Razer Support

I have a Razer blade 15 computer that I bought in ca. 2021. I used it mostly for uni work using architectural softwares for rendering or drawing, and handled quite some heavy work without major problems. Altough many many times it heated up to a really extreme point where I would take a break working, once or twice shut down the laptop to let it cool for a bit. Recently I noticed an issue with my trackpad clicking function. The tracking works fine but the bottom left and right corners won’t recognize the pressure. There is no feeling of ‘clicking’ or a clicking sound, and no actualy click funtion happening on the screen. But the corners towards that middle part are ‘sinking’ when I try to click. Only the lower middle portion ‘clicks’, but that also requires an effort to do so. I know for a fact it did not use to be like that, and there is also no physical bulging of the trackpad that might indicate the battery swelling. (Altough I do not know if I would even see a bulging if the batter

Hello Razer Assistance, i recently bought a Razer Viper V3 pro from a private vendor (used) and it came without a wireless dongle. The serial number is [removed by moderator]

Hello Razer Assistance, i recently bought a Razer Viper V3 pro from a private vendor (used) and it came without a wireless dongle. The serial number is [removed by moderator] . Would it be possible to file a request for a new dedicated dongle?

Hi, I recently completely broke the razor viper ultimate v1 usb dongle. I am not seeing a option to buy a new usb dongle. Are there any options available?

Was playing games yesterday in wireless mode and it started to disconnect and reconnect continually. I restarted the Synapse app but it still didn’t work. Reinstalled Synapse 4 and it still didn’t work. I’ve adjusted the power saving mode settings and idle settings and it still has the same issue. Tried multiple different USB Ports with the dock and the dongle and it still has the same issue. Can’t update firmware or anything because it just keeps disconnecting and reconnecting every second. Mouse works fine when wired. I have tried all and every troubleshooting method I could find online to no avail. Any help would be appreciated.

A while ago I uploaded a profile into my naga v2 hyperspeed mouse.Now I want to change that but I can’t find how to do so in razer synapse 4. While synapse is running my new profile works.But as soon as I close synapse, it reverts to my old key bindings. Any help would be appreciated.

Hello Razer Support,I need help with the 7.1 Surround Sound activation code for my Razer Barracuda X (2022).When I try to request the 7.1 Surround Sound activation code, the website says that my device is a non-registered product and asks me to register it.However, when I try to register the device, Razer says that the product has already been registered.I have never registered this product or activated the 7.1 Surround Sound code myself.Product: Razer Barracuda X (2022)Product Code: RZ04-04430100-R3M1Serial Number: AC2314D******I am the current owner of this headset and purchased it from Shopee. I can provide proof of purchase and the full serial number privately if required.Could you please check why this product is already registered and help me obtain the 7.1 Surround Sound activation code?Thank you.

One of the two internal cooling fans is completely non-functional and does not spin at all, including while gaming under heavy load. The other fan operates normally.As a result, the laptop becomes extremely hot during gaming, and I have stopped using it to avoid causing any further damage to the device. Is there any setting that i have to enable or the hardware is faulty ?

This is for Razer Support since they can’t see my google drive.

I bought Razer Blackshark v2 X from local seller. The Problem is I can’t get activation code because it’s already registered. So it’s there anyway can I get activation code for 7.1 surround sound? Can someone help me to get activation code please.

I've lost access to my email account and I want to add my account my phone number to it.

Hello, I’m having issues with TPM 2.0 attestation error messages when attempting to play Call of Duty Warzone and ranked play since Friday. Last successfully played on Thursday. I can’t see what  could have changed, unless there is a stricter version of TPM implemented in the game. I have been unsuccessful with all my attempts:-Update customer firmware and installed latest bios: https://mysupport.razer.com/app/answers/detail/a_id/14657-Windows up to date-Reset TPM activation keys with tpm.msc command (had to re log/setup all my MS services again)-Reinstalled the game Still the TPM error message issue persists. TPM 2.0 is active. Is there a new BIOS update required here, or  TPM specific update? I see TPM updates for other models, but nothing for the Blade 15” 2023 model listed in the title.Thanks

