Razer Support

Hello,I am a user of the Razer Barracuda headset.I bought the headset about 8 months ago. At first, it was a very good headset, but after around one month of light usage, cracks started to appear on the hinge swivel and the black swivel on the left side. As you can see, I had to glue the plastic part because no replacement parts were available in stores. This temporary fix worked for a while, but about a month ago it completely broke, and now I can’t use the headset anymore.What is more important is that the crack is not only on the left side — both sides of the

My Black Shark V2 pro recently started randomly cycling through the different EQ settings within the synapes app, and eventually trys to connect to Bluetooth and then turns itself off, all within the span of turning on and connecting the headset in 10 minutes. I’ve updated my drivers, and everything is up to date on my PC, so I don’t know what could be causing it, and I haven’t found anything online of anyone with the same problem. Any help would be great, as I don’t really want to buy another headset after 2 years :(

Purchased it through online store and paid for around 700 (12usd). Tried registering it but failed. IT said it is already registered and contact support. Is my product legit?

I signed up yesterday, I got my welcom to razer $10 off discount code after a while, when I try purchasing it dont work , it says "Sorry, this promo could not be applied " ,im tryng to buy the Razer BlackShark v3 newest ones and it dont let me,  and today I got another email, with another discount code , just a new one for making it this far it says that will vanish in 3 days, and that one says the same thing, the first ome last for long, and the worst thing is, i tested it with another random product and it says same thing, why cant i use any of my codes please help

My Razer Edge Wifi has been doing this for a while now. When I boot the device, it flashes the boot image, with the Razer logo, for a little bit then immediately just shuts down again. If i hold the power button, It continuously flashes the boot image, once every few seconds. I can access the boot menu but not recovery mods, and nothing has been working, including using ADB to try and factory reset it. Is there any way to completely wipe the Edge or something?BTW I HAVE TRIED ALL THE BASIC METHODS LIKE HARD RESETTING I AM NOT A TECH NOOB.

I'm writing because I don't know what to do. In September 2021, I bought a Razer Blade 15 Advanced with an i7 and RTX 3070. For a little over two years, the laptop worked fine. Unfortunately, in December 2023, it suddenly stopped recognizing the RTX 3070 graphics card. I tried to figure out why it happened, but I couldn't. I left the laptop alone for a while. Recently, when I tried to turn it on again, the screen remained black after startup. So, I sent the laptop for service because there are no Razer service centers in Poland, where I currently live, to diagnose the issue.Unfortunately, it turned out that shortly after the warranty expired, the motherboard broke. I bought the laptop for a considerable amount ($3k USD) after saving up for a long time, and the only service center capable of repairing it wanted around $1k USD, which is an unattainable sum for me at the moment.I use a lot of Razer equipment, but this is the only problem I've encountered with this laptop.

I want to access the student discount, however my school email does not allow me to receive emails from sources outside of the county i'm in, therefore I am unable to verify my email, disallowing me access to my account.

i wanted to make a request for a 7.1 surround sound code and then got asked for the serial number of my black shark v2 x , when i looked for it , it was erased , what should i do now ?

Hi, so I ordered the headset in the title on eBay and it works perfectly fine, but when i tried to connect it on synapse its recognized but its not loading. This is super frustrating because I don’t even know how much battery it has and can’t edit stuff in the EQ. Some images will be attached showing what i am seeing. Please help me out. 

got a Customer not Available or Business ClosedRecommended action: Door tag will provide the time and address of the FedEx location where you may pick up your shipment, and also indicate if another delivery attempt will be made.even though I was at home delivery driver left a tag even though I signed it online refused to give my package

