Razer Support

I have black shark v2x but there's problem when I connect it to my xbox series s controller it decrease pick up my voice and I need to screem so the others can hear what I'm talking about but in gamsir controller it picks up the voice perfectly I don't know what's the problem I hope someone could help me

Please explain why your company does not develop applications for the MACos system?What wrong with macOS? _I believe that if you do not give the opportunity to use all the functions of the mouse as well ( as the software,) then you are putting your customers and buyers in unequal conditions. Please explain your policy regarding software for macOS (Synapse 3.0 or 4.0)

I bought headphones, tried to register them, entered all the data, but it says to me that the product is already registered, what should I do?

I lost my old number how can I reset 

Hi, I’ve been using my BlackShark Hyperspeed v3 for about a month now. A day or two ago, I was using them via Bluetooth mode and and they told me that the battery was low. So I plugged them into my charger and it switched to dongle mode. I left them charging for the remainder of my gaming session. But now I can’t power it off. No matter what I do, unplugged or disconnected, when I hold down on the power button like how I usually do, they will not power off. I’ve unplugged the Bluetooth adaptor, I’ve held the button for as long as I could, yet the green power indicator continues to flash green. I even let them sit disconnected and powered on for over 20 hours waiting for the battery to die on its own and yet it still won’t turn off.  I can still technically use them in Bluetooth mode and dongle mode, but it won’t allow me to adjust the volume manually with the volume wheels. Again, they were working perfectly fine the past month, I was able to power them on and off no is

I’m experiencing the same issue again with my Razer BlackShark V2 Pro (2023).About 6 months ago, I contacted support for this exact problem (the microphone losing stiffness and not staying in position), and I was sent a replacement microphone. Unfortunately, the replacement has developed the same issue.It’s not acceptable that every 6 months the microphone loses rigidity on a €229 headset that is not even 1 year old yet. What happens after the warranty expires? How am I supposed to replace the microphone if this keeps happening?For comparison, I used the BlackShark V2 USB for around 4 years without ever encountering this problem. I’ve also owned Kraken headsets, and never had any issues like this.Why is the microphone material on a much more expensive headset so weak? At the very least, it should be available as a standalone accessory for purchase—but having to deal with this every 6 months is unacceptable for a product at this price point.

after 1~2 years of usage with no issues, woke up today and noticed that the mouse is auto-scrolling by itself (auto-scroll is when you hold down on the wheel and scroll by moving your mouse, as opposed to rolling the wheel). this only seems to affect certain windows such as the W11 start menu, it also prevents me from auto-scrolling normally elsewhere, it prevents saved login info or search suggestions from being selected, it was also going back a previous page on the browser when alt-tabbing. launching synapse seems to fix it for a little while, then the issue re-emerges, then restarting synapse fixes it for a little while again. i’m wondering if its a hardware issue or if its a software issue because synapse did update a few times the past few days.

Hello! I was wondering how can I buy some some mouse feet for my Razer v3 Pro. I can't see any section on the site.Thank you!

Please show me how to redeem my Razer Gold gift card 

I recently ordered several items from Razer and they were separated into three different shipments. One of these shipments said it was unable to be delivered and is being returned to sender (I just discovered this today and was not made aware of it).How exactly does this process work?Do I need to request a refund or is it automatic? Will Razer try to send the package again once it is received on their end?Very frustrated, any help would be appreciated.

Hi everyone! I need some help with my Razer Kraken V3 Pro. The battery isn't performing well anymore and I need to replace it, but I can't find a clear guide on how to open them without breaking anything.Has anyone here taken them apart or does anyone have a video showing how to get to the battery? I'm a bit worried about damaging the haptic system (Hypersense) while trying to pry them open. Any tips or advice would be greatly appreciated! Thanks in advance.

Hey I have the Razer Naga pro. S/N 632127H16205941Bought Order Date: 11/11/2022Order #BBY01-806700978770 Best BuySo well past Manufacturers warranty Been having this damned issue on and off for YEARS and now I’m fed up with it completely:Much like a LOT of users on here I am now experiencing Phantom scrolling, and it is VERY CLEARLY a SOFTWARE BASED ISSUE! Out of nowhere, seemingly random I will automatically start scrolling down. Which then makes using my mouse IMPOSSIBLE, the ONLY thing that fixes it, is either starting or stopping Synapse. When my system launches synapse launches, then sometimes I get the scroll down issue, I stop Synapse, it stops as soon as the program is killed, sometimes less than 2 minutes later it starts doing it again I open Synapse and AS SOON as I see the Naga Pro tab load in it stops.I have done the following:Reinstalled windows completelyRemoved the default windows

I recently changed my mouse pad to a glass mousepad (Wallhack SP 004) - All my other mice operate perfectly on this pad, but my viper v3 pro is constantly stuttering and its almost like the sensor isn't picking up the pad. I have updated my firmware and tried a factory reset, but no luck so far. Does anyone have a solution?