Hi everyone,I'm having a recurring disconnection issue with my Razer DeathAdder V3 (wired version). The mouse is relatively new, so I don't think it's a wear-and-tear issue.The symptom: the mouse randomly disconnects and then reconnects on its own (cursor disappear  momentarily, then comes back).What I've already tried, with no success:Used a different USB port on my PC Reinstalled Razer Synapse completely Tested the mouse without Synapse running at all Tested the mouse with Synapse running Checked/inspected the cable itself to see if the issue was cable-related — no visible damage, and the problem persists regardless "I already closed Razer Synapse and it doesn't work either."None of the above has resolved the disconnections. Has anyone dealt with this on a DeathAdder V3 before, or does Razer support have additional steps to diagnose whether this is a hardware fault under warranty?

Hey there!I have a Razer BlackShark V2 Pro and I'm having an issue where, whenever I move the microphone, it makes some crackling/static sounds, as if there's a bad connection.My warranty expired a little over two months ago, so I'd like to know where I can buy just the replacement microphone for my headset.Does anyone know where I can find one?

In an attempt to fix an issue with the scream flickering i delated the drivers. the issue seems to be fixed but now my screen resolution is all off. Please tell me where to find the drives I need. windows tells me everything us up to date so I don’t know what todo. Thank you. 

Hello I have just bought a Razer Deathadder v2 Pro and i am trying to install the razer synapse driver and it is not letting me install it always getting server access unavailableWhat I have tried:Restarting PC  Restarting router Getting the razer preisntalled from other person and trying to start it disabling FW and anti virus running as administratorWindows 11  

Bonjour,Ma Basilisk V3 Pro (achetée le 31 août 2024) présente des déconnexions intermittentes récurrentes depuis fin août 2026 — la souris se déconnecte, se reconnecte, puis cesse de répondre. Le problème apparaît autant en mode filaire (câble USB-C) qu'en sans-fil (dongle HyperSpeed), ce qui exclut selon moi la batterie ou l'interférence comme causes.Erreur observée dans l'Observateur d'événements Windows à chaque déconnexion :Source : Kernel-PnP, ID 411 "L'appareil USB\VID_0000&PID_0002 a eu un problème de démarrage" Code de problème : 0x2B (échec de demande de descripteur de périphérique)Dépannage déjà tenté sans succès : mise à jour Synapse/firmware, changement de ports USB, réinstallation complète des pilotes, désactivation de la gestion d'alimentation USB, test avec un autre câble.J'ai soumis une demande via le formulaire de support, mais le système m'indique que le produit est hors garantie limitée (échue le 31 août 2026) et refuse le support gratuit. Le problème a pourtant

Dear Razer Support Team,I am contacting you regarding an issue that suddenly occurred on my Razer BlackWidow V3.Out of nowhere, a specific diagonal column of keys stopped responding completely: specifically the 4, R, and F keys.I have already performed basic troubleshooting to isolate the issue: Tested the keyboard on a different PC without Razer Synapse installed (the keys still do not work). Performed a hard reset / factory reset of the keyboard. Cleaned the switches carefully. Since the affected keys belong to the exact same trace line on the PCB matrix, this appears to be a hardware-level failure.The keyboard has been used normally and kept in pristine condition, so this seems to be a manufacturing or hardware trace flaw. I am requesting your support to arrange a replacement, repair, or a refund/store credit solution for this item.I can provide the Serial Number (S/N), Proof of Purchase, and a video showing the unresponsive keys upon request.Thank you in advance for your help.

I’ve got the keyboard less than a month ago and it’s stopped charging. It stucks on 2%, it canm show that it is charging but the % doesn’t increase. It still works plugged in to USB. I’m using the original cable plugged into the PC USB port directly not into any hub. Firmware is up to date. I’m using Synapse 4 it’s up to date either do Windows.

