Razer Support

Hello,I've recently made a build with a Tomahawk Mini-ITX, Hanbo 240mm and an Asus Strix z690i motherboard.Due to the M2 Slots in the motherboard and general tall wall of plastic around the cooler, the only orientation where the CPU Cooler from the Hanbo fits is with the tubes to the right, but it completely covers 1 RAM Slot?Has anyone ran into this issue, is there a solution available?

Hello, I've recently made a build with a Tomahawk Mini-ITX, Hanbo 240mm and an Asus Strix z690i motherboard.The Tomahawk and Hanbo seem to both require a USB2 connector in the motherboard and need to be directly attached to it, however, my motherboard only has one USB2 Connector available. It comes with a Splitter, but connecting to the Splitter means the device is undetected in Synapse; it seems to only work if plugged directly.Any solution to connecting both the case and Hanbo on such a motherboard? Seems to be common for Mini-ITXs to only have one slot available.

Whenever I try to use my headset with the dongle, the dongle flashes a faint blue-ish green light and then promptly stops altogether. Windows tells me it isnt recognized. I tired to use the pairing utility and failed. Edit: Sometimes it will connect for a minute or two, and then promptly disconnect, telling me that it is no longer recognized.

Hello,My keyboard (Razer Huntsman V3 Pro TKL) stopped responding completely. I tried everything:- Reinstalled Synapse- Factory reset (ESC + Caps Lock + Space)- Uninstalled drivers via Device Manager- Tried different USB ports and another PC- Tried using another profile in SynapseNothing helped. The keyboard lights up, but no keys work. Sometimes the "C" light turns on by itself. I need help urgently – is there a firmware recovery or do I need to replace it?Thanks,Alon

Hello, my Razer Blackshark V2 X headset just arrived today. When I wanted to activate the 7.1 feature, it said that the code had already been activated. What can I do?

I just got the Barracuda X for my birthday 2 days ago, and whenever I use wireless mode, either with the dongle or Bluetooth, I get a faint static noise. Connecting it to my computer with the 3.5mm jack makes the static disappear. I can’t hear it when I'm watching a video or playing games, but when no audio is coming through the headphones I can hear it clearly. Turning the built-in volume slider down to 0 removes the static. I’ve already checked for firmware updates. I just have no idea what to do to fix them as I will most likely be keeping them for a while.

its been a month…. help me… if i plag it in, rgb, key, all the features are not working. please help me edit:i’ve realized that when the ynapse was closed,its working….how do i fix this

I'm facing an issue with my Viper V3 Pro. The wireless dongle is being detected by the PC, but the mouse itself isn’t working at all—there’s no response or light on the dongle, even though the PC recognizes it. I also tried connecting the mouse via the cable, but it still isn’t working or getting detected. I'm really concerned and need help resolving this.

My Uncle purchased a Razer Gold card worth S$100 but didn't get them activated, please help me  

Just bought a Blackshark v2x and tried registering it to get the activation code but keeps telling me that its already registered

Hello! I need help, I placed an order for a THX spatial audio key on the website, and I see the message "Hold tight,we are processingyour transaction." spinning for an hour. The money was debited from the card, but the key never arrived.

Hello everyone, yesterday when I was playing a game on the computer (RazerTHX Spatial Audio) I realized that I can't increase/decrease the volume of my headphones. I can't adjust the volume in any way. Even if I turn off the sound completely from my keyboard, the music still plays. I can adjust the volume when I exit the THX Spatial Audio program, but not when I go back to the old one. Your help is very important to me. Thank you in advance.Razer Blackshark V2 X

209 / 5.000Resultados de traducciónResultado de traducciónHello group, please can you help me. I put another wallpaper on my Blade 18 Mercury 2023 and I lost the factory one. This is how the one I had from the factory is. I already went to the root of Windows Web Wallpaper and nothing. Please help. 

