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  • 42,616 Threads
  • 61,126 Replies
42616 Threads
directAMBERTangoPink909
directAMBERTangoPink909Insider Mini
asked in Razer Support
new razer ultimate wont charge but shows charging

Brand new razer ultimate will not charge on dock, shows charging and all corresponding lights are on. Battery percentage will not go up but will decrease with use.

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directAMBERTangoPink909
1 year ago
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Happy0neInsider Mini
asked in Razer Support
Razer Viper signature edition drop #2

Hey!Hope you’re well!I missed the first drop of the signature edition, but I haven’t been able to find any credible information as to when or if a 2nd drop will occur. I’ve tried Googling around and was thinking about writing to support, but it mostly seemed to be oriented towards products warranties and spare parts, not questions about new products - my apologies if I misread.I have health issues with my hands, which are also on the smaller side, based on everything I’ve read about the specs this seems to be the mouse I could use without pain, so I’d love to know if I can expect it anytime within the next few months so I can save up the money or if I should look for an alternative option.Any knowledge is appreciated, thank you for reading :) I hope you have an awesome day ahead! 

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H
1 year ago
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mickeym666Insider Mini
asked in Razer Support
razer nari ultimate usb

My USB for my razer nari ultimate does not work anymore and I would like to buy a new one. A couple of months ago, I could still find these in the store. Unfortunately, now I can't seem to find them anywhere. Is it still possible to buy these?

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M
1 year ago
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asunaeiInsider Mini
asked in Razer Support
How to fix middle mouse button not working?

My razer orochi v2 middle mouse button randomly stopped working mid-game. I am never harsh with my mouse and it is in near perfect condition. The razed team refuses to help me. Any one know how to get it to start working again?

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A
1 year ago
directCoralReeffresh215
directCoralReeffresh215Insider Mini
asked in Razer Support
can i pairing my mouse with another dongle of the same mouse model

i lost my usb dongle of viper v2 pro, but i have another from a viper v2 pro mouse too, so can i pair them to use normally or not? 

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directCoralReeffresh215
1 year ago
RifleGreenradiovalley990
RifleGreenradiovalley990Insider Mini
asked in Razer Support
Can I have keys change color when I switch keymaps

Hello. I have different profiles. I want to know which profile is used but due to some problems i can't see 3 leds on right. I want to change the color of the entire keypad.Keypad: tartarus pro v2Software razer synapse 3.8.228.22313 May be a solution: change profiles instead of keymaps. You can set different profile colors. DON’T TELL ME ABOUT IT. I WANT TO USE MY DEVICE.

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RifleGreenradiovalley990
1 year ago
DeepKoamaruloadgreat726
DeepKoamaruloadgreat726Insider Mini
asked in Razer Support
не могу подключить наушники к surround sound

код выкинул уже давно, теперь не знаю что делать, коробка есть, но сайт код активации не дает, пишет нужно зарегистрировать товар на сайте, я прохожу дальше, пишет что товар зарегистрирован на другого пользователя, то есть на меня, и у меня есть доступ к их профилю, но код всё равно на даёт

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DeepKoamaruloadgreat726
1 year ago
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CeriDaviesInsider Mini
asked in Razer Support
Left Arrow starts macro recording all the time

When I hit the right arrow key, while working, the Razer Synapse starts macro recording, this is while I’m  not using Razer.  Like typing in my terminal, and while Razer Synapse is closed, so all the time.  The key is not showing up as mapped or anything, I’m not aware of the left key being assigned to this start macro recording, so I can’t figure out how to turn this “feature” off.   Help please. I hit the right arrow key all the time, especially typing in my Powershell terminal.   Please tell me how to disable the rightArrow behavior It started while I was setting up a fairly complex macro.  By the time it was finished and I had the macro working. This probem had started occurring.  (The macro was assigned to fn-upArrow). I have a BlackWidow LIte

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C
1 year ago
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anto12345678910Insider Mini
posted in Razer Support
non ho ricevuto il codice

no ho ricevuto il mio codice di attivazione del surround 7.1 come faccio a recuperarlo???

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A
1 year ago
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finral11Insider Mini
asked in Razer Support
Upgrading Razer Blade 15 (2019) SSD issue

I am currently trying to upgrade my Razer Blade 15 (Base model 2019) ssd but I’m running into an issue. The upgrade is the Samsung PM9A1 PCIe Gen 4 2TB ssd. I installed it onto the laptop but when I turn on the laptop and press F12 to access the boot menu the keyboard doesn’t work therefore I can’t get to the boot menu to reinstall Windows. None of the other buttons work either but when I put back the original ssd the keyboard works fine. Anyone know what the problem might be?

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F
1 year ago
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chubchungusInsider Mini
asked in Razer Support
Razer Hammerhead 2019 battery issue

I have read multiple posts about the hammerhead left or right earbud battery issue and am having the same issue. I haven’t seen any answers if there is any fix to it as most replies seem to be a hardware issue. I received these as a Christmas gift so do not have the purchase-receipt but still have the box/paperwork included. I just opened them within the last 2 days of posting this. Mine is the left earbud that dies within the first 20-30 minutes of use. Any assistance or advice would be greatly appreciated!

