Razer Support

Hello,I recently purchased a Razer Gold PIN from an authorized retailer (LikeCard).Unfortunately, I was the victim of an online scam. A scammer tricked me into sending them a photo of the Razer Gold PIN, and then immediately blocked me.I am requesting that you please check whether the PIN has already been redeemed. If it has not been redeemed yet, I kindly ask you to permanently disable or invalidate the PIN to prevent the scammer from using it.I can provide the PIN code, proof of purchase, and any other information you need to verify ownership.Thank you for your assistance. 

I have set up two keymaps.One is for active gameplay and the second is for other controls, like MAP or MENU (Esc)Razer is wiping my second keymap each time it tries to sync in it somewhere, and my 2nd keymap becomes a copy of the first one (where ESC is not mapped) I made a backup so every time I load it back - it works fine with both keymaps until it starts to sync again, and I lose an ability to enter the game menu during gameplay. Later I was able to reproduce this out of the game by just switching profiles.UPD: Q for supportIs there an ability to completely BLOCK or DISABLE cloud functions?I don’t need them, and I don’t want to rely on YOUR network for my local activity and profiles switching. 

I’ve only noticed this recently, but switching keymapping takes almost a half second when it used to be near instant. That delay makes the feature basically unusable :(I’m using Synapse 4.Issue persists if I use “next Keymap” or “specific Keymap” and check or don’t check the “switch back to previous Keymap...” option. 

Hi, I own 2 headsets, both Barracuda X 2022. One of them is in perfect condition, but I lost its USB-C dongle. Second one has technical issues (terrible sound quality independent of source - probably hardware problem in headset), but its dongle works. So I wanted to pair dongle from headset 2 to headset 1, but after trying for hours, it cannot be done. I followed guides, workarounds, everything. The dongle is just not recognized by either of Razer software - pairing utility or firmware updater. But the dongle works - gets recognized by Windows and audio is transferred to the (faulty) headset. Please how can I force the utility to let me pair the dongle with new headset?Thanks in advance.JP

친애하는 [레이저 블레이드 18] 지원팀,이번 달 구글 플레이에서 공식 이벤트 상품으로 받은 노트북의 보증 기간 조정을 요청하기 위해 글을 씁니다.지역 서비스 센터에서 서비스 상태를 확인했을 때, 시리얼 넘버(공장 제조/출하일) 기준으로 보증 기간이 이미 만료되었다는 안내를 받았습니다. 또한 지역 센터에서는 예외 없이 시리얼 번호에 따라 보증을 처리할 수 있다고 들었습니다.하지만 이번 달에 받은 새 노트북이라 보증 시작일을 실제 수령일로 업데이트해 달라는 예외를 요청하고 싶습니다.다음은 기기의 세부 정보입니다:제품 모델: [레이저 블레이드 18] 일련번호 (S/N): [REMOVED] 접수일: [2026년 7월 17일]요청 시 행사 주최자(구글 플레이)로부터 수령일과 일련번호를 증명하는 공식 문서를 제공할 수 있습니다.이 사건을 검토해 주시고, 수령일로부터 1년 보증을 재설정할 수 있는 예외를 인정해 주실 수 있나요?시간 내주셔서 감사합니다. 연락 기다리겠습니다.안부 전합니다.[KMJ][ [removed by moderator] ] 

Hello, the seat plate on my Iskur Chair (RZ38-02770300-R3U1) broke (I’m like 100lb below the limit so idk why!), causing the seat to lean forward and dump me out if I try to sit in it. I got it in 2022 so I’m outside warranty, but I’m wondering if it’s possible to buy a replacement part so that I can try to fix it myself. Thank you. 

Hello, I've been loving the blackshark v3 pro. But it has some issues, And I dont expect a 300$ headset to have these many issues. So first, when I plug it in, It shows the wireless headset and the wired headset as different devices which is annoying. second thing is when I turn on my headset the lights flash in a very unpleasant way, and after a while it turns off, and by lights I mean the indicator. Please Fix this ASAP, Its really annoying, My friends also have this issue. Best Regards, Ryan

Hi everyone,I am trying to pair my Razer Orochi V2 mouse to my BlackWidow V4 Low-Profile Tenkeyless (TKL) HyperSpeed keyboard dongle to free up a USB port using the Multi-Device Pairing utility in Razer Synapse. Unfortunately, Synapse scans indefinitely and refuses to detect or bind the mouse to the keyboard's receiver.  I’m on an Asus Zenbook A14 (ARM based laptop) running Windows 11 Home).     Both devices pair independently by either wireless (via their own dongles) or via Bluetooth.I’ve confirmed visually that both devices have the model numbers shows below and are on the official multi-device dongle (HyperSpeed Gen 2) LIST:Razer Orochi V2 | RZ01-0373Razer BlackWidow V4 Low-profile Tenkeyless HyperSpeed | RZ03-0545  Here is a breakdown of everything I have already tried to troubleshoot this issue so we can skip the basics: Hardware State: The original Orochi V2 USB dongle has been completely unplugged from the PC to eliminate signal conflict. The mouse has fresh battery power and i

I've been using my headset to a wired connection for about 6 months now; after attempting to switch back to dongle mode my headset anytime the power button is pressed will say “power off” over and over again, I've tried to factory reset the headset and connect to razor synapse, but since the headset is unable to turn on I'm unable to. Is their anyway to fix this? Thank you for your time and any help is very appreciated!