Hello everyone, I bought a new Razer Blade 14 about a month ago. The first few days there were no problems, but lately I’ve been experiencing sound issues with all kinds of videos. The audio runs out of sync with the video — either heavily delayed or ahead of it — and on top of that, I keep getting crackling noises. Funny enough, the problem doesn’t occur when I connect my Razer headphones via USB wireless, but that’s not a long-term solution either. Also, this doesn’t happen when gaming.Does anyone have an idea what could be causing this? LatencyMon reports that the drivers nvlddmkm.sys, ntoskrnl.exe, and dxgkrnl.sys are causing issues, but I have no idea what to do with that information. I’m just frustrated that this started happening after the return period expired, and neither driver updates nor a fresh Windows installation have fixed it.Thank you for your answers!

i just bought it

I bought the Leviathan V2 Pro through Best Buys website but when I attempt to register it I get an error and when I input the serial number in support I get the following message“ We are unable to provide support for the serial number because it has been reported as a stolen product.”Does anyone know how to get this resolved?

I've lost access to the mobile number registered to my Razer ID. I don't have any alternative verification system or backup codes; I only have the email I used to register. I need help changing my mobile number.

 2023 Blade 14 shuts off a few minutes on battery. It blue screens and shows WHEA_UNCORRECTABLE_ERROR (0x124) RZ09-0482XEH3Does not happen when plugged in with the provided power brick. It does sometimes happen when charging via USB.  All FW and drivers are up to date.  I saw this issue on other threads here but they were closed. 

Using a Razer Naga mouse and Tartarus Pro keypad. Whenever I try using the Key Recording feature in the Synapse 4 app - the mouse freezes, making it impossible to save any changes.  The system is “stuck” in recording mode - requiring a restart to restore functionality.

I have RAZER KAIRA FOR XBOX (RZ04-03480100-R3M1)  and RAZER HYPERSPEED (RC30-0403). I am using windows 10 on my PC, the hyperspeed is added as device but KAIRA won’t connect to the device. Please if someone can help with that. I tried RazerAudioPairingUtility but this dongle has no switch button, Also checked the firmware of the headset and its the latest.

Dear Razer Support Team,I purchased a pair of Razer BlackShark V2 X headphones yesterday. Unfortunately, there was no activation code included in the box.When I tried to check on your website, it shows that the code is already registered.Could you please assist me with this issue or provide a valid activation code?I can provide proof of purchase, photos of the packaging, and any other information if required.Thank you in advance for your help.Best regards,Matvey

Need base that wheels go in. one of the metal guides for one of the wheel to go in is bent. Can you advise if i can buy the part?

I saw this thread for v3 pro: https://insider.razer.com/razer-support-45/synapse-update-20230330-scrolling-mode-tactile-smart-reel-stopped-working-basilisk-v3-pro-45396 I did not have this issue the same time and version as the thread above, maybe because I do not have the pro. I started having issue where I have tactile selected and is stuck on free spin today with the update for 20230519. Hoping this gets fixed quick. I have tried uninstalling/reinstall, restart/shutdown pc, create new profiles, and cleaning mouse with no luck. Was not an issue earlier this morning, but as soon as I updated it became an issue. Please Razer fix this asap like you did before with the v3 pro!

I have a Razer Laptop, the RZ09-0409X. I’ve tried everything: tried updating driver, uninstalled then reinstalled driver, reset, network reset, tried connecting to router with Ethernet cable (wasn’t sure if it’d do anything but I figured I’d try), etc. At this point I’m thinking it might be physical damage within the computer. I really don’t want to have to bring it in somewhere for a fix because $$$, but at this point I don’t think I have much of a choice. If anyone has a suggestion or solution it’d be appreciated!

Just recently bought the Viper V4 and unboxed it. Downloaded the software and drivers then suddenly it just moves on it own while idle. Uninstalled Synapse 4 and reinstalled drivers yet it still does it.It seems to do it more often when using the USB dongle (2.4ghz)