnects and wont connect again

For some weird reason, on my framework laptop, my Razer Orochi V2 will disconnect if I leave it for a minute or so. There will be a blue light slowly flashing and when I move it, it wont work. The only real reliable way to get it working again is to go windows 11 bluetooth settings, and click on pairing a new device and instantly it will start working again. I tried going into device manager and turning off everything I could to do with bluetooth power saving mods. Here are some of the threads I tried followinghttps://www.reddit.com/r/Surface/comments/mggk09/intel_wireless_bluetooth_windows_20h2_mouse/https://answers.microsoft.com/en-us/windows/forum/all/windows-10-missing-bluetooth-power-management-tab/62e63e7d-9954-4898-b2a3-44fed70421c5?page=2

5
R
5 months ago
TheMuc
TheMucInsider Mini
posted in Razer Support

RAZER BARRACUDA X MIC NOW WORKING

idk why but it seems my mic isnt working when i put it in the headphone

3
Razer.Speedcr0ss
1 year ago
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VividCrimsonhitfever943
posted in Razer Support

Blackwidow Elite not getting 9 out of 10 inputs for H

I've been type some things and my H key stopped working randomly. It more often than not doesn't work and it doesn't seem to be a dirty issue since I got the keyboard only a couple months ago and tried to clean it to fix. It only started today but am confused to why and how to fix.

0
V
3 years ago
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blackdeth59
posted in Razer Support

Razer THX Spatial Audio App wont open

About two weeks ago I was using the Razer THX spatial audio app perfectly fine until either a windows update or an update to the Spatial Audio software happened. Now it will not open and in the Windows audio settings, when I choose THX Spatial, no sound is put through and I could only use the sound from my realtek speakers. Is there some kind of fix coming or is this a problem a lot of people are having? If there is a solution to fixing this, could someone please let me know? Thanks.

3
Razer.Speedcr0ss
3 years ago
Z
Zihami
posted in Razer Support

Synapse infinite loading screen

Hello! I bought my razer products last thursday and im having problems with synpase. The problem i can't solve is the log in. The problem happens when i open synapse and he asks me to log in, i log in but synapse gets stuck on infinite loading screen I tried to restart my computer, unistall and install synapse, left it a whole day to see if it could log in but it simple can't. Note: this also happens with cortex

6
Razer.Speedcr0ss
2 years ago
C
CarpoZInsider Mini
asked in Razer Support

Razer Blackshark V2 X - 7.1 surround sound not working.

I’ve just recently purchased Razer Blackshark V2 X, and apparently the 7.1 function does not want to work. It properly appears in audio settings, everything is displayed as it should by guides and videos, but there is literally no difference when testing the sound. It still sounds like it’s on stereo mode. All my audio drivers are updated and I even tried deinstalling Realtek HD Audio Drivers and manager to test it. There seems to be no way to get the 7.1 surround working.Apparently when looking around in sound manager settings I found that 7.1 surround driver had a problem starting:Device ROOT\RZSurround\0001 had a problem starting.Driver Name: oem60.infClass Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}Service: sRZVADLower Filters: Upper Filters: Problem: 0x15Problem Status: 0xC00000BBDevice install event:Device ROOT\RZSurround\0001 requires further installation. 

6
S
18 days ago
A
artcodexInsider Mini
asked in Razer Support

razer blade 16 and 18 charging

Besides the 330W gan charger, is there any other power adapter that will charge the razer blade 16/18?  

3
P
1 year ago
dekades
dekadesCommunity Cowboy
posted in Razer Support

Share Your Sweet Support Stories

Hey Insiders, Have a phenomenal Support experience you’d like to share? Post in the Shoutout to Support Rockstars forum and you’ll be entered into a pool where we’ll be randomly rewarding Razer Silver to all those who share their story. The best part? You only have to share once to be entered into the pool! Be sure to be as detailed as possible, mention the names of those who helped you and have your case number handy (you don’t have to post your case number, but we may ask you to verify your case). Having a valid case number doesn’t increase your chances of getting Razer Silver, but it does help us verify your story and give credit to all those involved.  A Few Rules:This is a forum for positive experiences. Negative posts will be deleted without warning.  This is not the support forum. All posts requesting support or asking for technical assistance will be deleted.  Repeat offenses may lead to a ban from Razer Insider.  You only need to share your experience once to be eligible for t

0
dekades
9 months ago
J
Jiho.on_pInsider Mini
posted in Razer Support

Viper V2 pro USB not recognized

Whenever I plug in with the wire, it says “USB not recognized” so im unable to use the mouse at all. When I first plugged it in it worked like normal but then I installed synapse and now it doesn’t recognize the usb. I can’t do anything. I even uninstalled synapse. 