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C
1 year ago
byteTANZANITEBeige119
byteTANZANITEBeige119Insider Mini
asked in Razer Support
Send a laptop abroad

Hi, I'd like the new razer blade 16 but unfortunately I live in italy and I cannot order that easily, so I ask you if there are any methods that allow the delivery of a product from abroad to my country, and most importantly if it’s worth it

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byteTANZANITEBeige119
1 year ago
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greatItalianSkyBlue937Insider Mini
asked in Razer Support
Razer Naga Trinity - Right Mouse Button no longer holding?

Hey there! I’ve had my Razer Naga Trinity for a few months now. All has been going fine, up until recently, when I noticed that my right mouse button will stop holding intermittently: at first it was every 5-10 seconds, but now it’s like every 3 seconds or so. I’ll hold the mouse button, but it will let go, and actions in-game will reset. Any advice? Don’t really have the funds to invest in a new mouse. I’ve tried reinstalling drivers/Synapse etc.

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G
1 year ago
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autoCandyAppleRedvine358Insider Mini
asked in Razer Support
как активировать razer surround pro

при дабавлении продукта в razer synapse 2.0, пишет: для гарантийного обслуживания по-прежнему требуется подтверждение

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A
1 year ago
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jmc_0721Insider Mini
asked in Razer Support
Where can I purchase a RC30-0165

Where can I purchase a RC30-0165 for a Razer RZ09-01953E72? I am not able to find one on razer.com.

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J
1 year ago
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boogaloo022Insider Mini
asked in Razer Support
Deathadder V2 Pro wireless locking up/shutting down

When I hold left or right click on my mouse (deathadder v2 pro) it locks up, seems like the mouse turns itself off during this and then slowly turns back on when i left go of the button. been happening for a while and sucks becuase it is an amazing mouse despite this issue

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B
1 year ago
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blazeristovskiInsider Mini
asked in Razer Support
My keyboard won't press some keys

I have Razer Blackwidow X Chroma and won’t press some keys, i looked it up and apparently its on ‘demo mode’ from the official Razer channel on youtube and the solution is to press ‘Esc’ and ‘Caps’ and here lies the problem for me my Caps key is not working for years now and i cannot press it, is there any other solution that you can recommend me?

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B
1 year ago
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Pi11ar0fAutumnInsider Mini
asked in Razer Support
Razer Thresher Ultimate for Ps4

Hi I just bought this headset because my old one broke after 4 years, and in the past I was able to use synapse to change the audio settings now its not letting me, what version of synapse do I need and how can I change the settings on my pc

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P
1 year ago
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Marti51Insider Mini
asked in Razer Support
Razer stealth 13 stuck on Windows 11 21H2 RZ09-03102

Hello, I cannot update my laptop to the latest windows version. I get update error 0x80070002.Can anyone help me ? Thank you,

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M
1 year ago
MARKALMERON
MARKALMERONInsider Mini
asked in Razer Support
HOW TO GET STEP 2 AUTHENTICATOR LOST CELLPHONE

I cant get my step 2 authenticator code plss help me to remove to recharge i have 100pin in my razer gold i cant use to recharge in mobile legend

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MARKALMERON
1 year ago
smartRubyammo601
smartRubyammo601Insider Mini
posted in Razer Support
razer raiju

hello in razer raiju, my L2 key is broken and it doesn't work. L1 key doesn't work either, I already assigned L1 key to M1 key, but L2 key doesn't work but I want to assign this key to M3 key, how can I do it? If the PC can be connected and the key can be assigned, I can access it from there, I would be very happy if you could help.

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smartRubyammo601
1 year ago
Justa-TBO-tboiN
Justa-TBO-tboiNInsider Mini
asked in Razer Support
Need advice/help updating my ram on my blade 17 pro (2020) (Want to upgrade to best possible for deep learning/AI)

Hey guys! I hope someone can help me out here. I want to upgrade my blade 17 pro (2020) to the best possible set of 32gb ram i can get. I am an AI engineering student so i rly need it to be good, fast and efficient. I have looked a lot myself but it is fairly confusing lol I am no expert on computer hardware so I would like advice/opinions if anyone has! I would reeeeeeeeally appreciate the help, I don’t care about the price I just really want the top quality i can get. I’m talking like top ddr4 highest mhz lowest CL etc just the best. Please if you have some knowledge/advice due share! Everyone opinion and all experience is valuable :)

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Justa-TBO-tboiN
1 year ago
diivious
diiviousInsider Mini
asked in Razer Support
Blade 16 support for WDS400T2X0E SSD

Can anyone confirm the Blade 16 can support 2 of the WDS400T2X0E SSD Drives?The specs page is not clear if it supports a total of 4Tb or 4Tb per SSD (total of 8Tb)  

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diivious
1 year ago
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PacificNWInsider Mini
asked in Razer Support
Opus Factory Reset - How long does it take?

Hello! My Opus headset was stuck on a solid green light, but otherwise not functioning for 2 days. So, I let the battery go dead and clicked the key combination for a reset (power + volume buttons). The headset responded with a red, flashing light and has been stuck in this mode for several hours. Has this happened to anyone else? What do you recommend? Thank you!

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P
1 year ago
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FalonsoInsider Mini
asked in Razer Support
Razer Synapse 3

Guys, when I open my Razer Synapse 3 it just says "Failed Start">Retry<I've done everything I know how, I've uninstalled, deleted the folders, restarted, downloaded other versions, anyway. Can anyone help me with this?

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F
1 year ago

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