Hi Razer Support Team,I am experiencing an issue with my Razer Barracuda (Model: RZ04-03790). The headset is not being recognized by any Razer software or updater tools.Problem Summary: PC Connection: Neither Razer Synapse nor the official Firmware Updater utility recognizes the headset when connected via the USB dongle. In Windows Sound settings, the headset appears only as a generic device named Speakers (USBAudio 1.0). Mobile Connection: After pairing the headset via Bluetooth to my mobile phone, the Razer Audio app fails to detect/see the headset as well. Could you please guide me on how to resolve this firmware/recognition issue or how to perform a force recovery/reset for this model?Thank you!

Hi, I have a Razer Viper Ultimate and the wireless USB dongle has stopped working. It was previously constantly connecting and disconnecting, and now my PC no longer detects it. I tested the dongle on multiple computers with the same result.I would like to know if I can purchase a replacement Viper Ultimate wireless dongle. I’m located in New Zealand.Thanks.

Hi everyone,I recently purchased a brand-new Razer BlackShark V2 X from iGear in Vietnam. However, there was no 7.1 Surround Sound activation code inside the box.When I tried to register the headset using its serial number on Razer ID, I received this message:“This product has already been registered. If you have not registered it, please contact Razer Support.”This was my first attempt to register the headset. I have attached a screenshot of the error and can provide the serial number and proof of purchase privately to Razer Support.Could someone please help me verify the product and obtain a valid 7.1 Surround Sound activation code?Thank you.

Model: Razer Blade 16 (2023), RZ09-0483TEH3, serial (available to Razer staff upon request)After installing the official BIOS 2.05 update (AMI 2.22.1287, build 01/07/2026) via the Razer updater, the laptop fails every boot with "Secure Boot Violation: Invalid signature detected." In BIOS, System Mode is Deployed, Vendor Keys Active, and the Secure Boot setting is locked to Enabled and cannot be changed. There is no Key Management, Reset to Setup Mode, or Restore Factory Keys option. Setting an administrator password and loading optimized defaults do not unlock it.This is the same defect reported by multiple Blade 15/16/18 owners on BIOS 2.03 through 2.05 (Razer Insider topics 86379, 88083, 90435; your case 260801-001325). The official securebootrecovery.efi workaround (article 20795) cannot be used because it requires disabling Secure Boot first. Which I can’t do. Because it is locked to Enabled and cannot be changed.Unforch, the lifesaving solution in topic 90435 (to open the case and

Hi everyone,I'm having a strange keyboard RGB issue with my Razer Blade 15 Base (2020) after the latest Synapse 4/Chroma update.I'm currently running: Synapse: 4.0. [removed by moderator] Chroma: 4.0. [removed by moderator] A few days ago, everything was working normally. I usually use Spectrum Cycling, and the keyboard would cycle through all the colors as expected.For some context, I recently had to reinstall Windows 11. I completely cleaned both SSDs using DiskPart and performed a fresh installation using a Windows 11 Media Creation Tool USB. After the clean Windows installation, the keyboard lighting and Synapse worked perfectly at first.However, starting yesterday, my keyboard lighting suddenly stopped working correctly whenever Synapse 4 is running.The strange part is that the keyboard RGB works perfectly when Synapse is not controlling it. During boot/restart, Spectrum Cycling works normally. If I completely kill Synapse, the keyboard immediately goes back to normal Spectrum

Hello,I have a critical issue that proves a software bug in the latest firmware. I previously returned my Razer BlackShark headset under warranty because the microphone suddenly became extremely quiet after an update. Today, I received a brand new replacement headset from the warranty service. Before updating the firmware, the new headset's microphone was working perfectly fine and loud. However, as soon as I updated both the headset and the USB dongle to the latest firmware v1.3.3, the exact same issue returned: the microphone became extremely quiet again. The audio output (headphones sound) is completely fine and correct. The problem is strictly with the microphone volume drop after v1.3.3 on an AMD Ryzen system. My Windows microphone levels are at 100%, but friends still can barely hear me.  Thank you!