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  • 43,440 Threads
  • 62,138 Replies
43440 Threads
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Anonymous
posted in Razer Support
Razer Ripsaw Issues

So I have a bunch of console content planned for my Twitch stream and YouTube channel so I fired up my Razer Ripsaw to get things rolling. When I plugged in my PS4 into the capture card and started the software to record, the video was frozen on the capture software and the audio was crackling and popping and going in and out every couple of seconds. I have tried resetting and messing with the settings and while using both Stream Labs OBS and Xsplit the same issue is ocuuring even going to them to see if it is an issue on their end. Since the issue isn't the software I am coming here to figure out if others have experienced this issue and pray the capture card isn't dying :(

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5 years ago
2ez4Bm8
2ez4Bm8
posted in Razer Support
Flickering Screen

My screen is flickering whenever there is too much white space like the blank tab in a website or in folders, etc. It also be flickering without plugging in charger. I had a post about this before and one of a supporter helped me to solve it by updating some drivers. It worked that time but it is flickering again now.

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5 years ago
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Nordlaw1
posted in Razer Support
Wolverine Ultimate stick issues

Hi. I seem to be having a drift stick on my Wolverine Ultimate for my Xbox. That’s not the annoying part, however. The annoying part is how the controller will not detect the stick going up all the way. In other words, if I push the stick all the way up, the output will only be 3/4 of the way up.(Figures out through the “agile” customization option in the synapse) This can cause you to walk slower in games. Can someone help me?

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5 years ago
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FacetiousBetus
posted in Razer Support
Nari Ultimate Issues

So, since getting the Nari Ultimate I've had nothing but issues when using this it. So, my first problem: I'm using Synapse version 3.3.1216.122121 and with all audio coming into the headset (music the most) I get a constant crackling and distorted sound no matter what EQ preset or settings that I adjust. This only happens on pc. I've tried usb 2.0 (which for some reason, gives me better wireless range) and 3.0 and sit maybe 2ft from the receiver. It makes them unbearable to use. When I use these as wired headphones on my phone or use them wireless on my ps4 I get zero crackling. My 2nd issue is while using them on my PS4, if I plug the dongle into the front usb port directly, I cannot be more than 3ft away from the PS4 or the audio constantly cuts in and out. However, placing the dongle at the end of a usb extension cable gives me the normal wireless range of the device. If it helps, I am running Windows 10 Pro Version 1809 Build 17763.195

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5 years ago
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Echo030612
posted in Razer Support
Reload failed but deducted to bank acct

Hi. I need help. Last friday i made 2 reload transactions but failed and was deducted on my acct. Now i got intouch with my bank and they said razer already took the money out now i hve difficutly being in contact with them. Any insight ot help would be much appreciated

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5 years ago
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qubris
posted in Razer Support
Electra V2 error - sound stops working

Hello, Recently I bought brand new elevtra v2 headset USB version. Everything is cool, happy with the quality and so on, but randomly the sound stops working. It is not disconnectig because the system (or game) still shows the headset in the settings, although it is not working. The only way is to disconnect the usb and connect it again. I couldn't find any fix in the internet, I was trying also to operate only on stero setting (surround off). I've got synapse installed. It is super annoying when you play competetive games like CS:GO. If any could help, that would be great. OS: Windows 10 Happy new year to everyone, Qubris

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D
5 years ago
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OrchidSubtleConqueror
posted in Razer Support
Light changes Force quits synapse

I have an updated mac, been using synapse on it for years with zero problem. Suddenly, razer will let me do anything EXCEPT change my light colors (which let's be honest- it's why I spent the extra money on it rofl) Every time I click an option to change the lighting, the app quits unexpectedly. I have tried deleting and reinstalling the app with no success. Please help? Thanks

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5 years ago
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TheZr
posted in Razer Support
Razer Wildcat audio support

I've been using my Wildcat on Windows 10 computer for 2 years now. I love it as a game controller, but the most useful feature that I use daily is ... the audio jack handling both head + microphone at the same time. This is the best adapter I found to plug my bose QC25. Now on to my issue : when the headset is plugged, there is now way to handle sound volume. 2 years ago the Razer FAQ was mentionning : "Support for audio and audio controls via the Quick Control Panel on Windows will be coming at a later date.". And today, it is still stating the exact same thing. Do you know if there is any plan to handle it in a near future ? Or if there is any workadound to adjust volume on my headset ?

