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  • 42,766 Threads
  • 61,348 Replies
42766 Threads
V
vlad_p
posted in Razer Support
Line of black pixels on Blade 15

Hi guys, I have been using a Blade 15 (Mid 2019 model) for almost a year now. Not a long ago, a line of black pixels appeared on the screen. The line is one pixel wide, I think. Is it possible that they are dead pixels, and in that case, what can be done? *I tried to upload a photo, but for some reason, it didn't work* Thanks in advance! :)

4
Razer.Caziel
4 years ago
S
Scout_1994
posted in Razer Support
Can't Register a new keyboard

Ok, this has got to be the dumbest question I have EVER asked. Today I bought a new Razor Blackwidow Elite & I have tried to register it 9 times now. Each time the reply is "Item serial number is unknown". I have checked both the S/N & Product I.D. 15 times. I am transcribing the numbers/letters correctly. I have to be doing something wrong; or the tag is wrong on the back of the keyboard (Not possible, right? Got to be either/or.) Anyone got suggestions? Thank you for your time.

2
Razer.Speedcr0ss
4 years ago
G
greatvision874
posted in Razer Support
Headset USB device not regognized

So i tried to connect my headset to my pc and i got a message saying, "USB device not recognized". I already tried to update windows and uninstall the device, but it not worked and i dont know what to do now

1
Razer.Speedcr0ss
4 years ago
RazerLAB
RazerLABInsider Mini
posted in Razer Support
Lagging hard

It’s very lagging

0
RazerLAB
4 years ago
V
Viper4052
posted in Razer Support
Razer Blade 15 2018 base model keys not working

I've had my Blade a little over a year now and never had issues until now. It's been a while since I cleaned it and I decided to clean it today. I use rubbing alcohol and cotton to clean the dirt from the keycaps. Never had an issue with that either, until now. The laptop's keyboard works partially. CAPS LOCK, C, B, comma key, K and L are some examples of those not working. I've already tried reinstalling drivers in case it was just a software issue. I removed the keycaps to check if something was wrong with it. Didn't see anything wrong by eyesight and I just cleaned a little of debris and still won't work. What can I do to make them work again?

1
Razer.Speedcr0ss
4 years ago
P
Pontiacus
posted in Razer Support
Having trouble Streaming sound.

I can't seem to fix this issue or find anything related to that online. The problem is that my Razer Kraken Tournament Edition have is that when using surround, there are actually multiple drivers. So when i select THX Spatial - Synapse as the default output device, the desktop audio doesn't stream. However when i select the Razer audio controller- game as the default, it works, but the audio is REALLY bad. I saw some similar posts but nothing that fixed the problem. Have you ever seen something like this?

1
Razer.Speedcr0ss
4 years ago
K
KingDeCalibre
posted in Razer Support
Razor emote broken

I have installed everything I need and updated everything and linked my accounts. ive used this mic for like 6 month and the led emote is now not working. disappointed considering its a £180 mic.....

1
Razer.Speedcr0ss
4 years ago
R
radioDeepKoamarusight392
posted in Razer Support
Need Help With Chroma Sync App. Wont Open

I really need help with that program I've tried like almost everything on my knowledge

2
Razer.Speedcr0ss
4 years ago
C
CosmicCalla
posted in Razer Support
Kraken X Headset Only Picks Up Static

Hey all. I just built my PC yesterday, and it's working perfectly, apart from this one thing. I bought a Kraken X headset, and the mic only pics up bursts of static. Doesn't even pick up my voice, just random static. The headphones work fine, but I just can't get the mic to work. I'm using the splitter included in the box. Any help with this?

0
C
4 years ago
D
denyslosyev
posted in Razer Support
Razer Orochi 8200 pairing mode not working

Hi yesterday i did a bad update installing synapse 3 over the 2. after the installation the mice started to disconnect the bluetooth so i deleted the mice from the device manager and noticed that when i press the side buttons to make the pairing did nothing. it should blink blue light and then it should be recognized but no it does nothing i can connect it only wiredly and i broke the original cable so it´s useless. i only use the mice wiredly. i tried reinstalling everything. but the same. i can connect the mice with a usb but it´s not the original cable so it´s uncomfortable. how can i restart the mouse so it recover that funcition of pairing mode

1
D
4 years ago
P
Puercion
posted in Razer Support
Cant install synapse 3 - Server Access Unavailable

when i try to install razer synapse i get an error - Server Access Unavailable please check your internet connection, and i only have two options, retry which doesnt work and cancel installation. my internet is fine but i have no idea how to fix it, please help me

3
Razer.Speedcr0ss
4 years ago
T
toolsbyteRaisinBlack559
posted in Razer Support
Cynosa wrong key

Hi, I bought a Razer Cynosa recently, only just noticed that it's got 2x Ps on the keyboard, one correctly positioned and the other instead of [. Is this fixable? I see that it's not recommended to remove keys but thought I'd ask on here, I'd prefer not to return it due to the virus and I don't want to go to the post office. Cheers

3
Razer.Speedcr0ss
4 years ago
K
Kvvlu
posted in Razer Support
Core X and AMD 5700 XT for MackBook Pro (Catalia).

This combination seems doesn't work. I am pretty sure that the Mac iOS Catalina contain driver for AMD 5700 XT graphics card. Maybe Razor Core X doesn't support this card even the iOS support it with driver in the iOS?