Hello, first of all, I use my headset via wired USB (so not using the dongle) and not wirelessly (to preserve the battery). Sometimes when I'm in a game (sometimes on YouTube), it's pretty random, but it says "Power Off" in my headset and then it disconnects.Sometimes it reconnects, and it says "Power On," but sometimes it doesn't reconnect and I have to plug and unplug. Recently it did some weird noises/sizzling.  It's SUPER annoying because it causes lag in games, and also when I'm streaming, it's annoying because it lags and I have to reconnect to apps. I don't think I need to draw you a picture. Do you know how to fix this? It's super annoying, and I'm going to return the headset within a week if it doesn't get resolved (I'll be disappointed because the rest is good).

As the title says, I am studying in the US and I will be returning to mainland China during the holidays. I need to buy a computer that can get warranty service in the US.Can I get warranty service in the US if I buy it from the Razer website in mainland China or the Razer store in Hong Kong? It would be even better if I can get warranty service in mainland China at the same time. 

my mouse wont work wireless it keeps flashing a blue light from the dpi im using and it shuts off. and when used wired it turns off often then quickly turns this has been occurring for a week now and i have no idea how to fix it ive tried everything i know.

Hi, I believe my razer viper ultimate dongle has gone faulty. I have seen multiple threads about it aswell, I would like to know if i could get a replacement for it so I can get my mouse functional again? Thanks.

Hi, a few months ago I called Razer support and got help with my PC not recognizing my microphone. They made me install Synapse, and it worked again after that. The issue is that a few says ago the issue reappeared. The mic led turns on when I plug it in, and after about 2 seconds it turns off. When looking at the pc device manager, there is a USB device by the name “Unknown USB Device (Device Descriptor Request Failed), which I assume is the mic, as it dissappears when I unplug it. I’ve tried uninstalling the device and plugging it back and it still has this issue. I just tested unistalling Synapse and all Razer drivers, restarting and plugging back in, but it didn’t work. What should I do to have my mic working properly?

I have Razer stealth 13" model RZ09-0239. The adjustment screw for the tracking pad has disappeared.  Could someone tell me the correct size and type screw to replace this?  

I can't update my phone number. It tells me that my account has been temporarily blocked. I have made credit purchases and can’t use them because I need to add my phone number but it tells me that it’s locked.I would like to unlock it.I have not received a response from support yet

Hi there,I don't have access anymore to my old phone number and need to change it in my Razer ID to my new one.I can verify that it's me, please help.

Hi razer gold team.I have been using this platform for many years and have never faced any issues while generating PUBG Mobile UC codes—until recently.Previously, when we initiated the code generation process and clicked on "Proceed to Checkout," we were prompted to verify our accounts once through biometric verification, an authenticator app, or backup codes. After successful verification, the account would remain active for approximately 15 minutes, allowing us to generate multiple codes without repeated authentication.However, we are now encountering an issue—particularly in Pakistan—where the system requires verification for every single code generation. This new process is significantly slowing us down, as it's not practical to verify using biometrics, backup codes, or authenticators for each code.We kindly request that you restore the previous system, where a single verification unlocks account access for 15 minutes. This will allow us to work more

Hello Razer employee! About a year ago I received the Razer Blackshark V2 X as a gift. Since I never received the box, I realized that I could not use the 7.1 version of this headset, so I bought another headset. I wanted to try my luck one last time. Was it possible to get a code? Good day and good luck!

I can't update my phone number. It tells me that my account has been temporarily blocked. I have made credit purchases and can’t use them because I need to add my phone number but it tells me that it’s locked.I would like to unlock it.I have not received a response from support yet

Hello, I have a razer wolverine pro v3, serial number: 762508C13503598 It suddenly stopped connecting to my xbox series S. I confirmed the cable is not the issue, nor the usb port on the xbox. The cable and port work with an older version of the razer, which ironically I replaced because it too was having connectivity issues. I bought this new controller so I would stop experiencing connection issues, but they seem even worse now. Please assist. Thanks,Jake