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5 years ago
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Mclachlan97
posted in Razer Support
Man o'war not connecting

Hi, I recently purchased a man o' war headset which has been working great on both my pc and PS4.... until recently. I have been have connection problems to where the green light is just flashing over and over as if it is trying to pair but never seems to connect. Any ideas? Razer support wasn't helpful....

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5 years ago
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zCraiin
posted in Razer Support
Razer Raiju Ultimate Stick and many problems

Hey Guys! 2 Days Ago i bought the Raiju Tournamend Edition and had horrible problems with 1.01 Firmware so no Update available. Problems with the Right Stick and that L2 not reacting after the Stick making the same problems. TODAY i returned it and got the Ultimate Edition hoping there will be no problems.. BUT i have the SAME Problems :slightly_sad:... even my Touchapd does not react properly sometimes .. (Using the Controller only VIA Cable) EDIT: Bluetooth mode same problemes even worse with the reaction time The Right stick seems not to respond some times then gets stuck and all other things dont respond as well (Left stick and L2 + R2 to Shoot) Playing mostly only COD and Fortnite but you can't play it with that controller at the moment.. is there any other updates to Fix it ? :slightly_sad:

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5 years ago
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ebrodski
posted in Razer Support
Using joystick as WASD - mixing keys

How do I rebind the joystick so that when I push a diagonal direction, it mixes the two adjacent keys? IE: when I push up-left it'll do what is normally bound to both up and left (in my case, W and A)

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5 years ago
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SocoLatte
posted in Razer Support
KeyBoard Visualizer ( blinks even there is no sound in it )

Hello all , do you know guys how to fix this KEYBOARD VISUALIZER 3.0.6 ( the lights blinks even there is no sound ) replies will be much appreciated. thank you!

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5 years ago
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xXSuperMan00Xx
posted in Razer Support
Razer Blackwidow does not work with certain programs.

So I got the Razer Blackwidow Chroma V2 just recently and it was working completely fine. Until one day I logged into fortnite and the lights worked but my keyboard went unresponsive. I unplugged it and plugged it back in but it didn’t work. I reset my computer and it doesn’t work. I bought this on amazon and am considering to return it unless someone has an idea that works. I do not know what else I can try

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5 years ago
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Costpap
posted in Razer Support
Lancehead Tournament Edition not being detected by Razer Synapse

I started my PC today, and I found out that Razer Synapse wasn't detecting my Lancehead Tournament Edition mouse, while it was detecting my keyboard and headset. I don't really know what to do, can someone please help me? Thanks!

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5 years ago
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Zero-Divide
posted in Razer Support
Razer Huntsman elite lag (Not working)

Hi everyone, last month my partner bought me the Razer Huntsman elite and i love it. However today i have logged into my computer and the keyboard is very laggy. usually i have to restart synaspe or the computer but today nothing helped. just to be clear i'm talking about the effects of Synaspe & the keyboard not typing anything. i tried restarting the computer multiple times with the USB's in or out, shutting down Synaspe but still nothing has worked. (i have also reinstalled synaspe) I did however take out the USB that powers the side lights and wrist lights. now the keyboard actually types, however the effects on my synaspe are still very slow. I use two effects. (Fire & Reactive) my issue ain't the fact that the effects are laggy. but with both USB's plugged in the keyboard does not work. any help would be appreciated

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5 years ago
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VividOrangePeeldirect431
posted in Razer Support
Huntsman Elite (10 key issue)

Hi All, My ten keys will not type any numbers. I have the num lock on and it wont type any numbers. When I take it off the num lock it works. Anyone have this issue or know how to fix it? I've update the driver and reboot my computer and it's still not working out. (I love the ten keys to do my work) Please help.

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5 years ago
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Sakatakij
posted in Razer Support
Razer Raiju Tournament Edition Stick Drift

Hi, I have some issues with my Razer Raiju Tournament Ediion regarding the stick drift. Is there a new update for the firmware? The old update did nothing. The controller would be awesome if I could play without issues...