4
Razer.Speedcr0ss
4 years ago
D
dwilliamsamh
posted in Razer Support
Change key caps to match different layout?

I messed up and bought a Huntsman German QWERTZ layout, when I needed US QWERTY. The Razer.com sale price made me too excited. My question is, if I set my OS to US QWERTY and buy a KeyCap Upgrade kit (since it's US/UK keys) can I just replace the keys and have a fully QWERTY set of keys laid out properly? Or are there not enough switches, or switches in the wrong place to do that? Thanks in advance.

0
D
4 years ago
O
overssight
posted in Razer Support
DEATHADDER V2 ISSUES

Hey Readers, I bought a Deathadder v2 and it's not recognized by my motherboard when I power up my pc. I constantly have to unplug it or else I get a black screen and a B4 error. Also on my mac Synapse 2.0 is not seeing it at all. PLEASE CONNECT A RAZER SYNAPSE ENABLED DEVICE. I want to mention that i've tried clean uninstalls, settings in bios regarding APM configs and ErP ready > Disabled but to no avail. Is the mouse faulty or did razer make this one a pain in the neck?

0
O
4 years ago
M
manic111
posted in Razer Support
Upgrade SSD on a late 2019 Blade Stealth

Hi - I own a late 2019 Stealth (the white one) with a 256gb SSD. I understand that upgrading the SSD is possible, and I've done this before on other laptops. However, will doing so void my warranty? Thanks!

0
M
4 years ago
K
Kimasc2753
posted in Razer Support
Kraken Tournament Edition Microphone issues

I recently purchased the Razer Krake TE and installed Synapse 3. But in the past few days my microphone doesnt pick up my voice and you can only hear a static. I deleted alle software of the headset and plugged it out. plugged it in and made all the steps that you can do if you install the headset as if your PC never seen it before. from this point on the microphone just works fine. But after I use them a bit the micro just starts to get the same issue as before. How do I fix this? Is it a problem with the heaset itself or a general problem with the software?

0
K
4 years ago
R
Rosadea
posted in Razer Support
Razer nabu doesnt work

Hello. I have buy a nabu watch and i reciver her Yesterday. But clock screen never work After lot of manipulation

0
R
4 years ago
P
Pitch6lact
posted in Razer Support
I have trouble on recharging the star credits in Marvel Super War help me plllsss

just reloaded my razer gold and when I try to purchase it stated there "payment failed and pls contact customer support". I have sufficient balance btw.

0
P
4 years ago
C
Chicenoodle
posted in Razer Support
Razer blade 2014 touch

my razer blade 2014 keyboard and track pad have randomly stopped working. so far i have wiped the system and reinstalled synapses all in one from the driver page on razer support and checked intel driver update driver tool. I don't know what to do. Edit: i have contacted official support in the past and they just told me its a legacy device they cant help sorry

0
C
4 years ago
P
PRODIGYPAW
posted in Razer Support
Ram upgrade for Razer Studio Edition

hi, just checking if the razer studio edition can upgrade from 32gb 2666mhz to 64gb 3200mhz? Also will it run 3200mhz or max at 2666mhz?

0
P
4 years ago
O
orangepaw3
posted in Razer Support
Kraken Ultimate Headset randomly changes volume in music

Does anyone know why this happens? It's almost like its ducking.

1
R
4 years ago
A
AwesomepulsePERIDOT298
posted in Razer Support
VR on the Blade 15?

The blade 15 is very capable of playing vr. I was wondering if you're able to use the rift s on the blade 15. Is the display port wired to the GPU?

1
Razer.Speedcr0ss
4 years ago
A
aeroTuscanRedcast184
posted in Razer Support
Windows 10 installation driver missing

hello Just got the late 2019 razer blade stealth mercury white and installed a new m.2 (samsung evo 970) when i try to install windows 10 right away i get a message saying that drivers are missing. Tried to find solutions online with nothing working. Many post said its a issue with usb 3.0 but this laptop doesnt have 2.0 to use. Trying to download a iso now and instal using rufus. Anyone else have this problem and know any solutions??????

1
Razer.Speedcr0ss
4 years ago
A
Axilos
posted in Razer Support
Nari Essential - sound sampling issue

Hello everyone! I recently acquired a headset: Nari essential and... Well it has not been working great. Initially I bought the headset to have spatial location while playing FPS games. But sound sampling and game freezing issue prevent me from using it. In order to provide nice feedback, I recorded two different sound samples from the same game: Tom Clancy's Rainbow Six Siege Software used: 1. Audacity v2.3.3 1. Razer Synapse v3.5.331.33010 Recording 1: sound from the Nari essential device: Razer Nari Essential (loopback, 2 channels recording) Recording 2: sound form the normal loudspeakers device: Realtek High definition Audio (loopback, 2 channels recording) Rec1: Shots getting fired, now here you can hear that some samples of the noise of unsuppressed shot fired have been removed! This is actually not what I am hearing, in the headset, they are just totally quiet, the image is freezing, the sounds are freezing for like 100ms or something... Rec2: You can hear unsuppressed sh

3
A
4 years ago

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