1
Razer.Aero
6 months ago
DeepViolettechnosigns345
DeepViolettechnosigns345Insider Mini
asked in Razer Support

Display Issues After Windows 11 Update

After updating my razer blade stealth 13 (2019 model) to windows 11, I have two consistent issues regarding display. First, I cannot connect to external monitors. Here is what I have tried so far:Multiple adapters (USB C to HDMI) on both ports on laptop, multiple cables, and verified the external monitor works because I use my work laptop connected to it. Display drivers uninstalled, reinstalled, and fully updated. (Not sure this helps) Restored BIOS defaults.Second, I cannot adjust the brightness of my screen anymore. I adjust the brightness slider, but it doesn’t change.There has also been a consistent update in Windows update regarding Intel Display, that never can install (Intel Corporation - Display - 26.20.100.7463 - Install error - 0x80070103). I have a feeling this is related to the issue. Please, anyone that can help or have ideas outside of “your drivers are out of date”, typical YouTube solution nonsense. This has been going on for about 3 - 4 months now. Given my screen is

7
ewerybody
3 months ago
D
DIAMONDTeaGreendirect391
posted in Razer Support

My razer viper ultimate no carga.

Buenas tardes, hablo en español por que es mi idioma nativo. hace unas semanas mi mouse empeso a fallar en la carga, se quedaba sin cargar y aveces cargaba, (lo tube que usar con cable en varias ocaciones por que no tenia bateria) y ahora nisiquiera me carga con el cable directo, a pesar que en la aplicacion de razer marca que esta cargando. Ya lo limpie con una botella de aire comprimido y limpie con alcohol 70%. tengo el mouse hace casi un año. Siempre lo cuide, nunca tubo niguna caida. Empeso a pasar de la nada, por favor ayudenme, ya que, me encanta el mouse y no quisiera tener que cambiarlo. Muchas gracias. Edit: Good afternoon, I speak to you in Spanish because it is my native language. A few weeks ago my mouse began to fail to charge, it was left without charging and sometimes it charged, (I had to use it with cable on several occasions because I had no battery) and now it does not even charge me with the direct cable, although in the razer app brand that is loading. I already

1
Razer.Caziel
2 years ago
everguideGhostWhite846
everguideGhostWhite846Insider Mini
asked in Razer Support

The Razer Chroma SDK Server service terminated unexpectedly event viewer error and apparent ingame lag

the product i am talking about is the razer blackwidow v3 tenkeylesswhile gaming, i mostly play valorant so i do not know if this happens in general or if its game specific. I see  my game stuttering without any fps drops, i check event viewer and see this error repeating:The Razer Chroma SDK Server service terminated unexpectedly. It has done this 21 time(s). The following corrective action will be taken in 300000 milliseconds: Επανεκκίνηση της υπηρεσίας. the greek text meaning restarting service.one time i let it happen and it reached well over 100+ restarts.this happens when my keyboard is plugged in and doesnt care if razer synapse is running. I usually have it closed but it happens both when its running in the background and while it's not.any clue what should i do? i have already updated to latest firmware and updated synapse, any other ideas?ps: i have noticed that if i unplug my keyboard and plug it back in it sometimes gets better or fixes its self for the moment, not sure if

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everguideGhostWhite846
6 months ago
T
technonexusSilver213
posted in Razer Support

Crackling Audio with the Nari Ultimate Resolved?

Overall, I've been satisfied with this model of headset. However, I've been getting crackling audio when playing games and streaming videos. This has been an an ongoing issue for at least a year or so, even after I purchased a new headset. I uninstalled all Razer software, reinstalled Synapse, and created a new profile. After all that, I still had the crackling audio. I've been playing a lot of Skyrim Anniversary edition lately. My issue happens throughout the game, but it is really noticeable on the main menu when the game's theme plays. Below is what I did to resolve the issue. I hope it helps others. The Nari Ultimate is a really good headset - I've owned several over the last four or five years. I do recommend it. Glad my issue is software related and I found the optimal Synapse settings to have a great audio experience. In the Synapse app, go to the Audio tab and then the Mixer sub-tab. Have the THX Spatial Audio toggled on with all desired apps set to Surround Sound. On the

2
MonsterSD619
6 months ago

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