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5 years ago
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aDNS1503
posted in Razer Support
Razer Nari random buzz, microphone features not working as intended

Hello, 1. First and the most annoying bug is the random buzz that occurs with these headphones . I must admit that i bought the headphones in 20th December a i have started to use them from 25th ti`ll now. The issue occurred two days after i have started to use them , right after a synapse update . As i can see the issue is most common with THX spatial sound and it occurs most of the time almost instant if i try to change from stereo to surround and vice versa, but sometimes and mostly when i play Destiny 2 it randomly occurs without doing and changes in razer synapse . The buzz sounds like this : The buzz stops if you close the app the is currently running . In my case Destiny 2 or if i played with the surround/stereo option to change the sound option , just close the app the it is causing this for ex : youtube aka Google Chrome. I also found a walk around for this annoying buzz . If the buzz occurs i just go to "Sounds" from audio options , select the headphones properties and

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5 years ago
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MarioGaming
posted in Razer Support
Keyboard Lighting Flash

Sometimes I get this short flash on the numberpad section of my keyboard. My layout is only static, with certain keys lit up and then the rest a grey colour. I can't get a video of it because it just happens at random times. I've seen people have this problem too but I didn't see any way to fix it Is it a hardware problem or a software problem? If it's hardware then forget about fixing this lol

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Razer.Caziel
5 years ago
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dailyResolutionBlue591
posted in Razer Support
Audio Question

Hey everyone, I get some major audio feedback when i have my Razer Blade laptop charging and connected to monitors/PA speakers. I have also had it pick up feedback while recording using a microphone. Anyone run into any similar issues? I love the laptop but id love it even more if i was able to play sets with out worrying if it was going to die to avoid the feedback in the speakers. Thanks for any insight.

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Razer.Caziel
5 years ago
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CeilTOURMALINEpulse183
posted in Razer Support
Razer Raiju Tournament stick drift

Hi Ive noticed that my controller has stick drift on the right stick it slowly drifts right. Any help would be appreciated. Thanks

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7
5 years ago
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urbanBonehome943
posted in Razer Support
Razer Synapse Not Detecting Razer Electra v2 (Without USB)

My old headset which was a Razer Kraken (which showed up on my synapse since I got it, along with my keyboard and mouse) broke yesterday and it was out of the warranty period, so I decided to get a new pair and saw that the Razer Electra v2 looked nice so I bought the one without the USB just because it was cheaper. When I plugged it into my PC today my Razer Synapse wouldn't detect it, I tried unplugging and it and plugging it in again, I tried uninstalling and reinstalling Synapse. For some reason I can't get Razer Synapse to detect my new Razer Electra v2 (Without USB). Pls help

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5 years ago
Tolga01
Tolga01
posted in Razer Support
Razer Synapse 3 not detecting Mouse

Today when I plugged in my mouse into my pc. Razer synapse never detected my mouse. So I cant change any keys or change the lighting on it. Does anyone know how to fix this?

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5 years ago
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truckQueenPinkrush685
posted in Razer Support
Nari Headset Mic not recording. (Driver issue)

I just bought a NARI headset and installed. Sounds fine. Checked all the drivers and fine, as a seasoned computer technician I have dug and found what might be the actual issue. If I go in the driver properties for the Razer Nari - Game as well as the Razer Nari - Chat "General" Tab, the device status reports that the unit is working properly. If you go to the "Events" tab you see the following: In the "Events" you see the following entry. 1/11/2019 - Device install requested The information provides is this: Device USB\\VID_1532&PID_051C&MI_00\\6&ca8877b&0&0000 requires further installation. The next event is: 1/11/2019 - Device not migrated The information provided is this: Device USB\\VID_1532&PID_051C&MI_00\\6&ca8877b&0&0000 was not migrated due to partial or ambiguous match. Last Device Instance Id: USB\\VID_0D8C&PID_1066&MI_00\\6&b1f8afe&0&0000 Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318} Location Path: PCIROOT(0)#PCI(1400)#USBROOT(0)#USB(11)#USBMI(0) Migration Ra

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5 years ago
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iPhyse
posted in Razer Support
Razer Nari mic still not functional

I've returned two Razer Nari's to different stores and I now have a third one from a (third) different store. I could say now that it can't be a faulty batch from a specific store. At the first glance the Nari (that I have now) worked seamlessly, microphone was working and people could hear me on Discord or in game. Until my computer went into standby mode. After waking up the pc and reconnecting the headset, it went in a pingpong mode (continuously connect/disconnect). I did restart the computer and as from that moment, the microphone didn't transmit any sound anymore (over USB).. Dispite there were two updates of synapse, described with Nari related fixes, It's still screwing the Nari up. In wired mode, everything is still working. But that's not why I bought a wireless headset for :') *If I turn the option 'SIDETONE' to active, in Synapse, I do hear my voice over the earcups.. But nothing in windows. Even when I plug in the USB into an other computer or laptop. I already have cont

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5 years ago

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