Hello,I am a user of the Razer Barracuda headset.I bought the headset about 8 months ago. At first, it was a very good headset, but after around one month of light usage, cracks started to appear on the hinge swivel and the black swivel on the left side. As you can see, I had to glue the plastic part because no replacement parts were available in stores. This temporary fix worked for a while, but about a month ago it completely broke, and now I can’t use the headset anymore.What is more important is that the crack is not only on the left side — both sides of the headset have cracked in the exact same spot.I would appreciate any support or guidance regarding replacement parts or repair options, since it seems to be a structural issue rather than user damage.Thank you 

Hi!I'm having an issue with my Razer laptop. It randomly chooses between two actions: hibernating OR crashing to a black screen and restarting immediately after waking up (mainly when I close the lid).At first, I thought the problem was with the battery, sleep mode, hibernation, or power settings. I tried many settings and types of power configuration, but the problem persisted. He was in DE for a battery change, but it got a green light in every other department. Finally, I did a clean install and setup, and after some time, it started doing the same thing, but only in one situation: when Windows Hello is active. I can see as he is looking for me with the red and green lights near the camera, and then it goes black with a restart. The same is happening when he tries to log me in to windows but then … nope let’s hibernate. He starts then with no problem to desktop or whatever I did before.Are there any drivers for Razer Biometrics or IR Camera o

So I bought my headphones in Japan in don quijote and I can't register them now. Every time I try it show that my product number is invalid which I check and it was good. 

Help! Over the past two weeks, my V2 DeathAdder (one of my favorite mice ever!) has started to squeak whenever I scroll the wheel. Doesn’t matter which direction and it’s only about 75% of the time. I’ve tried compressed air from many angles but no luck. Any other suggestions? 

Hey, like the title says, I’m missing the wireless dongle that supposedly comes with the kraken V4 headset, I only noticed this was a thing as I was trying to get the bluetooth to work on my PC, it would connect but wouldn’t allow me to select the headset as an output device, the headset works when plugged in and is fully charge and on when im trying bluetooth but just wont allow me to use it for sound for some reason.

Hello,I need assistance getting a replacement USB wireless dongle for my Razer BlackShark V2 Pro (2020) headset. Unfortunately, I cannot retrieve the serial number because the serial sticker has fallen off and I have lost the original packaging box.Here is what I have already tried:Removed both ear cushions to check for the serial labelLooked around the left earcup, yoke/arm, and headbandTried connecting the headset to Razer Synapse, but the device is not detected (so I cannot retrieve the serial from Synapse)The only marking on the headset is the part number:P/NO: RZ04-03220100I do still have: My original purchase invoicePhotos of the headsetCould you please help me verify the device and proceed with a USB dongle replacement even without the serial label? I’m ready to provide any additional photos or information you need.

How can I resolve this dialog box that appears during payment? 

I’d like to update firmware of my keyboard but I cannot find it anywhere. I want to update it because it has double clicking problem and there is no suitable solution online. Can someone share the fw with me?

Hi 👋 I live in Iran and I bought a black shark V2 a long time ago and I really didn't know how to enable 7.1 till now! But when I wanted to make registration unfortunately an error occurs that this product is already registered but I haven't 😔.I would be really grateful if someone helps me.

after month of using my mouse, scroll wheel start to make squeeky noise, tried compressed air but with no luck... 

This product is already registered / Blackshark V2 X  I tried to register the product to use 7.1 surround sound, but a message was displayed saying that the product was already registered, as in the title.

Hello. I think Razer should definitely release a patch for AMD based Razer laptops for CVE-2023-31315  aka “Sinkclose”  vulnerability. https://www.amd.com/en/resources/product-security/bulletin/amd-sb-7014.html

Hey guys, I’ve had my V1 Leviathan for well over 7 years now and its now giving the issue of turning off within the 15 minute window I’ve been seeing. I see a possible firmware update and some have said new power supply. Any recommendations?

My gas cylinder on my Razer Iskur gave up on me. Can someone confirm if any third party Class 4 Gas Lift Cylinder will work?

Is the Razer Naga V2 HyperSpeed compatible to charge using the Razer Mouse Dock Pro