Hi I am looking to get a replacement dongle for my blackshark V3 pro headset, I have the xbox edition but I need a dongle that can pair with PC. 

Are there any any replacement to get a new dongle for the blackshark v3 pro

I dont know how to add comment to existing thread with folks that have the same issue. I can tell you it's not "drift", the gamepad has barely been used over the years and is like new. I started using it with an N64 emulator (thats when the issue began after hours and days of repeated use, but the stuck is constant no matter the usage now), and after repeated uses in a short time it suddenly starting behaving as if the left stick is stuck down. Nothing we try can effect the behavior,  tried plugging it while holding the stick in "up" position, tried downloading the razr app but no software updates seem available,  although not sure if i could install because the issue prevents navigation. Could you make it so the app disables the inputs from the kishi while still able to use touch screen, then we could install any update you might have for a fix. I hope someone sees this, im on galaxy s22+ btw. Thanks for making a great product (albeit unusable currently), fantastic design and function

I'm trying to Redeem my Razor Gold Gift Card so I went and downloaded the Google Authenticator so I can Enable 2FA 

Hello, I recently purchased the Blackshark v3 Pro PS5 version, but I'm having trouble getting it to function with my PS5. I've successfully updated the firmware on my PC, and it works correctly there, as well as via Bluetooth with my phone. However, simply cannot get it to operate on my PS5. Although the PS5 recognizes the headset and the dongle indicates a connection, no audio is being produced.Both headset and dongle are on firmware 1.3.3I tried the repairing utility, witch paired fine.I reset the ps5 and rebuild the databaseI tried different USB ports on the back of the PS5.I also tried the microphone and it's also not working on PS5.The PS5 sees the headset as a USB blackshark v3 pro and the dongle is solid green, witch shows connectedI was using the pulse explore earbuds before with a dongle, that worked fineIt's driving me nuts, I got the PS5 version so I don't run into issues.Can anyone recommend anything?Could it be that the USB dongle likely has a defective 2.4GHz radio chip t

Hello,I own a Razer Wolverine Ultimate controller, model RZ06-0225. The controller works perfectly, but the female connector of the original detachable USB breakaway cable is physically damaged.The controller is out of warranty, and I am not requesting a free warranty replacement. I would like to purchase an original Razer replacement cable.Could a Razer Support representative please confirm whether the original cable is still available, provide its exact part number, or help me open a private support case? I am located in Argentina.I can provide the serial number, photographs and proof of purchase privately if necessary.Thank you.

Confirmed the D-Pad / joystick works just fine w/o the software running. With it, no inputs go through whatsoever (defaults, other macros, etc.)Curious if anyone else has seen this issue and if Razer team are able to put out a hotfix.Windows 11Synapse Version 4.0. [removed by moderator]

as Title mentioned, I cannot receive the 2 step authentication code on my phone.Phone number shoud be correct. Please help and assist.

为什么我的雷蛇账号充值不了游戏，显示我不是真正的人类

Hello Today my razer Blackshark v2 pro startet doing weird things i normally bootet up my pc and the headset just wont switch to THX its the sama damp/metallic sounding audio even if i try to switch from stereo to thx nothing happens, the sound setting dont work aswell i can switch to everything but nothing happens please help me.

Good evening I have a DeathAdder mouse and using synapse 3(i like it more) and i use a macro at 0.001 RR(button) at continiously toggle and i crash screen freeze at MMORPG i play and i x1000 check that when i press side button to run Macro the Razer Synapse Central hit to the top at Energy Task MAnager and its obvious from that also causes to the client of game to full usage energy too only when  use my macro ,so is there any solution?

Hello, I am trying to connect my Naga V2 HS and it will not connect to my computer. When I click on it in the Bluetooth devices it says “try connecting your device again” and nothing else happens. 

Hello, The Razer Synapse 4 module uses an AZERTY layout, whereas the macro module uses QWERTY. Consequently, I encounter issues when assigning an Hypershift macro to keys such as "A" or "Q".Any clues to fix this issue ?I tried completely resetting the profiles, reinstalling the Razer application, etc., but nothing worked.

I tried connecting my Razer ID and Discord account together on https://razerid.razer.com/account however it comes up with the message “This social account was already linked to another Razer ID”. When I go back to my Discord account, my Razer ID’s there, however back in my actual Razer account itself, Discord is still unconnected.

Hello there, as the title suggests, Mamba TE wired, randomly stopped recognizing sensitivity up/down and mouse 3+4 buttons. Synapse 4, firmware is updated on the mouse, no updates needed whatsoever for the pc or any peripherals. This started randomly, out of nowhere. No windows updates, no synapse updates, nothing, it was working at one moment and then just stopped registering those buttons.  Physical buttons are okay, if they are mapped to any other function they do work, they just seem to not be able to do their default actions. Tried every guide I found to resolve this, nothing worked. I did reset the profile, did a clean re-install of synapse, tried other ports, zero. Can I please get this resolved? I really do like that mouse and I would hate to replace it.

please I need you to assist me recover a missing digit number from my RezerGold card