Razer Support

My Viper Mini mouse disconnected while I was writing an essay. The indicator light is off, but the red sensor is still active. I checked Device Manager, but my mouse isn't listed. I've never had this problem with any of my mice, so this is the first time. If anyone has experienced this issue, please let me know how you resolved it. Thanks in advance.I've tried uninstalling the drivers, updating the firmware, and many other things, but nothing works. My serial number is PM2024H14804388.

The bottom to my Razer Iskur broke and I need a replacement for the whole bottom piece of the chair. This includes the plate down to the wheels. I can not find anywhere to buy or obtain them. 

So i buy razor viper 8khz a few years back not have any problem until now when it suddenly disconnect from the PC.The light is normal but PC not detect it while other random mouse is working and when i plug razor viper 8khz in laptop it is working normal again ? So what is the problem here 

THE ISSUE:My keyboard is (not US layout) > Swiss/German > e.g. ends in keys G H J K L ö ä $Synapse 4 Keyboard function does not map “ $ ” but “ ‘ ” (physical key position on US Keyboard)If you state that it should be a symbol “ $ “ Synapse 4 maps it as SHIFT-4  (originating position on US Keyboard)And when you play a game with this mapped key it does … SHIFT-4 not the dollar sign, and that is for keys that are withing the US keyboard spectrum, keys like ö are not mapped. SOLTION: I dont know. This really bugs me that anno 2025 this is still an issue.

This has just basically stopped working since the forced “upgrade” to Synapse 4. It comes on like 20 seconds late and doesn’t turn off until I press the button again. This is the one and only reason I bought this mouse. Basilisk V3. Definitely won’t be getting another Razer mouse after this. You guys had an app that actually worked. And now it’s defunct. Now my mouse doesn’t work. You’ve been working on this in its released state for over a year. What the hell is going on?!

I haven't received the 50% discount promo code for purchasing the new Razer Kraken V3 X yet.

I think I figured out my issue, idk where you delete posts.

Hi my Razer iskur base plate crank and when im sitting on it it keeps sinking. im looking for replacement for the base

Razer Black Shark V2 Pro Wireless (2020) Battery Indicator freeze and stuck at 80% how to fix it? 

This may be a dumb question brought on by a dumb assumption, but today I received a pair of Govee Flow Bars. I have them mounted to my monitor, and connected to Chroma Connect. Ostensibly, they are working, however, I was wondering if it is even possible at all to have the right and left bars work independently of each other, synching with their respective sides of the monitor? I have all my peripheries on Ambient Awareness at all times.As of now, they are both mirroring I think the center more or less of the screen. Or kind of an average of what is going on, it's hard to tell. Either way, they are definitely not separate. Maybe it was incorrect of me to assume they would do that, and if so, that’s on me totally. But I’d like to know either way so I can stop trying to get them to do something they may not be capable of and just work with what I have!Thank.

Hello, I registered my product but I haven't received the activation code.

Hello, i just bought a blackshark v2 and there is no activation code, i want to use the 7.1 surround sound. Can you help me for that please?

razer barracuda x kulkalık aldım aktivasyon kodu çıkmadı kutunun içinden yardım edermisiniz

is there some place to buy this dongle? cause i already went at razer store orlando, and they dont have it as well, if you guys know some place to buy, please let me know :_(

can you help me on my account , ive  lost my old phone , now my razer account is asking for otp and code which i dont have anymore.. thanks

Good morning, I'd like to know if this issue is covered by the warranty on my Razer Strider Chroma mouse pad. The mouse pad has a cut LED strip, causing the light to break in one spot. I've attached photos for your reference. 

I downloaded the latest firmware hoping that it would solve my issue of not being able to use the headset on xbox gamechat, but instead of fixing the problem it seems to have disabled my mic on xbox entirely. The mic works fine on my laptop through discord but just doesn’t work at all anymore on my xbox except in the “razer audio setup for xbox” app. Can anybody help me fix this.

My Kraken won’t connect to my pc. The headset turns on and says pairing but no matter what I try, my pc wont recognise it. It’s receiving my other Bluetooth devices just fine but not my headset for some reason. I've tried updating drivers, reinstalling the razer software, and even factory reset the headset, but nothings working.

I just upgraded to razer synapse 4. and sadly I should have kept synapse 3. The key rebind function don’t seem to work on my Razer Blackwidow. I used to bind m1 to alt+0 and m2 to alt+9. Now it doesn’t work. It seems to be widespread. Is there anything planned to fix this ? And if not, can you just give us back Synapse 3 ?

The keyboard works absolutely fine, only when booting in 9/10 it ain’t detected and no LEDs except the profile(?) LED (the SD card with the P inside) is lit, so I have to unplug and plug in again for it to work BEFORE I enter my windows account pin.

Hallo All, Could you please help if there is any cross-comaptible chart/sheet for the devices ? Earpads are not available for "Kraken Pro V2" (I tried lunzo and never arrived -not that it took 90 days waiting). I am just hoping that any other Razer headphones' pads can still fit - this is a good device I would not trash it just because there is no replacement pads available. model is rz04-0205 Thank you in advance

Hey everyone — I’m trying to fine-tune my Razer peripherals (mouse, keyboard, headset) for the smoothest, low-latency competitive gaming experience on PC. What settings, polling rates, or Synapse tweaks are you all using to minimize input lag and improve responsiveness? Any Razer-specific tips would be awesome!

HiMy beloved razer controller won't connect to usb hub. I have reset and updated the controller and usb hub. It still won't connect to usb hub. Can anyone help meRazer Wolverine V2 Pro - White - Wireless Controller

Hello, as in the title, mouse and dongle do not pair. I can see the mouse ‘searching’ to pair (glowing white LED on the mouse), but never seems to pair with the dongle (connected to the laptop and ‘seen’ by windows). Used the utility programs to update both mouse and dongle (updated now to latest as of today) and also tried the pairing utility program - this recognized both the dongle and mouse, and even said ‘pairing successful’, but mouse remains unpaired with dongle (reconnected the dongle and restarted the mouse a couple of times). Might be important to note: the mouse is bought used via amazon. The mouse worked ok for a couple of days, after which it only worked wired. Noticed the dongle is no longer recognized by windows. After googling about this issue, it does seem like it is widespread with the model of mouse. Someone proposed, and many confirmed, baking the dongle PCB - after doing this the dongle is again recognized by windows. Th

I have Deathadder V2 since 2020 which was well working until I download Synapse 4. It has upgraded its firmware and corrupted it, now the mice is not working anymore, and only detected as “CRP DISABLD” in peripherics manager.This software has ruined my mice, and support is not even concerned, telling me that the mice is outside of warranty. Seriously, I had no choice to install Synapse 4 as Synapse 3 was not support anymore, and after that, I had no choice to update my mice firmware as it was done automatically. Tell me how it is even possible Razer responsibility is not engaged there ? Is someone has a solution to solve this as Razer support seems completly lost, spamming me with the same answer again and again.